State Bank of India [SBI] Complaints & Reviews

sir i am serving in SSB. i have an Para Military Service package (PMSP) account bearing no.- [protected] in the STATE BANK OF INDIA, SAMBHAR LAKE, JAIPUR (RAJ.), code no. 0712. my account has been activated more than 2 year and i have applied 2 times at the concerned branch for a silver ATM card . but after a period of 6 months i am unable to get this. kindly instruct the authority to do it as soon as possible to get the service please. wth REGARDS Raghunath Ram Choudhary

'To whom it may concern'

Sub: Complaint letter Incompetence and Despicable Attitude Problem of An Employee

Respected Sir,

I am Sampurna Pal, a client of State Bank of India (S.B.I) . Me and my family have around 4 savings accounts with the bank along with a number of fixed deposit, and we have been banking with them since 1977. And in this 38 years, this is the first time we are in need to report a complaint against one of the employees.

Recently I have been selected for a foreign exchange program by Royal Academy of Art, The Hague ;a reputed, institution dating its history back to sixteenth century, situated in Netherlands. And for that I needed to transit an amount of money to its account for some administrative purpose regarding visa procedures. And this is where I needed some specialized assistance on their behalf, and when I walked into S.B.I. Santiniketan Branch, they directed me to Mr. Krishna Gopal Das, who handles this kind of foreign affairs in that particular branch. And it proved to be the most humiliating experience I have ever faced, by far.

I went for the first time to him on 17/11/2015, my father was with me that day, and he produced us with a form. We were keen to fill it up in his presence, lest there should be no mistakes, and it was not that there was any other customer, and adequate banking hours left, but he insisted, rather rudely, that we should come back to him only after filling it up by ourselves, and he do not have enough time to assist us through (although I am afraid that is why he is entitled to his payrolls). He was also rude enough to ask me if I had to pay a certain amount of money (that is only for my living expanse, my academic fees are already being exempted), what is the point of me going there. As it is my parents, who would be taking care of the money, I do not understand how does it make it to his concerns, other than utterly unprofessional intrusiveness.

He also said the Email they sent containing necessary information, was not fulfilling the requirements adequately; when I wrote that to Royal Academy they send me everything, again, in a more formal version, and when I cross checked, the previous email already had everything it said. I filled up the form accordingly and went to him again on 19/11/2015, this time alone ;and it went savage.

I was supposed to send the money to the account of the academy, not to a person, so the beneficiary name was addressed accordingly; also both the address of the academy and the subsequent bank hold a couple of numbers, although they are situated in two different cities, the academy in The Hague, the bank in Rotterdam; and he seemed completely incompetent to understand the difference and started shouting at me . My uncle is the Manager of S.B.I, Boidyapur Branch, and when I suggested I can call him so that he can explain it to him, which in turn can be explained to me, he turned it down at once; and when I gave him my phone, he snapped to him 'call me after 04:00', with no hint of modesty; and literally, with no exaggeration added, threw the phone on the table, with a hard smash. And when I wanted to see the Manager, he started using offensive words, and swept the documents, before I caught them, off his table. He also threatened me, if the transition doesn't work I have to pay a cancellation fee of 2500 rupees, and according to him it did happened to a gentle man, thrice, each time costing him the price. I can't imagine why a person, who claims himself to be in this job for 33 years, would repeat a mistake (he was the one assisting the gentleman), thrice, and even be boastful enough to threaten people about it. Also to my amusement, when I finally went to Howrah Branch, they said the particular format of the form, that he had given to me previously, has been invalid for quite a couple of years, and they produced me with a completely different form; That should explain the previous inconvenience with the other gentleman. Evidently, this is a case o[censored]tter callousness and irresponsibility.

It only seemed fit to take it into your attention, as being the branch situated in the university locality we, students, need this kind of assistance quiet frequently; and being it a matter of our career, we do need a bit more empathetic and competent personnel to handle this affairs. In fact due to his despicable behavior I had to come to all the way to Howrah to complete the job; depriving me three days of studio-work at the pick of semester-rush; that is something to be taken seriously. Because it is us, who will make the tomorrow of this nation; and most certainly we intend to do better.

He cannot handle his job, and cannot handle to behave properly; he is arrogant, rude, impudent, mean, misguiding, uncivilized, duly illiterate and utterly, utterly ill-mannered; and certainly didn't seem fit for handling something as crucial as foreign transition; demanding sincerity and expertise.

Not that it's just harassing for us customers, such an employee is also a dark patch on the good name and reputation of the institution. If it's not for S.B.I, and due to our long relation we happened to experience more kind and considerate behavior from its employees before and afterwards, we should have withdrawn each and every account we hold; and made it an media issue, so that everybody could be warned. But as it is the first time, we decided to trust it upon you.

Thereof I request you, most strongly, to take the matter under your invigilation, inquire thoroughly, and take some firm step towards it; I would leave it to your good judgment. Also we do need better hand to handle the matters of foreign transition with sincerity, expertise and a certain amount of empathy for students, as most of the time it is quiet a novelty to us.

Looking forward to it, most eagerly .

Kind regards

Sampurna Pal

Boinchee Station Road
Boinchee, Hooghly
pin- 712134

Dear Concern,
I visited SBI GK II New Delhi branch to open new Saving Bank account for my younger brother on 21st Nov 2015.
He filled the form online and having relevant documents to open the bank account. SBI personal forced to take insurance policy to open new account.
He doesn't have fixed source of Income. He wants to open an account to keep money whatever he can save. He doesn't earn enough to go for any insurance policy.
Pls support and get his account open.

