Swiggy Complaints & Reviews

I want to raise very important issue regarding working mechanism of Swiggy Food delivery. I had ordered my food at 11 pm from Kasba, Kolkata billing was of 328 but due to odd figure I had only 300 so I asked delivery boy regarding this and told him to provide PAYTM number or any alternative options, so he called customer care of Swiggy and raised this issue but customer care person told me over phone that we don't have any options so we are canceling this order and we are charging cancellation fee of 164.After that I told customer care person that this is not correct I can take legal action, he told me to take legal action like I can not believe that how swiggy is treating customers. I had wasted my 2 hours on this and I remain hungry. I received call from swiggy but that was more frustrating. I also want to share one more thing that many times I have given extra money to delivery boy due to change issue but I never complain about giving extra money. Mechanism of this company is questionable. Tomorrow my legal team will get back on this matter and I will raise this issue in this topic in customer forum also.
#swiggy is fraud company and making customer fool.
Swiggy

I have placed an order on swiggy on feb 09-2020, but i got only part of the order and other order was not delivered, when i complained to the swiggy support team they are very headstrong and gave me impolite response. When i asked them to return my money back for which they have charged and did not delivered, they send out a mail stating that they cannot refund my money back.. This a kind of scan this swiggy is doing to loot people.. I have attached the mail copy in which they clearly mention that they will not refund the money..#swiggyscam #swiggy

Hi
I have placed order on swiggy on feb 10th 2020 at 10 pm. But i got different items delivered when i complained same to swiggy, the swiggy representative named "kaibalya" was very headstrong and gave me impolite responses. When i shared live pictures he himself have placed replacement and order of this choice and was threatening me if i don't collect order my swiggy account will be blocked for cash on delivery payment and will be charged cancellation charges.
He gave me very disturbing responses.
Really disappointed with swiggy and it's representative.

It is a shame to write this against a Food delivery company for which i had the most respect but it all went to veins when i had this horrible incident which was reported to the Customer care twice but has still been unresolved. Now i m determined to take them to consumer court if needed.

I m hereby attaching all the conversations that i had with the swiggy customer care in photos. I do have the recordings of the incident too.

I m looking forward to see there reactions on this as they claim, customer satisfaction guaranteed

The food they provided smells bad and looks like leftover of last night and when i asked them to replacement they are only offering a feedback form to fill. I talk to them thrice but every time they are denying by saying it is not our duty to provide quality its with restaurant and when i said the time i ordered from your app i became your customer and it is your responsibity to help me with this, but they denied it again and again and what they only offered is feedback form to fill which i think they are not serious about taking such issues and customers for granted and use that feedback form as a shield to protect themselves from these type of issues.

Hi, i ordered from a2b on 07/feb night, one guy came with order and told no change and no app also but i tried in paytm his name was their so we paid and he denied to give food and went, again he ask for payment and after some time i got one call and they puted some cancellation charge also.
Very very bad experience with swiggy and i will never ever order again

Feb 8th. Bangalore - koramangala - the delivery person didn't give back the rs400 balance out of rs1000 handed over, for a near rs600 purchase. This happened to my daughter 18 years old, too shy to fight for the balance. See attached the order detail.

I am didier weiss the father of this young lady who got cheated, my contact is [protected]@gmail.com [protected]

Please follow up and rectify, you could send the balance money to my paytm account on this [protected] number.

Thank you

Didier weiss

Today i was ordered food from swiggy carrier meals (Meghan biriyani restaurant) they sent cold rice, dal, sambhar, rasam, majjige huli, kesari bath, papad, dried gobi(full broken r lefted, full of oily).if they are unable to deliver y they taken our order?? If we call swiggy cc they told to take 50%of our ordered amount coupon?? If coupon filled our hungry? Right time we r not received not right food y they people are playing with our life????

I placed an order (Order no. - #[protected]) today worth rs.834 from burger kings via swiggy. Within the first 15 minutes only canceled my order due to some personal reasons. These people charged me rs. 417 which is almost 50% of the amount i paid to these people.
Also, there was no prior information about cancellation charges while placing the order. How in the world a person is supposed to know that these people will charge 50% of the amount if i cancel the order.
Swiggy, you better give me my money back!!

Dear team,

It's been long i am complaining against swiggy employees who are working at customer care and the technology of swiggy. Today i ordered a cake @12 midnight which was a prepaid order. I got a call from swiggy call centre at 1 am stating that they won't be able to deliver my order as restaurant is closed. I asked them to order it from their end from different restaurant but i need the order as i have paid rs. 364/- through credit card and right now i dont have sufficient balance on any of my card to order it. Either you guys provide me the refund now or else give me the order.
If the restaurant was supposed to be closed then why the amount was charged to me through payment gateway. If the amount has been charged then they should deliver me the order according to their commitments. I don't refund into my source account as it gets credited after 3 days.

I would like to take a complaint and put it in a penalization process.

