Swiggy Complaints & Reviews

You guys have the worst delivery service in Sarjapura Area. I have never experienced this kind of service ever from anyone. We placed the order at 8.30pm. Didn't receive it till 10.00pm. Called at the call centre the executive said there are no delivery executives available hence he cancelled our order after 10 mins. Then we call up the restaurant and request them to deliver us and they also agree but a swiggy delivery guy turn up and takes...

There is this restaurant sri udupi park,
On its menu
Idli - ₹40,
On swiggy - ₹51

Plain dosa -₹50
On swiggy -₹69

Clearly, swiggy is overcharging consumers in the disguise of delivery.
Why are their so many hidden charges?
Including delivery charges, packaging charges in addition to already overpriced food items?

I hope this gets closed soon....

Swiggy delivery boy took delivery from door and swiggy executive misbehaved and automatically canceled my order.. The delivery boy kedarnath behera canceled the order and left from my house... He abused me in front of my security... Poor service from swiggy... Then swiggy executive called me n misbehaved me saying we will cancel your order as we can't reach the executive i was hungry n still they didnt listen to the plea n automatically canceled...

Hi, i ordered from swiggy from a restaurant and the order time was shown as 32 mins. Then after 10 min, igot a call from their delivery executive stating that the restaurant from where i placed order wants to talk then they told me that my order would take 30 mins more. I agreed to this. Then i got call from swiggy 2 times saying that your order will take 20 mins more to which i agreed as there were some guests at my home and i did not have...

I had registerd as a new user in swiggy.
It was said that use can use the code order50 for the first 5 order...
I had only ordered 1 item only with that coupon
... And now..
Its being said that the coupon had expired...
My 4 coupons are not still used.and when i tried to have information about that its only valid for 1 month. swiggy dont even tell that on their condition about that 1 month.
Need...

Today i ordered paneer combo from "aami bengali" restaurant but was very dissatisfied with the food quantity — pulao quantity was very small, chutney was not given enough quantity to eat and the salads were not that good.
I am not all satisfied with the food. Few days back i ordered food from the same restaurant and the quantity of the food was sufficient but not today....

I placed an order today 22/11/2019 for burger from burger king through swiggy.
I placed order for 2 burgers and 1 combo pack.

I did not receive the items that included in combo
I raised a complaint for swiggy and the response i got is that i will be getting rs 30 as an apology...

I paid 154rs for the combo and for 2 items (Fries & large pepsi) they are saying that they will provide 30rs coupon......

I am shrirang joshi i had placed an order they cancelled the order they assured me to give me a coupon but they instead cancelled it and initiatived a coupon and this happened twice
I am just cornered by swiggy and those from customer care are just harrassing me for the service rendered
They said me do what you want and the discount is just a fun thing for them i have lost money twice...

Currently I'm residing in kharagpur west Bengal and they started business to take 10000rs to give delivery executive..
I tried lot but they everytime demanded me as commission then how can I give when I pursued my graduation but they denied bcoz i can't afford...
So what is your company's intention tell after that i will do whatever i have to do but definitely this is very rodicoulus.
I will forward this...

This is with reference to my order number [protected]. The order had clear instructions to not put any tomato and lemon in it, however this wasn't followed at all (see attached images). Not only I had to skip my lunch, I almost consumed something that I am allergic to which could have health issues for me.

As solution, the team is offering Rs. 75 as apology token. This is what their standard solution is. Also, they are not...

I order a plain cheese omelet
After receiving it i opened it and see that omelet is totally burned and all omelet and packing was badly
And when i contacted the swiggy consumer care they replied that they can't help in this case they will pass feedback to the restaurant
Restaurant guy told me sorry and cut the phone what a bad misbehavior
But this is the duty of swiggy to help the customer when they face a...

Hello customer support,

My order # [protected] has been cancelled by vendor but my money has not been refunded, even though my swiggy account says “refund generated”. Received mail from swiggy saying i didn’t confirm so they will not refund!! What was i supposed to confirm n where? With no proper refund procedures from swiggy, i will no longer place orders with you.

Thanks,...

I have ordered three egg roll from swiggy on 18.11.2019 and rs. 181 /- has been deducted from my account and order is not completed. I have paid from google pay, after successful transaction order is not completed but amount deducted. Swiggy transaction id is [protected]. Also the amount has not been refunded. Please solve the matter. I would be highly thankful...

I was the new customer and downloaded swiggy app today. I ordered for main course and after order realised about breads, asked online chatting executive to add breads for which I'll pay directly. But he said no modification can be made and I was forced to cancel my order and my 50 percent payment was deducted. This was my 1st and last experience with twiggy. Now I have removed swiggy app from my mobile. Thank you for this wonderful experience....

I had ordered and they provided me refund on nov10 but still it was not credited to my account... Wats the reason mainly? I have contacted help service but they told me that amount was initiated... But not yet... It was not credited to my bank account... Provide me a solution for this and respond me immediately... Already 7 days were finished... Give me response...

I placed an order on 1st october of rs. 400 They amount was deducted from my account and i got a sms too. But later i got to know the orfer was not placed due to some issue in transaction. And today it is 18 november my money is still not transferred. I have texted and mailed the swiggy team more than 30 - 40 times with the passbook proofs of money deduction . At first they said they didnt receice any amount from my side, then they said they...

This swiggy delivery boy is a very rash driver. Such a careless person on duty, driving vehicle very fast and doing accidents on the way to delivery. It is a shame to have such a person on job. After doing mistake, he is blaming the person to whom he dashed the vehicle. Abusing on road even after doing mistake. Two wheeler no: gj06jk7152.
Time 10pm.
Date: 17/11/2019
Location: karelibaug vadodara....

Onboarding an outlet on this aggregator is becoming a nightmare, every call you make to customers care number it feels we talking to bots.
The outlet is on board after continuous effort for 45 days, and suddenly there is no pod allocated which makes the outlet no serviceable.
These aggregators get their business from the food we sell and customer buys, all the restaurant owners get the feeling that we all are working for these...

Items were missing form oder. Missing items cost 45rs, and they provided with 50rs coupon - onetime usable. If the missing items are ordered then i have to pay 30rs as delivery charge.
The compansation is insufficient.

The received item is unhygienic and the support persons offers 25rs coupon as token of apology. The price i paid for the item was more than 50rs.

Again i lost my money....

I order a cake from swiggy worth 330rs
After receiving it i opened it and see that cake is damaged and all cake was ruined
And when i contacted the swiggy consumer care they replied that they can't help in this case they will pass feedback to the resustrant
But this is the duty of swiggy to help the coustumer when they face problem
I also shared the images of cake with them....