Swiggy Complaints & Reviews

I order food from swiggy regularly and recently their customer service has become very poor. I am being blocked from chatting from customer care and even when uncooked bad quality food is delivered to me, they say they cant give any compensation. The company is doing very poor in customer service and altogether poor in everything. The delivery guys are being lethargic at night, one delivery guy told me he is # and will go pick up the order...

Your delivery boy had a very bad service as he can't get change and then he told and give me his number and now when I am trying to call he is not picking u what the hell is this I want my money the order was about 149 rupees I gave him 500 and he told that he will gave me change another time when he came to any deliveries near my house but till now he hasn't came and he is not picking up my call I want my money back.his name is staydev and...

I ordered tandoori schezwan chicken from a restaurant in mumbai, in the swiggy app the amt showed was rs 452 at the time of placing order. However when the order arrived the bill was of rs. 492. Which i refused to pay. How come while ordering the amt was different and on arrival the deliverycharges were applied. As a result swiggy has charged fine of 246 rs for what??? Uninstalled this app never ordering again. Resolve this issue at the earliest....

Incorrect order [protected]
I have placed an order of veg combo and they delivered me a non veg combo

After contacting the hotel they said swiggy will take the responsibility... Swiggy team is not even replacing and nor providing any refund

Why should i take a 75 rs coupon when my whole money got wasted becoz of their wrong order.. How shameless can the senior executives be to disconnect the call
br...

Hi,
I have cancelled an order on november 17th 2019,
Oder number is given above.
I have had a chat with a person named ranjana.
The refund of ₹316 has not yet been received by me.
Kindly help me out.
Please send me the utr if the payment has already being done.

Thanks & regards,
Akarsh panickar....

I had ordered food from one of the restaurants in swiggy and it turned out to be spoilt. I have been refunded money before but this particular time the amount was not refunded. Even after raising many complaints the issue wasn't registred and the agents were very rude in terms of providing a solution.
The escalation team also sent the same complaint saying that they can't refund the amount. We work day and night and when we order food...

I have recently ordered 4 cupcakes from a know restaurant bakingo. So i faced this spillage and packaging issue mainly and due to which all of my cupcakes got spoiled. Firstly i requested swiggy's chat support to solve the issue which they denied to do and have asked me to share an email to them. Meanwhile they promised that i will get a call from their support team. After sharing that email what i received was sorry for the inconvenience...

I ordered at 9 pm on 18-12-19 on swiggy. i payed online.but i didn't receive any order.firstly they do not receive any call and if they receive then they do not reply properly.
They always say that they will refund money.my question is that we people always suffer because of their unprofessional behaviour.i m a doctor, i was so hungry that time.
Swiggy do not compansate this any time....

My husband has ordered a food from kuwait from contact [protected]. We didnt receive any food and marked food as delivered and our money got deducted...
Swiggy person contact : [protected]
Actually my husband was happened to give a surprise to me... But went in vain... So reckless these swiggy person... Atleast he could have cancelled the order... But instead of cancelling the order he marked it delivered....

I ordered delivery online using Swiggy. The order number was [protected]. The amount was prepaid and while the order was delivered, one of the items was missing. I complained to the customer care but they refuse to compensate me for the missing item and they say they won’t replace that item either.

This is just one of the many issues I face while using Swiggy. Most often, orders aren’t delivered at all....

I ordered some food online for delivery and paid through debit card. However their delivery executive refused to come and canceled order from his side. And now Swiggy refuses to return the paid amount as well. Their customer care service simply keeps repeating that they cannot process a refund without giving any reason as to why not.

The order was placed on 16/12/2019 for amount of Rs 643.00 and the order number was [protected]....

Need to bring to your concern that one of your delivery boy dated 17th, december, 2019 around 10.00 pm on cmh road in a hurry to delivery bumped his bike to my son`s bike in a wrong full manner causing him serious injuries on his right feet middle finger, fractured and skipped the place instantly not bothered to check what happened to the victim.
Not only with the above instance, i personally faced many situations where they are hunger...

On 17 december 2019, i ordered a subway meal on swiggy at 7:58 pm. I have complete order details if required. The service and quality of food were extremely disappointing and shocking. After delaying the delivery by almost one and a half hours, i received extremely soggy and cold food. I was given the excuse of there being a rush, but being a tuesday evening in navi mumbai, one could only imagine about the same. This has been a case with...

I had ordered a cake from bliss chembur on sat, dec 14, 2019, order no. #[protected] and it was delivered by nitesh kumar in an inproper state, where my cake was bought by him on a bi-cycle and this is so unprofessional of him. Adding on to this he kept my cake in his bag-pack vertically because of which my cake was mashed forom one side. With reference to my conversation with an employee at swiggy, i am expected to receive a refund of rs....

1. I placed an order for dinner on 27 nov 19 with tadka dhaba in pundcherry. The order failed but the amount of rs 898/- was deducted from my account.

2. I contacted swiggy immediately through chat and was assured that the refund would be made in 4-7 working days.

3. I contacted again on 09 dec 19. I was again assured of the refund in 4-7 working days.

4. I contacted again on 11 dec and 17 dec...

I ordered on last Thursday i.e. 12/12/2019 but the items were missing from both the meals. I made a complaint and they replaced the order which i have not received yet. Delivery boy called me and informed me that restaurant is closed due to which he was not able to deliver the food. He then recently informed the swiggy about the issue and swiggy people has marked it delivered automatically.
There is no fault of the delivery boy but...

My order number is [protected]. I have ordered from subway, shivaji nagar, pune which conatins aloo patty sub and pepsi can 330ml. But i received only one item which is sub so i contacted swiggy customer support executive from help menu where khushbubehen came for my help but she didn't help me in this and told me that swiggy can not compensate in this order then another person came malathi, she also replied the same. After that i contacted...

Hello, i'm priya chandrajeet ram, today i downloaded swiggy app & when i entered my jio number [protected] is already been used for some person named akansha nakate & her email address was [protected]@gmail.com because of her i cannot use my number for my swiggy account, i want to report her account & request to remove her account from my number so that i can use my number to handle my swiggy account....

This is the second time i am raising the same complaint. Someone from kochi is using my email id to order food through swiggy. The order summary is regularly sent by swiggy to my mail id. Swiggy does not have a customised selection option to complain about this particular issue. Please resolve the issue asap.
The address of the person who order food through swiggy using my email id is as follows: girija, amogha house, chakkaraparambu,...

I ordered 13 cakes and they delivered only 5 and there was no cod option and i had already paid the entire amount. When i complained to the customer care they said the refund is not possible and we will take care that no such issue reoccur. I am asking to refund for only the 8 items that were not delivered and they are not ready to do it.
First they say there is only pre paid option and then not deliver more than half the items and...