I am ordering food through swiggy
For past so many months..
Today i ordered tswiggy also
Vide order no [protected] at kolkata.
The delivery boy was almost creating
Ruckus by calling me many times when
I was busy in a meeting..
The add is so crystal clear..
Yet he was finding it difficult to reach
The add..
He delivered an hour later..
It appears intentional.

Had ordered full chicken (Expensive one) but after receiving the order could not find any piece of chicken. Only gravy and chicken fragments could be found.
So requested to refund the amount and charge penalty to restaurant for this unethical activities.
But did not get the compensation for the same
This has been happening in the past as well and everytime gets reply from swiggy that we are striving to make ur experience better but what about the monetary loss which customer has to go through? This is new way to loot customer and seems swiggy is working hand in glove with restaurant

I ordered shake from shakti sandwich baroda
Which was totally slant. I ordered chocolate shake which i found with yellow colour and sour taste, then replace the order again it was chocolate coloured but again sour tasted shake.

Im totally disappointed, i'm not ordering first time from this restaurant ordered many times and i founded both of times bad quality bad taste... I replaced order with a view to good quality but again found bad quality..
If you don't do anything then i'm not gonna use swiggy as well as i upload this experience into all social media..

I ordered the food on 7th feb. From the same restaurant i used to order on 2nd feb. To be delivered at my home. I was at my office location while i ordered the food. I specifically mentioned the address in the app where the food was supposed to be delivered. The delivery man ignored looking at the address and came to my office location. Then he cancelled the order deducting my rs. 270 from my account.

I just want my money to be returned back to me because it is a serious breach of trust between buyer and seller.

Please help on this!

I ordered food from swiggy the delivery guy called and told that he would be able to reach my home so i should come to his location i thought he was going to rob me but after his so much requests and due to my hungry stomach i went where he was then i gave him the money and he refused to give back change then he agreed to give back some money and take the rest of it. He was first of all late in delivery and he told me to come where he was and finally he took money for delivery. I was so afraid the way he was speaking. The delivery guy came with his friend and i was so much afraid that i couldn’t utter a word.
His name was deepak kumar from meerut.

I have being using swiggy app from 2017. For last few months i'm facing lot issues like bad quality food missing items in order spiking package after mentioning that in special instructions. I called the swiggy support they told me to send a mail but keep on receiving the same type of issues. They just replying for mail as it has been taken as a feedback it won't repeat in future but i'm keep facing same issue. I'm a swiggy super customer too i have paid premium also instead of that i'm getting issue like this. Please help me out in this.

I had ordered on swiggy {order id: [protected] } on 04.02.2020, after receiving the order when i opened the package I saw that the sweets were stale and there is an INSECT on one of the sweets, probably old stock . I immediately contacted swiggy via chat and explained the situation also taking photo of insect and product, and they said they could provide 50% only instead of 122 I actually paid. after lot of explanation they raised their bar to a coupon of 100. I told them that it is no where my fault that food is spoiled/stale and you can pickup the food back and refund the total amount. After about an hour of painful texting and chatting with many executives, they said to mail the inquiry to their email support. I did, and got a generic sorry response. I have sent many emails to the team for a solution but didnt get a response after the first one. Now every time I chat with swiggy executives, they say to send mail, to which, they are not replying. I know that the quantum of amount is less, but I would like to use this platform to expose the behavior of swiggy and get my refund. Why should i pay for someone else mistake/carelessness.

I am being cheated by swiggy on past few orders. Some orders promoting road side shop with higher rating and ordered food after tasting it one of the worst food ever tasted they simply say to report this in email they simply copy and paste an apologize email. We will investigate it. Even i ordered today items were replaced by restaurant reported it with image they simply asked to send email to swiggy support i lost my money. Last week juices were spilled nothing there to drink customer care simply asked me to send ema to support they simply copy paste an apologize email and further investigation will be taken still no update. Swiggy is looting customers money. Hence i disabled my swiggy account and uninstalled the app.

I have placed an order with swiggy on 2nd february 2020, the order that i have placed is a vegetarian food and i have received a non-veg order. When i reached out to customer care immediately for cancelling the order and asked for a refund as i am a vegetarian and cannot use that food, they did not consider the request and they just did not care the issue. This is a very serious concern as it not only effects the sentiments and emotions of a person by their wrong delivery, please do consider the food i have ordered has never reached me and they are not willing to accept that fact and not refunding the amount.

My order id #[protected]

Marky momos has been providing 50% off on all orders an i had ordered the same order just few days back. But on this particular order on feb 5, the order did not account for the discounted price. I had to pay the inflated price that this restaurant does in swiggy. As i am regular customer of swiggy and my order frequency is at least twice a day. I know the menu of every restaurant in my area. So in my history o[censored]sing this app i have never encountered such issues. But this is totally unfair to pay the price which is actually not real. This is a marketing strategy to keep the price double then the actual rate and provide 50% discount.