Sun Direct Complaints & Reviews

Sun direct didn't respond to my call and the customer care services are gives worst experience to me. They didn't accept calls from the customers from different users.. I complained about my balance deduction before 25days. They did not solve my problem. Once again i explained about my problem. I recharged rs 212 (Telugu pack), additionally rs 25 for zee network. My amount deducted but my wallet wasn't recharged. What is this service and...

Hi,

When i topup for rs 500 in my sundirect account, i see only 440rs balance in the account. When i enquired with customer service, they said, from january, 1, 2019, new rule came, which is, sun direct will take a 12% tax whenever we topup our account. I do not understand what kind of tax is this?
Is it the gst? If not, then what tax it is?
If it is gst, why do you need to cut 12% just for a topup (Which is...

The free pick of channels to be viewed by the customer doesn't seem to success.. I think trai has to rephrase this as free pick according to the providers package availability.

Unfortunately, all the free channels which i had opted were not provided as they told that that had not been included with them.. I don't see any transparency on how this is implimented across. Seems its all according to the wish of the service provider....

I bought the sun direct connection by nov.2018 with rs.4500 as full hd channels for the period 1 year.. Now the particular channels are disconnected.. However i got the sms stating that some channels are blneed to be paid he certainly disconnecting.. But i've already paid for all the channels.. Then why did u cut.. And i tried sun direct customer service several time.. It's not at all connecting.. Worst customer service i propose.. Resolve...

My smart card no is [protected]. I have done the annual subscription of 6300 for hd ultra mega pack on 15th sep 2019. But they disconnected my connection on 7th mar 2019 stating that they have changed according to trai and i paid on march 8th 2019 again for a month. I have contacted the customer care but they didn't respond properly. There are 2 womens in customer care and they were jayanthi and sivaranjini. They are shouting at me and laughing...

My Sundirect TV plan got changed automatically, causing most of channels are not showing. Getting message, "Please contact our call center to activate".
This is redeculous that, plan got migrated to a different plan without notification.

My one year subscription is still valid till June this year, but all of sudden I am unable to watch 90% of the channels we watch.

If it is migrated as per TRAI rules...

I recharged rs. 230.00 inr to my sun direct account no through sun direct app, where payment is payed via citrus payment on 15.03.2019 through hdfc internet banking. But the amount is not credited till now. My name is gopalakrishnan. Please do necessary action to get my sun direct account get recharged as early as possible. Mobile no: [protected].
Transaction id: [protected]/citrussundirect
Reference no:[protected]
Will...

Hi Team,

This is Sunil and my smart card number [protected]. I was watching news about TRAI mandatory packages and Sun Direct or not updated in portal.
I have contacted sun direct customer care on dated 31.01.2019 and requested to let us know the plan and they suggested to activate amount of Rs.1300 and it will be 6 month valid. I have done recharge on 01.02.2019 as suggested by Sun Direct Customer Care.
br...

Customer id : cr[protected]
Smc# :[protected]
On 1st of sep 2018 bought sun dth hd setup box with 1 year subscription plan for hd ultra tamil cinema plus sports basic subscription package with an validity of 31/08/2019.

On 5th of march 2019, received an message stating that my plan has been migrated to best fit plan as advised by trai and validity has been reduced to 19/08/2019. This plan has only 50 % of channels...

Hi..

Good afternoon..

May i would like to request your good office about SUN direct is not proving a free Chanel 24 news Chanel to the customers.

I had did several request to their customer service but they are promising it will be very soon in to their platform, but almost one month is waiting to get this Chanel.

Requesting your good office guide them to provide this free Chanel...

Respected sir,

Yesterday we taken sun direct set top box in hyderabad, till now we didn't get any activation, the dth card no. Csdn no. [protected].

We tried so many times through telephone but no one responded to our call, totally sun direct dth was very worrest.

The below person mobile numbers not responded our call please take an action regarding this issue. If it's not clear within one hour,...

I am trying to reach sun direct customer service executive through all the toll-free and regional contact details shared by sun direct on their website, i also tried to chat online with them for my complaint. But they are completely irresponsive. They keep me waiting for 11 mins every time and then i have to forcefully disconnect the call.
Sun direct team is very painful... They are nota ll bothered about their customer.
I want...

My name is g dilip kumar from 12 days omwards omwards my dish was not working i have given so many complaints on speak up app but they did the only telephonic conversation i have recent complaint about setup box the person has come and changed the box and collected 150/- i asked him it had warrenty and he said it is service charge but the channels are not coming and he said with in 2hrs it will come still now we are not getting any...i think...

This was the complaint sent by email to sundirect and also contacted their customer support but no answers yet.

Kindly give me a reply as to why my existing account, smart card/cdsn no. [protected] with package 'hd ultra malayalam cinema plus sports basic subscription' with validity till 29/05/2019 was suddenly downgraded to some basic pack in the name of trai policy and given a validity till 25/04/2019 with limited no of channels...

Sundirect has changed my one year subscription pack, and i am unable to change it back. I paid another rs450 ignorantly, but still unable to get the subscribed packages.
Why sundirect asking me to pay money, as my money still pending with them.

I need all channels from my old package back in one or other form.

As my subscription is valid till august 2019...

Hi there,
I have been a customer of sun dth for past 5 years.
Recently they did some migration and a lot of channels i have been getting got completely lost. U
Tried calling customer care. 3 things happen when i do that
1. It says number not in service
2. Alternate number goes thru and cuts abruptly
3. Extreme situation - an agent picked up from 0431 area code, talked and abruptly cut my callbr...

Customer support team are disconnecting the calls in between without providing the proper resolution.

Every person assisting every team is providing different resolution. I need this to escalate this concern of not communcating the technical issues, the behavioral issues and also the migration of packs as per rules. Customer is not being communicated in this process.
Date of incident :[protected]
Complaints were...

I had taken up dth for 6 months kannada channels pack.

From past 10 days am not getting channels such as star sports-1 animal planet, discovery channel etc.
I learnt that these channels need to be subscribed.
I did subscribe once again and transferred money on line.
But the channels have not been activated.
Worst of all is help lines are not working
If customer is not important for sun direct...

Dear sir/madam,
Sun dth consumer number: [protected]
I have been on long term plan with sun dth which had more than 52 hd channel and almost all sports channel. This subscription was 1 year. But they have migrated my plan to some other plan quoting trai regulation. But trai advisory clearly says via gazette notification dated 3rd march 2017 that "chapter 3 -10. Restriction on discontinuation and modification of subscribed bouquet...

I was getting all the channels including hd as part of the plan "hd tamil ultra super value pack" valid until 26th may 2019. All of a sudden sun direct has changed the plan to "hd tamil basic dpo2 subscription for 6 months" valid until 05th july 2019

I have been trying their call centre but its not going at all. This is a very badly executed migration which affects me as well as million others. Now i am not at all able to see...