Sterling Holidays Resorts Complaints & Reviews

It has been 10 days that i have enrolled in sterling holiday membership and since then i have only realised that all the attractive benefits and facilities demonstrated at the initial moment were all fake assurance which were used to lure me into the trap. The start was through a phone call asserting me to provide free ‘2 nights stay’ in their resort, and an offer for sterling membership for which i had to meet sterling salesperson.
Then they explained about the sterling membership in a very lucrative way which is now emerging to me as just fake exhibition. The membership of rci was also offered along with it which was a primary reason of enrolling into the sterling membership as rci membership will allow me to avail foreign hotels too. The conditions of rci membership was also highlighted before me with extra features which are now actually missing in the final clauses. The differences in their representation and the actual conditions are far apart.
• first of all, after their full exhibition of terms and conditions, when they showed the subscription amount of each category, the lowest category (Blue) cost was mentioned as rs 3 lakh, and i was said that i will get a discount of 50000rs because of my money. Which is with them from before and i was made to believe that as i had received an offer from their side through phone call, i was eligible for a discount and the same category subscription cost for me would be just rs 1, 99, 000.00 (I. E. Rs 2 lakh), but for that i had to enrol into their policy that very day itself, as the offer would not be valid in any later day. Later on i discovered that the actual cost of blue category is rs 1, 99, 000.00 itself and there was no offer or discount availed by me. It was a trick played by them to force me to buy the scheme the same day itself as i would not get any time to search or enquire about them.
• as per policy, along with the onetime deposit of rs 1, 99, 000.00, an “annual subscription fee” also needs to be deposited on yearly basis.
• i was informed that along with the sterling membership for 25 years, i will also get rci membership. Which will start in 3 months now they are saying nothing i can get before six months. The rci membership came with the sterling membership so isn’t it sterling’s responsibility to abide by the terms which was promised to me.
• recently i wanted to avail a hotel facility on the free gift voucher they had given me which initially they said is a gift voucher and is unconditional but when i wanted to book they are not letting me redeem the voucher and making different different excuses. This was really depressing for me as all the facilities which i thought to be valid for me were emerging as imitation and false.
• i called up sterling customer care to complain about all the fake assurance and what i have been actually going through for last days but they just turn their deaf ear to my problems. I also called up the two representatives of sterling holidays who enrolled me into the membership, but they are not at all responding
• the most important point of all, when i signed up for the sterling membership, i was not provided the original forms to fill in certain portions. The terms and conditions were also illegible in few parts. The representatives assured that the terms and conditions written were the same which were explained to me. It is now coming up that all the proceedings that very day were all fraud promises and fake assurances.

I hereby demand sterling holidays authority to refund my money at the earliest.

As per my last availed booking at sterling holidays resort vide voucher no.[protected] dated 6/2/18 my remaining balance points were shown as 683 points. So relying on that balance points on on 3/8/18 i tried to book 2 rooms at sterling resort at goa-varca w. E. F.19/8/18 to 24/8/18 on "book 1 get 1 free" offer but was denied under pretext of me having no balance points. Later on under my protest another executive through phone no. [protected] informed me of 318 balance points which was later on again changed to 351.5 points by email dated 4th aug.'18 of feedbacksterling. Feedback sterling again revised the balance through email dated 11 aug.'18 and made it 419 (225+194) points.
As informed by sterling executives on phone the main point of controversy is my earlier booking of goa-varca resort w. E. F.9/12/17 to 14/12/17. On 1/12/17 i requested for that booking and at that time offer of one on for one was in effect but sterling executive booked it as a regular holiday & deducted my 1060 points for booking 2 guest rooms. As my that holiday was fully planned so i silently accepted it with a thought to get it corrected later on. On arrival at that resort suddenly a medical emergency occurred to my grandson. On my request on toll free no. Of sterling one executive of customer care after due verification from staff of the resort allowed me to vacate one room with a promise to cancel it. That vacated room was immediately booked & occupied by another guest. On 12/12/17 my earlier reservation order dated 1/12/17 was modified and another reservation order booking only one guest room vide voucher no.[protected]Copy annexed) was issued.in this order my holiday type was also changed to one on one offer. After that through my email dated 19/12/17 sent to feedback sterling i requested for rectification of my balance points which was accepted and sterling, s feedback team vide email dated 21/12/17 informed me of at that time balance of 318 points. Based on that balance points my earlier 2 bookings were done & balance points were informed accordingly through each reservation voucher.
Legally speaking feedback team/executive can not change my balance points on their own initiative which has become final as narrated above. But the persons responsible for giving me wrong information of my balance points arbitrarily & unauthorisedly re-visited my earlier reservations and prepared a wrong calculation sheet to justify their misdeed.
I therefore requested to customer care head of sterling vide my email dated 12 aug., 18 to examine my balance points on the basis of sterling, s email dated 21-12-17 & my earlier reservation voucher no.[protected] and v. No.[protected] issued by sterling and my all related emails sent to feedback sterling & others. I again requested to customer care head through email dated 26 aug, 18 & 28 aug, 18 to decide my representation dated 12 aug, 18 but till date he himself replied to none but on his behalf a few executives are regularly pressuring me to accept their arbitrary calculation of balance points.
After my retirement from govt. Job i took sterling membership to relax fully but in reality now i feel it has become a great cause of harrassment in my old age.
So i request you to get my grievance redressed from your level
Yours sincerely
Dr m b singh

