Sterling Holidays Resorts Complaints & Reviews

Dear sir/ Madam,
My name is Prashant Agarwal and the Reference Number for my query is 03555748.
I have applied for Sterling Holidays Membership (White 770) at Prem Ford Agra Promotions through Mr. Guru Datt Rana and Mr. Ayush Saxena on 14th March 2018.
I Have Paid the initial amount 12.5% (43738/-) through my Debit Card and two cheques on 14th March 2018 in favour of Sterling Holiday Resort for which I got a confirmation of Payment call from phone no.[protected].

On 16th March I have mailed to feedback ID to stop the process of membership, due to some unfortunate financial issues it is not possible for me to continue the membership. I made it clear that the cheques given to submit for membership will not be processed by bank due to debit restrictions. I have made several calls to costumer care about all of above. Every time they told me that my application is in process. later on, I come to know that your office has submitted a cheque in bank for process.

On the second day of payment, I have made verymuch clear that i dont want to take the membership and not to submit the cheque for processing still the office has submitted the cheque.
After one month of processing still I dont know the status of complaint.
I request you again not to process my application for membership in Sterling Holidays and return the amount 43738/- as soon as possible. i hope you will cooperate in this matter.
thanking you.
Prashant Agarwal

My customer no is 57222 and i have a sterling timeshare since 1995 ie nearly 28 years under the 99years lease agreement. I have utilised the services of the company only twice or thrice. My observations areas under:
(A) aac started by company is a breach of trust with customers, specially customrs who are more than 20yrs old.
(B) aac being charges at exhorbitant rates.
(C) no efforts by the company to facilitate customers to go on holidays.
(D) hundreds of calls recd to pay outstanding aac. Each executive told to resolve issue of waiver of aac with top management of company or some decisonmaker to call back but no such call recd.
My requirement:waive off aac for more than 20 year old customers who have bought the older product ie 99years timeshare.
My mob no and email id are available with the company if they wish to respond.

I have taken membership 1 years back and from then till now my experience has been horrible.
Sterling Holidays WRONG COMMITMENT 2year international holidays and 10day of domestic holidays.

UNABLE TO BOOK HOLIDAYS IAM TRY TO BOOK THAT TOLL FREE NUMBER
2 MONTH PLS WAIT OUR CUSTOMER CARE EXECUTIVE BUSY AT THE MOMENT ..

WASTE OF MONEY AND TIME...
panneerselvam
[protected]
customer id : 1233938

My name is ashok kumar mewara. I was contacted by sterling holidays resort limited through sms that i have been nominated for 3 days complimentory voucher. Requested to collect voucher from pc jewellers, beawar where i met your sale representative named mr. Amit chaurasiya and few more people from our good organisation on 10th nov 2017.

The scheme explained to me by your representative is that original membership fees (Product cost - vo plan of 770 points) for 25 years is rs 632701. But as it is a discount offer, i can avail this 25 years of membership at rs 345129 only.

Enrolment benefits promised to me are:
A. 1 week free of cost international holiday through rci,
B. 2 complimentory holiday voucher, each of 2 night / 3 days booking at sterling resort.
C. Rs 5000 - resort cash voucher.
D. Free conveyance for sightseeing and shopping during all stays at sterling property.
E. Fooding:
1) if eating at restaurant 20-60 % discount.
2) if opted for self cooking - one attender for assistance.
3) if opted buffet giving breakfast, lunch and dinner - rs 800 including gst / buffet giving breakfast and dinner - rs 500 including gst.
F. Option to sale/rent your stay to sterling against payment.
G. I was not informed for any annual subscription fees (Asf) apart from product cost or any other taxes while stay at resorts.
H. Days not used / consumed during any year can be carried forward to next year.
I. If flight booking are done through sterling - discount 10-30%.

Also, mr amit in conference with miss dimple vyas (Chennai office) said that if we will not satisfy with the services, we could cancel the membership anytime we wanted even after we have used some of the services and our money will be refunded after deducting the requisite amount.

As the scheme seems to be very attractive, i applied for the same and i was given membership number 1236895. I paid rs.115795 (Rupees one lakh fifteen thousand seven

Hunderd ninty five only), for the said membership and balance amount are scheduled as follows : 10 % in april 2018, 27.5 % on 02 aug 2019 and 27.5 % on 02 sep 2020.

Recently, i have used your puri property as a part of 2 night / 3 days voucher and i was really disappointed as none of your promise made to me were fullfiled.

