Sun Direct Complaints & Reviews

With each passing day a new channel shows no signal... Called customer care and they are asking me to buy a new set top box...

Why should i be paying for a technical issue from their side?

Worst connection i have ever had with a customer care service that responds like robots with predefined answers.

Requesting the sun direct management to look into the issue.

Nov 21, 2019

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Oct 21, 2019

Sun Direct Customer Care's response "Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,
Sun Direct Team."

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A

akphilip1

from Mumbai, Maharashtra

Oct 23, 2019

These are essentially Tamil pakcage we impose.we can not change tamil pakcage we are malayali we forused to watch tamil plan. we need malayalam basic plan but we pay additinal payment for malayalam channels.Complant coustmer care there is no reply.We need malayalam package.
card number [protected]
mobil number[protected]

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Address: 560077

No Reply from Sun direct regarding Refund / recharge.
Actually, two times Made recharge on 7/9/19 at 12:43 Hrs & 1:02 Hrs (Rs 2399 & Rs 2399.Due to Technical problem). Both transactions were successfully completed.
7/9/19 at 1:02 Hrs Recharge is done in my account.
But 7/9/19 at 12:43 Hrs not done recharged / not Refunded till today.

Given so many complaints. Problem not solved till day.

1. SR[protected] dated 17/9/19
2. CW[protected] dated 18/9/19
3. CW[protected] dated 24/9/19
4. CW[protected] dated 2/10/19.
5. CW[protected] Dated 08/10/19

Attached Photo Copy of the Transactions

S V VEERARAJAN
Phone: [protected]
SMC No. [protected]

Oct 21, 2019

Complaint marked as Resolved

Today I received the Refund of Rs 2399/- in my account

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Oct 23, 2019

Sun Direct Customer Care's response Dear sir,

As per conversation, we inform customer that recharged amount of Rs.2399 is received by Sun direct as the transactions was successful. As per his request the corresponding amount had been reversed to his bank and same has been resolved and clarified from the customer.

Regards,
Sun Direct Team.

Oct 24, 2019

Updated by Veerarajan S.V Received Rs 2399/- on 21/10/19 in my account.
Thanks
S V VEERARAJAN

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P

Parthi 111

from Vellore, Tamil Nadu

Oct 23, 2019

Recharge my dish but not working payment update in your company

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Address: 636003

I have recently changed to sun direct as they advertised about low pricing, but i was fooled the price was equal to other dish operators.in sun direct if i select a channel i need to watch for 1 month even i selected wrongly. The will charge money for selecting channel and they wont refund if we cancel in-between in a month. Trai has the rule that customers can select channels n number of times, in m personal experience tata sky has following this if we select a channel and cancel it after two days the will charge only for two days. But in sun direct not following those rules and they are charging the whole amount once we select the channel and the don't refund if we cancel. Trai needs to look into this issue and do the needful for users. This needs to be sorted out asap because sun direct is charging consumers without following the rules.

Nov 14, 2019

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Oct 13, 2019

Sun Direct Customer Care's response Dear sir

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards Sun direct
Customer care

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L

Likith gowda

from Delhi, Delhi

Oct 14, 2019

My sun direct subscription has been blocked temporarily.
Viewing is temporarily blocked
Plzz solve the issue

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K

krishenkeyem

from Pathankot, Punjab

Oct 14, 2019

Sai TV Channel No. 615 shows No signal error for the past 10 days

Krishnamoorthi

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S

Sathya Krishnaveni

from Coimbatore, Tamil Nadu

Oct 24, 2019

I missed my registered mobile number. Wants to know smart card number to recharge. Kindly do the needful to resolve this

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All channels are not coming. It's showing an error "viewing is temporarily blocked". My smart card no. Is [[protected]]r. The issue is continuing for a day. I called customer care many times. They are saying that it will be resolved in 2 hours. But didn't resolved. Then what is the use of my recharge? How long i have to wait for this? Don't get a name that's sun direct is a worst..

Nov 16, 2019

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Oct 16, 2019

Sun Direct Customer Care's response Dear sir,

We tried contacting you in the number mentioned in your account but we could not reach you.
Please mention your alternate contact number in which we can reach you and serve you better.

