State Bank of India [SBI] Complaints & Reviews

Hi Team This is with reference to the SBI collections practices. I am a female and had applied for a credit card with SBI and was making my monthly payments regularly in the month of December 2014 was the month where I delayed my monthly min-pay as I was out of country and when I received the bill in the month of January it had multiple fees of more than Rs6000/-. I did call the registered customer service team and they explained that the fees will not be waived I will need to pay it. I requested them as being a regular customer and it is a 1st delayed payment why the company cannot help me. I did make a payment however the next month the amount kept on increasing the SBI team was unable to help me. I launched a complaint with the SBI team and they confirmed that it been registered and supervisor will review it, immediately after a week I called to check the status of my complaint to my surprise the customer service representative told there is not complaint as such showing under my account. I have been fighting this issue since 7 months and have not got any revert from the team and in the last 2 months have been getting calls from the collections team where I have ensured to answer every call and explain the same situation over and over again but however this is really surprised to see that they sent a person who was very rude to my mother house and was talking with the neighbours about the issue. He also spoke very rudely with my mother and we I got a call the man on the phone was using abusive language. Is this what our cultured companies have got their level down to, rather than getting the issue resolved and helping the customer they are torching them and using abusive language without knowing the complete issue. It is really very sad to know that SBI has a company has lost its reputation and respect that I had where they have not given any helping hand and on top of it they are harrassing my family.

This is Sushma, i am registering complaint on State bank of India because to change my mobile number to new one, i have submitted a form to the appropriate branch which is at Balapur "X" Road, State Bank of India. I have submitted this in last month which is approximately on July 20, 2015. Till now there is no response from them...when i checked in net banking it is showing as "PENDING FOR APPROVAL. I don't know how many months, years they will take to approve such a small request, i pity on all government corporations. A shame of our government, wake up and do your job. Private banks are much better than government, within a minute my mobile number got changed through net banking and i am very much happy with that. SBI also has that facility but which is worst because when we update it through online it will again tell us to submit form at branch. Dear Complaints tean, Please look into this and resolve my issue asap as it is very much important for me. If you want any further details please let me know. Thanks Sushma.

Sir, I regret to inform you that I have Account in SBI Allahabad University from 2004 that is Student Account but From March 2015 Otp is compulsory for any online purchase but in my account there is no facility Of SMS Alert or Net Banking And I want to Link with DMat for Share Trading and Investment but I am unable to use my account for any transaction. So I went to SBI Branch Bhatpar Rani (Branch Code 11202) and told to Branch Manager Mr Pawan Kumar Mishra i want to open my new account in SBI at Home town I have submitted all necessary documents like Aadhar Card and Pan Card After that I filled online form and submit with documents but till one week they tell me I will open account tomorrow or day after tomorrow i faced trouble till one week afterall they submit my form. after one week they told me you have already account in SBI you can't open new account so I talk to SBI Customer Care they told me we can open new account. So I request to concern person If i am facing much trouble than you imagine Village innocent people will be how much trouble in SBI branch Bhatpar Rani Account opening officer not provide to new account opening form they talked to rudely All customer. I did all conversation with Branch Manager Mr Pawan Kumar Mishra. So once again request to concern person please take action and Order regarding this issue. So I open my new account in SBI at my home town. Regards Irshad Ahmed A/c [protected]

My sbi credit card is not working in online payment when i phone to customer care number they are not responding properly My added one card also not working online after entering wrong OTP number one time wrong now i was not able to do online payments so please email me or contact number my phone number e-mail :vanitha.[protected]@gmail.com contact number: [protected] Please contact me immediately because i want pay important payment through online

Hello sir/madam,
Today my sister receive a call from this no ([protected]) around 03:00 PM on 20/08/2015.The person is saying that he is calling from SBI BANK. He ask all the detail mention on my sister's ATM card & register it online, then he call my sister again for OTP.My sister, give the OTP as the person is saying, if you will no give OTP your card will be block. My sister has lack of knowledge about such fraud. After registering ATM card online he did the online shopping .My sister come to know about this when she receive message about money debiting . She rush to SBI bank, from where she come to know
1. the transaction ID (POS [protected])
2. the amount : 4999 Rs.
the last four digit of my sister account no is xxxxxxxxxx8513

sir, please cancel this transaction,

THANK YOU

contact details:
account holder name: Renu Kumari
contact no. [protected], [protected]
email id [protected]@gmail.com

Inspite of the ministry of finance has announced pension to be credited for kerala account holders on occasion of onam on 18th of Aug 2015, till 20th Aug, sbi has not done justice by creding pension. Whereas Sbt has already credited. Why doing this injustice to the people who served the nation during their younger days. When asked, the sbi staff, wash off their hands.