Thanks
Deepanshu
[protected]

Hi, I was interested to create a new account in SBI, since there's a good name for its service across India. But after today's happening in SBI - Halasuru branch( code: 01824), If felt, that which I heard about this Bank was all Lie. Why Do Chief Manager needs to know, why do I need to create account in SBI, if I hold account in another bank. And can you guys define a universal valid address proof required to create a account. And Why do chief manager make such a backward against the Axis Bank passbook submitted as a proof of Address along with the transaction details. Why do Manager approves my submitted proofs and chief manager rejects, who is not aware of the process Manager/Cheif Manager. Who is the priority, your company Auditing/ the customer who waits to create a account or waiting for other transaction. If you guys have auditing, please provide a general announcement that BAnk will remain closed for customers on behalf of auditing. Even before, in one instance of my collegue, only after raising a complaint, they have transferred the address from Chennai to this same Halasuru branch. Atlast moral of the story, Service is pathetic and I am rejecting SBI bank account creation.

In SBI is one of the biggest nationalize bank in India, They are using deposit machine to simplify their man power woks, but when we are deposit money through Deposit machine they charges 25 Rs for CDM charge. what they want to say customers to deposit money without charges "Again we are waiting queue and deposit money on counter "

Sir, I am SBI A/C opened in 2009, But now same A/C transfered to NRO A/C, & New NRE A/C Opened, But bank given only accound book.A/C cheque book & ATM card not given by bank, Bank manager told in one week issued by this details, but one month finished. My NRE a/c details below mension. Name :-BINU KUMAR A/C No :- [protected] Branch :-Kanjiramkulam Br. code :-10704 pls. take disition

Dear Sir/Madam,

Please find below the Notice to both the Branches of SBI under intimation to respective LHO in support of my complaint against conspiracy, harassment and hacking PIN.

That the customer is fighting legal battle with Mr. S.B.Sinha (Rtd Chief Justice of Delhi High Court & Rtd Justice of Supreme Court of India) and his Associates in district court, high court and supreme court of India since 10 years.

Presently customer is fighting with one of his associates. Mr. Praveen Kumar, (Indian Defense Account Service), C&MD of Indian Drugs and Pharmaceuticals Ltd, an PSU of Govt of India at Scope Complex, Lodhi Road, New Delhi in Patiala House Court vide case No. 201/2015 in the court of SCJ Kiran Gupta court no.14 and shortly will move to Supreme Court of India under Article 32..

Hope this may help you in apprise the dynamics of the case. It is not normal case but an abnormal criminal conspiracy to attack the personal account of customer to assess her strength and hack the PIN of the customer. Customer's husband has been already killed by these associates in 2007.


NOTICES


By Registered A.D & E-mail.

Notice under section 80(1) of code of civil procedure code 1908 against public officer


From,
Ms Asha Rani Devi
Pension Holder: P.P.O. 251519
SB A/C [protected], ADB Sonaili Bazar,
Katihar, Bihar-855114
Branch Code: 3127
C/O Om Prakash Poddar
RZF-893, Netaji Subhash Marg
Raj Nagar Part-2, Palam Colony
New Delhi-110077, Dwarka Sector-08
Date 04.11.2015

To,
Mr. Gopal Krishan
The Branch Manager
State Bank of India
Branch Code: 017633
RZF906 RAJ NAGAR SECTOR08
DWARKA BAGHDOLA NEW DELHI
DISTTDELHI NEW DELHI110077

Dear Sir,

Reg: Notice under section 80(1) of Code of Civil Procedure code 1908.

Ms. Asha Rani Devi W/O Late Sh Deep Narayan Poddar resident of Sonaili, Shukkar Hatt, Durga Sthan, Katihar, Bihar-855114 & C/O Om Prakash Poddar, RZF-893, Netaji Subhash Marg, Raj Nagar Part-2, Palam Colony, New Delhi-110077 (Dwarka Sector-08) hereby give you notice that Ms. Asha Rani Devi shall file a civil suit against Mr. Gopal Krishan, Branch Manager, K-10939, SBI, Branch Code: 017633 Dwarka Sector-08 in the court of competent jurisdiction after the expiry of two months from the date of service of this notice for the cause of action and reliefs mentioned in the draft plaint enclosed herewith, which may be treated as part of this notice.


Yours faithfully,


ASHA RANI DEVI
PETITIONER IN PERSON
P.P.O. 251519
SB A/C [protected],
ADB Sonaili Bazar,
Branch Code:3127
C/O OM PRAKASH PODDAR
RZF-893, NETAJI SUBHAS MARG
RAJ NAGAR PART-2 PALAM COLONY, NEW DELHI110077 MOB:[protected]


New Delhi
Dated:


Enclosure: Plaint


Plaint:-

1. That the petitioner is a pension holder vide SB A/C No. [protected], ATM debit Card No.[protected], Brnch Code:3127, ADB Sonaili Bazar, Katihar, Bihar-855114 residing under the jurisdiction of ATM Machine, DWARKA BAGHDOLA, Branch Code: 017633, IFSC Code: SBIN0017633, RZF-906 RAJ NAGAR SECTOR-08, DWARKA BAGHDOLA, NEW DELHI, DISTT-SOUTH WEST DELHI, NEW DELHI110077.


2. That the customer had arrived on 29.10.2015 from Bihar after submitting documents against KYC complaint to the home branch, having big fight with Mr. Nawal Kishore Sinha who happens to be in charge of that branch. Mr. Nawal Kishore Sinha has personal grudge with the customer therefore he had not removed the KYC complaint even after submission of requisite documents on 26.10.2015 at home branch.


3. That the customer had requested Mr. Nawal Kishore Sinha to open the ATM machine for withdrawal of pension as she cannot go to the upstairs but he refused to do so on 26.10.2015.


4. That he did not remove the KYC complaint of the customer even after submission of requisite documents with ulterior motive.


5. That he kept on tracking the customer from the day of departure dated 27.10.2015 till the arrival of customer at New Delhi dated 29.10.2015.


6. That he established a nexus with the DWARKA BAGHDOLA, Branch Code: 017633, IFSC Code: SBIN0017633 under which customer is residing.


7. That the DWARKA BAGHDOLA, Branch Code: 017633, ATM machine was intentionally manipulated to harass the customer even after several reminders to the branch in charge on 29.10.2015.


