| Address: Chennai, Tamil Nadu, 600055 |
| Website: shopmantraa epaykerala |
I am extremely disappointed with the way SBI has been reacting to all the complaints that we send.
Please find the mail that I wrote to the CEO. I got a call from this lady claiming to be from SBI and she had all my details like card number, due amount, mobile number and date of birth. She said that I can get a new credit limit and that I will receive a new card. Since she had all my details, I was forced to beleive that she was an employee of SBI.
I request the department to take action against SBI as they are being very negligent. If you also notice many other customers like me have lodged a complaint against the same issue and SBI has given almost the same reply. I understand that we have been fooled and I strongly beleive that the fraud gang involved in this is either from SBI or SBI employees are helping them. The security is so bad. Its a shame on a nationalised bank. They just replied saying they will blacklist the phone numbers but they are not taking any action against Shopmantraa Prokerala who is doing this fraud.
Sir kindly help us to fight against this and i hope that that we will be getting our money soon. I have also found that the callers are using a Etisalat number and they are so clever, they say they are calling from Chennai but they are from Delhi.
This is the email I sent to CEO
I am writing to you today regarding a fraudulent activity that had happened on my card. I have lodged a complaint with the customer care team on 28th. Reference number for the same is 1-[protected]. I still haven't got a revert.
On 25th sep, I got a call from Priya, claiming to be calling from SBI. She had all my card details and even told me how much was due on my credit card. She had all the knowledge of an employee of SBI. I usually got SBI credit cards call from mobile numbers and with the knowledge of this person, I was forced to believe she was an employee of SBI. She claimed that I had 9000 reward points for which I was getting a complementary gift. So I gave her the address. When I called Sbi customer care number, they informed me that it was a fraudulent call. Sir, I'm sure there are many other customers like me who have been fooled around by this fraud. I am sure the person who contacted me is either an employee of SBI or someone who has contact with an employee of SBI, to have the knowledge. I have used HDFC and Axis cards but never faced an issue as such. Being a nationalised bank, people like us trust SBI more than other private banks but I'm extremely disappointed with this incident. Sir I request you to take severe action against this fraud team and have them punished for spoiling the name of your bank. I hope I am at the right place and that this issue would be taken seriously. I would like my money to be returned to my account. These are the phone numbers I received calls from [protected] and [protected].
My credit card number is [protected]
State Bank of India [SBI] customer support has been notified about the posted complaint.