Sun Direct Complaints & Reviews

Hi sir,

I have been using sundirect from many days calling customer care from many times but not getting response. Also emailed trai ccing sundirect then also no proper response from sundirect. As per trai rule customer has every choice to select his channel but where as in sundirect the dth operator is selecting the channel he wants to give. Sundirect is not giving the chance to the customer to select his customer which is against the trai rules in this forum only we can see many complaints on this. Free to air channels 99%tv, bharattoday, prime9news are not available in sundirect platform to choose

Hi sir,

I have been using sundirect from many days calling customer care from many times but not getting response. Also emailed trai ccing sundirect then also no proper response from sundirect. As per trai rule customer has every choice to select his channel but where as in sundirect the dth operator is selecting the channel he wants to give. Sundirect is not giving the chance to the customer to select his customer which is against the trai rules in this forum only we can see many complaints on this.

Company representative called me and asked me to recharge with inr 993/- to get my present hd package to be renewed for next 6months, but when i recharged as said at their agent place i see only sd package got activated, but i was in hd plan since the time i opted sundirect but they changed my plan and says the amount is applicable for sd package only after getting recharge done

I had done a recharge of telugu pack with 225 through upi on phone pe app.
My card no is [protected]
My name is p. Tirumala rao. My amount was debited on my bank account. But my recharge is not updated. Please respond as quickly as possible. I informed to sundirect customer care. I didn't get any response from them. Please make it fast. Hope you understand the problem.
My phonepe transaction id ishdfdd7a4fa2cf1d486f83e3fea6b4d81dd1.

Respected sir,
Today (04.02.2020) afternoon 3.02 p. M i have recharged my dth smart card (Card no. [protected]) through indian post payment bank mobile application (Ippb app) recharge amount is rs 380 (Rupees three hundred and eighty only) the recharge amount is debited in my account but my t. V does n't show any channels so i called for our customer care toll free number in today 3.07 p. M that time mr. Shanmugam can pick my call i have explained all the things about recharge but mr. Shanmugam not properly answered and argued and also blamed for me. But sir original recharge amount is one rupee greater than plan amount and i have requested to change them in to my old plan. For your reference please visit my account of recharging but he will not accepted and not properly answered my doubts about validity. After successful recharging channel is not shown till now. So please take the necessary action for the problem sir.

Dth no. [protected]
Name: sankar reddy
Mobile. No. [protected]

Please note i have made recharge on 02.02.20 for rs 230/- the same has been activated for tamil dpo instead telugu. And, the issue i have discussed with customer care representative (Naveen). However, problem not solved.

Worst service and they are looting money from public like any thing.

Regards,
Sankar

I have to receive a payment reference form sundirect they have not even provided the payment reference, unless they prove I didnt check with my bank. What a fraud they are. Not even contacted after multiple calls and emails. Customer care is not supportive. They simply close the tickets without mentioning any comments. My complaint number is CW[protected]
Cus id [protected]

Sir,
I need polimer news channel all other setup boxes have this channel, but your dth have not listed this channel, i will pay you i need that channel activate it
My setup box number-[protected]
Activate as soon as possible
I already made compalint for last 1year but your side customer service officer regularly convinced me to wait it will uodate,
But not i need this channel dont convince me
Dth network is to telecast all channels not selective channels
Customer need to select the channels not your side.

Please help sundirect.
I have recharged wrong smart card number [protected] (Satheeshbabu) which we have surrendered. Please transfer recharge amount to new smart card number [protected] (Parvathy)
Rmn *9932 for both smart card numbers.
I recharged for 3 months tamil dpo 2 pack for rs. 639 amount on 28.01.2020.
Kindly transfer the recharge amount to the existing smart card no *395. Please do the needful.

Atleast every 2 months, sundirect stops working due to signal issue and when raising complaint, will send some technician to fix this. He charges 150 for each visit. This seems to be definitely a fraudulent activity as this happens so frequently. We are paying to view channels and also in addition for getting signal. When checked they informed 150 will be charged only once a month. So, since it's every 2 month, have to pay.

