Swiggy Complaints & Reviews

Hi team,

This is to complain about swiggy. I placed an order today (01/12/2020) for lunch from a restaurant in anna nagar in chennai. There was almost 40 mins delay in delivering the order and when the order was picked up by the delivery executive, the order was not delivered to me. According to the policy of swiggy once the delivery executive reaches the place they need to call and hand over the order to the customer, but they didn't do it here. I was having a chat with their customer care executive, not one but with three customer care executive, and the worst thing is there was no proper response from anyone of them. I was asking for the update status on my order by they were not giving me any update and they were just saying apologise. Finally when i asked from my money refund also there were no proper response. Later i had a call with the escalation team from swiggy and there was a person from senior escalation team who connected a conference call with the delivery executive and he said that he just handed over the order to my brother (But i don't have any brother) and then we again enquired him further he said that he gave the order to someone who has hanging in road with phone (Says that he thought it was me). His job is to call me when reach the delivery place, but he didn't do that. The customer care executive least bothered to check and update me with the proper status.

So i kindly request you to file a complaint against swiggy to enquire on this.

Delivery person was very rude in getting the address due to language issue. Every person used to come door step and deliver them and go but with my previous order, As i was questioning him he denied giving me the order initially wasn't this so bad not giving the food which we ordered, then i shouted at him...please send proper person for delivering.

I have ordered lunch in buhari hotel using swiggy app. App say while booking the eta is 19 mins. Even after one hour the food is not delivered & customer care is mentioning that the order will be delivered in another 15 mins

If i need i can gohead & canel the order.
Irresponsible and blaming restaurant. When it goes beyond eta what swiggy does?

Ordered #[protected] worth rs.462/- delivered to flat #207, vishnu castle, station road, mahbubnagar, telangana, india. Delivered at 9.53 pm on 11th jan 2020 by mr. Arun kumar bangari.
Called and asked to come down the apartment to collect food, and asked to wait until he comes leasurely.
Felt bad for his behaviour.
Requested not to happen such incidents again with such rude delivery boys.
Thanks

I did order in mumbai on *rd november and swiggy accepted my order for which i paid online. After half an hour i got call from delivery person that restorent got shut down. Thereafter i am following for payment but every time i hear that refund has been intiated and shall get credited in *-* working days. Till now i have not received my money. I have attached screenshot for conversation with swiggy.

Today afternoon i ordered for delivery by swiggy from mc donald’s, hubli, karnataka. The person who came to delivery mr ashok manguni is a rowdy. He was threatening to kill me for getting down by 3 min from the top floor. You ppl are hiring rowdies to deliver food. When i called your customer care number they are disconnecting call in the middle. I expect swiggy to check the delivery boy antecedents before hiring. I was very disappointed for getting this kind of service from swiggy. Hope you will not send rowdies in future to continue ordering with swiggy and take tough action on mr ashok for his rowdism.

Received poor quality food which was half eaten and was not packed properly.
The parcel had no bills and was not from the restaurant from where i had ordered the food. I had ordered from swiggy but apparently the packing tape on the parcel mentions zomato!!!
Swiggy has been a very bad experience in terms of food quality and has been ignorant of the customer complaints too. Pathetic experience overall.

I cancelled my order within a minute because i was not getting the confirmation that order was accepted by the restaurant or not and i cancelled my order.

And you charged half of the order amount as cancellation fee.

This is not acceptable. You didn't let me know that if i will do the order cancellation that you will charge.

I want my full money in refund.

And your bloody chat response is too slow.

I had ordered food on swiggy at around 1-1:30am in the morning.

To my horror, what i received contained a box with half-eaten rice.

I contacted the customer service through app and twitter, they refused to help me out and told me to write an email.
I ultimately sent an email, and now i received a template response, also telling me to contact through the app itself. And now back to the app cc, they just send me a template response and to email again.

