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Swiggy Complaints & Reviews

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Last updated Apr 22, 2024
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Swiggy reviews & complaints page 141

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D
divyaaathkur
from Bhopal, Madhya Pradesh
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wrong item delivered and refund my money

Dear sir/madam

I am divya thakur and order order #[protected] concern abount wrong item deliverd to me its very wrost service i have been faced i hav orders so many times i never beien sufferd like this order its totally diapponted me i request you to take your item back now only because i have been order chiken biryani and they have been deliverd jeera rice istead of my item they deliverd wrong item to me i have been paid...
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Address:Alok Vihar I, Sector-50, Near Jain Temple, Distt. G. B. Nagar, 4412, Gautam Buddh Nagar, Uttar Pradesh, 201301

I have never seen this kind of service swiggy is providing. I started chatting with swiggy team and they rudely ended the chat by saying we will make every effort to see that this never happens again. Blah blah.

Food is stale, cold and unwanted ingredients. Just wanted to get my money back or replace the item. They said, they would pull up their socks next time.

I ordered two choco lava cake and 1 med pan kadhai...
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M
Manish Ubnare 15101999
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

refund and food cancellation

I ordered two burger but due to some connection issue of mobile they cancel my order and there told me that we make a many calls. To me but i can not received any call. If you are not connected a call can you can message me email me you have all the email address and messaging mobile number so they can not message me or email me at the time of cancellation they refund only half money as i paid so it last i want my money back....
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Address:Panvel, Mumbai City, Maharashtra, 410206

I ordered food from 'mandarin oak' located in kamothe, navi mumbai on swiggy at 1pm today. At 2pm i got a call from delivery partner. (Tracking order map showed the food is 10mins away). I order veg schezwan fried rice for my spouse as i was not at home. Usually i order food when i m not at home.
The delivery partner named anuj raj said he had problem with his bike and can't deliver the food. I told him there's no one at home who...
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S
from New Delhi, Delhi
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totally cold food

I ordered a mysore masala dosa today from singla dwarka through swiggy. I am a prime member. The delivery boy picked up my order as the food was prepared in just abt 5 to 7 minutes. The order was picked up as per the status in swiggy app. However the delivery boy status was still showing that he was still at singla even after 12 minutes. I called him and he told me that he has multiple orders and that he will take another 5 to 7 minutes to...
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G
Girija_kp
from Mumbai, Maharashtra
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about misuse of my mail id

My mail id [protected]@gmail.com is active for more than 14 years. Now it is used by another person from kochi, kerala to buy food through swiggy.
Because of this i could not log in swiggy with my mail id. Whenever the other person buy some food items, swiggy forward the details to my mail id.

I have complained to swiggy once about this by mentioning all the details. I attached a bill too received from swiggy. But they...
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M
mondal.sukanya7
from Mumbai, Maharashtra
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complaints against delivery agents

Address:E3 kamala apartment, Nehru colony, Hospet, Bellary, Karnataka, 583201

The delivery agent assigned to me was terrible and ill mannered. He called me asking for address in kannada... I gave and as i am not from karnataka, i spoke in hindi and english and even told him that i am not able to speak in kannada... He rudely spoke and hung the call up...
Again he called me couple of times, i gave him the direction of the address... He was nagging to me asking to pick up the order from a certain point... He...
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J
jungihiren
from Ahmedabad, Gujarat
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delivering damaged food

Address:banglore, Ahmedabad, Gujarat

I ordered food from momoman using swiggy app, the food i got was so damaged and i was not able to eat it as whole soup was spilling out and momos were also squeezed.

I notified swiggy via email and also via social media twitter. But company didn't respond me on email and on social media they refused to compensate me for the loss that i have occured.

This happen twice to me and both of time they told me the same...
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A
from Delhi, Delhi
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bad services

Address:Chandra residency, 403110
Website:Swigy

Dear forum
This is abhay pratap singh, one of your customer, i ordered a food on[protected] at 9:27pm with order id [protected], i paid online by netbanking
I was expecting food after 41 minutes as shown by your mobile app but instead of that i got cancellation massage with deduction of 200 rupees as cancellation charges.
Delivery boy didn't contacted me while i was online and i was tracking him even he didn't reached...
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T
TARLOCHAN KAUR
from Mumbai, Maharashtra
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bad quality food delivered

I have ordered a order from swiggy order no. [protected] it's quality was very bad and i got delivery after many time and it has pacakaging issue also this is very bad i have ordered many time from other account but this is very my order quality is very bad it is not as per as my expectations very bad swiggy the cakes were not fresh and due to packaging the cream is slipped from its initial place also please help me...
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K
Kanchan Ganji
from Bengaluru, Karnataka
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I am complaining about not delivering of one item

Address:Gda,, 585105

Today on 26th Nov 2019, i have order the 4 nos food items from swiggy, the Delivery boy delivred only 3 items and balance one item not delivered it is (Milk kalakan) i have paid full bill amount of Rs 440/-, i have made complent at customer care they have issued a coupen of Rs 150- but i have paid Rs 270/-, i am requesting to refund Rs 270 which item is not delivered to me .