8. That ATM Machine of DWARKA BAGHDOLA, Branch Code: 017633, has been manipulated technically and been given wrong limitation command of withdrawal up to Rs. 1000/- only at one time between 10:29 AM to 14:29 PM dated 29.10.2015.


9. That the son of the customer, Shri Om Prakash has made complaint to the deputed security guard and the branch in charge, Dwarka Sector-08 at 10:29 AM against the ATM machine. They in turn, ensured him that the machine will be corrected at 14:00 PM.


10. That the son of customer, Shri Om Prakash has made first transaction at 10:29 AM and made complaint to correct the machine. But Branch in charge did not pay any heed and in turn told him that it was not his job. The ATM work has been outsourced and it is none of his business.


11. That under a compulsion, thereafter, he has made 21 transactions at 14:29PM because the machine was not dispensing Rs. 20000/- at one clique. It had been commanded to dispense of Rs. 1000/- at one time only.


12. That the customer has made complaint against both the Branch Managers on 29.10.2015 & 30.10.2015, in turn SBI Deputy General Manager, Customer Service Department; Mumbai has forwarded it to the concerned department/agmcustomer /pstocgm at the local head office, (complaint enclosed with the plaint).


13. That the LHO has been directed to arrange for resolution of her issue/complaint/feedback and has been counselled the concerned authorities to respond/contact her shortly.


14. That neither the LHO nor Branch Manager has responded and contacted the customer nor supplied any suitable reply as on date.


15. That the reason of wrong command between 10:29 AM to 14:29 PM dated 29.10.2015 to the ATM machine is required by the customer.


16. That the reason of not paying any heed to the request of customer for correcting the wrong command of ATM machine by the concerned Branch Manager and security guards dated 29.10.2015 between 10:29 AM to 14:29 PM is required by the customer.


17. That an explanation with supporting office orders or circular/guidelines is required which underlines that issues related to transactions of ATM machine is none of the business of Branch in charge.


18. That the external/internal audit report of ATM machine server between 10:29 AM to 14:29 PM is required by the customer.


19. That the CCTV footage of ATM machine between 10:29 AM to 14:29 PM is required by the customer.


20. That you have purported an act of fraud, cheating and conspiracy establishing nexus with Mr. Nawal Kishore Sinha, Branch Code 3127, ADB Sonaili Bazar, Katihar, Bihar with an ulterior motive to hack/hijack the customer's confidential ATM PIN and manipulate the customer's pension A/C for your own vested interest in your official capacity which is a cognizable offence under the law of the land and you will be liable to be sued u/s 420 and 120B of IPC or any other suitable sections.


21. Before I proceed further, I request you to kindly supply or cause to be supplied complete, correct and relevant information sought by me immediately and also order payment of an amount of Rs.50000/-[Rs. fifty thousand only], towards damages, compensation, cost, inconvenience, mental agony and tension and breach of my privacy and confidentiality; latest within 60 days from the date of receipt of this notice by you.


22. If I do not receive satisfactory reply to my above mentioned queries within a specified time of two months from the date of receipt of this notice by you, it will be construed by me as contempt of court and may be proceeded against in a Court of Law.


ASHA RANI DEVI
PETITIONER IN PERSON

New Delhi
Dated:


Enclosures Complaint:-


Om Prakash Poddar
________________________________________
Potential threat from Mr. Sinha, Branch Code 3127, ADB Sonaili Bazar, Katihar, Bihar-855114 to hijack my ATM Pin and manipulate my family pension SB A/C No. [protected]; lodged complaints with Ticket No. CS[protected], CS[protected] & CR[protected]reg.
________________________________________
Om Prakash Poddar Fri, Oct 30, 2015 at 3:10 PM
To: "chairmansbi.customer"
Cc: "dgm.[protected]@sbi.co.in"
To,
The Chairman
State Bank of India
PBU,
State Bank Bhavan
4th Floor, Nariman Point,
Mumbai-400021

Sub: Potential threat from Mr. Sinha, Branch Code 3127, ADB Sonaili Bazar, Katihar, Bihar-855114 to hijack my ATM Pin and manipulate my family pension SB A/C No. [protected]; lodged complaints with Ticket No. CS[protected], CS[protected] & CR[protected]reg.


Sir,

The undersigned is a pension holder vide SB A/C No. [protected], ATM debit Card No.[protected], ADB Sonaili Bazar, Katihar, Bihar-855114 residing under the jurisdiction of ATM Machine, DWARKA BAGHDOLA, Branch Code: 017633, IFSC Code: SBIN0017633, RZF906 RAJ NAGAR SECTOR08 DWARKA BAGHDOLA NEW DELHI DISTTDELHI NEW DELHI110077.

The customer A/C had been put on KYC Complaint. Customer has submitted requisite documents against KYC complaint to the home branch; having big fight with Mr. Sinha who happens to be in charge of that branch as per his instruction with a receiving copy Mr. Sinha has personal grudge with the customer therefore he has not removed the KYC complaint even after submission of requisite documents on 26.10.2015.

A/C holder is withdrawing pension once in a month. Mr. Sinha did not feed ATM machine intentionally on 26.10.2015 at ADB Sonaili. On the day of my departure dated 29.10.2015 ATM machine was open.

I did not prefer to withdraw intentionally because Mr. Sinha had ulterior motive to hijack my ATM PIN.

Upon my arrival at New Delhi, Mr. Sinha kept on tracking me and established nexus with Dwarka Baghdola, Branch Code: 017633, IFSC Code: SBIN0017633 as I am residing under the jurisdiction of Dwarka Baghdola, Branch Code: 017633.

Here also, ATM Machine under DWARKA BAGHDOLA, Branch Code: 017633, IFSC Code: SBIN0017633 has been manipulated technically and given limitation command of withdrawal up to Rs. 1000/- only at one time between 10:29 AM to 14:29 PM dated 29.10.2015

I made complaint to the branch in charge at 10:29 AM against the ATM machine. He ensured me that the machine will be corrected at 14:00 PM.