I had made initial payment of rs22193 through my sbi debit card on[protected]. I had also given post dated cheque no :150886 for rs 4564 dated[protected] on[protected] itself at grand hotel, railwaystation road, bareilly-243001, where sterling holidays team was staying..

We had informed you on tel :[protected] to your employee ms rashmi and mr jagpreet singh kalra on mobile no; [protected] that i am not able to avail holiday package due to my health problem and the amount paid be refunded to me. Both informed me to make stop payment of post dated cheque no:150886. Accordingly i informed the bank to make stop payment of this cheque & the cheque was not encashed.

Today i updated my pnb sb a/c: [protected] passbook. I was shocked to know that amount of rs4564 is being deducted every month from my sb account from october 2014 to june 2015. Whereas we had requested you to refund my initial payment made on[protected] and on the contrary you had started withdrawal of emi from my above mentioned bank account through ecs.

Since i had informed you in time i. E before due date of first emi regarding my health problem due to which i am unable to avail holiday package offered by you. I would request you to refund my entire amount paid so far with interest as you are well aware that we have not availed any services till date.

Myself praveen kumar mundra and my id is 1239405 in company... I was paid down paymentnof rs.41738/- on 29/06/2018 and one installment of rs.17787/-emi also dedcuted by you from my bank account..

Due to some urgent personal and health issues i couldn't continue my membership on company and request to cancel my membership. I request for refund within 10 days from receipt of card to me by post.
But they deny me for refund, while i not take any services from company. They not understand me the full terms and conditions of the membership and refund.

I received a call from the agent of the company to collect the free gift vouchers for my family to enjoy holidays for 3 days and 2 nights at any resorts in India within 6 month on 31/03/2018. But when I contacted just three days before mail received from the company straight way denied to provide the gift. The company is befooling the consumers. Be aware.

Membership id - 147402

Hello,

Above membership no is of my dad who is around age of 60 and has been looted of a lot of money of his savings. He was promised a lot of things once he purchased the membership to which he was very with. The problem started he paid initial payment of 1 lakhs. Before paying the money my father had requested the sales person to send all the verbal offers promised in writing which could help in future correspondence. For this he had told that everything would be sent in writing once the initial payment is made to which my father readily agreed since all the fake offers made were tempting for any common man. That is the day to which the sales person responded properly. Now he has stopped receiving our calls. When we got a call from customer care for paying the remainder payment of the membership, my dad denied paying single penny before we get anything in writing for the offers promised. Nothing has been reverted since then.

I came to know about this loot from a senior citizen just before a few days. I would want to talk to someone who could help me getting my father's money refunded on an immediate basis.

I purchased sterling blue studio membership in July-2018. My Membership ID is 1239390 (Neha Mantri).