Regards Sun direct
Customer care

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A

Aravindak

from Thiruvananthapuram, Kerala

Oct 14, 2019

The Name and Address of my Sun Direct Smart Card is wrong (SADANANDAN NAIR, SALINI NIVAS, OORUTTUVILA, PULIVILA, KOTTUKAL, SCHOOL PIN 695501) which needs to be corrected as (Appukuttan Nair, Krishna Bhavan, Kochottukonam, Mariyapuram P.O. 695122).

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J

Jagannathan A T

from Erode, Tamil Nadu

Oct 22, 2019

Sun tv, k tv, vijay tv, zee tv and sports channels are not available past one week

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Jagannathan A T's reply, Oct 20, 2019

The most of channels like SUN TV, K TV, VIJAY TV, ZEE TV and SPORTS CHANNELS are not available in SUN DTH

U

Uddandam Sathibabu

from Mumbai, Maharashtra

Oct 23, 2019

Mobile number [protected] debitecard number is[protected]

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Uddandam Sathibabu's reply, Oct 18, 2019

My name u.sathibabu jam recharge sun direct plan 196 rupees but not recgay amount is debited in my account please refund my amount my mobile number is 9490231492 debitecard number is 5346800021433490

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My brother had mistakenly recharged to old cdsn no. which was changed a month before. We got to know about this after 2 days when they had cut our channel connection. So I called sun direct customer care and got very bad response. I asked them to transfer that money to my new cdsn no. which they told we can't do it. I atleast need the refund for it because I paid 1139 rs.

Nov 15, 2019

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Oct 13, 2019

Sun Direct Customer Care's response Dear sir

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards Sun direct
Customer care

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S

somalingappa somu

from Mumbai, Maharashtra

Oct 14, 2019

Change my sun direct mobile number

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somalingappa somu's reply, Oct 9, 2019

Change my number

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Address: Kolikkal house, Poovattuparamba po, Kozhikode, Kerala, 673008

My smart card number is [protected]. Mob no: is[protected]. I done 12month package on 12th nov 2018. Now it is told expired at 11month. I asked for reason to customer care and they are telling expired due to change in tarrif. How can they change my plan? I had done it for 12 month and they are cheating me by cutting in 11 months. This is a clear cheating by telling 12months package. I am going to file case in consumer court. I have all evidence for this. Please contact me or solve my problem.

Nov 17, 2019

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Oct 11, 2019

Sun Direct Customer Care's response Dear sir,

As per the conversation, we regret to inform you that extension of validity is not possible at our end.Also we would like to inform that the plan migration is done in your account based on the directive that we received from TRAI.

Regards Sun direct
Customer care

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V

vidhuvv1

from Chennai, Tamil Nadu

Oct 17, 2019

Smart card no [protected]..My Sun direct account is valid till December but not able to view sun nxt..Getting the msg that my sun direct account is expired..Sent many mails, called their customer care and also posted msg in sun nxt twitter page but the problem is not resolved..Very Disappointed with sun direct

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V

Varun D BÃ¸ss

from Delhi, Delhi

Oct 18, 2019

Viewing temporarily blocked please stay tuned

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Address: 695581

I have installed sundirect on my house. Its been 4 hours and still a dialogue box saying e017- 0 no valid sector found is displayed on th screen. Nothing else is happening. I can't watch any channels or radio. My previous connection doesn't took this much time. It had activated instantly after installation. It's taking too much time
So kindly help me to resolve the issue...

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3 Comments

Address: ANNAVARAPPADU 4 TH LINE, 523001

Hd channels quality is not good and the signal is breaking. All the hd channels having some disturbance and the visual is breaking.Â

And in normal channel whatever is mentioned, we are not getting that much channel. If you tell this problem customer care but there was not responding.. Please the problem...

My smart card number is [protected]

Thanking you sir

Yours sincerely
T. Naveenkumar
[protected]
Ongole
Prakaram dist
Andhra pradesh

Nov 11, 2019

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Oct 11, 2019

Sun Direct Customer Care's response Dear sir,

We tried contacting you in the number mentioned in your account but we could not reach you.
Please mention your alternate contact number in which we can reach you and serve you better.