Order No.[protected]...
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S
supriya Jaywant parab
from Mumbai, Maharashtra
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delivery of uneatable, unhygienic and smelly food

Address:Income Tax, Mumbai City, Maharashtra, 400060

Order attached food from swiggy today from markaz restaurant in jogeshwari west 25 nov 2019

Food was uneatable and unhygienic

It had bad odur and i vomit after having first bite. This kind of food can cause food poisoning to customer and can also result in death

Neither restaurant people nor swiggy executive ready to listen feedback

These people are seriously playing with customer's...
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S
Sahal Vora
from Ahmedabad, Gujarat
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

delayed order by 23 mins and unsatisfactory customer executive response

Address:Vastrapur Lake, Ahmedabad, Gujarat

Chat with swiggy
Order #[protected]

I had ordered food from subway by swiggy and as displayed in the swiggy app, delivery time was 21 mins at 1:20pm on 25th november 2019. Then without acknowledgement, time was revised by 27 mins at 1:36pm on 25th november 2019. I contacted in app chat representative and he told revised delivery time is 1:56pm on 25th november 2019 and ended chat without acknowledgement suddenly. It...
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S
Sushant Goel
from Delhi, Delhi
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malfunction on service

Address:B3/245 paschim vihar, New Delhi, Delhi

We ordered pur food from swiggy but we were wrongfully served we ordered pure veg but instead we were purposely served non veg food we are pure vegetarian from our ancestors eating non veg is a sin for us but yesterday swiggy made us do this sin i was out so my dad thought i ordered him a chaap but when he confirmed me this morning he was in a state of shock my mother got very unwell. We want legal actions to be taken regarding this....
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S
Sushant Goel
from Delhi, Delhi
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malfunction in service

Address:B3/245 paschim vihar, New Delhi, Delhi

We ordered from swiggy last night and we were wrongfully served. We are pure vegetarian since our ancestors non-veg is a sin for us and we were on purposely served non veg food by your delivery boy. Our religious integrity and purity has been hurt. We don’t even bring non-veg at home and your delivery boy on purpose made us eat by goofing up our order. I wasn’t there at home so my father thought i ordered chaap but when he confirmed with...
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A
Afzal Khalid
from Ernakulam, Kerala
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haven't received food

Address:Ernakulam, Kerala, 683101

I haven't got my last order. Swiggy order no. #[protected]. Order amount - 100rs. Pls refund my money immediately or pls serve the same item today itself. Location that showed slightly changed due to auto gps. The delivery person hasn't called me and even i couldn' t call him because the given number shown in swiggy is not connecting while i tried to call him...
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A
Anilau Nair
from Bengaluru, Karnataka
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swiggy- the worst service ever

Address:Bangalore Urban, Karnataka, 562125

You guys have the worst delivery service in Sarjapura Area. I have never experienced this kind of service ever from anyone. We placed the order at 8.30pm. Didn't receive it till 10.00pm. Called at the call centre the executive said there are no delivery executives available hence he cancelled our order after 10 mins. Then we call up the restaurant and request them to deliver us and they also agree but a swiggy delivery guy turn up and takes...
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K
K.Sudharshan Reddy
from Bengaluru, Karnataka
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overcharging items

Address:560103

There is this restaurant sri udupi park,
On its menu
Idli - ₹40,
On swiggy - ₹51

Plain dosa -₹50
On swiggy -₹69

Clearly, swiggy is overcharging consumers in the disguise of delivery.
Why are their so many hidden charges?
Including delivery charges, packaging charges in addition to already overpriced food items?

I hope this gets closed soon....
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Address:Khordha, Odisha, 751019
Website:SWIGGY.COM

Swiggy delivery boy took delivery from door and swiggy executive misbehaved and automatically canceled my order.. The delivery boy kedarnath behera canceled the order and left from my house... He abused me in front of my security... Poor service from swiggy... Then swiggy executive called me n misbehaved me saying we will cancel your order as we can't reach the executive i was hungry n still they didnt listen to the plea n automatically canceled...
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S
sonam sonali
from Mumbai, Maharashtra
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wrong information provided by them

Hi, i ordered from swiggy from a restaurant and the order time was shown as 32 mins. Then after 10 min, igot a call from their delivery executive stating that the restaurant from where i placed order wants to talk then they told me that my order would take 30 mins more. I agreed to this. Then i got call from swiggy 2 times saying that your order will take 20 mins more to which i agreed as there were some guests at my home and i did not have...
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