Sun Direct Complaints & Reviews

I had recharged 31 jan 2019, with tamil world mega package with rs. 3250/- for 6 months. When they changed revised package automatically it has been set to hd kannada package dpo 2 which less value for what i paid.

I wanted to get it changed to hd tamil dpo 3

Please help to resolve, unable to reach sun dth customer care.
[protected]@gmail.com

I bought sundirect connection on[protected] and at that time they charge me 3090 for the connection and three month subscription of mega hd pack. On 5-03-19 my service was stoped and when i contacted the customer service they it's coz of trai.

As per the pack which i bought it clearly say that i should get 3 months of subscription.. Called customer service they don't understand the issue and there was no service for 3 days... Post that they started the service with very less channels as compared to the mega pack with the validity till 8-04-19 which ideally should be till[protected].

I have paid the amount they ask and now this is harrasment... Pathetic service and even worst customer service they have... Called them several times but all in vain.

Cdsn : [protected]

Harpal

Sun direct didn't respond to my call and the customer care services are gives worst experience to me. They didn't accept calls from the customers from different users.. I complained about my balance deduction before 25days. They did not solve my problem. Once again i explained about my problem. I recharged rs 212 (Telugu pack), additionally rs 25 for zee network. My amount deducted but my wallet wasn't recharged. What is this service and how they can cheat their customers. I want explanation. I also sad with trai new regulations. How they taken these steps to create problems to normal peoples. We didn't know about the offers of these dth packs. How we know they did not respond to customers calls

Hi,

When i topup for rs 500 in my sundirect account, i see only 440rs balance in the account. When i enquired with customer service, they said, from january, 1, 2019, new rule came, which is, sun direct will take a 12% tax whenever we topup our account. I do not understand what kind of tax is this?
Is it the gst? If not, then what tax it is?
If it is gst, why do you need to cut 12% just for a topup (Which is not a service, but just a topup). For service, there is an 18% tax is levied after channel selection and recharge? And why start after january 1, 2019. What is this new rule? Did you inform the same to your customers?

Also, sudirect doesnt give us an option to recharge with channels based pricing. Sun direct wants customers to topup in the denominations of 100s, 200s and 500s. Why is that? Customized recharge options are not available?

There is a maximum recharge balance loot after the trai rules were applied. Channels get deactivated even after a month recharge, or get channels get migrated from lower priced plan to higher priced plans, and money is taken without authorization under the name of autorenewals of channels.

Shame. Give me a clarification on the 12% tax cut on topup, and customized recharge options.

The free pick of channels to be viewed by the customer doesn't seem to success.. I think trai has to rephrase this as free pick according to the providers package availability.

Unfortunately, all the free channels which i had opted were not provided as they told that that had not been included with them.. I don't see any transparency on how this is implimented across. Seems its all according to the wish of the service provider.

I bought the sun direct connection by nov.2018 with rs.4500 as full hd channels for the period 1 year.. Now the particular channels are disconnected.. However i got the sms stating that some channels are blneed to be paid he certainly disconnecting.. But i've already paid for all the channels.. Then why did u cut.. And i tried sun direct customer service several time.. It's not at all connecting.. Worst customer service i propose.. Resolve my problem..

My smart card no is [protected]. I have done the annual subscription of 6300 for hd ultra mega pack on 15th sep 2019. But they disconnected my connection on 7th mar 2019 stating that they have changed according to trai and i paid on march 8th 2019 again for a month. I have contacted the customer care but they didn't respond properly. There are 2 womens in customer care and they were jayanthi and sivaranjini. They are shouting at me and laughing at my issues by the customer care. Seriously it is very frustrating. Evert time i call, they raise tickets and asked me to wait for 48 hrs. But they close the ticket unresolved. Very bad customer service and mostly they put my call more than 45 mins on hold and the call will be more than 50 mins. I need a proper response and also i need refund for 6 months so that i can use that amount for trai's new pack. I need help and immediate action asap.

My Sundirect TV plan got changed automatically, causing most of channels are not showing. Getting message, "Please contact our call center to activate".
This is redeculous that, plan got migrated to a different plan without notification.

My one year subscription is still valid till June this year, but all of sudden I am unable to watch 90% of the channels we watch.

If it is migrated as per TRAI rules or guidelines, then it needs to be migrated to atleast "HD Telugu DPO Pack 3" for the amount I paid for one year subscription and I can watch same channels as before.

This issue persists since 10 days without a resolution. I am looking for an immediate response.

customer care representatives disconnecting calls after keeping on long hold(faced this situation many times with Sundirect call representatives)

Worst response ever seen. Want to get rid of this connection

SMART CARD NUMBER: [protected]

I recharged rs. 230.00 inr to my sun direct account no through sun direct app, where payment is payed via citrus payment on 15.03.2019 through hdfc internet banking. But the amount is not credited till now. My name is gopalakrishnan. Please do necessary action to get my sun direct account get recharged as early as possible. Mobile no: [protected].
Transaction id: [protected]/citrussundirect
Reference no:[protected]
Will...

Hi Team,

This is Sunil and my smart card number [protected]. I was watching news about TRAI mandatory packages and Sun Direct or not updated in portal.
I have contacted sun direct customer care on dated 31.01.2019 and requested to let us know the plan and they suggested to activate amount of Rs.1300 and it will be 6 month valid. I have done recharge on 01.02.2019 as suggested by Sun Direct Customer Care.

On 25.02.2019 i have noticed some of the channels are available as per my pack and contact with Sun Direct customer care. They told me that we migrated your plan to DPO Pack 2. we did not requested to shift which plan we required and mean time without my consent they deducted 150 from my Main balance.

when i contacted customer care to change my plan on March 6th they agreed to change to DPO pack 2 and additional to that i have requested for some Add on channels which will cost 38 including GST per month. They suggested to add amount of Rs.250 in wallet and they will deduct for 6 month. By that time i have main balance in my account is Rs.12 and after adding it was 262.