Yesterday I'm trying to order some juice from Swiggy App. In Gandhi Nagar Vellore tamilnadu. After selecting Fresh Diet shop which listed first in Swiggy list. After that I found FSSAI no at bottom of menu. For my clarification I check throw online it shows Exipried. Pls take action again this
Shop detsils
Fresh Diet
Gandhi Nagar
Vellore
Tamilnadu
632006
FSSSI no [protected]
Shows Expired
Please take action
I also send complind To TN food safety department

I am very very disappointed this kind of behaviour. I placed order with swiggy at 11 and waited for two long hour.The delivery partner called me and asked me to come some other place if I want to take my order else he will not deliver the order to my place.I called the customer care he was offering me a hundred rupees coupon which I denied because I wanted to replace the order so I wanted 125 rupees coupon, also one more think if I see your ad or your policy if you say that if order is not deliver in a time you will refund the full money, what if the order hasn't been delivered.The order was not delivered and someone from swiggy cancelled the order without my permission. Please address following issue.

How can someone cancel the order?
How can delivery partner deny to deliver the order?
What would you do if the customer cancel the order will you refund any money?
why you did not provided me a coupon same as the value of the food?
What about the time i wasted ?
what about the money that I had 125 rupees only in my account now it is with swiggy for next some days?

Hi team,

So, this is how it went.

Order #[protected] | wed, jan 8, 2020, 08:18 pm : paid 450 rs

I placed this order and the delivery guy marked it delivered without delivering. I called you guys and was escalated and a replacement order was placed as the delivery person wasn't responding.

Replacement order placed by your escalation support: order #[protected] | wed, jan 8, 2020, 09:06 pm

Note: it's the same items that were ordered again.

Then received a call from swiggy at 9:33 pm informing that my watermelon feta salad wasn't available and the person canceled the unavailable item i. E. Watermelon salad and informed that 219 rs will be refunded to paytm (Source of payment) within an hour and that i would get the delivery soon.

It's been more than 13 hours now, no update on the refund. Contacted support and have attached the horrible conversation and see what they said.
So, here's my question:

If i was promised a refund of 219 rs, where is it?
If it was a replacement order, and you can only see one item, then what happened to the money that i paid of the other item as i don't see that amount anywhere being refunded?
I ordered 2 and got 1, so where's my money again?
I need an immediate answer as to its been a recurring issue since this new year and honestly, now i am skeptical of ordering again.

I order 2 items from swiggy, prepaid but only 1 item was delivered.
After hours of chatting with the support team via mail all they could tell me was they are sorry this happened to me and my feedback is very valuable and all but apparently i'm not entitled the money back for the missing item.
I don't see how this is fair at all. Are they not expected to refund the items that were not delivered? Does this mean that every time...

I ordered food on 20dec and on delivery found it eaten/spilled and inappropriate to eat. We raised the complain to support service, with photos. Initially he was agreeing to return small amount only. Also, he was so rude that we raised the level to his superior. It was then agreed for full refund and i was told payment will come within 4-5working days. After a week, we again raised issue of not getting refund, for which they again reassured...

I ordered 2 units of chocolate pan cake with honey and maple syrup from “breakfast express” and paid ₹324 for the order but got an omlette in place of what i ordered. I complained to swiggy about it but dint get any refund or replacement from them. I mailed the issue to their customer service and got a very unsatisfactory reply from them. They have taken the issue very casually and are not ready to resolve my issue

Hotel - breakfast express, himayathnagar, hyderabad

I given order on foodclick (Akota, vadodara) via swiggy at: 01/12/2019, 01:08 am. Payments was also done by card of rupees 210 rs not received order or not perfect solution from swiggy.