Issues faced as follows:
A. As a part of enrollment benefit, i was suppose to receive 2 voucher. But i have received only 1 voucher which i availed for puri trip.
B. I have received only rs. 1000 - resort cash voucher instead of rs. 5000.
C. No conveyance facility arranged. I have to book my own car.
D. When i asked for food at resort. I was told rs 735 for breakfast and dinner excluding gst. When i opted for only breakfast, i was charged rs 345 + gst.
E. I have to pay asf which was never disclosed to me.
F. Upon request for booking discounted flight ticket. I was told that we do not book any flight tickets. I had to arrange my own tickets.
G. Before commencement of puri trip, i contacted mr. Guru dutt rana, he also did not helped me to arrange anything. Even received no response from customer care and delhi office too.

Also, one of your sale representative at puri resort informed me that i have to pay asf every year to continue with service and original product cost is only rs 345000 which means mr amit wrongly told me that original product cost is rs. 632701.

Being such a big organisation, i never expected such frauds, i feel as i have been cheated.

I am not willing to continue with the above membership, so i requested to return my membership amount with applicable interest, at the earliest.

Thanks and brgrds
Ashok kumar mewara
[protected]

Dear sir/madame,

I am really tired to chase down you guys. Its just like i have no other work then chase you again and again.
What can i do that i had my 22000/- stuck with you and have to chase you guys.

Now i cancelled whole thing and again they told me that your cancellation in with western region gave me mumbai office no.,
Mumbai office gave me ahmedabad office no. And now after speaking with ahmedabad office to mr mustafa and mr vishal they told me to mail feedback @ sterling.

Its almost three months till now since i have asked for my cancellation of membership... They havenot sent me a cancellation mail and returned my money.. This is last try otherwise i will forwarding legally to defend... And should put about their attitudes in social media and make aware public not fall into such companies..

This is my last mail for sterling holidays.

You cant keep up with the promise do not make promises.

Your company reputation is on the stake.

Take this on emergency basis,

Name : hitendra rathod

Membership id : 1217718

Hiten rathod
4/30/15

To online. Care

Dear sir/madame,

I am really tired to chase down you guys. Its just like i have no other work then chase you again and again.
What can i do that i had my 22000/- stuck with you and have to chase you guys.

Now i cancelled whole thing and again they told me that your cancellation in with western region gave me mumbai office no.,
Mumbai office gave me ahmedabad office no. And now after speaking with ahmedabad office to mr mustafa and mr vishal they told me to mail feedback @ sterling.

Its almost three months till now since i have asked for my cancellation of membership... They havenot sent me a cancellation mail and returned my money.. This is last try otherwise i will forwarding legally to defend... And should put about their attitudes in social media and make aware public not fall into such companies..

This is my last mail for sterling holidays.

You cant keep up with the promise do not make promises.

Your company reputation is on the stake.

Take this on emergency basis,

Name : hitendra rathod

Membership id : 1217718

@hitendra rathod
[protected]@gmail.com
[protected]

Hi,

My membership no is 1229782.

I have taken membership 2 years back and from then till now my experience has been horrible.

My first visit was in daman where i was given guest room inspite of the fact that studio room was available. The reason stated by your team was that they were not aware it was booked for members even though mail was sent for a booking to sterling functional box and your system had not updated the name of co-owner rushit shah who was travelling.

My next visit was in goa. The hospitality was good but there is no infrastructure for amenities at resort and everything was under construction. I had clearly mentioned that kidney patient is travelling but still they gave rooms on 2nd floor and such a big resort had no lifts. So my dad had to climb 2 floors everytime.

And currently i have come across my 3rd awful experience. At the time of taking membership your esteemed sales person vishal salins who is so good in talking and lying to customers that now i have fallen in this pit.

I had taken this membership because i was offered 2 weeks international stay free in rci and i wanted to use it for my honeymoon purpose.

By international, any one would presume that there will be booking in most of the countries around the world.

But last weekend when i attended rci fair in mumbai i was shocked.
I was told i am part of complimentary group so i am not eligible for places where they have paid basis.

So this way 75% of resorts over the world are not available to me.
Then i asked mr kamil mohammad, rci sales person about your resorts in dubai, new zealand, australia, mauritius, maldives, singapore, bangkok, london, seychelles, hawaii, bora bora and many places you just name it.in all these places there are no rci resorts available

So after the exclusion from paid criteria and places where rci has no resorts, he has given me only one option in italy for a stay of a week in month of december.

So out of sterling proclaiming "international stay free" in the attached mail at time of taking membership, you are just giving me one stupid stay in italy and that too resort is having poor rating.

This is completely trying to fool customers with false promises at the time of membership.

I remember mr vishal had told me at time of taking membership that from rci i can make booking in dubai, umeid bhavan, orange county etc. But when i am asking for such availability in rci they are telling me it's not available for complimentary segment.

Why the hell then you tell in first place that you can go for stay there? Only to cheat clients and make them your members?

I want refund of my money back. I am no longer keen to be associated with sterling. This has been the nightmare for me.

