Swiggy Complaints & Reviews

I ordered few rasmalai from 'j. J jalebi, kurla' using swiggy food i received was stale and was smelling rotten it was not edible had to throw it, on contacting swiggy the restaurant was not ready to change the delivery and swiggy denied a complete payment only half of my money was returned please take a look in to it on hotels sending such items just to clear their old stock
Order no: #[protected]
31st dec 2019

Orderd in swiggy money deducted from account but order is not placed in previous order also they do same thing and dont provide a instant always say we refund in 2-4 business days even i don't know they refund or not i dont receive any msg for my money is refunded... Most disappointed... Swiggy don't provide instant solution... They always says we will refund but i didn't know the they taken a step or not... Irritated lot...

Its been almost month but i am still waiting for my refund amount to be credited to my account. I have checked with bank also and they said they did not see any reversal amount to be initiated by swiggy for amount of 352 inr.

Would appreciate if anyone please let me know will ever get my refund amount or not.

If not do i need to file fraud for this kind of transaction? As it looks like fraud to me as how refund has not been processed yet.

My bank details from where transactions was done,

Payzapp (Hdfc card details): 4799 xxxx xxxx 1014
Transactions date : 07/12/2019
Amount: 352 inr
Time of transaction: 09:12 pm

Now there are 2 transaction lying on swiggy refund pipeline which needs to be refunded to me by any means be it same bank, or swiggy wallet or they ask me the bank details where they can credit the amount of refund.

Please below the refund details which i am waiting from swiggy side.

1st cancelled transaction details waiting refund :
Order #[protected]
December 7th 2019, 9:53 pm

2nd cancelled transaction details waiting refund :

Order # [protected]
December 22nd 2019, 8:85 pm

I am fed up of this follow on both side (Merchant or bank). "i will report such incident now to government it cell as online fraud for not refunding my amount though they cancelled the order and sent me fake notification about refund 1 month ago.

Please find the attached payzap reference mail that they did not receive any refund from swiggy for their reference.

I ordered a chicken varuval masala from dindigul thalappakatti on 24 december 2019. My order reference is [protected]. The food delivered was stale and smells bad immediately after opening. I complained on swiggy about the same and the response was irritating and irresponsible. I spend 246 rupees for the food item. But the person on the chat from swiggy keeps on pasting the same words like "the best i can compensate you with the coupon of rs.200/-". I don't want any alms from swiggy. I am asking my money that swiggy is responsible to deliver me with a quality food. But the response is so annoying and irritating. Also please let me know what type of action was taken on dindigul thalappakatti for my complaint.

I ordered for breakfast from anbuselvan iyarkai unavagam today morning and the order was handed over to your delivery partner after 40mints. You may refer to this in your office because i received a cal regarding the delay.
Later your delivery partner found it difficult to locate my location when your other delivery partners did not have any issues regrding this. You nay check my account to see how many times i have ordered through swiggy.

After all this chaos your partner delivers and collects the money of rs.123-00 and simultaneously i get s message that order is canceled and you dare to charge s fine on me.

If this problem is not sorted by today, i am filing a complaint in the consumer redressal forum.
This is for your record.

Shiva
[protected]

I have made an online payment on swiggy for ordering a food but for some reason the restaurant was unable to provide the food so swiggy cancelled my order and said they have initiated refund of Rs. 375 for the same and again I made another order from swiggy for Rs. 274 and they provided spilled food. they have again apologized and initiated a refund but both refund has not yet received. whenever I try to speak them they just put all the blame on bank and say you enquire with them once again. it has been more than one month but yet no satisfactory response has been received from their end. many times I have requested to verify at their end whether transaction was successful or not but they smartly send same template kind of message we have initiated refund please contact bank. as they do not receive order on basis of transaction initiation then how can they just pull up their hand by putting all the blame on other end. this is just unacceptable. firstly they accept order and after 45 mins they cancel it and do not pay any compensation for the same as they do with the customer when they cancel the order in form of penalty. thereafter they do not give any refund for the same. this is just cheating their customer. I made both the orders on 23rd November and refund are initiated on the same day and after more than a month I am just receiving excuses. please help me for quicker and justified resolution.