मैंने रत को 1 am को आर्डर दिया पर 1.40 am ऍम तक नहीं आया. डिलीवरी बॉय आर्डर लेके होटल से निकल गया but वो डिलीवरी लोकेशन से wrong way पे जा रहा था तो मेने उसे 1.42 am को कॉल किया तो उसने call नहीं उठाया तो फिर 1.44 am को कॉल किया नहीं उठाया तो 1.45 am ऍम को कॉल किया तो उसने उठाया और 1 min 5 sec जैसी बात हुई तो उसने कहा क rathod sanjay (Delivery boy) - [protected] "सर में आ रहा हूँ, एक मेरा दूसरा आर्डर डिलीवरी करने आया हूँ तो वो आर्डर का लोकेशन नहीं मिल रहा. वो डेलिवर करके आता हूँ 5 मिनिट में" 5 मिनिट के बाद वो नहीं आया तो मेने उसे 1.55 ऍम को कॉल किया और कुछ 39 sec बात हुई और बोला आ रहा हूँ. But फिर भी नहीं आया तो मैंने वापिस कॉल किया but फिर उसका कॉल लगा नहीं. मैंने last 2.10am तक call लगाया but लगा नहीं. फिर मेने साथ में swiggy chat support में contact किया और करीब 1 dec 3.10 am तक बात चली फिर भी कोई solution नहीं आया मेरी problem का. मेरे घर पर गेस्ट आये हुआ थे उस रत तो मेने आर्डर किया और फिर न आर्डर आया टाइम पर और न सही से रेस्पॉन्स. 1am to 3.10 am तक मेरा समय बर्बाद किया और ऊपर से बुखा रखा वो अलग. और पैसे ले लिए बिना order delivery kiye वो अलग. Swiggy wasted around 3 hours my time.

My some questions to swiggy
1. 1 delivery boy) एक साथ में 2 order कैसे ले सकता है? (Reply from swiggy chat no a delivery partner cannot have two order at a same time)
2 - अभी तक मुझे कोई अपडेट क्यों मिला swiggy की और से उस रत हुआ क्या क मेरा आर्डर नहीं मिला मुझे?
3- मेने उस रत swiggy chat support में परेशान होक कहा था के मुझे अपना account permanent डिलीट करना है उसका भी कोई सलूशन नहीं दिया (उस दिन के बाद आज तक मेने आपकी swiggy service नहीं use की है. मुझे बताई के swiggy से permanent ac कैसे डिलीट होगा). मैंने अपनी family के सभी member के mobile से swiggy app uninstall करवा दिया उस दिन की बेकार सर्विस के बाद. But मुझे permanent account delete करना है तो कैसे होगा?

ऊपर के सारे सवाल मेने swiggy chat support में किया है पर वहा से मुझे कोई सही और solution नहीं मिला. और मेने पूरी swiggy support chat का conversation के स्क्रीनशॉट निचे की image add किये है. Also swiggy chat support accepted there is rules to not accept 2 order at same time. We are very disappointed with swiggy services.

I can’t forgive this matter easily. I will take serious action against matter. Anyhow. It’s a proper cheating from swiggy.

Please find below attachment of order detail, call detail, and chat conversation with swiggy chat support.

Very rude and abusive behaviour by delivery guy. I ordered at 8.19 pm. He came to my location at 8.51 pm and called me. Said he is waiting at gate. I was in second floor and i reached him by 8.54pm. When i went to pick my order from delivery guy he started yelling at me telling that i came late. And he wants to attend next delivery. He was not in his swiggy uniform. And also carried a pillion rider with him. He told that his leg was injured and couldn’t walk to deliver the food to me. Upon questioning why is he working while he is injured. He started using abusive languages at me and calling me names in front of public. I am a doctor and this incident happened in hospital premises. Thank god there was security at the gate these guys looked like goons and came at me for attacking. I quickly escalated the place. And deeply unsatisfying with swiggy. I want strict actions taken against this guy

Hi Team,

i ordered the food (order no :[protected]) from swiggy today, but due to some application issue my 1st transaction (order id mentioned in subject) was cancelled.
Now i got the message that i would be charged Rs.536/- on my next order.
Since i ordered the food again and i am getting charge on my previous order which got cancelled due to application issue,
which need to be taken serious note. Being a consumer its not my mistake that due to any application issue i should face such kind of problem
kindly arrange a call to discuss on this further.

Thanks

I ordered 4 items and one out which was missing. Despite of sending multiple mails to swiggy support, no corrective action was taken. All kind of out of context excuses was given to me. I lost money and my time following up with swiggy. They are blatantly telling me that refund will not be made for this and we have made a note of it. There customer support has not given any reason behind it.

Hello, yesterday at 08:07 pm i was book two order chole bhature & paneer chily sandwich, i paid payment through google pay. whenever i recived my order and open packet one item dilevery boys was nilesh.
please refund my sandwich amount and take action againt apna sweets & dilevery boy. customer not supporting me.
Regards
Narendra Bambiwal
[protected]