A sales executive from sterling contacted me and told about the vacation ownership plan.. I was informed about the product cost amd about the emi options. I was also told about rci. He did not inform me about the annual subscription fee of 10500 rupees, which i have to pay apart from this product cost, every year. I came to know about the annual subscription fee later when another person contacted me after a month from sterling.
Secondly,...

I had purchased time share of sterling holiday resort, in1992, paying rs.13680/toward cost of time share in full. Rs16720/ towards advance subscription for customer facilities. Now since almost 8 years they deny utilising my right to enjoy the time share as promised at the time of taking money demanding huge amouint towards the subscription the second time. Because of this i had forgone the days which are lapsed putting me to loss

When they promoting their policy they tild us so many things which was fake, policy is nothing like that and they charge 7500 inr every year for maintqnance plus you have to pay taxes at hotel also. Goibibo amd makemytrip are better than this. Worst resort ever. No services. Please dont by this policy.
To, sterling holidays
Take my policy back at half price and i will sell it.
For resolve my problems call me @[protected]

I am sterling holiday member (Membership no. 1209339) since more than 4 years and every year they increase maintenance charges without any information to me. When we go for booking they ask for higher maintenance charges mentioning that this year maintenance charges has been increased. This year they have gone to next level and mentioned that your last year partial charges are also pending so you need to pay that including this year increase...

My name is Bhaskara Rao Tanda staying at vadodara Gujarat state. On 29/01/2018 Mr. Mohd Aqeel came to my place to enroll me as a member in sterling holidays. I paid the token amount of Rs 7789/- through SBI Debit card on the spot. Due to certain reasons as i cannot pay the rest instalments, i informed Mohd Aqeel the very next day that am not taking membership and asked for the refund of money which i paid. He said the money will be refunded as early as possible. But it is almost one month i did not get any thing from the company.
please do the needfull.
In this regard your action is highly appreciated

Set of shady folks at the bangalore center, they just want to onboard you. Week after week they have this membership drive. I was told that they will refund the booking amount if we don't wish to continue the membership, all the smooth talking turned unprofessional the moment i conveyed that i did not want to continue with the membership process. Going to be month now, it is just back and forth, dishing out naïve reasons.

Stay away from these suited crooks and secure your hardearned money.

My customer id is 87402. I have been trying to book sterling resorts and every time they say that only guest room is available even though i have the membership for 1bhk. Everytime they say that the 1bhk and studios are sold out even though i can see it as available for non-members in sterling sites and external sites.

Now that i tried to book for a holiday well in advance to make sure that i get 1bhk, i was told that i cannot book for a single day since i am booking so early and that i have to book atleast for 2 days (Call reference # br75122). I was looking for 2 rooms for a single day.

Sterling cannot decide when i should go for holiday and how many day i should stay. Its my prerogative.

It has now become a habit of sterling to squeeze their members even though enough facilities are available. The standard has drastically diminished in last 2-3 years after the resurrection a few years back.

Now i am fed up with sterling, i would like to close the membership sterling and i want sterling to pay my membership back based on the current market rates.

Thanks,
Arjun

I think if i could gv negative rating, i got a call from one of executive from sterling holidays, after speaking to him i had fix meeting at my office, but for any reason i could not able to reach.in sometime i got a call from one executive raj malhota - [protected], he has call me 10 times continuously and was speaking harshly and very rudely. Boss i[censored] don't know how to speak with customer plz close the company. As i am into similar industry, so i am going to post same things in different media too.

Hello,

I already pay 25000 rs for initial amount...

They says all things fake after i check all things on internet... They says me you can book also even hayat, ramada, radisson.. But i can't able to see that kind hotel in list..

They says me not possible refund amount... I purchase membership date on 23/1/2018...

Contact no : [protected]

I have enrolled for sterling membership in october 2017. The main reason for taking this membership was to have get trail experience of their property. I have informed them in advance (20 days) to book a resort. Still, i didn't get my booking. And now i don't want to continue this membership. But they are not ready to refund my amount.

When i attended their presentation. They did not inform me about any of their policies. Mrundang and pranay (Employee of sterling) were explaining about membership.

I need a solution for this.