Here begins my story:

We (I and my husband) were constantly getting a call from Sterling Holidays about the exhibition held at Sayaji hotel Indore. They were calling and telling that you had received a 2N/3D holiday voucher free of cost and to collect the same you have to come to Sayaji hotel. We said we do not want it and we are not going to pay a single amount for anything. Then they told us that you do not have to pay anything, you can just come and collect the voucher. We thought of going there and when we reached the place, their representative (Mr Ved from Indore office) explained all the details of the membership.
We were bit impressed and told them (Ved and Shashank Srivastava) that we will decide on whether we want to buy or not, give us some time. He told us that this offer is only for today and you will have to pay a higher price if you do not en roll. We had no option but to enroll the same day.
We were charged an amount of 29638 Rs/- as down payment and we just paid 15000 at first and rest of the amount is supposed to be collected from our home same day, unfortunately we came home and found that because of some financial crunch(personal issues) we would not be able to continue this membership and we had conveyed the same to representative but he promised that he will get our refund back to us once we complete all login formalities and pay rest of the amount required for login. We queried many a times that we would be ok loosing 15000 rather than giving another 15000 and loosing double amount. But Ved made commitment to give us back the complete amount of 29638Rs once we finish all login formalities and once our ID is active. As per his instructions we proceeded further with login formalities and also paid rest amount on same day.
He asked us to verify OK when confirmation call comes for login. We did same, On receiving verification call from Chennai office we verified everything ok and in few days we received an email about membership activation.
I was continuously chasing Ved everyday to get membership cancelled and initiate refund process from day 1 of taking membership. He took few days to reply back to me regarding process for refund. Then after few days he asked me to drop a mail to Feedback Sterling and I drafted the mail asking for cancellation and initiating refund, for which I received a call and they said refund will not be possible as it exceeds 10 days time limit from date of purchase. But to us, no where it was mentioned prior by anyone in verbal or written communication that we need to cancel it in 10 days to get the refund. We were not aware of any such things and we were just following what has been told to us by Ved and we mentioned him at day 1 itself that we would not be able to continue and want our refund back. I mentioned everything on call to cancellation manager that I was not aware of 10 days policy and I was asked to complete all login formalities and verification OK in order to be eligible for refund which I did same. But they said you are not eligible for refund and it is not possible in any case.
I then discussed regarding email and call with Ved but then also he committed me that he is processing my refund process and asked me to wait for few days.
He gave us all false information, promises and took money from us on assurity that it will be refunded back in 45 days and the process is in progress, have some patience and dont call him again and again asking status as he will then cancel refund request in case we bother him much about it. So we were just waiting for a response from him and suddenly we got to know that Ved has left the organisation few days back. It was altogether a shock for us as we were blindly believing on what he was committing to us.
Now on talking to other members at Indore office (Anugrah Mandloi and Shashank Srivastava), we are just getting one thing that we would not be able to get the refund back in any case.
But we were never at fault and we had asked for refund on day 1 itself which was not even taken care of by representative and because of all his faults, we are suffering.
This might look like a long story to you, but this is what helpless people like us feel after spending the hard earned money on things like sterling holidays-who does not care and value their customers.
I would request you to please take all these things in consideration and process my refund immediately as I had already informed for same at first day to representative and just because of our innocence and blind trust we got fooled by such persons in your organisation.
If not then I will have to go to consumer court for all the false promises made by your organisation representative, which I do not really want to.

Hello

Membership number-1238412

Firstly it does not seems good to raise complaint every now then.

Issue-
1. I have not received the agreement copy.
2. The relationship manager (Mr. Pratik) does not respond to queries raised. Have asked him few queries but there is no response from his end. Its been now more than 12days.
3. I want to change my plan of payment but i don’t know whom to talk and get this done as the rm either does not knows anything or else he does not want to serve the customer.

I feel that if i am paying you in return it is your responsibility to stick to your commitments and respond and not just ignore. Revert.

My name is grinal patel. My sterling membership id is 1230016. I puchased it in july 2016. I had paid nearly 80000 down payment and another amount on installment. My installment is 5759 and also deducted 3 installments, 1 instllment in sep 2017, 2 installment in nov 2017 so i nearly spent 100000/- rupees. Now i explain you my complaint in details.
I visited website of sterling and sterling executive called me and appointment has been...