I have made first transaction at 10:29 AM and complaint to correct the machine. But Branch in charge did not pay any heed and in turn told me that it was not his job. The ATM work has been outsourced and it is none of his business.

Under compulsion, thereafter, I have made 21 transactions at 14:29PM because the machine was not dispensing Rs. 20000/- at one clique. It had been wrongly commanded to dispense of Rs. 1000/- at one time only.

Under the above circumstances, the onus of fault goes on to the Branch and ATM feeder, and not on the customer. Therefore the charges of 22 transactions should not be debited from the customer. Why customer should suffer the loss of debit of charges while the fault has been caused by the Branch in charge and ATM feeder?

Hence, the debited charges of 22 transactions should be credited to the SB A/C of the undersigned. It is also requested to conduct fair enquiry and external audit and take stern legal action against employee like Mr. Sinha to avoid customer harassment.

Asha Rani Devi
SB A/C [protected], ADB Sonaili Bazar,
Katihar, Bihar-855114
Branch Code:03127


Om Prakash Poddar
________________________________________
ATM Machine under DWARKA BAGHDOLA, Branch Code: 017633, IFSC Code: SBIN0017633 has been manipulated technically and given limitation command of withdrawal up to Rs. 1000/- only at one time between 10:29 AM to 14:29 PM dated 29.10.2015-reg.
________________________________________
dgm.[protected]@sbi.co.in Thu, Oct 29, 2015 at 7:45 PM
To: Om Prakash Poddar
Cc: agmcustomer.[protected]@sbi.co.in


महोदय/महोदया,
Dear Sir/Madam,
आपका निम्नलिखित ई-मेल हमें प्राप्त हुआ।
We acknowledge the receipt of your below mentioned email.
आपकी शिकायत को हमने संबंधित विभाग/सहायक महाप्रबंधक (ग्राहक सेवाएं)/स्थानीय प्रधान कार्यालय में मुख्य महाप्रबंधक के निजी सचिव को अग्रेषित की हैं जो आपके मामले/शिकायत/ प्रतिसूचना का समाधान करेंगे और आपसे जल्द ही संपर्क करेंगे/आपको जवाब देंगे।
We have forwarded your complaint to the concerned department/agmcustomer /pstocgm at the local head office who will be arranging for resolution of your issue/complaint/feedback and will be responding/contacting you shortly.


आप निम्नलिखित यूआरएल पर शिकायत/प्रतिसूचना/सराहना ऑनलाइन भी दर्ज कर सकते हैं :
https://www.sbi.co.in/portal/web/customer-care/complaints-feedback-appreciation

You can also lodge online complaint/feedback/appreciation by visiting the following URL
https://www.sbi.co.in/portal/web/customer-care/complaints-feedback-appreciation.

भवदीय, Regards,
उप महा प्रबन्धक Deputy General Manager
ग्राहक सेवा विभाग Customer Service Department
16वी मंजिल, कॉर्पोरेट केंद्र 16th Floor, Corporate Center
मुंबई -400021 Mumbai 400 021
फ़ैक्स:[protected] FAX No.[protected]

महत्वपूर्ण : भारतीय स्टेट बैंक कभी भी फोन/एसएमएस/ई-मेल के माध्यम से आपका यूज़र आईडी/पासवर्ड/पिन नंबर नहीं मांगता है। कृपया ऐसे किसी भी फोन/एसएमएस/ई-मेल का जवाब न दें। ऐसा कोई भी फोन/एसएमएस/ई-मेल जिसमें आपकी लॉग इन संबंधी जानकारी या एसएमएस का एक बारगी पासवर्ड मांगा गया हो, यह आपके खाते से राशि निकालने का प्रयास हो सकता है। यह जानकारी कभी भी किसी को न दें।

IMPORTANT : State Bank of India never asks for your user id/password/pin no. through phone call/SMSes/e-mails. Please do not respond to any such phone call/SMSes/e-mails. Any such phone calls/SMSes/E-mails asking you to reveal your login credentials or One Time Password through SMS could be an attempt to withdraw money from your account. NEVER NEVER share these details to anyone.

On 29-Oct-2015, at 6:01 PM, Om Prakash Poddar wrote:
To,
The Chairman
State Bank of India
PBU,
State Bank Bhavan
4th Floor, Nariman Point,
Mumbai-400021

Sub: ATM Machine under DWARKA BAGHDOLA, Branch Code: 017633, IFSC Code: SBIN0017633 has been manipulated technically and given limitation command of withdrawal up to Rs. 1000/- only at one time between 10:29 AM to 14:29 PM dated 29.10.2015-reg.


Sir,
The undersigned is a pension holder vide SB A/C No. [protected], ATM debit Card No.[protected], ADB Sonaili Bazar, Katihar, Bihar-855114 residing under the jurisdiction of ATM Machine, DWARKA BAGHDOLA, Branch Code: 017633, IFSC Code: SBIN0017633, RZF906 RAJ NAGAR SECTOR08 DWARKA BAGHDOLA NEW DELHI DISTTDELHI NEW DELHI110077.
A/C holder is withdrawing pension once in a month. However, the above mentioned ATM machine was intentionally manipulated to harass the customer even after several reminders to the branch in charge.
The customer has arrived on 29.10.2015 from Bihar after submitting documents against KYC complaint to the home branch, having big fight with Mr. Sinha who happens to be in charge of that branch. Mr. Sinha has personal grudge with the customer therefore he has not removed the KYC complaint even after submission of requisite documents on 26.10.2015.
There is a nexus between Mr. Sinha and DWARKA BAGHDOLA, Branch Code: 017633therefore the machine was manipulated at both the places to harass me.
I have complaint to the branch in charge at 10:29 AM against the ATM machine. He ensured me that the machine will be corrected at 14:00 PM.
I have made first transaction at 10:29 AM and complaint to correct the machine. But Branch in charge did not pay any heed and in turn told me that it was not his job. The ATM work has been outsourced and it is none of his business.

