Dec 27, 2018
Updated by Pijush Kanti Karmakar [protected]continued from earlier page
Sorry, there is a small correction in the last sentence.
------ I told him that I want total money back and not only the bouncing charges as I do not want to continue my membership with Sterling as they have dealt with me very poorly, behaved indecently, because of their poor communication system I made to suffer.
7. But on 22.12.18 Ms. Supriya Holmukhe wrote an email repeating the same thing what Mr. Manavalan had written earlier on 14.12.18.
On this I responded the same day and giving my reasons in detail of cancelling the membership on the same day.
8.on this email there were 2 actions taken by your Company
i)On 24.12.18, M.Kalaivani( Team- Customer Engagement) wrote an email mentioning that the points I have raised are being looked into detail and wi;; revert on or before 2 to 3 days.
ii)On 26.12.18, Mr. Malavan wrote the same content( that there will be no refund if I cancel my membership) after having a elaborate concall for over 90 minutes with Jayesh Saxena, Supriya Holmukhe and me.
In the same Suprya tried to defend herself to justify her act in the beginning and ultimately apologised on her poor response after I put forward her actions and poor responses with me and act with me.Also Jayesh apologised on their office's behalf and and thus Manavlaan followed in same line
Then there was one to one talk with Manavalan and he insisted that there will be no refund if I cancel the membership membership. The talk went on for more than 45 minutes and I became emotional and I told him that you are threatening me on this and if that is the case I give the money to Sterling as a free gift and you may keep the same as a memento from my side.
I told him that the basic fact the you are talking to me wasting your time and energy( for which you are paid for) and you wasted my time, energy ( mind it I am a 64 year old person and had undergone 3 angioplasties and this time of tension and long unbearable talks should be avoided but still your people did harass me for the benefit of your Company and did not bother for my benefit at all thus it is an insult to my injury ) is that there are issues of your service, communication, system and improper behaviour of your team.
Then where is in the rule book written that your Company will behave with a member in such a way after he has paid. I told him please keep a hand in your heart and say whether you are doing a right thing to me and advised him to go to the temple after the office and confront God and ask whether you are doing a right thing.
I also told him that being an employee and in cancellation department you are only bothered to look after the benefit of your Company and not the customer and you are not the proper person to resolve my issue as you do not have any authority to look after the customer's satisfaction at all which he accepted.
I also told him that your purpose of concall was to correct your people and system so that such things does not happen in future which means you have taken my case to improve your internal things at the cost of my money, time and energy as you cannot be an well wisher to a customer.
Ultimately, he accepted and assured me that he will arran a call back from the customer support department.
9. I would like to repeat why he harassed me in such a way repeatedly if he does not have authority.
Why he does not know that Team - Customer Engagement has got in touch with me to resolve my case which shows again that you do not have proper communication system.
10. I had also suggested him that if a customer is telling that your sales person has promised certain thing at the time of making him member why you could not arrange a small gift to satisfy him and why proactively you have not bothered to refund his money to keep customer's goodwill after all you are working in a hospitality section and behaving most inhospitable manner and I strongly feel that the more such people are in your Company the more losses of business will be there instead of growth.
For person like me the money which I have paid does not matter but what matters is human relationship, decent behaviour and love from people but this is not the way what I have faced from various people and on the top of it from Mr. Manavalan and I feel he is nothing but a black sheep which I am forced to mention out o[censored]tter disgust as he has given enough trouble to me by wasting my time, energy and by threatening me of not refunding any money to me on which I was furious and I had treated violently.
I wish all the best to your Company and Wish a very very Happy New Year 2019 to all in the Sterling Group.
I apologise as I have talked rudely under pressure which I was forced to or coaxed by your people.
Thank you and your team
PIJUSH K KARMAKAR
MEMBERSHIP NUMBER; 1239488
CELL : [protected]
ADDRESS:-
301, MONARCH
PLOT NO.171
SECTOR-12
VASHI
Navi Mumbai
400703
