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Swiggy Complaints & Reviews

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Updated: Dec 2, 2025
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Swiggy reviews & complaints page 139

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S
Shiju143
Jan 4, 2020
Resolved
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For my order number #[protected] i have applied the given coupon code welcome50 and shown the price 320 when i compleat the order its took all 420 from my account i am attaching the screenshot for the same.. And on my another account it is showing 2 offers for 2 different banks when i am applies it not working but when i am proceeding with out offer its working... Its complete cheating

You can reach me @[protected]
+2 photos
Feb 11, 2020
Complaint marked as Resolved 
Verified Support
Jan 05, 2020
Swiggy Customer Care's response
Hi Shiju, we are sorry that you feel this way and truly did not mean to disappoint you. We have highlighted your issue and will contact you at the earliest.
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    Aniket Jawkar
    Jan 4, 2020
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    delivery issues escalation

    Address: 410206

    Hi,

    There are two incidences i want to report.

    1. I ordered food on 01/01/2020, order # [protected]. Got the incomplete order delivered after the estimated time. Tried calling restaurant, the rep of restaurant mentioned as he had requested to wait the swiggy delivery rep, but the person was in rush and didn't listen to him and left without taking the food parcel. Now that was a real inconvenience and utter upsetting...
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    Jyoti_rawat
    Jan 4, 2020
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    Address: 17, link road, 2nd cross, next to Eurokids, mahadevapura, Bangalore, 560048, 560048

    Hi, i ordered food from swiggy order no [protected] on 31st midnight which was all pathetic. I called customer care person and also emailed them multiple times for refund but they denied.
    I want refund of 350 rs as food was pathetic and swiggy customer care people are all irresponsible and insensitive.

    I was mentally tortured for same. Help me in getting refund and take strict action against swiggy for being so #.
    +1 photos
    Feb 13, 2020
    Complaint marked as Resolved 
    Verified Support
    Jan 05, 2020
    Swiggy Customer Care's response
    We are really sorry for the below-par quality of food you had to receive and also for the support that followed. We will surely work on this and try to curb such instances in the future so that we can provide our patrons a seamless experience going forth.
    Hi, I have posted in Twitter about your service. I hope now u guys have to pay much more price and it would definitely help you in loosing your cutomers.

    60889063300 swiggy order for worst quality and need refund for same - Comment #3620193 - Image #0
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      shhchauhan
      Jan 4, 2020
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      Address: 201013

      I had ordered food on 26th dec via order id mentioned in subject.

      The food was never delivered though marked as delivered in the app.
      I had to follow for 2 hours on that day and then the internet services were switched off by the government in my area and could not follow more.

      I have been following with swiggy support team since 26th dec but they are not providing any solution.

      I hope i will get resolution through your help.

      Regards
      Shailendra
      [protected]
      +1 photos
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        S Mahajan
        Jan 4, 2020
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        I had ordered for delivery of food (Donuts) for my son who is studying in pune. I did the same earlier as well many times using swiggy (So address is not an issue). Order was accepted and delivery time was communicated. However later (After 30 mins) i got call the order can not be delivered as address mentioned was wrong and you will be charged 50% of bill amount (I had paid 100% in advance). This is clearly a case of cheating the customer. Delivery might had been cancelled due to year end rush, but deducting customer money for their own fault is clearly nor good and case of forgery
        Jan 04, 2020
        Updated by S Mahajan
        I had ordered for delivery of food ( Donuts) for my son who is studying in Pune. I did the same earlier as well many times using Swiggy ( So Address is not an issue).Order was accepted and delivery time was communicated. However later ( after 30 mins) I got call the order can not be delivered as address mentioned was wrong and you will be charged 50% of bill amount ( I had paid 100% in advance). This is clearly a case of cheating the customer. Delivery might had been cancelled due to year end rush, but deducting customer money for their own fault is clearly nor good and case of forgery
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          D
          Dipesh1984
          Jan 4, 2020
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          Address: 560068

          On 02.01.2019 order no [protected] was made with atharva grand for total rs 479. Out of this, items worth rs 254 was undelivered. On calling the restaurant they admitted missing the otems. On escalating to customer care and email support of swiggy i was informed that money cannot be refunded for undelivered items.
          This is pure cheating by swiggy as they will now use the email to not pay the restaurant and at the same time not refunding the money to customer.
          Please help me get my hard warned money back.
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            mani3202
            Jan 3, 2020
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            Address: Hyderabad, Andhra Pradesh, 500072

            Yesterday i ordered sweets from agra sweets banjara through swiggy ([protected])

            I got spoiled sweets and burnted items.