Under compulsion, thereafter, I have made 21 transactions at 14:29PM because the machine was not dispensing Rs. 20000/- at one clique. It had been commanded to dispense of Rs. 1000/- at one time only.

Under the above circumstances, the onus of fault goes on to the Branch and ATM feeder, and not on the customer. Therefore the charges of 22 transactions should not be debited from the customer. Why customer should suffer the loss of debit of charges while the fault has been caused by the Branch in charge and ATM feeder?

Hence, the debited charges of 22 transactions should be credited to the SB A/C of the undersigned. It is also requested to correct the discrepancy and manmade error caused to ATM machine to avoid the inconvenience of valued customer.

Asha Rani Devi
SB A/C [protected], ADB Sonaili Bazar,
Katihar, Bihar-855114
Branch Code:03127


--- Disclaimer --- The information in this mail is confidential and is intended solely for addressee. Access to this mail by anyone else is unauthorised. Copying or further distribution beyond the original recipient may be unlawful. Any opinion expressed in this mail is that of sender and does not necessarily reflect that of State Bank group.---


ASHA RANI DEVI
PETITIONER IN PERSON

New Delhi
Dated:

Copy to:-

1) General Manager
State Bank of India, Local Head Office,
11, Sansad Marg, New Delhi-110 001.
E-mail:helpline.[protected]@sbi.co.in
Grievance Cell No. (Toll Free).[protected]
Fax no.23361969

By Registered A.D & E-mail.

Notice under section 80(1) of code of civil procedure code 1908 against public officer


From,
Ms Asha Rani Devi
Pension Holder: P.P.O. 251519
SB A/C [protected], ADB Sonaili Bazar,
Katihar, Bihar-855114
Branch Code: 3127
Date 02.11.2015

To,
Mr. Nawal Kishore Sinha
The Accountant
Branch Code:3127
SBI, ADB Sonaili Bazar,
Katihar, Bihar-855114

Mr. Sinha,

Reg: Notice under section 80(1) of Code of Civil Procedure code 1908.

Ms. Asha Rani Devi W/O Late Sh Deep Narayan Poddar resident of Sonaili, Shukkar Hatt, Durga Sthan, Katihar, Bihar-855114 & C/O Om Prakash Poddar, RZF-893, Netaji Subhash Marg, Raj Nagar Part-2, Palam Colony, New Delhi-110077 (Dwarka Sector-08) hereby give you notice that Ms. Asha Rani Devi shall file a civil suit against Mr. Nawal Kishore Sinha, Accountant, SBI, ADB Sonaili Bazar, Katihar, Bihar-855114 in the court of competent jurisdiction after the expiry of two months from the date of service of this notice for the cause of action and reliefs mentioned in the draft plaint enclosed herewith, which may be treated as part of this notice.


Yours faithfully,


ASHA RANI DEVI
PETITIONER IN PERSON
P.P.O. 251519
SB A/C [protected],
ADB Sonaili Bazar,
Branch Code:3127
C/O OM PRAKASH PODDAR
RZF-893, NETAJI SUBHAS MARG
RAJ NAGAR PART-2 PALAM COLONY, NEW DELHI110077 MOB:[protected]


New Delhi
Dated:


Enclosure: Plaint


Plaint:-

1. That the customer's pension SB A/C was put on KYC Complaint intentionally by you with ulterior motive while customer had already submitted an address proof at the time of resuming family pension in 2007.

2. That the customer has submitted the address proof against your so called KYC Complaint on 26.10.2015 personally as per your instruction with a receiving copy of the same.

3. That the customer has requested you to open the ATM machine for withdrawal of pension as she cannot go to the upstairs but you refused to do so on 26.10.2015.


4. That you did not remove the KYC complaint of the customer even after submission of requisite documents with ulterior motive.


5. That you kept on tracking the customer from the day of departure dated 27.10.2015 till the arrival of customer at New Delhi dated 29.10.2015.


6. That you established a nexus with the DWARKA BAGHDOLA, Branch Code: 017633, IFSC Code: SBIN0017633 under which customer is residing.


7. That ATM Machine of DWARKA BAGHDOLA, Branch Code: 017633, has been manipulated technically at your behest and been given wrong limitation command of withdrawal up to Rs. 1000/- only at one time between 10:29 AM to 14:29 PM dated 29.10.2015.


8. That you intentionally did not remove the KYC complaint even after submission of address proof at the home branch on 26.10.2015. However, it was removed after an online complaint on 29.10.2015.


9. That the customer has made complaint against both the Branch Managers on 29.10.2015, in turn SBI Chairman has forwarded it to the respective authorities for necessary action, (complaint enclosed with the plaint).


10. That you have been directed to give suitable reply to the customer through online grievance redressal mechanism vide Ticket No. CS[protected], CS[protected].


11. That you have purported an act of fraud, cheating and conspiracy with an ulterior motive to hack/hijack the customer's confidential ATM PIN and manipulate the customer's pension A/C for your own vested interest in your official capacity which is a cognizable offence under the law of the land and you will be liable to be sued u/s 420 and 120B of IPC or any other suitable sections.


12. Before I proceed further, I request you to kindly supply or cause to be supplied complete, correct and relevant information sought by me immediately and also order payment of an amount of Rs.50000/-[Rs. fifty thousand only], towards damages, compensation, cost, inconvenience, mental agony and tension and breach of my privacy and confidentiality; latest within 60 days from the date of receipt of this notice by you.


13. If I do not receive satisfactory reply to my above mentioned queries within a specified time of two months from the date of receipt of this notice by you, it will be construed by me as contempt of court and may be proceeded against in a Court of Law.