Regards Sun direct
Customer care

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T

TSrinu

from Vepagunta, Andhra Pradesh

Oct 8, 2019

All jee and ntv channels are not coming

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Address: Suchitra,, Hyderabad, Andhra Pradesh, 500055

I have recharged some extra channels other than my pack. While selecting channels GST amount is applying and while recharging the same amount also GST is applied. Why two times ur deducting GST for one time recharge.

This month i have selected some channels charged around 64 rupees for this GST applied 12 rupess around 76 rupees amount shown.
For this i added amount 100 rupees for that also i got 15.5 rupees deduction...

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Address: 39, Loganathan st. Cheyyar, T.V.Malai dt, 604407

Very often it was reported that while starting the tv, the sun tv image is flickering and cannot see anything. After several attempts one time the hd channels only working and suddenly it got off. After sometime the sd channels only working and suddenly got off. After i changed from sd to hd this happens. Before that no complaint. The local persons are not attending the fault and they are only eagar to make money out of it. I am going to...

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Address: Edattu (h), Pudusserikadavu P O, 9605562139, 670645

Hd channels quality is not good and the signal is breaking. All the hd channels having some disturbance and the visual is breaking.

And in normal channel whatever is mentioned, we are not getting that much channel. If you tell this problem to the concerned people here they doesn't give a damn about it.

I am attaching the video how it is displaying in my mi tv. Some problem with connection or signal, the video...

+1 videos

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Address: 54.A.j.v.compound, Annupparpalayam, Tirupur, Tamil Nadu, 641652

I have a problem with this sun direct tv

I have a maximum balance for watching tv programs... But always this sun direct show like no connection and also no valid sector and something like this kindly reply this i have to complaint it... So can you please tell me where to complaint?

And say what to do when my tv shows like

E017-0 no valid sector found

Say the solution...

Oct 28, 2019

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Sep 27, 2019

Sun Direct Customer Care's response Dear sir

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards Sun direct
Customer care

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M

Mani Gandan Naidu

from Mumbai, Maharashtra

Oct 2, 2019

My sun direct antenna adjustment so many problems

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Address: SRIKAKULAM TOWN, Srikakulam, Andhra Pradesh, 532001

Dear sir
My customer id is [protected]. My subscription package is telugu dpo 2.in my package star sports telugu channel is not displayed. I have booked many complaints from four months. Service engineer came and changed setup hd box. But till now it is not resolved. I have to change my dth sundirect to another network. And subdirectory team
Regards
Prasad
[protected]

Nov 3, 2019

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2019

Sun Direct Customer Care's response Dear sir,

As per a conversation, customer had faced technical issue, technician visited customer premises and resolved the issue.Now customer satisfied with the resolution.

Regards,
Customer care

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K

khaja u.khaja

from Mumbai, Maharashtra

Oct 1, 2019

E017_0 NO valid sector fond

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M

Manjunath L V

from Bengaluru, Karnataka

Oct 2, 2019

I recharged Telugu DPO3, and immediately I capl customer vare to change the plan to Telugu DPO SD A2, but customer care answer saying according to TRAI rule u can onlu upgrade the packages cannot downgrade.

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Manjunath L V's reply, Sep 22, 2019

I recharged Telugu DPO3, and immediately I called customer care to change the plan to Telugu DPO SD A2, but customer care answer saying according to TRAI rule you can only upgrade the packages cannot downgrade.

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Website: www.sundirect.in

Sun direct dth customer service is the worst ever. I recharged today, but never got the connection back. Called customer care and i understood that they have not updated my new smart card number to my account that i have been using more than a month, bcuz of which my old smart card [protected] got recharged instead of new.
Spoke to anju, anjana, amal and sharmila in their stupid customer care... Explained that it was the problem at sun direct end and requested to move my recharge amount to new smart card... And you know what they did, all four sweetly and silently disconnected my call. Called up nodal, but they work only week days.. This little cheating of rs 583 from one customer, which will transpire multiple times with the count of people who would have faced this issue.