While an online transaction, I have wrongly typed the earlier One Time Password three times and that lead to blockage of my card for any transactions. The mail I writer to them and the calls made were proved futile. The Customer Care number [protected] is dropping in the middle always. Though its for our safety, they should provide the measures to rectify out mistakes. My phone number is [protected].

Sir mane atm card no. [protected]-417 ac no. [protected] ke madhyam se date 17/08/2015 time 17:32 diposit atm burari delhi 110084 me jama karne ke liya 7400 machin me dale lekin atm ne 500 rs ka not vapas nahi kiya aur 6900 rs jama kar liya note is parkar se the 100x24, 500x10, ke not tha
iski kai bar sbi bank burari me comp. Di likin not aaj tak vapas ya diposit nahi hua hai kripa karke mera 500 ka not note vapas kare ya mere account me jama kare
ye account mera hai jisme rakam maine jama ki thi

my contact no. [protected]
address 475a gali no. 3 village jharoda mazara burari delhi 110084
email.Id [protected]@gmail.Com

Aazad Nafe Singh Rajput

Respected sir name-md adil azad sbi branch code -0012536 lost the paper and forgot my online sbi user and password for personal banking i therfore request to deliver the same to my email or postal address as given in my account details here my saving account no [protected]

I purchase window 8.1 student edition 5 july and your custommer support person install my pc by team viewar but now when i upgrade after a year my window 8.1 to 10 than my pc not working than i called your custommer care they told you sulender you key but i did not surrender my key i purchase than why i will sulender my key please clear this issue i already paid amount than why you people says all this thinks to me this is really shocking contact no [protected] and iemail [protected]@gmail.com CUSTOMMER ID [protected] and keys BF7F4 QJNTT 4JK8G 4B2PP

Sir mera bank account galti se keshod branch se Lucknow branch me chala gaya he mene bank me complain kiya tha vaha se e mail kiya gaya Lucknow branch me firbhi koi action nahi liya gaya to mera account jaldi se KESHOD Gujarat branch me transfer kar de

Dear Sir/Madam, Greetings of the day!! This has reference to one of the call which I am getting from SBI bank credit card department. They claim that there is outstanding payment for the card which they issued in my name. I have been telling them that I have not received any credit card from SBI. They further claim that I have applied and card was issued in the name of Lokesh L. Whereas all my records are Lokesh K. I even have checked in CIBIL record recently (6 months back when I applied for PL from ICICI Bank) there is no record of my outstanding for any credit cards. Hence, I humbly request you to kindly let me know how to handle this and close the issue. Thanks in advance. Lokesh K

I am from saravanan l am mallanginar sbi branch my account namber-[protected] my account balance debit 1week 1time 1000rs pos puch in mobikwik the blow email id [protected]@gmail.com and [protected]@gmail.com this is rebund my money kindly arrange to action immatiatly

Stat bank of india change mobile number
I am sbi card holder. My card no is [protected] please change my mobile number old [protected] new [protected] for the updates. Thanking you
S a nagori
Soheb A Nagori

My name is Sridhar Patnaik, I am having Joint NRE Account with SBI Aliabad Branch Hyderabad(Code 8024) Since 2011. From the date of account opening, we have huge remittances in my account. The same amounts are converted as STDR(Fixed Deposits). I have given local authorization to my brother -in-Law to operate my NRE account. He has instructed branch staff to prepare STDR’s as NRE category. Due to lack of banking knowledge, branch staff has prepared STDR’s as NRO Category, the same was notified to branch staff on 2012 November and branch manager agreed & promised with me, he will rectify. After that we are under impression ever thing is rectified. But they haven’t rectified and not even kept any records in their branch. Due to that all my NRO category STDR’s are deducted Tax without my notice. Recently one week ago i have approached branch to withdraw some amount. As per the practice I have singed my cheque & given to branch manager. But treasurer has rejected, because he hasn’t find my signature in his system, then I have investigated withpresent branch manager, he said they don’t have copy in their records. Finally I found in this branch 90% staff lack of banking knowledge as well as irresponsible staff . Due to branch staff mistake, being an valid customer I have lose my interest on FD's plus tax deducted on my STDR’S. Apart from above they are many hassles in your branch. Please take a necessary action on this immediately...