Dear, my name is manish singh, contact number -[protected], [protected] and membership id is 1235284, sales team of sterling gave several fake promises like ₹42000 cash card of hdfc, no problems even in part payments etc.. I paid more then ₹80000 till now to them and still now i am not allowed to access 1 day free trip to any of their resort, they delay it due to any reasons and ask me to continue to pay balance and even not waiving off that ₹42000 rs.
Dissatisfied with sterling sales and services, ₹80000 is my hard earned money and i want it back can any guide me how it can be done.

There was this guy named Jeeshan has come to me for this sterling holidays, he provided half information regarding the membership and sold us the membership, when the the representative of sterling holidays called us to confirm and explain the terms and condition that time there was other information given, because of this differences in terms and condition, so i requested them to return the membership fees.
After that Jeeshan had called me and spoke to me very rudely, which made my mind confirm to withdraw the membership, (i have the recording of the conversation with Jeeshan with me, if require let me know).

But till now no one is responded to me.

I had a word with Mrs Dimple([protected]@sterlingholidays.com) who had called from Chennai office, and i have mailed her also, she said that your refund is under process and they will be getting in touch with me, but no one has respond.

I tried calling the mumbai office also, who had send Mr Jeeshan to me, (Mumbai Number: [protected]), but they also put my call on hold.

Hi, this is with reference to my booking for manali holidays @treebo celebrity hotel resort di89, behind club house, vpo old manali. We had subscribed for
Two rooms 1) 8/6/2018 - 11/6/2018 & 2) 8/6/2018 to 15/06/2018.
This is with reference to mandatory meal charges of rs2500/- per room per day. According to mamta madam we were upgraded& sent to vijan hospitality hotel (Celebrity hotel)@ manali, which is quite far & interiror to treebo celebrity. All four o[censored]s used to have breakfast together. Either it would be an omlette or fried eggs or parathas, just one each. Dinner for all four o[censored]s was 1 dish of rice /dal & 1 veg or chichekn. Total cost of entire breakfast and dinner per day for all four o[censored]s would cost rs1000/- (On the higher side) as per vijan hospitality menu plan, for which we paid five thousand rupees per day for three days and two thousand five hundred for the next 4 days.in total we paid rs22500/- for food which was exorbitantly
Overcharged and cheated. There was no buffet laid down for breakfast or dinner. I personally feel that this pricing is very unfair and you should take up
The matter with the hotel. We were totally disappointed and felt cheated. Where the costing of food pricing is done. Since we paid rs22500/- for food we have not consumed food of rs.10000/- (Which i am calculating at a higher side. I request you and urge you once gain to look into this matter and refund the balance amount of rs.15000/-. Awaiting for your positive revert.

Dear sir/madam,
I have subscribed to your holiday package on 16/08/2017 in nagpur. That time the manager promised me to send me a cash back of rs. 28000/- on subscription within 6 months of time. Now since more than 11 months have passed, and i am still to get the cash back, i would like to cancel my membership. I have already paid rs, 1, 17000/- to you without availing a single holiday.
Please refund me my amount asap. I have not availed any of your services during this year.
Customer number : 1235585
Contact number [protected]/[protected]

I got a call from sterling on 25th may and they also contacted my friend and asked us to come with our wife for 45 mins on 26th may 2018. I went to hotel mansarover paradise along with my wife and my friend and his wife. They had a long conversation with us to take their 25 years membership and i told them that will confirm about the membership whether we want to take it or not in few days. They gave us the voucher for 2 nights and 3 days and told us that we will get the details with in 24 hours on email but its been more then 20 days i havnt got any email from them. Moat of the number i got a call from are switch off or not recieving the call. Some how my call got pick thrice and every time they took the email id of my friend and mine also and told me that i get the email with in 48 hours but till today i havnt got any email nor my friend.

Why y u wanna cheat with people and waste their time if you can fullfill your commitment.

Do you think with this behaviour a person will ever think about taking your 25 year membership.