            I attached the images and raised a concern in swiggy support they with our my prior permission they have initiated refund of 297rs.

            They have deducted 550rs from me.

            So kindly please take necessary actions against swiggy and particular shop.

            Thanks
            +2 photos
            Feb 5, 2020
            Complaint marked as Resolved 
            Verified Support
            Jan 04, 2020
            Swiggy Customer Care's response
            Hey Mani, we are truly sorry to know about the harrowing experience you have faced while ordering with us. We truly didn't mean to put you through such a disappointing situation. Please share the order ID or your registered details to [protected]@swiggy.in so that we can make amends for the losses you have faced.
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              Drkalps
              Jan 3, 2020
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              Address: J.J Jalebi, kurla west, Mumbai City, Maharashtra, 400070

              I ordered few rasmalai from 'j. J jalebi, kurla' using swiggy food i received was stale and was smelling rotten it was not edible had to throw it, on contacting swiggy the restaurant was not ready to change the delivery and swiggy denied a complete payment only half of my money was returned please take a look in to it on hotels sending such items just to clear their old stock
              Order no: #[protected]
              31st dec 2019
              Feb 7, 2020
              Complaint marked as Resolved 
              Verified Support
              Jan 03, 2020
              Swiggy Customer Care's response
              Hey there, we're truly sorry to hear about the disappointing experience you've had with us.Please hand us another chance to make this right for you. Our team will reach out to you over a call to address this concern.
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                Sumisam
                Jan 3, 2020
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                Address: 600053

                Orderd in swiggy money deducted from account but order is not placed in previous order also they do same thing and dont provide a instant always say we refund in 2-4 business days even i don't know they refund or not i dont receive any msg for my money is refunded... Most disappointed... Swiggy don't provide instant solution... They always says we will refund but i didn't know the they taken a step or not... Irritated lot...
                money deducted from account but order is not placed.

                Mobile no. : [protected]

                Email id : ali.rizvi.i4u.[protected]@gmail.com
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                  Address: 411060

                  Its been almost month but i am still waiting for my refund amount to be credited to my account. I have checked with bank also and they said they did not see any reversal amount to be initiated by swiggy for amount of 352 inr.

                  Would appreciate if anyone please let me know will ever get my refund amount or not.

                  If not do i need to file fraud for this kind of transaction? As it looks like fraud to me as how refund has not been processed yet.

                  My bank details from where transactions was done,

                  Payzapp (Hdfc card details): 4799 xxxx xxxx 1014
                  Transactions date : 07/12/2019
                  Amount: 352 inr
                  Time of transaction: 09:12 pm

                  Now there are 2 transaction lying on swiggy refund pipeline which needs to be refunded to me by any means be it same bank, or swiggy wallet or they ask me the bank details where they can credit the amount of refund.

                  Please below the refund details which i am waiting from swiggy side.

                  1st cancelled transaction details waiting refund :
                  Order #[protected]
                  December 7th 2019, 9:53 pm

                  2nd cancelled transaction details waiting refund :

                  Order # [protected]
                  December 22nd 2019, 8:85 pm

                  I am fed up of this follow on both side (Merchant or bank). "i will report such incident now to government it cell as online fraud for not refunding my amount though they cancelled the order and sent me fake notification about refund 1 month ago.

                  Please find the attached payzap reference mail that they did not receive any refund from swiggy for their reference.
                  +3 photos
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                    Sureshbvn
                    Jan 3, 2020
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                    Address: 600097

                    I ordered a chicken varuval masala from dindigul thalappakatti on 24 december 2019. My order reference is [protected]. The food delivered was stale and smells bad immediately after opening. I complained on swiggy about the same and the response was irritating and irresponsible. I spend 246 rupees for the food item. But the person on the chat from swiggy keeps on pasting the same words like "the best i can compensate you with the coupon of rs.200/-". I don't want any alms from swiggy. I am asking my money that swiggy is responsible to deliver me with a quality food. But the response is so annoying and irritating. Also please let me know what type of action was taken on dindigul thalappakatti for my complaint.
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                      Artshiv
                      Jan 3, 2020
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                      Resolved

                      Address: 641041

                      I ordered for breakfast from anbuselvan iyarkai unavagam today morning and the order was handed over to your delivery partner after 40mints. You may refer to this in your office because i received a cal regarding the delay.
                      Later your delivery partner found it difficult to locate my location when your other delivery partners did not have any issues regrding this. You nay check my account to see how many times i have ordered through swiggy.