Without any prior notice Rs 23000/- has been deducted from my SBI Salaried account, Message that I got in my registered mobile number is as follows : "Your AC XXXXX896128 Debited INR 23, 000.00 on 14/08/15 - SWEEP TFR DR. Avl Bal INR xxxx." I requested you to credit of above amount to me and hope no such transaction occur without my permission. Thank you. Please ensure I get them back immediately....

Respected sir inr 21000/-has been withdrawn from my SBI account on 06august2015 from same ATM of SBI branch of hasan bazar where my account held.made written complain to the branch manager and customer care of SBI. Complain no. Is AT[protected]. Sir no positive response is coming. Account is on the name of shri DADAN SINGH. Sir please do the needful. Thanks sir

Respected sir inr 21000/-has been withdrawn from my sbi account on 06thaugust 2015 which is at sbi hasan bazar branch. Made Complain to the branch manager and customer care of the sbi. COMPLAIN NO. Is AT[protected]. But no action has been taken yet. Please do the needful . Account is on the name shri DADAN SINGH .Thanks sir.

My father (Mr N K Sharma) got a call from mobile [protected] Vodafone Bihar & Jharkhand between 9:30 am on 11th Aug’15 & Caller identified himself as Om Prakash Verma and he is a SBI ATM Inspector and he is to activate the lapsing ATM Card as instructed by SBI to inform all their customers. He told my father that he knows that he is having two SBI A/C & to verify the ATM Card No[protected] &[protected]. Then he said he will activate the account and requested that the OTP messages will come as SMS, please confirm back those SMS to him and then delete those messages. Then my father got convinced & started getting OTP messages, which he asked to confirm for activating ATM Card and then below are the details of fraud transactions happened. After couple of debit SMS my father called me and informed the same. Below are the details I could able to trace after reaching the companies from where the below transaction happened. Organizations are – PayU, Paytm.com & Mobikwik.

List of Debit SMS’s are:

1. Thank you for using your SBI Debit Card 622XX2092 for a purchase worth Rs5000 on POS [protected] at WWW MOBIKWIK COM txn# 195687

2. Thank you for using your SBI Debit Card 622XX2092 for a purchase worth Rs4970 on POS [protected] at WWW MOBIKWIK COM txn# 195785.

3. Thank you for using your SBI Debit Card 622XX4302 for a purchase worth Rs928 on POS [protected] at PayU txn#[protected].

4. Thank you for using your SBI Debit Card 622XX4302 for a purchase worth Rs23388 on POS [protected] at Paytm.com Paytm.com txn# 807894.

5. Thank you for using your SBI Debit Card 622XX2092 for a purchase worth Rs31596 on POS [protected] at Paytm.com Paytm.com txn# 809206.

6. Thank you for using your SBI Debit Card 622XX2092 for a purchase worth Rs2500 on POS [protected] at PayU txn#[protected].

7. Thank you for using your SBI Debit Card 622XX4302 for a purchase worth Rs9990 on POS [protected] at WWW MOBIKWIK COM txn# 197021.

8. Thank you for using your SBI Debit Card 622XX2092 for a purchase worth Rs2500 on POS [protected] at PayU txn#[protected].