Mohammad hassan
[protected]

Salman faisal
[protected]

My membership id is 1234781.
Sterling holidays debited my husband's icici credit card on 07.06.2018 for an amount of rs. 10498.00 without any authorization. We have not authorized sterling for any kind of deduction from the credit card without proper authorization, by doing so they have violated the rbi guidelines for two factor authentication. Matter was reported to customer care of sterling and to their customer relationship manager at kolkata office mr niladri dutta.
Now, sterling has reverted that they will keep the amount as cancellation fee although there is no mention of cancellation fee in their document. Only because we paid the first installment through credit card they had our credit card no and deducted the amount rs.10498 without authentication from our end. This is unethical. Also, earlier their sales executive md. Imran informed that after 1year, emi payment is upto us, that we pay in cheque or net banking. They did not inform that it will be autodebited. Declaration form may have been forged.
Their kolkata office is still saying that they are looking into the matter and we can expect refund or adjustment. Their head office and kolkata office have different stories to tell.
In the end, please note that i have documentary evidence how the sales executive named md. Imran has made many false promises, so forging a declaration form is a nothing for him.
Please refund the amount as sterling holidays cannot declare at the time of dispute that the emi deducted is now converted to cancellation fee. Their after sales team should have contacted us for emi regarding payment. If we do not pay, simply cancel the membership. We want a full refund at the earliest so that further escalation can be averted.
Regards
Ronkita baruah

[protected] / today morning got a debit message in my cell for rs.14, 015/- this was swiped by sterling resorts company from my credit card account. I have not authorised any debits to my credit card account.
Customer id: 1234523. This is unfair and not expected from a company like sterling resorts... Expect a response from the compnay now.
Called their corporate office, but they were unable to help. The customer care id call number is not responding.

Hi we just finished the worst holidays from kodai by the valley we were a family of 6 adults and a kid. We had a pathetic experience as your staff s are so dam careful and not bothered for anything. We did not have proper room facilities not even soaps and towel had kept we had to follow up with them for everything. We had dinner alacate which was horrible and when we complained they said you should have informed earlier and we let it go. The restaurant manager mr. Joseph had a careless attitude and dint even bother and they told us to take a buffet next time. And the next day night we took a buffet which even worst and when we complained again they dint even bother and we had to shout there and they took us to some manager who was even worst he slowly escaped from the situation. We asked for a glass of milk to the kid and they served it after 45 min later in the evening joseph and nagarajan came to our room and tried convincing us but we dint and they agreed that they will not charge for that dinner buffet but when the third day when we check out the bill did not have any deductions we then had to literally shout as we were sitting idle for 45 min for someone to address this issue and everyone started escaping saying they are not responsible and when we asked them to call joseph they said he was busy he never turned up. Finally mr jiju haridas came and at least made an effort to understand our issue and deducted the money, it was such a embarrassing experience for us. I hope someone responds to this at least. Regards ramnath times of india

Dear sir/madam

Membership number-1238412
I have not yet received the physical kit and as per the status from your end and dtdc end it’s showing delivered. Inspite of doing follow up there is no response from 07th may 2018 and it going to be a month. If the start is so bad then kindly let me know about further else i request you to kindly refund the amount paid and cancel membership as your customer support and r. M. Are not supportive as much they must be, i have to call them they have no courtesy to update client.

Kindly update asap.

Dear sir /madam
1 i am a member of sterling holiday resort. Id 1219820
2 i paid 5 lac plus amount for membership
3 whenever i apply for rooms, non availability is a routine.
4 e. G now i applied for 17, 18, 19 june 2018 at mussorie daancing leaves. First they asked for rs 18880 as annual maintenace. I paid on same day. After i paid they said rooms not available on given dates.
5 at ooty in dec 2017, i was confirmed two big rooms but later offered small rooms, reason non availabilty.
6 at goa, dec 2017, i stayed at my own in different property. Reason non availabilty at sterling.
7 they have total rooms in all resorts 1000 only. Total members 50000. They are still making more.
8 selling one property to more than 50 persons simultaneously is termed as cheating.
Totally dissatisfied. Requesting them to refund my money proportional to remaining period of membership.
Will move for civil action under consumer court and criminal action for cheating in criminal court

I got a call from a person named rahul from sterling holidays and told me that i have won 2n/3days holiday voucher just i have to attend the 45 minutes session and the person told its your wish whether you take membership or not you will be given your voucher but i have not yet recieved any i am trying to call that guy but he is not picking my call. I just want my voucher to be given. His name is rahul and his contact no-[protected]