Street Style Store Complaints & Reviews

The products that are being delivered by SSS do not match the once that they display on their website. They have delivered a bag which does not minutely resemble the one that is there on their website. The quality is very poor and it was covered with alot of dust. Moreover there were stain marks and few scratches on the bag. The product quality is extremely is low and this website is simply deceiving people. Also, they have given a no return policy on this product and took advantage of this fact to deliver a product which is so unsatisfactory.

Order no. :#758275
Date: 06/21/2016

Myself ketaki shintre. I have ordred blue-off white skirt lahenga -
Order number: 726274 order date:[protected]:17 payment method: ccavenue rs 1, 099 paid
My order is not showing it's tracking details and no. And it's been more than 21 days now product is not even shipped. (No mail regarding shipping by your side) what's wrong with the service? When i am going to receive my product? It's urgent now - i need my product within 4 days or else return the payment.

Hi, i have ordered 3 pair of shoes on the offer of 999/-. On 8 may'16. The footwears which i received were too small in size as per the description. So i placed a exchange request on 11 may'16 for the same, it has been processed after one week (20 may'16) that also after a reminder. It is over one month now, i am not able get any response after various reminders.

Kindly credit my amount back in my account, i don't need any exchange as of now.

Regards,
Akansha

Order no 708035
Name Bhavana Garga
Ordered on 25th May 2016
Total amount: Rs 2198.

No status on delivery. No reply on mail.
Cheating people.
Please refund my amount or deliver products.
There website has no contact number where you can call. Have sent them so many mails and registering my complaints, but they don't seem to respond.

Had gone to there registered office in Shalimar bagh but fake address, could not find the office there.

I had palce the order on 5th june 2016 with order no 717271 for rs 499/-, payment done by credit card, but now till date i have not received any updation from the seller for the same order.
They commit to delivery the produr 3 to 21 days.
Even after palced the after i have not received ant updation throght sms as well as e-mail.

I have approched so many time by mail to customer care deptt but did not get amny response.
Please look into this matter.
Kindly arrange my order asap or refund my money at the ealiest.

Regards,
Mamta bhoi

I had placed an order on 5/6/16 for 3 shoes on 999/- and received an email confirming my purchase. I had ordered using a debit card and was informed that my order would be dispatched within a week. I still haven't received my purchase and am not able to track it. How should I follow up on my purchase and track it and when will I be receiving it? I require the order urgently and I request you to kindly let me know the status of my order. I would be thankful if you provide a tracking address. When should I expect my order ?

This is in reference to my order no 751356 placed on 17th june, however the size was npt proper so i made exchange of it. After so many mails and phone calls they arranged for pick up. But till date no exchange of the footwear have been provided, they dont respond your phone calls and e mail.

Poor service. Complaint has to be filed in consumer court. Strict action on fudging the customers.

Hi,

I have bought 2 dresses from SSS and and am trying to exchange them back for my money since the past 6 months.
The dress first of all took more than a month to come and when it did, failed to deliver the look as promised on the website.
I have been trying to exchange it ever since then.
I have tried every possible communication means with SSS - numerous calls to customer care, numerous emails, even posted on their Facebook page.
But nothing seems to fall on their deaf ears.
Now they have my 2000 rs with them since months and are not showing any interest in rightfully giving it back.

I am writing this very very hopefully that you would help me with this issue.
There are many other victims to such behaviour of SSS who have openly complained on their Facebook wall.

Please please help!


Order No's: #419667, #675245

Thanks,
Devika Sanil
( On behalf of Sneha Mohan)

Placed order on 27 may 2016..nd confirmed at the same point of time but till 20 june it was showing confirmation pending...when I contacted on your helpdesk..the status changed to priority dispatch...now I want some info and need to discuss something but no one from your end called me...I know a new company but guys at least respond to buyer's queries on time.
Do contact me on [protected] at the earliest.

I have ordered footwear of 3 for 999 and due because of size problem i want to replace it, but in my account my last ordered is not showing. now how to exchange the product ?

order date :[protected]
order no. : 745586
order type : COD
amount :1048

aakansha gupta
74/101 shipra path mansarover 302020 rajasthan
[protected]
[protected]@yahoo.com

Your site says it offers great shoes but might take time to deliver, I can understand that. But when the shoes you send don't fit me and the other one hardly even resembles the picture shown on the website I must say your service is beyond pathetic and that your website should be reported for promoting fraudulent service.

I have placed an order twice with you guys,
Order number: 713558,
Order number: 753559
which in total consist of 6 shoes and I could only find 3 of them wearable. The rest I have decided to return to you guys.
I would like to understand your refund procedure because I do not want any credits or coupons to buy any more products from your website. I expect a cash of bank transfer refund at the earliest.