Trace of Mobile #[protected]:


Fraud Transactions happened on below accounts for Nand Kishor Sharma:

1. SBI A/C # [protected] ATM Card #[protected]) for total Rs 46, 566/- SBI Branch Code 12812, Station Road, Jamshedpur

2. SBI A/C # [protected] ATM Card #[protected]) for total Rs 34, 300/- SBI Branch Code 6354, AGRI MKT YARD, Parsudih, Jamshedpur

A. Passbook copy on transaction details are for SBI A/C # [protected] for total Rs 46, 566/-:


Date Narration Ref. No. Debit
11-Aug-2015 POS PRCH POS[protected] PayU SBIPG 2, 500.00
11-Aug-2015 POS PRCH POS[protected] PayU SBIPG 2, 500.00
11-Aug-2015 POS PRCH POS 809206 Paytm.com Paytm.com Noida 31, 596.00
11-Aug-2015 POS PRCH POS 195785 WWW MOBIKWIK COM NEW DELH 4, 970.00
11-Aug-2015 POS PRCH POS 195687 WWW MOBIKWIK COM NEW DELH 5, 000.00

B. Passbook copy on transaction details are for SBI A/C #[protected] for total Rs 34, 300/- :


Date Narration Ref. No. Debit
11-Aug-2015 POS PRCH POS[protected] PayU SBIPG 928.00
11-Aug-2015 POS PRCH POS 807894 Paytm.com Paytm.com Noida 23, 388.00
11-Aug-2015 POS PRCH POS 197021 WWW MOBIKWIK COM NEW DELH 9, 990.00


As soon, we got to know about the fraud, I got both my ATM Card blocked by calling SBI Toll Free No [protected]. ATM Card #[protected]) for SBI A/C #[protected] &[protected]) for SBI A/C # [protected].

• Then at the same time logged complaint with PayU online via email, details I got from them are below:

1. Online Mobile recharge done via Merchant URL www.spicesafar.com by Mr Parwej for Rs 2500/- * 2 times from IP address 182.66.40.12 (IP belongs to Bharti Airtel). Mobile number recharged was [protected] Airtel Bihar & [protected]@ 11 Aug'15 11:02:42 & 11:04:39 same date from PayU ID[protected] &[protected] and Transaction ID f80b[protected] & 872b79b[protected] on SBI A/C [protected] & Bank Ref #[protected] &[protected]

2. Online Mobile recharge done via Merchant URL www.emrecharge.com by Mr papa for Rs 928/- from IP address 223.176.27.111 (IP belongs to GPRS Airtel). Mobile number recharged was [protected] Airtel Bihar & [protected]@ 11 Aug'15 10:25:46 from PayU ID 393970 & Transaction ID 13544397 on SBI A/C [protected] & Bank Ref #[protected]


Then at the same time logged complaint with Paytm.com online via email, details I got from them are below:

Below are the profile of the person who did transaction

Akash Rana,
64 N.S.B ROAD RANIGANJ NEAR NEELKANTH HOTEL, POST.RANIGANJ DIST.BURDWAN,
Asansol
West Bengal, India 713347.
Phone : [protected]

Email : [protected]@gmail.com Not Verified
Phone Number : [protected] Verified

• Paytm cybercell confirmed that the transactions are blocked and amount will be reversed to the bank.

Transaction details are from paytm are:


Txn ID Cust ID Txn Date and Time Amount (in Rs.) Product Details Registered Mobile Number Registered Email Address Recharged Number # Operator Name/ Market place order IP Address Refund Status Shipping Address
[protected] 23894288 08/11/15 02:36 PM 7590 wallet purchase-involuntary added [protected] [protected]@gmail.com HP Laser Jet Pro P1108 single function Laser Printer182.66.40.12 INR 7590 has been refunded to bank Akash Rana, 64 N.S.B ROAD RANIGANJ NEAR NEELKANTH HOTEL, POST.RANIGANJ DIST.BURDWAN, Asansol, West Bengal, India 713347
[protected] 23894288 08/11/15 10:32 AM 15798 wallet purchase-involuntary added [protected] [protected]@gmail.com Sony C3 Dual (Black) 182.66.40.12 INR 15798 has been refunded to bank Akash Rana, 64 N.S.B ROAD RANIGANJ NEAR NEELKANTH HOTEL, POST.RANIGANJ DIST.BURDWAN, Asansol, West Bengal, India 713347
[protected] 23894288 08/11/15 10:50 AM 15798 wallet purchase-involuntary added [protected] [protected]@gmail.com Sony C3 Dual (Black) 182.66.40.12 INR 15798 has been refunded to bank. Akash Rana, 64 N.S.B ROAD RANIGANJ NEAR NEELKANTH HOTEL, POST.RANIGANJ DIST.BURDWAN, Asansol, West Bengal, India 713347
[protected] 23894288 08/11/15 10:50 AM 15798 wallet purchase-involuntary added [protected] [protected]@gmail.com Sony C3 Dual (Black) 182.66.40.12 INR 15798 has been refunded to bank. Akash Rana, 64 N.S.B ROAD RANIGANJ NEAR NEELKANTH HOTEL, POST.RANIGANJ DIST.BURDWAN, Asansol, West Bengal, India 713347