Paid full year membership per order id : sbnhxymh0n9i transaction id [protected] on may 2019. However after just 2-3 months not able to see any content on my mobile. The customer service team is not taking complaints on phone and sending a mail to their customer care number is not getting any response. The most unprofessional service ever. Just save your money and do not buy sun nxt products. The sun tv management should be ashamed of leeching money from customers to promote their politics.

Sir
We are using sun direct. I recently recharged my sun direct with base plane on 6/1/20. But till now (12/1/20) they are not giving the channels. I called them they are saying that we are processing it. The customer service people are cutting the call in between the talk. And they are demanding to do recharge one day before the plane exist. To don't get this type of problem. And they are saying that we can't compliant any one on it. So you should take sever action on them.
My id number is [protected].

I have base pack my fta subscribed.in that only dd channels are selected by default. I am getting error in both website/sundirect android app while selecting channels in the fta list.
I am trying to select all kannada free to air channels but getting error.
This has been notified to customer care. But useless information i got.
Please resolve this asap. I am not able to watch any fta channels for which i paid rs.153

I am not receiving some of the telugu channels such as t news v6 channel, and 10 tv svbc channel in sundirect network from 3 month though i paid rs. 360/- package. When i spoke this matter with their customer care they told it is a technical problem. However my problem has not yet resolved so far. Kindly help me in this regard.
Srivatsa
[protected]
Sundirect smart car no [protected]

I have done recharge on dec 13 for rs.248 using sundirect website and google pay.

Money got transferred successfully from my account. But it is not reflecting in my sundirect account. (Mob [protected]).

I felt like cheated. Sundirect officials are saying like we have n't received any money.

Attached my payment screen shot.

Hi sir,
Service wont get resume after recharge, it takes minimum a day to get refresh and back to normal,

Problem is they consider the date of recharge during billing instead date of service.

Failing to provide the service is first mistake then charging for that day with no service is 2nd mistake,

Will you please take this complaint forward and put some fine on them...

Contacted customer care and it was very worst experience and irritated me like anything. Now they say that you are using old set top box and it needs replacement and asking me to pay 500 rs for that. If so they should have informed me before recharge but they are telling me this after i recharge for 1 yr. Either i need them to replace it for free or refund my recharged amount as channels are displayed with the current set top box ([protected])

I recharged for rs 219 (Smart card [protected]) malayalam dpo pack on 08/12/2019 morning 7.46am by sundirect app choosing upi via google pay. The google pay transaction was successful but the amount was not reflected in transaction history of my sundirect account and recharge was also not done. As usual the customer care of sundirect begun to say about 3 hours window period, after couple of three hours they have changed the duration to 24 hours. I have been already cheated by them once in september 2019, the app crashed in middle of transaction in september 6 2019 recharge (Rs 210 that time) till now after 3 months has not been reverted back. So i think this time also the same thing is going to happen. One request for sundirect is please cheat some corporates and don't loot ordinary middle class people. I am attaching screen shot of payment, people please beware of sun network. I am making online transactions since 2012 and of course there have been many occasions of problems in transactions and in all of them my money have been reverted with in one week at all times except with sundirect, i had a transaction problem with their app in september 2019 still now no refund and today also money deducted from my account. Please don't cheat me at least this time.

My sun direct smartcard / cdsn no [protected].

On my recent recharge i noticed that 18% of gst is deducted and on only 82% of the recharge amount is reflected in the available balance. However, while subscribing to fta channels and other channels in addition to subscription charges, the sun direct is collecting gst again (Subscription charge +18% gst). This amounts to double taxation (A total of 36% gst).

Request to look at this double taxation practice as the company may be wrongly charging all consumers and cheating the government and consumers on tax collection.

Regards
Daya

I recharged 6 months package in sundirect. But it shows error message . I asked helped with the customer care service they asked me to paid 450rs. But i asked for the reason the reason.But the reason did not satisfying me.Again i call them they asked to paid 150 rs. And another servicer cut my call while i speaking with her.I was mentally depressed with their behaviour.They send the message to my phone that the problem was resolved without solving my problem.