Dear All,

I have placed an order worth Rs.1000 with street-style-store in the month of May but have not received any update till date. There is not contact details too of the company neither is anyone responding to my mails.
I am extremely worried and waiting in anticipation for the same.
Please help!!!
I am appending the mails sent to the store below as referece:

From: Kamakshini Parsekar (Consumer Bank, KMBL)
Sent: 21 June 2016 11:54
To: '[protected]@streetstylestore.com'
Cc: '[protected]@icloud.com'
Subject: RE: [#282402] RE: #626831

Please reply ? ??????????

From: Kamakshini Parsekar (Consumer Bank, KMBL)
Sent: 20 June 2016 13:47
To: '[protected]@streetstylestore.com'
Cc: '[protected]@icloud.com'
Subject: RE: [#282402] RE: #626831

Its April, May and June – Still no confirmation on the delivery
I need my money back with an appropriate explanation or the goods have to be delivered


Kamakshini Parsekar - Service Quality - Kotak Mahindra Bank Limited
Kotak Infiniti, 6th Floor, Zone 2, Bldg No.21, Infinity Park, General AK Vaidya Marg, Malad (E), Mumbai – 400 097 | ( +[protected]D) |


From: Kamakshini Parsekar (Consumer Bank, KMBL)
Sent: 27 May 2016 17:25
To: [protected]@streetstylestore.com
Cc: [protected]@icloud.com
Subject: RE: [#282402] RE: #626831

Again incomplete response indeed !!!
I have told you something about my address
What’s the status on that?
You have sent me same replies without any productive reverts regarding the deliverables
You need to confirm on the status, I don’t understand whats the problem that you cannot deliver or provide the details
It’s too frustrating and more off getting such responses from you


Kamakshini Parsekar - Service Quality - Kotak Mahindra Bank Limited
Kotak Infiniti, 6th Floor, Zone 2, Bldg No.21, Infinity Park, General AK Vaidya Marg, Malad (E), Mumbai – 400 097 | ( +[protected]D) |


From: Abhishek Nayyar [mailto:[protected]@streetstylestore.freshdesk.com]
Sent: 27 May 2016 17:21
To: Kamakshini Parsekar (Consumer Bank, KMBL)
Cc: [protected]@streetstylestore.com; [protected]@icloud.com
Subject: Re: [#282402] RE: #626831

Hi Kamakshini.parsekar,
Thank you for shopping with streetstylestore.com. We are glad and we hope you will be happy too once you receive our products.

As per your query regarding your order

To be honest, we also don't like our customers to be waiting for the orders. However, we are a start up and have got our own manufacturing so, we are struggling in terms of production and delivery. We are working on this feedback already and hopefully, it will be sorted out soon.

Your details have already been forwarded to the concerned department. on a priority basis and will be dispatched very soon. We assure you that our products are worthy to wait and your cooperation and patience will be appreciated.

Helpdesk
Streetstylestore.com


On Fri, 27 May at 2:46 PM, Kamakshini.parsekar wrote:
I need to know the courier details on Urgent basis, if you understand the meaning o[censored]RGENT
I am travelling from 1st June till 15th June
It’s a miserable experience that I haven’t got any call from you in spite of raising so many mails
I want the courier details or send me the deliverables on my alternate address if the courier is out for delivery between (1st June till 15th June) Alternate address is mentioned in my signature
I hope you understand what I mean
I need an explanation for the delay, taken in account you have a shortage of stock, assuming you don’t have manpower however you need to update the customer whats the problem rather the customer asking you for an explanation
Just Pathetic Customer service and am sure you going to close down soon due to such lethargic attitude and behaviour towards customer


Kamakshini Parsekar - Service Quality - Kotak Mahindra Bank Limited
Kotak Infiniti, 6th Floor, Zone 2, Bldg No.21, Infinity Park, General AK Vaidya Marg, Malad (E), Mumbai – 400 097 | ( +[protected]D) |


From: Kamakshini Parsekar (Consumer Bank, KMBL)
Sent: 26 May 2016 14:13
To: '[protected]@streetstylestore.com'
Cc: [protected]@icloud.com
Subject: RE: #626831

Hi,

What’s the status?
Its just wait n wait and wait
How long do you want me to wait, no response with the dispatch details inspite of escalating the issue
I need someone to call me on this
I need to know the status, are my goods even delivered?


Kamakshini Parsekar - Service Quality - Kotak Mahindra Bank Limited
Kotak Infiniti, 6th Floor, Zone 2, Bldg No.21, Infinity Park, General AK Vaidya Marg, Malad (E), Mumbai – 400 097 | ( +[protected]D) |


From: Kamakshini Parsekar (Consumer Bank, KMBL)
Sent: 23 May 2016 13:39
To: '[protected]@streetstylestore.com'
Cc: [protected]@icloud.com
Subject: RE: #626831

This is just too much delay and no response
I need to get the deliverables or return my money
This is just not expected !!!
Pathetic customer service team
I person has to follow up from day 1 and no revert on the feedback shared


Kamakshini Parsekar - Service Quality - Kotak Mahindra Bank Limited
Kotak Infiniti, 6th Floor, Zone 2, Bldg No.21, Infinity Park, General AK Vaidya Marg, Malad (E), Mumbai – 400 097 | ( +[protected]D) |