Nov 4, 2019

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Sep 23, 2019

Sun Direct Customer Care's response Dear Mam,

As per the conversation, requested plan Malayalam DPO 1 Pack Basic Subscription 3 Months Renewal has been already activated and clarified.

Regards,
Sun direct Team.

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V

vervs

from Mumbai, Maharashtra

Sep 24, 2019

Hello i have request refund on aug-20 and complaint number SR[protected].one month gone issue not solved amout not credited in my account. whats the status of my refund, i sent so many mails no responce from sun direct

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Address: Salakalaveedu, Bestavaripeta, Prakasam, Andhra Pradesh, 523370

Today morning I call to customer care and enquired about plans and I asked some channel they said that that channel also come under this plan . But now I call to them they said that channel not come under this plan.
I have done recharge after confirming with customer care. But they saying now this not come under this plan please resolve my problem. Now I have to pay extra money for that channel but I didnâ€™t have budget for extra . Please resolve my problem

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Sep 23, 2019

Sun Direct Customer Care's response Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,
Sun Direct Team

Sep 23, 2019

Updated by varikuntlav6 My mobile number [protected]

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F

Firos C Muhammed

from Ernakulam, Kerala

Sep 24, 2019

Please help you sundirect.
I have recharged wrong smart card number [protected]. Please transfer to New smart card number [protected].
1 year Malayalam pake 2459 rupees amound.
My mobile number [protected] kerala

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Address: 628008

I was very much disappointed with sun dth service that i had upgraded my ordinary sun direct service to hd on day before... I requested the local service providers for installation of device.. But still now nobody came for installation of device... And they are not responding to my calls...

For your reference here i am furnishing my details

J. Radthees
1k/213 puspa nagar main street
Near geetha vathiyam mahal
Tuticorin
M. No [protected]

Oct 30, 2019

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Sep 16, 2019

Sun Direct Customer Care's response Dear sir,

As per conversation, customer had faced technician issue, technician visited customer premises and resolved the issue and same has been clarified.

Regards,
Sun Direct Team.

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À

from Mumbai, Maharashtra

Sep 24, 2019

Name and address change
Phone number also change

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Name and address change phone number also

9443445089

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Address: Hyderabad, Andhra Pradesh, 500072

Hi
Today i recharged hd telugu pack a1 from sun direct application, after few minutes i saw, no hd channels are viewing and gave complaint to sun direct people saying that in this pack, there is no hd channel as mentioned in application, only kushi tv are there
What a ridiculous, please see the attachments photos and what they are giving service, only looted the money as not even provided me maa tv hd, gemini tv hd
Please see the issue and resolve as soon as possible

Oct 13, 2019

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Sep 12, 2019

Sun Direct Customer Care's response Dear sir

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,
Sun Direct Team

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K

kveni4490@gmail. com

from Mumbai, Maharashtra

Sep 17, 2019

I recharged for 200 rs but not active in sun direct dth account. my account no [protected]R. due account rate is 230. but i know later. sorry. please active my account to what i have amount. please help me. i tried many ways. but i can t get solution. my mobile [protected].please take action immediately. for three years i maintained this account

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V

Varadaraju sampasala

from Hyderabad, Telangana

Sep 19, 2019

Spare parts not available in customer care centers.
Small clamp of sundirect was broken, we approached customer care but they advice purchase full part of hardware.

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S

Shree Lakshmi

from Chennimalai, Tamil Nadu

Sep 19, 2019

I recharged my sundirect account from paytm for
rs.500 but entire amount did not reflect in the sun direct account balance.Only rs.430 was displayed.
I had some amount prior to this recharge also but that too has vanished

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Address: E.c.i.l, nagaram, kesara, hyd., Malakjgiri, hyd, 500083

On 7th recharged my package through the sun direct app. I tried to contact the customer care. But no one is responding. I put a mail to the same. And every month package amount is increasing. Based subscription amount only we taken the sundirect dth. If they r increase the amount every month without notification y the customer will be happy. So pls control the dth services....