ASHA RANI DEVI
PETITIONER IN PERSON

New Delhi
Dated:


Enclosures Complaint:-


Om Prakash Poddar
________________________________________
Potential threat from Mr. Sinha, Branch Code 3127, ADB Sonaili Bazar, Katihar, Bihar-855114 to hijack my ATM Pin and manipulate my family pension SB A/C No. [protected]; lodged complaints with Ticket No. CS[protected], CS[protected] & CR[protected]reg.
________________________________________
Om Prakash Poddar Fri, Oct 30, 2015 at 3:10 PM
To: "chairmansbi.customer"
Cc: "dgm.[protected]@sbi.co.in"
To,
The Chairman
State Bank of India
PBU,
State Bank Bhavan
4th Floor, Nariman Point,
Mumbai-400021

Sub: Potential threat from Mr. Sinha, Branch Code 3127, ADB Sonaili Bazar, Katihar, Bihar-855114 to hijack my ATM Pin and manipulate my family pension SB A/C No. [protected]; lodged complaints with Ticket No. CS[protected], CS[protected] & CR[protected]reg.


Sir,

The undersigned is a pension holder vide SB A/C No. [protected], ATM debit Card No.[protected], ADB Sonaili Bazar, Katihar, Bihar-855114 residing under the jurisdiction of ATM Machine, DWARKA BAGHDOLA, Branch Code: 017633, IFSC Code: SBIN0017633, RZF906 RAJ NAGAR SECTOR08 DWARKA BAGHDOLA NEW DELHI DISTTDELHI NEW DELHI110077.

The customer A/C had been put on KYC Complaint. Customer has submitted requisite documents against KYC complaint to the home branch; having big fight with Mr. Sinha who happens to be in charge of that branch as per his instruction with a receiving copy Mr. Sinha has personal grudge with the customer therefore he has not removed the KYC complaint even after submission of requisite documents on 26.10.2015.

A/C holder is withdrawing pension once in a month. Mr. Sinha did not feed ATM machine intentionally on 26.10.2015 at ADB Sonaili. On the day of my departure dated 29.10.2015 ATM machine was open.

I did not prefer to withdraw intentionally because Mr. Sinha had ulterior motive to hijack my ATM PIN.

Upon my arrival at New Delhi, Mr. Sinha kept on tracking me and established nexus with Dwarka Baghdola, Branch Code: 017633, IFSC Code: SBIN0017633 as I am residing under the jurisdiction of Dwarka Baghdola, Branch Code: 017633.

Here also, ATM Machine under DWARKA BAGHDOLA, Branch Code: 017633, IFSC Code: SBIN0017633 has been manipulated technically and given limitation command of withdrawal up to Rs. 1000/- only at one time between 10:29 AM to 14:29 PM dated 29.10.2015

I made complaint to the branch in charge at 10:29 AM against the ATM machine. He ensured me that the machine will be corrected at 14:00 PM.

I have made first transaction at 10:29 AM and complaint to correct the machine. But Branch in charge did not pay any heed and in turn told me that it was not his job. The ATM work has been outsourced and it is none of his business.

Under compulsion, thereafter, I have made 21 transactions at 14:29PM because the machine was not dispensing Rs. 20000/- at one clique. It had been wrongly commanded to dispense of Rs. 1000/- at one time only.

Under the above circumstances, the onus of fault goes on to the Branch and ATM feeder, and not on the customer. Therefore the charges of 22 transactions should not be debited from the customer. Why customer should suffer the loss of debit of charges while the fault has been caused by the Branch in charge and ATM feeder?

Hence, the debited charges of 22 transactions should be credited to the SB A/C of the undersigned. It is also requested to conduct fair enquiry and external audit and take stern legal action against employee like Mr. Sinha to avoid customer harassment.

Asha Rani Devi
SB A/C [protected], ADB Sonaili Bazar,
Katihar, Bihar-855114
Branch Code:03127


Om Prakash Poddar
________________________________________
ATM Machine under DWARKA BAGHDOLA, Branch Code: 017633, IFSC Code: SBIN0017633 has been manipulated technically and given limitation command of withdrawal up to Rs. 1000/- only at one time between 10:29 AM to 14:29 PM dated 29.10.2015-reg.
________________________________________
dgm.[protected]@sbi.co.in Thu, Oct 29, 2015 at 7:45 PM
To: Om Prakash Poddar
Cc: agmcustomer.[protected]@sbi.co.in


महोदय/महोदया,
Dear Sir/Madam,
आपका निम्नलिखित ई-मेल हमें प्राप्त हुआ।
We acknowledge the receipt of your below mentioned email.
आपकी शिकायत को हमने संबंधित विभाग/सहायक महाप्रबंधक (ग्राहक सेवाएं)/स्थानीय प्रधान कार्यालय में मुख्य महाप्रबंधक के निजी सचिव को अग्रेषित की हैं जो आपके मामले/शिकायत/ प्रतिसूचना का समाधान करेंगे और आपसे जल्द ही संपर्क करेंगे/आपको जवाब देंगे।
We have forwarded your complaint to the concerned department/agmcustomer /pstocgm at the local head office who will be arranging for resolution of your issue/complaint/feedback and will be responding/contacting you shortly.


आप निम्नलिखित यूआरएल पर शिकायत/प्रतिसूचना/सराहना ऑनलाइन भी दर्ज कर सकते हैं :
https://www.sbi.co.in/portal/web/customer-care/complaints-feedback-appreciation

You can also lodge online complaint/feedback/appreciation by visiting the following URL
https://www.sbi.co.in/portal/web/customer-care/complaints-feedback-appreciation.

