Swiggy Complaints & Reviews

Order issue (I have packaging or spillage issue with this order) for order #[protected]
Order was placed on 24 dec, 2019.
I have received a spilled pizza. I have attached a image with this email. This pizza is not edible anymore. I want a refund for this incident. This is most probably the fault of the delivery agent of swiggy and i have not gotten any satisfactory response from swiggy team....

Swiggy has blocked my number citing that i have made financial frauds with them. I have asked them to give me the details, they could not give. They are not reinstating my account and asking me to change the number and email id to register. I don't want to change my mobile number just to create another account with them. The last conversation from them is on dec 20th 2018 and they did not respond to it after that. I have attached the screenshot...

We ordered 19 boxes of biryani from behrouz for our christmas party in office at 12:00pm. The order was ready by 12:20pm as confirmed by the restaurant but the swiggy rider was unable to carry them as it was a big packet.

Issue was raised to swiggy at 12:30pm, and for the next 2 hour, they just kept on changing the rider, without understanding the issue. After the 4th allocated rider denied the order quoting the same issue,...

I ordered veg biriyani rice and resturant given rice from non veg biriyani rice when i complained about it over swiggy they started giving computer generated reply to this email or over chat but they were not ready to refund my money and neither they were ready to give feedback to restaurants i told them you guys should take an action against them as its wrong how they can give non veg while we order veg...

I received order completely spillage and packaging .
Hence other items are impacted badly and It was not able to eat. as consequences i did not have food

PFA pic of effected packaging.

I need immediate resolution on this .. while i raised this concern to Swiggy support they are denied for any compensation. i have beard monetary loss due to leakage food and food not used so i should get refund my amount.br...

I have ordered for a pizza from a top rating restaurant named John Carlos...and I paid 152rs after discount... I am so excited about my pizza because this is the first i have ordered from a never tasted restaurant just by seeing the ratings ... But when i recieved the pizza.. i felt thugged because it was cold and the veggies were staled, , the smell was very bad from the pizza. And i had to dump it.. because it was enough to make some sick...

Hi,
I had the worst experience with swiggy last night. I ordered food from swiggy and got wrong order delivered from swiggy twice. I am tired to explain the same issue again and again to swiggy support team but there is no productive response except apology i got from them. I am attaching all the screenshots of the chat. I did not eat the food. I want them to arrange a pickup of this wastage for which i paid 467 rs. And refund my...

23rd december;

My order continuously 2 times in a day got cancelled and they dont even bother to explain to customers. They just ask customers to cancel their order!!!

How can you ask your customer to cancel the order?

Md faizan ahmed answered our call and not even trying to resolve the issue he asked us to cancel the order.

Not even compensation provided by swiggy for so much...

Hi.
Greetings of the day.

I am writing this to report an issue of food quality and quantity of my food orders from swiggy. It's been more than enough times that my value of money has gone down and swiggy fails to accept their fault and in providing me a satisfactory resolution. I have spent at least 15-20 grand in the past few weeks in ordering food from the app in illness and i have been conned everytime. After a series...

Hi, we have ordered an item with id:[protected] (From yum yum tree restaurant). A few minutes later we find the status of the order like cancelled. We tried to reach to the customer service and they replied as if they tried to reach and the order is cancelled from their end. The also added as we willbe refunded with half of the money due to this. To be frank, we did not receive any call from swiggy. (Maybe due to range issue we couldn't see...

I have ordered my food in ovenstory pizza today at 11.40am my order# [protected]. I got my pizza only at 2.30pm. Where the pizza was fully wet and busted. I tried to reach the delivery person she is not responsive, i have raised the complaint to call centre they also not responsive. I have paid my money in advance for the food. But the delivery executive and call centre simply saying that if you dont want the food cancel it payment will be...

Order no - [protected]
I had order from this restaurant called pappi machiwala — i ordered butter chicken half and mutton seekh roll — the food was pathetic and i have serious concern over the quality.. Further i got the wrong order as i had ordered mutton seekh roll and i was sent mutton malai roll.. Such a huge blunder.. Der was cream in the roll whereas pappi machiwalas rolls never have such horrible cream in it.. And the butter...

I ordered food from wah ji wah, stale and bad quality food was delivered to me from some local store.
Food is of very low quality. When ireconfirmedfrom the restaurant, they refused any order from such item.
When i called customer care for help, they issued 50% refund and refused any further help. Behaved very rudely and were not at all supportive.
Never gonna order from swiggy again....

I am a regular customer to swiggy, this is the most embarassing situation i have faced with swiggy delivery agent, my hotel room was 209, but the hotel premises stars from 4th floor, so for that hotel their room number starts like 101 and 2nd floor they will start series with 201, delivery boy has a problem with that and he was bad mouthing me very badly, he was threatening me, he created a scene here at the hotel, pls look after that.br...

We ordered dhaniya chicken masala but we got something else and it was stinking

It occurred on: 20/12/2019

Need refund worth rs 249, one item wasted and money worht that amount.

I look forward to your prompt response on this matter as swiggy support is not helping us

Swiggy has stopped addressing customer issues over chat and do not resolve issues over email as well. This is really...

Dear all,

I ordered an item for two products but i received only one product and raised the complaint regarding for this refund they simply saying sorry for inconvenience caused we can't provide the refund unfortunately.

Customer satisfaction is important for us.

They are responding like that for every mail.

I called through call support and talk to supervisor they also responded...

On december 12, i ordered food from swiggy and in some minutes it showed that items are not available in that restaurant by which they cancelled my order and notified me that refund initiated and will be credited in 4-5 days.

Second order got cancelled from swiggy on 13 december, in which delivery boy was not reachable till 1 hour by which they canclled my order and same as earlier order they notified me amount refund initiated...

I order food from swiggy regularly and recently their customer service has become very poor. I am being blocked from chatting from customer care and even when uncooked bad quality food is delivered to me, they say they cant give any compensation. The company is doing very poor in customer service and altogether poor in everything. The delivery guys are being lethargic at night, one delivery guy told me he is # and will go pick up the order...

Your delivery boy had a very bad service as he can't get change and then he told and give me his number and now when I am trying to call he is not picking u what the hell is this I want my money the order was about 149 rupees I gave him 500 and he told that he will gave me change another time when he came to any deliveries near my house but till now he hasn't came and he is not picking up my call I want my money back.his name is staydev and...

I ordered tandoori schezwan chicken from a restaurant in mumbai, in the swiggy app the amt showed was rs 452 at the time of placing order. However when the order arrived the bill was of rs. 492. Which i refused to pay. How come while ordering the amt was different and on arrival the deliverycharges were applied. As a result swiggy has charged fine of 246 rs for what??? Uninstalled this app never ordering again. Resolve this issue at the earliest....