                      After all this chaos your partner delivers and collects the money of rs.123-00 and simultaneously i get s message that order is canceled and you dare to charge s fine on me.

                      If this problem is not sorted by today, i am filing a complaint in the consumer redressal forum.
                      This is for your record.

                      Shiva
                      [protected]
                      Feb 4, 2020
                      Complaint marked as Resolved 
                      Verified Support
                      Jan 03, 2020
                      Swiggy Customer Care's response
                      Hello Shiva, it is unfortunate that you had to go through such an experience with us. This ain't what we stand for. We have highlighted this & the concerned team is looking into this to take corrective measures against those involved. Also, they would reach out to you over a call to have this resolved.
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                        ps230o
                        Jan 2, 2020
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                        Address: Thane, Maharashtra, 400601

                        I have made an online payment on swiggy for ordering a food but for some reason the restaurant was unable to provide the food so swiggy cancelled my order and said they have initiated refund of Rs. 375 for the same and again I made another order from swiggy for Rs. 274 and they provided spilled food. they have again apologized and initiated a refund but both refund has not yet received. whenever I try to speak them they just put all the blame on bank and say you enquire with them once again. it has been more than one month but yet no satisfactory response has been received from their end. many times I have requested to verify at their end whether transaction was successful or not but they smartly send same template kind of message we have initiated refund please contact bank. as they do not receive order on basis of transaction initiation then how can they just pull up their hand by putting all the blame on other end. this is just unacceptable. firstly they accept order and after 45 mins they cancel it and do not pay any compensation for the same as they do with the customer when they cancel the order in form of penalty. thereafter they do not give any refund for the same. this is just cheating their customer. I made both the orders on 23rd November and refund are initiated on the same day and after more than a month I am just receiving excuses. please help me for quicker and justified resolution.
                        Jan 02, 2020
                        Updated by ps230o
                        the order IDs are [protected] and [protected]
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                          Bikram_01
                          Jan 2, 2020
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                          Resolved

                          Address: Flat- 203, Srikaras Palm Residency. Kondapur, Hyderabad, Telangana, 500081

                          I placed a food order on Swiggy Mobile App (details stated below).

                          Date:- 02/01/2020 1:48PM
                          Restaurant: The Bowl Company
                          Item: Fireworks Mushroom and Corn Spaghetti
                          Order number: [protected]
                          Order Amount: Rs. 185

                          I received a different order by Swiggy Delivery guy (details stated below) and raised a complaint through the same Swiggy Mobile App.

                          Restaurant: The Bowl Company
                          Item: Mini Peri Peri Chicken Bowl
                          Order number: [protected]
                          Order Amount: Rs. 168

                          But after a chat with the customer care executive, Swiggy was not ready return my order and refund the amount.
                          +3 photos
                          Feb 17, 2020
                          Complaint marked as Resolved 
                          Verified Support
                          Jan 04, 2020
                          Swiggy Customer Care's response
                          Hey Bikram, we really regret the lapse in our services. We truly didn't mean to let you down this way. For the order #[protected], our team has already reached out to you over the call and have made amends along with sharing strict feedback with our restaurant partner. We request you to write to us in detail about the issue you have faced with the order #[protected] to [protected]@swiggy.in. We would be more than happy to assist you :)
                          I have received wrong order from instamart.. ordered Britannia multigrain bread but received Britannia brown bread and raw banana's for the order number-#[protected]..

                          delivered wrong order and subsequently rejected my request to take back the wrongly delivered item and initiate refund. - Comment #4002440 - Image #0
                          delivered wrong order and subsequently rejected my request to take back the wrongly delivered item and initiate refund. - Comment #4002440 - Image #1
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                            Nidhi Sharma Tanwar
                            Jan 2, 2020
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                            Resolved

                            Address: 103, North Point Apartments,, North Road, St Thomas Town, Cooke, Altaf Chillies, Bangalore, Karnataka, 560084

                            I am a vegetarian and I was given non veg meal.. Now there is no refund, no replacement that is being done.. Who is to blame here?

                            Now the swiggy customer care wants me to pay for this food and not even resolve the issue.. They cut short my conversation in between and decided to close the chat.