From: Kamakshini Parsekar (Consumer Bank, KMBL)
Sent: 03 May 2016 14:51
To: '[protected]@streetstylestore.com'
Subject: #626831

Hi,

My order was placed on 10th April, please update me with the dispatch details, your products are good however poor dispatch quality
I suggest you let us pay for delivery so we can get the goods in 2-3 days
There is no point having a good product is we get the product really late
Its approx. more than 20 days am waiting
Your no is not contactable as well, very poor delivery and customer care service 


Kamakshini Parsekar - Service Quality - Kotak Mahindra Bank Limited
Kotak Infiniti, 6th Floor, Zone 2, Bldg No.21, Infinity Park, General AK Vaidya Marg, Malad (E), Mumbai – 400 097 | ( +[protected]D) |

Hi, i tried to all so many times in this contact no.'[protected] A.M to 6 PM),
but its getting buys alll the time ...you have sent my shipment by online express courier- can u tell me exactly dis Is the actualy courier site coz nthng is on google ..they mentioned wrong comments there ..that they called me but they did'nt and still have not recvd any call or msg against delivery ...i already did the payment ...deliver my ordrer ..
why u guys r very slow ?
why u guys dont have correct contact no.?
why ur SEO so much down ?
see i m also wrkng in ecommerce ...last 4 yrs ..but the service u r doing i have never seen like this ..atleast speak with ur customer...

#756577 06/20/2016 Rs 699 ccavenue Shipped

This is to inform you about the courier person who delivered the product.
i got a call on 16/06/2016 to deliver the product. unfortunately as i was not available that i requested him to come on 17/06/2016. later i did not get any call for 3 days. i called the same person and he said your product is already delivered. i requested him to recheck as i did not receive the product.
he said he will check, nobody called back. i called them again and they said it will be delivered on 22/06/2016. nobody came. i called them today and the person who delivered the product started screaming at me. It is totally disgusting!! can you please have a check on this and request the courier people to mind their language and behave accordingly.

I have purchased 1 shoe 1 dress from street style store but then size of that shoe was not correct and i returned the product to street style store. They provided me credit slip but i dont want to buy anything from sss. So i asked them to return my money but they are not ready to refund. I wrote the mails to them so many times but didnt getting any response. My total amount is rs 1079 which they are not ready to refund.

Please take this complain and solve asap.

Company link : http://streetstylestore.com/

Below was the mail sent to customer service on 6th of june, hoping that they would deliver the product soon. But alas i havn't recived any:

"hello,

This is regarding my order number #658808.

This order was placed on 26th of april 2016.
It has been more than a month now and i have not received the order yet. My payment mode was online payment and still i have not received the order. No communication has been done from your team that when i'll receive the order, experienced a very poor service from your team.

Requesting you to deliver the order asap, if not kindly refund my money back.

Thanks,
Pritika chhabra"


I have mailed couple of times but have not recived my product yet. Kindly revert asap or i'll approch customer court and would file a case aginst this pathetic company.

Ye company freak hai choor hai peise kha gyi and shoes bhi 2 months ho gye na peise diye na shoe har baar mail kro pr koi rply nh
jb shoe chhote aa gye the tb to silky ka rply aya and shoe wapis mangwa liye pr ab 28/5/2016 ko shoe return ho gy the pr abhi tak waha se na koi rply aya na shoe jo phone no diya hai usse koi pick nh krte

itne mail kr diye kisi ka bhi rply nh
phone pick krte nh hai
address bhi nakli hai

please yaha se koi shopping na krre

Hello SSS Team,

I have orders 2 pairs of shoes from your site on the 8th of April 2016, today is 22nd of June 2016, and I have no information from you. Do you intend to deliver on the order taken or not.

Either way as consumers who have suggested your website to others I feel really let down in the way you have handled this. I have sent the 4th email today requesting a revert.

Hi Team,


This is the third time I am trying to reach out to you.

Its been 22 days. I haven't received my product. You said it will reach to me after 21 days but its more than 21 days now.

Please delivery my product ASAP or I will go to Consumer Court for your complain.

I was sending you mail from singh.c.[protected]@gamil.com.

05/31/2016
Invoice #IN708652

I had ordered for a pair of sneakers from this website. It's been 33 days since the order was placed but there hasn't been any attempt to dispatch my order yet. There is not tracking address available in the website. On consultation through email, I got a reply stating that the order has been cancelled. Yet, the refund wasn't made into my account. What makes it more confusing is yet another mail I receive following the earlier mail stating that the order hasn't been dispatched yet and that there will be further delay before the package is delivered. The actions of the company has been really irresponsible and provokes a lot of anger. This kind of an act is no less than cheating consumers and stands worthy of being filed a case against the company. Kindly do the needful to see that the amount paid is successfully refunded. Duly attached are the screenshots of the invoice, order number and the emails received from the company. Kindly do the needful immediately.