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Address: Kodiadka house Miyapadavu post, Kasaragod, Kerala, 671323

Details of transaction on bhim app
Transaction iâ€™d.[protected]
Date of transaction 17th of august 2019 time 14:13:28 remark was given recharge

No recharge has done and no benefit
Bhim transactions where deducted my balance
Sundirect website failure in reviving money online

Mail iâ€™d was registered while transaction [protected]@gmail.com
Bhim id [protected]@upi
Register mobile no +[protected]
Please find the attachment in massage so it will helpful for investigation

Oct 13, 2019

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Sep 10, 2019

Sun Direct Customer Care's response Dear sir,

customer paid for a new connection in our sun direct website but as per the conversation with customer he states that, not interested in new connection so lead was already cancelled and refund process also initiated, same has been informed to customer to wait for 7-10 bank working days.

Regards,
Sun Direct Team.

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R

Ramyavani s

from Delhi, Delhi

Sep 10, 2019

I have recharged d2h of smart card number [protected]. For rs 259 on 30th august 2019. But not yet recharged plz check asap .

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K

kveni4490@gmail. com

from Mumbai, Maharashtra

Sep 17, 2019

I recharged for 200 rs but not active. my account no [protected]R. due account rate is 230. but i know later. sorry. please active my account to what i have amount. take action immediately

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A

Abhinand Ammathilath

from Kayankulam, Kerala

Sep 17, 2019

Cannot able to select the required channels. Always their sitepage for this particular option will not work properly.

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Address: Kodiadka house Miyapadavu post manjeshwara, Kasaragod, Kerala, 671323

Website: Sundirect.in

Sundirect diduct my money from bank we explained them through phone and mailing too. After all communication they are not reaching my point. Then why the online service is for??? They deduct our money there is no refund as per terms and conditions
Transaction id of bhim app
[protected]
Date of deduction 17th august 2019
Deduction timings 14:13:28
Remark recharge
Please do needful

Sep 7, 2019

Complaint marked as Resolved

[email protected] They sent me through this mail Iâ€™d. But I donâ€™t have their number in call list Then why sundirect deduction

Sun Direct customer support has been notified about the posted complaint.

Sep 07, 2019

Updated by Wallston D'souza K I will upload transaction screen shoots

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S

sathish sukumaran

from Kollam, Kerala

Sep 9, 2019

I recharged my sundirect account through sun direct app for RS 210. Malayalam DPO pack. Money got deducted from SBI account but not reflected in my sun direct account so far.
Smart card no [protected]
Date of recharge. 06/09/2019

Screen shot attached

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V

VenkatRaoInti

from Delhi, Delhi

Sep 10, 2019

Its been already 48 hours, i have recharged my subscription and amount of 1047 has been debited from my account/card and when i call the customer support they are saying they need 48 hours to check and let me know

worst service

Sun Direct Complaints & Reviews

File a complaint to Sun Direct

Sun Direct reviews & complaints page 43

channels going off air each day

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recharge / refund

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selecting channels in sun direct

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channels are not visible

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about refunding of money and poor service

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cheating me by cutting 1 month of my subscription

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signal error

sun direct hd channel is not working properly and not getting the channel they are offering

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double time gst charges in sun direct recharge

flickering in different colours and cannot see anything

hd channel is not working properly and not getting the channel they are offering.

sun direct tv

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subscription channel not displayed

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terrible customer service and cheating by sun direct

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regarding plan

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installation of sun direct dth

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reg. plan subscription

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package not activated and no response

refund not initiated

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deducted my money in bhim app

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Sun Direct Complaints & Reviews

File a complaint to Sun Direct

Sun Direct reviews & complaints page 43

channels going off air each day

Post your Comment

recharge / refund

Post your Comment

selecting channels in sun direct

Post your Comment

channels are not visible

Post your Comment

about refunding of money and poor service

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cheating me by cutting 1 month of my subscription

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signal error

sun direct hd channel is not working properly and not getting the channel they are offering

Post your Comment

double time gst charges in sun direct recharge

flickering in different colours and cannot see anything

hd channel is not working properly and not getting the channel they are offering.

sun direct tv

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subscription channel not displayed

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terrible customer service and cheating by sun direct

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regarding plan

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installation of sun direct dth

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reg. plan subscription

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package not activated and no response

refund not initiated

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deducted my money in bhim app

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