भवदीय, Regards,
उप महा प्रबन्धक Deputy General Manager
ग्राहक सेवा विभाग Customer Service Department
16वी मंजिल, कॉर्पोरेट केंद्र 16th Floor, Corporate Center
मुंबई -400021 Mumbai 400 021
फ़ैक्स:[protected] FAX No.[protected]

महत्वपूर्ण : भारतीय स्टेट बैंक कभी भी फोन/एसएमएस/ई-मेल के माध्यम से आपका यूज़र आईडी/पासवर्ड/पिन नंबर नहीं मांगता है। कृपया ऐसे किसी भी फोन/एसएमएस/ई-मेल का जवाब न दें। ऐसा कोई भी फोन/एसएमएस/ई-मेल जिसमें आपकी लॉग इन संबंधी जानकारी या एसएमएस का एक बारगी पासवर्ड मांगा गया हो, यह आपके खाते से राशि निकालने का प्रयास हो सकता है। यह जानकारी कभी भी किसी को न दें।

IMPORTANT : State Bank of India never asks for your user id/password/pin no. through phone call/SMSes/e-mails. Please do not respond to any such phone call/SMSes/e-mails. Any such phone calls/SMSes/E-mails asking you to reveal your login credentials or One Time Password through SMS could be an attempt to withdraw money from your account. NEVER NEVER share these details to anyone.

On 29-Oct-2015, at 6:01 PM, Om Prakash Poddar wrote:
To,
The Chairman
State Bank of India
PBU,
State Bank Bhavan
4th Floor, Nariman Point,
Mumbai-400021

Sub: ATM Machine under DWARKA BAGHDOLA, Branch Code: 017633, IFSC Code: SBIN0017633 has been manipulated technically and given limitation command of withdrawal up to Rs. 1000/- only at one time between 10:29 AM to 14:29 PM dated 29.10.2015-reg.


Sir,
The undersigned is a pension holder vide SB A/C No. [protected], ATM debit Card No.[protected], ADB Sonaili Bazar, Katihar, Bihar-855114 residing under the jurisdiction of ATM Machine, DWARKA BAGHDOLA, Branch Code: 017633, IFSC Code: SBIN0017633, RZF906 RAJ NAGAR SECTOR08 DWARKA BAGHDOLA NEW DELHI DISTTDELHI NEW DELHI110077.
A/C holder is withdrawing pension once in a month. However, the above mentioned ATM machine was intentionally manipulated to harass the customer even after several reminders to the branch in charge.
The customer has arrived on 29.10.2015 from Bihar after submitting documents against KYC complaint to the home branch, having big fight with Mr. Sinha who happens to be in charge of that branch. Mr. Sinha has personal grudge with the customer therefore he has not removed the KYC complaint even after submission of requisite documents on 26.10.2015.
There is a nexus between Mr. Sinha and DWARKA BAGHDOLA, Branch Code: 017633therefore the machine was manipulated at both the places to harass me.
I have complaint to the branch in charge at 10:29 AM against the ATM machine. He ensured me that the machine will be corrected at 14:00 PM.
I have made first transaction at 10:29 AM and complaint to correct the machine. But Branch in charge did not pay any heed and in turn told me that it was not his job. The ATM work has been outsourced and it is none of his business.

Under compulsion, thereafter, I have made 21 transactions at 14:29PM because the machine was not dispensing Rs. 20000/- at one clique. It had been commanded to dispense of Rs. 1000/- at one time only.

Under the above circumstances, the onus of fault goes on to the Branch and ATM feeder, and not on the customer. Therefore the charges of 22 transactions should not be debited from the customer. Why customer should suffer the loss of debit of charges while the fault has been caused by the Branch in charge and ATM feeder?

Hence, the debited charges of 22 transactions should be credited to the SB A/C of the undersigned. It is also requested to correct the discrepancy and manmade error caused to ATM machine to avoid the inconvenience of valued customer.

Asha Rani Devi
SB A/C [protected], ADB Sonaili Bazar,
Katihar, Bihar-855114
Branch Code:03127


--- Disclaimer --- The information in this mail is confidential and is intended solely for addressee. Access to this mail by anyone else is unauthorised. Copying or further distribution beyond the original recipient may be unlawful. Any opinion expressed in this mail is that of sender and does not necessarily reflect that of State Bank group.---


ASHA RANI DEVI
PETITIONER IN PERSON

New Delhi
Dated:

Copy to:-

General Manager-I,
State Bank of India,
5th Floor, Local Head Office,
West Gandhi Maidan, Patna-800001
PHONE NO:[protected],
E-mail Address: gm1.[protected]@sbi.co.in

Respected Sir/Madam
I have applied for cheque book for my account in State bank of India, Beltola branch, guwahati on 06/11/2015 but i have not received it yet. I have an urgency as i need cheque book for insurance claim purpose so kindly go into the matter and help me to get my cheque book as soon as possible.


Yours faithyfully.
Rituraj Mahanta.

Dear Sir/Madam, I would like to bring your kind notice that I am using SBI platinum card [protected] since 2012. On 08/2015 i have received SBI signature card [protected] after one week I have received renewed SBI platinum card ending 4894. I have totally confused and found conflicts. I have wrote email to them regarding these issue. after received my email they have cancelled SBI platinum card ending 4894 without my intimation. In this month I have received credit card bill and found that annual charges added INR 4999. I have wrote emails to SBI card head customer care, however they have not responds yet. after helpless from SBI card grievance redressal, I am writing this complaint to you, kindly verify the exact situation and provide me justice. I hope you will do the needful with support. Thanks & Regards, Bijaya Kumar Mohanty At/Po-Kapasi, Via/Ps-Niali, Dist-Cuttack-754004, Odisha, India +91-[protected]

Hi,

Rs 333 got debited from my SBI bank a/c on 16th November 2015 but the transaction was not complete due to the GATEWAY error. Reason was Merchant configuration issue. Transaction id: FCDR[protected] .Hence kindly refund my money at the earliest. PH: [protected]

On 16th November 2015, my first online payment through SBI internet banking was successful . But my second transaction ( transaction id: FCDR[protected] was unsuccessful using tpsl payment gateway although amount INR 333 debit from SBI account. Please refund my amount.