• Below are Mobikwik


Transactions done via Card Details - 622018xxxxx4302

Date Narration Ref. No. Debit

11-Aug-2015 POS PRCH POS 195785 WWW MOBIKWIK COM NEW DELH 4, 970.00
11-Aug-2015 POS PRCH POS 195687 WWW MOBIKWIK COM NEW DELH 5, 000.00
Transactions done via Card Details - 622018xxxxx2092
11-Aug-2015 POS PRCH POS 197021 WWW MOBIKWIK COM NEW DELH 9, 990.00

The same has been mailed to [protected]@mobikwik.com & [protected]@mobikwik.com to stop the payments along with my father's ID proof & address proof and statement details. Below are the details which I got from Mobikwik:

MobiKwik Txn ID Amount Card No IP Address Email ID Date & Time Registered Mobile No. Status Refund Amount
[protected] 5000 622018_X2092 182.66.24.70 www.[protected]@gmail.com
[protected]:28:08.0 [protected] partial refund 4649
[protected] 4970 622018_2092 182.66.24.70 www.[protected]@gmail.com
[protected]:32:03.0 [protected] refund 4970
[protected] 9990 622018_X4302 182.66.24.70 www.[protected]@gmail.com
[protected]:05:12.0 [protected] partial refund 7205

Mobile/DTH no./Order No. Amount Date & Time
[protected] 251 [protected]:17
[protected] 100 [protected]:17
[protected] 1000 [protected]:54
[protected] 100 [protected]:44
[protected] 200 [protected]:52
[protected] 300 [protected]:53
[protected] 155 [protected]:53
[protected] 30 [protected]:53
[protected] 1000 [protected]:54

1. Registered mobile which Mobikwik mentioned was [protected] and this belongs to Idea Bihar & Jharkhand circle.
2. Registered mobile which Mobikwik mentioned was [protected] and this belongs to Idea Maharashtra circle.
3. Registered mobile which Mobikwik mentioned was [protected] and this belongs to Airtel Bihar & Jharkhand circle.
4. Registered mobile which Mobikwik mentioned was [protected] and this belongs to Airtel Bihar & Jharkhand circle.
5. Registered mobile which Mobikwik mentioned was [protected] and this belongs to Tata DOCOMO ANDRA PRADESH & TELANGANA circle.
6. Registered mobile which Mobikwik mentioned was [protected] and his belongs to Airtel Bihar & Jharkhand circle.
7. Registered mobile which Mobikwik mentioned was [protected] and this belongs to Vodafone West Bengal & Andaman Nikobar circle.
8. Registered mobile which Mobikwik mentioned was [protected] and this belongs to Airtel Bihar & Jharkhand circle.
9. Registered mobile which Mobikwik mentioned was [protected] and this belongs to Aircel Bihar & Jharkhand circle.
10. Registered mobile which Mobikwik mentioned was [protected] and this belongs to Airtel Bihar & Jharkhand circle.


Now I would request you to please file an FIR against the details mentioned and help me recover my money and punish the culprits appropriately, so that they shouldn’t repeat this kind of similar act in future to anyone.

Thanks,

Jai
[protected]

Sir, this is to in form u that my mother is about 93yrs old, she is geting pension from central govt.(Defence), her a/cno.is[protected](sbi, sadar bazar, agra), After checkig her a/c i have come to know u r not giving medical allowence as per rule from the beging, Therefore, pls see in matter and try to credited full amount as per rule as soon as possible, Thanking you, yours, Vidrum lata yadav