The reason for not providing the booking to most of the members are that the resort sell almost 50% of the rooms over the counter. This give them instant cash. Because providing rooms to the members shall not earn anything to the company. Secondly you all have made 100 times members above the available rooms at all resorts. Hence all the time there are regrets from your side. If you all are unable to provide reservations then how come you are asking for amc. Matter shall revert to the court of law. Thanks

An executive of Sterling Holiday Resort Mr. Ankit (at Patna) called me for selling his product on 12th May 2017. After listening to him, I was impressed and wanted to take the product. The executive told me that the total amount to be paid for membership would be approx 2 lakhs but today we are offering it for around Rs42778/- and you can pay this amount in 3 equal instalments through credit card. Rest amount can be paid in installments. I felt it was a good deal and I accepted that offer. He took signatures on few papers and I paid Rs 42778/- through my credit card. After few days I had to spent some amount for family members, and was unable to continue with the membership, so I called Mr. Ankit and informed him that I would not be able to continue, so please get the membership cancelled and refund my money back. He said he will take that forward to the company and do the needful. Meanwhile, they also charged one installment of Rs9506/- through my credit card. Since that amount was charged, I had to pay and then I had to give instruction to my credit card for blocking the card. The card was blocked. so the total amount paid by me was Rs 52284/- After few days on 14th June’17, I received a mail from Sterling Holidays related to my membership. They sent me my documents with terms and condition. I saw in the terms and conditions it was mentioned that you cancel your membership within 10 days else your money would not be refunded. I was shocked to see that as the executive did not told me anything regarding the same.
I wrote a reply mail on the same giving all the reasons for cancellation and refund and also regarding blocking my credit card for further installments. They replied back according to the company policy now they cannot refund the money back as the due dates have been expired.
I also asked Mr. Ankit to please get the money refunded. He kept me giving assurance that he will get it done and took almost 5-6 months and then he said the company is not listening to him and now he won’t be able to help me in getting the refund. so you directly speak to them and take whatever action you want to do against them.
I again wrote to them and asked for the same and they replied that they will not refund the amount as per the policy and I have signed the documents also.
I have been cheated by their executive and now I don’t want to continue with them and want my money refunded back.
Requesting the forum to please get my hard earned money back. The amount paid by me is Rs52284/-

I have purchased sterling timeshare membership through their company representative in jabalpur ; although there were many false promises which later proved how poorly company handles the customers.
Then i requested for cancellation as i wanted to close this membership against which they replied that i will get zero amount as refund.

I wanted to stop there itself but they went ahead & deducted the emi also.
Now i feel cheated & dont find any way to get my amount back.

Please someone suggest a way out.

My name is dr. Mahendra kumar aseri and i'm 56 years old. I was contacted by mr. Ayush saxena from sterling holidays to subscribe to their membership on 16th july 2017. He made many false promises regarding the membership and the benefits that comes along with it. He also misrepresented himself as an alumni of iit delhi (Which we recently came to know that he is not by browsing his facebook profile) thereby gaining our trust and managed to convince us to make a payment of rs. 1, 07, 795/-. I was told that the package will include a free foreign trip of 7 days for 4 people within a year of taking the membership and that the company will arrange for everything and will also help us getting our passports made. Along with this, the package will include 3 complimentary holiday coupons of 2 days for 2 people each in india which can be availed as per our convenience within a year of taking the membership. Also, ayush said that if we were not satisfied with the services, we could cancel the membership anytime we wanted even after we have used some of the services and our money will be refunded after deducting the requisite amount. We were to receive a packet carrying the documents to avail the above mentioned offers.

As it turns out, the whole thing was a complete fraud. We have been deceived in making payment. We never received any sort of packet of documents from the company. When we tried to inquire, we were told that the packet has already been delivered but the company didn't cooperate at all. They neither disclosed the name of the courier agency nor the name/signature of the person who they claim have taken the delivery of the packet. We contacted ayush again for our problem, saying that we were not longer willing to continue this deal, to which he assured us that he will help us in getting our money refunded. After a while he stopped responding to our calls, mails or messages.

We then tried contacting the company through their customer care forum. They said that we cannot cancel our membership now and that our money will not be refunded. Having no options left, we asked the company to atleast provide us with the necessary documents so that we can use our offers to which they said that we will again have to raise a request for the same.

From the date of taking the membership till now, already 6 months have passed and we haven't got any benefit whatsoever of any kind. We are extremely disappointed with the kind of reciprocation received from such a big company. We have further noticed that people through internet have raised similar complaints regarding sterling holidays' membership and also regarding ayush saxena.

We are now not at all interested in continuing our membership and we want our money back as soon as possible. And since, these memberships are built on the trust represented by the company through their agents (Which has clearly been breached), we expect that mr. Ayush saxena should be punished strictly for firstly lying about himself and about the company's policies related to their membership and secondly for deceiving people out of their hard earned money.

Please find attached: photo of facebook profile of ayush saxena which shows that he isn't a graduate of iit delhi, receipts of payments made till now and other documents related to package.

Details of people involved:

Dr. Mahendra kumar aseri
Ph. No. : [protected], [protected]
Resident: jodhpur

Mr. Ayush saxena
Ph. No. : [protected] (Not responding)
Resident: lucknow