The issue started when i done recharge they straight away deducted 18% as service charge and 18% GST. I know they need to deduct only 18% and why you people deducted 36%. please can you comment on this and they activated only for one month and my main balance is 191. I could not able to understand if they deducted Rs.38 then its need to be balance amount of Rs.214 and why it was 191.

Regards
Sunil

Customer id : cr[protected]
Smc# :[protected]
On 1st of sep 2018 bought sun dth hd setup box with 1 year subscription plan for hd ultra tamil cinema plus sports basic subscription package with an validity of 31/08/2019.

On 5th of march 2019, received an message stating that my plan has been migrated to best fit plan as advised by trai and validity has been reduced to 19/08/2019. This plan has only 50 % of channels activated against initial plan.

Request you to look into the matter and ensure that all original channels are restored at the earliest.

Hi..

Good afternoon..

May i would like to request your good office about SUN direct is not proving a free Chanel 24 news Chanel to the customers.

I had did several request to their customer service but they are promising it will be very soon in to their platform, but almost one month is waiting to get this Chanel.

Requesting your good office guide them to provide this free Chanel to their customers.

Thanking you
iqbal

Respected sir,

Yesterday we taken sun direct set top box in hyderabad, till now we didn't get any activation, the dth card no. Csdn no. [protected].

We tried so many times through telephone but no one responded to our call, totally sun direct dth was very worrest.

The below person mobile numbers not responded our call please take an action regarding this issue. If it's not clear within one hour, directly i will complaint higher authorities.

Ph no. [protected]
[protected].

Thanks and regards,
Your customer.

I am trying to reach sun direct customer service executive through all the toll-free and regional contact details shared by sun direct on their website, i also tried to chat online with them for my complaint. But they are completely irresponsive. They keep me waiting for 11 mins every time and then i have to forcefully disconnect the call.
Sun direct team is very painful... They are nota ll bothered about their customer.
I want to get rid of this connection and shift to another connection.

My name is g dilip kumar from 12 days omwards omwards my dish was not working i have given so many complaints on speak up app but they did the only telephonic conversation i have recent complaint about setup box the person has come and changed the box and collected 150/- i asked him it had warrenty and he said it is service charge but the channels are not coming and he said with in 2hrs it will come still now we are not getting any...i think sundirect is no more because of TROY rules we are facing problems and wasting money better to move on to local APFSL WORST SERVICE EVER hii there 2 days back i have sent you a mail and you have called me but no use worst service ever on my village no one dish is working better to move on to..ANOTHER WASTE SUNDIRECT

Here are some of the details:
Subscriber ID/ Customer ID: [protected] Registered mobile number: [protected]

dilip nani
Mobile No: [protected]

This was the complaint sent by email to sundirect and also contacted their customer support but no answers yet.

Kindly give me a reply as to why my existing account, smart card/cdsn no. [protected] with package 'hd ultra malayalam cinema plus sports basic subscription' with validity till 29/05/2019 was suddenly downgraded to some basic pack in the name of trai policy and given a validity till 25/04/2019 with limited no of channels left to watch now.

I would like to remind that i have paid full amount for 'hd ultra malayalam cinema plus sports basic subscription' with validity till 29/05/2019.

Kindly let me know where my money has gone. Contacted your customer care and they have no clear answers other than saying trai policy. If i need to watch more channels then i have to choose and pay again. I told them that it's only march now and i have already paid till may 2019 then they have no answers.

I have already paid for a package till may 2019. Even if it is due to trai policy sundirect should show the minimum decency to give me a decent package with validity till 29/05/2019 or they should refund me the subscription amount already paid in advance till 29/05/2019.

There is no justification as to why you stopped my current plan to a basic plan with minimum channels and reduced my validity from may 2019 to april 2019 and ask me to pay again that too from march 2019.

Refund my money or extend my validity with a standard plan similar to the one for which i had paid till 29/05/2019

Kindly give me an early reply. If not satisfied i will be approaching trai and consumer court for justice. Enclosing screenshot of my actual package.

Sundirect has changed my one year subscription pack, and i am unable to change it back. I paid another rs450 ignorantly, but still unable to get the subscribed packages.
Why sundirect asking me to pay money, as my money still pending with them.

I need all channels from my old package back in one or other form.

As my subscription is valid till august 2019

Hi there,
I have been a customer of sun dth for past 5 years.
Recently they did some migration and a lot of channels i have been getting got completely lost. U
Tried calling customer care. 3 things happen when i do that
1. It says number not in service
2. Alternate number goes thru and cuts abruptly
3. Extreme situation - an agent picked up from 0431 area code, talked and abruptly cut my call
I tried the chat powered by cisco
- it says lines busy try again later
Cant get access to
- shalom tv
- other religious channels

Customer support team are disconnecting the calls in between without providing the proper resolution.

Every person assisting every team is providing different resolution. I need this to escalate this concern of not communcating the technical issues, the behavioral issues and also the migration of packs as per rules. Customer is not being communicated in this process.
Date of incident :[protected]
Complaints were closed with out proper resolution
They didn't even provide escalation details to take it forward. They don't have any proper basic plans in place.
Everytime-they are raising a new request with out providing the proper resolution and closing it without a proper resolution.

I had taken up dth for 6 months kannada channels pack.

From past 10 days am not getting channels such as star sports-1 animal planet, discovery channel etc.
I learnt that these channels need to be subscribed.
I did subscribe once again and transferred money on line.
But the channels have not been activated.
Worst of all is help lines are not working
If customer is not important for sun direct they must shut their shop and inform customers
My cell no [protected]