                            This is so rude. I have asked them to return my money back or take the food back as I can't even keep this food in my house since I strictly follow vegetarian lifestyle.
                            Nidhi
                            +3 photos
                            Feb 8, 2020
                            Complaint marked as Resolved 
                            Verified Support
                            Jan 03, 2020
                            Swiggy Customer Care's response
                            Hey Nidhi, this is not at all acceptable and we're extremely sorry for the letdown. This is not what we stand for and we take such issues very seriously. Kindly help us with the relevant order details by writing to us at [protected]@swiggy.in so that we can have this issue addressed at once.
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                              Monika Mali
                              Jan 2, 2020
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                              I was charged 295 & 407 for 2 orders. One of them was ordered but when delivery boy came he asked for cash and said that the amount is not paid. I paid him 295 in cash. I was trying to order another food item for 407 from pizza hut, but amount got deducted and no order placed. Now my bank is saying that transay is successful and swiggy says failed transaction. What should i do
                              I unable to log in i got error like your mob no. already used in past 6 month. gv me solution what to do even i can't reset my password
                              my no. is [protected]
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                                V
                                Vaibhav Jain1980
                                from Bareilly, Uttar Pradesh
                                Jan 1, 2020
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                                Resolved

                                Address: House no.149 sector 31B Noida, Gautam Buddh Nagar, Uttar Pradesh, 201303

                                Hi,
                                Registered mobile no.is [protected] Vaibhav jain, I ordered from pizza tree yesterday which was not delivered till next 2 hrs and cancelled forcefully after the discussion with many swiggy executives. Same thing happened today, I ordered from kathi and rolls which was again not delivered and cancelled after 2 hrs after big discussion and fight.
                                +2 photos
                                Feb 5, 2020
                                Complaint marked as Resolved 
                                Verified Support
                                Jan 05, 2020
                                Swiggy Customer Care's response
                                Hi Vaibhav, nothing disheartens us more than our patrons disappointed. We would never want you to leave us. We would like to reach out to you over a call at the earliest so that we can understand better what transpired so that we can have this resolved into an amicable resolution.
                                Please check my restaurant I'd not working it's showing closed when customer trying for order and from many days I trying for help but not any revert I received from swiggy so please do the needful and start my restaurant as soon as possible
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                                  Parag Mallik
                                  Jan 1, 2020
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                                  Address: 43D Siddhivinayak Apartment, B wing 3rd floor, Room no 308, Keshavrao Khadye Marg / KK road, Saathrasta,Jacob Circle, Mumbai City, Maharashtra, 400011

                                  The order that i received from swiggy had basically none of these things that i ordered and on contacting i was told that it was none of the business of the executive and i should contact the email via which i was just told that they will look into it further and i was given no resolution. So basically i was scammed off my money and given no food and also provided with no refund aur any kind of help this is not the first time that i was a victim of swiggy malfunctions i really don't want to use this app now i just want my money back
                                  I am Swiggy rider
                                  For Faridabad Sec 15
                                  Mr. Pradeep If an order was a bit late, we used to give people a phone lane.Sir, I did not have any order, so I used to say that I had gone to the office to compile, so I stopped my money.
                                  My order was value was 581/-. The delivery was all spilled so I returned. The delivery guy booked the order as “ delivered “. On numerous calls and chats I was just refunded Rs 285/-. The customer executive expressed sorry and said thats the best they can do !
                                  suntexgar's reply, Dec 25, 2019
                                  Sandeep Tewari
                                  9830012969
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                                    m2020
                                    Jan 1, 2020
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                                    Address: No.9, Alappakkam Main Road, Maduravoyal. chennai, Chennai, Tamil Nadu, 600095

                                    I ordered sweets & savories from adyar anandha bhavan yesterday through dwight to gift it to my friend on new year's eve. When my friend came home i took the parcel and found some items missing i was really shocked. I always have given high rating and never complained about any thing so far. This is the first incident and i am really disappointed. Please help me get the missing items delivered or refund. Thank you so much in advance. Happy new year.
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                                      Vibhash Rai
                                      Jan 1, 2020
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                                      Address: Bangalore, 560026

                                      Complain number- [protected]
                                      I have order cake and few add-on items i have received incomplete iteam when asked them to deliver complete product they havent ready to deliver missing iteam. They have no clue how to solve my issue. If you have time and patience to buy half iteam from swaggy and missing iteam from market you can prefer swaggy. My issue is still unsolved.
                                      +1 photos
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