On 16th November 2015, Iam trying to pay my BSNL landline bill through online banking. But my second transaction is failed and amount debited from my account and not refunded now. Please refund my amount

Thanks
Divya

I have got my rupay debit card on February 2015 but still now I have not collect my ATM PIN number from Bank ( noul branch, Howrah). Bank authority said me that higher authority of Bank has not sent my pin numbe still now. for this reason I can not use my debit card and I deprived from banking service. my state Bank FI debit card number is [protected] and account no.[protected] if you kindly give me my atm pin number then I would be able to use my debit card.

I was targeted by a phone phreak. I got a phone call at 8:30 AM on 19th November, 2015, from the number [protected]. The person on the other side asked to talk to me about my SBI (State Bank of India) account without mentioning my name. I didn't had any SBI account so I asked him whose account is he talking about. He ignored it and told that my debit card has been blocked. Then I told him that I don't have any SBI account and asked if he was talking about my mother's SBI account. Then he confirmed that it was my mother's account, again without mentioning any name. Then asked about the type of debit card, maestro or visa card. I told him that it's a visa card. Next he asked the number that's printed on the card. That was odd. So I asked him if he is really calling from SBI. He tried to ignore but I asked it again and he hung the phone. I understood that it was fake. I went online and traced the phone number [protected]. I found that it was a GSM Airtel number from the region Bihar & Jharkhand. I could have been just one of the many targets of this attacker. Desired resolution: A resolution would be that the police or telco find out about the person and stop him from continuing such activities.

My Last digit of SBI Credit Card 5318. Rs285.00 already deducted from my saving acct on 06 Oct 15 but my subject card already blocked and informed to Manager customer service C Card on Feb 2014. Request rectify my problem otherwise I will be closed my saving acct . Further request credit Rs285.00 in my same account

I am previous account holder of state bank of india but after meging the bank debited rs/. 25/- in my a/c for deposited rs.9500/- inter city charges[protected]

i dont know that charges please reverse the charges

imran khan
[protected]

महोदय निबेदन है की प्रार्थी का खाता स्टेट बैंक ऑफ़ इंडिया जिला गुना साखा राघोगढ़ मैं है मेरे खाते से आधार लिंक है फिर भी मेरे खाते मैं अब तक सब्सिडी नही पहुंची है जब साखा प्रबंधक के पास जाते हैं तो जबाब मिलता है की यहां से गड़बड़ नही है डीलर के पास जाओ डीलर कहता है की बैंक साईं गड़बड़ है मैं क्या करूँ महोदय जी से निबेदन है की मेरी समस्या का समाधान करने की महान कृपा करें तो प्रार्थी आप का सदेव आभारी रहेगा सह धन्यवाद आप का प्रार्थी बाबू लाल पाल

RespectedSir,

I prakash B, want to state the following few lines for your kind consideration and favourble action Please. To day (17 Nov 2015) I got a fake call from [protected] (BIHAR/JARKHAND) and he has misstated that he was a employ of SBI Mumbai and he will update my ATM Card (Account). Then I informed my account details to the fake caller. When I have given my details he has deducted sum of money (Rs 2, 200/-) from my account(A/C No 2000XXXXXX61, SBI Leimakhong (Manipur) IFSC- SBIN0008739). Deudcted transactions details are attached below, which is downloaded from SBI Online site.

I request you trace out the fake caller and take strict necessary action aganist him sothat in fufture nobody can harm from him and become a scapegoat as me.

Thanking You,

Prakash B
Mobile – [protected].

Sir mere a/c betul men branch sbi me hai jis ke atm card se me ne card to card payment transfur kiya tha jis ka amount 17000 /- hi jo ki no miss hone ke karan murshidabad ke aalmat shekh naam ke a/c me chale gaye hi jis ko 3 manth ho gaye hi sir menr apni sbi barch me us ki jankari di ki mistek se paisa galt transfur ho gaya hi to mujhe kaha gaya hi 1manth me vapas aajayega .par aaj 4 manth ho gaye hi jis ki koi sunvahi nahi ho rahi hai roz mujhe kal aana kaha ke tal diya jata hi jis ke karan mere ghar ki arthik pareshani badagai hi vo paisa bimari ki titment ke liya kiya tha par mujhe aaj tak paisa nehi milne ke karan mere ghar par me ilaz nahi ho pa raha hi sir plz meri help kar mere paisa dilane ki kirpa kare .

I had cleared the complete outstanding amount on my SBI credit card (zero balance) and raised the request for closer of credit card, issue for NOC and update the CIBIL report. And they gave me the reference numbers 1-[protected] .When I called SBI customer care for issue NOC, every time they are saying that, NOC will be reached to my mailing address in 1 week.
As of now I did not receive such letter or communication from their END. It became very difficult thing for me.
When I had paid complete outstanding on that credit card….. Why they are not able to provide NOC to me.
Please do the needful..

Sir, I went to SBI ATM Beside Ramanuja Circle Branch, Tiruchanur Road, Tirupathi-517501. I tried to withdraw money Rs.2300-00 on 17-11-15, after entering all details it shows SORRY UNABLE TO PROCESS, and received the Receipt as same as displayed on the screen. Later I got massage as Your Ac XX8362 is debited with INR2, 300.00 NFS*CASH WDL*17-11-15 My account is in ICICI Bank And my Account Number is :[protected] Expecting your immediate action Thanks JAGADEESH RAMISETTY [protected]

Harassment for atm pin by sbi bank

R/sir
My sbi account no is[protected] name mohsin khan ibraheem khan
Tate bank of india main branch parbhani 431401 maharashtra

I have received my atm card before more than 6 month and i am visited to the branch 10 time and meet to manager 5 time for my pin but harassment going on and on
Manager also not giving proper answer when my atm pin is come and what is the process to got new pin manager do not help they simple told i dont know whats the matter
2 time i have give online complain and written complain but nothing happen
I can not operate the account properly because of i am not get my atm pin from more than 6 months
Take immediate and strict action on this branch employees and senior manager and assistant manager as soon as possible
Thanks