I placed a food order on Swiggy Mobile App (details stated below).

Date:- 02/01/2020 1:48PM
Restaurant: The Bowl Company
Item: Fireworks Mushroom and Corn Spaghetti
Order number: [protected]
Order Amount: Rs. 185

I received a different order by Swiggy Delivery guy (details stated below) and raised a complaint through the same Swiggy Mobile App.

Restaurant: The Bowl Company
Item: Mini Peri Peri Chicken Bowl
Order number: [protected]
Order Amount: Rs. 168

But after a chat with the customer care executive, Swiggy was not ready return my order and refund the amount.

I am a vegetarian and I was given non veg meal.. Now there is no refund, no replacement that is being done.. Who is to blame here?

Now the swiggy customer care wants me to pay for this food and not even resolve the issue.. They cut short my conversation in between and decided to close the chat.

This is so rude. I have asked them to return my money back or take the food back as I can't even keep this food in my house since I strictly follow vegetarian lifestyle.
Nidhi

I was charged 295 & 407 for 2 orders. One of them was ordered but when delivery boy came he asked for cash and said that the amount is not paid. I paid him 295 in cash. I was trying to order another food item for 407 from pizza hut, but amount got deducted and no order placed. Now my bank is saying that transay is successful and swiggy says failed transaction. What should i do

Hi,
Registered mobile no.is [protected] Vaibhav jain, I ordered from pizza tree yesterday which was not delivered till next 2 hrs and cancelled forcefully after the discussion with many swiggy executives. Same thing happened today, I ordered from kathi and rolls which was again not delivered and cancelled after 2 hrs after big discussion and fight.

The order that i received from swiggy had basically none of these things that i ordered and on contacting i was told that it was none of the business of the executive and i should contact the email via which i was just told that they will look into it further and i was given no resolution. So basically i was scammed off my money and given no food and also provided with no refund aur any kind of help this is not the first time that i was a victim of swiggy malfunctions i really don't want to use this app now i just want my money back

I ordered sweets & savories from adyar anandha bhavan yesterday through dwight to gift it to my friend on new year's eve. When my friend came home i took the parcel and found some items missing i was really shocked. I always have given high rating and never complained about any thing so far. This is the first incident and i am really disappointed. Please help me get the missing items delivered or refund. Thank you so much in advance. Happy new year.

Complain number- [protected]
I have order cake and few add-on items i have received incomplete iteam when asked them to deliver complete product they havent ready to deliver missing iteam. They have no clue how to solve my issue. If you have time and patience to buy half iteam from swaggy and missing iteam from market you can prefer swaggy. My issue is still unsolved.

Swiggy has hired rude, arrogant and unprofessional delivery guys at their jobs. They will talk trash and will not deliver at your door step. I raised a complaint online in the app, and the customer executive is backing the delivery guy and ignoring my unpleasant experience. They did not refund my money back and they are good at showing attitude.
It has happened to me 3-4 times in the last 3 months and i will never ever use this pathetic app anymore. Will raise this as an awareness for others so that they also should stop using swiggy.

Sir,

I've received stale food (Order#[protected]) which is in all probability yesterday's leftover. Both the jalebi and the club kachori was cold and the oil was rancid and stinky. I was about to throw the food in dustbin but my son kept the food as evidence as we plan to take legal action. This is because people are bound to get i'll if such stale and rancid food is consumed.

Yours sincerely,

Mousumi saha

I had placed a food order through the Swiggy app from the registered number [protected]. The prepaid order was accepted at around 8.30 p.m. with delivery time of 35 min. But I never received the order. I also did not receive any confirmation call/sms for any delivery.
I waited until 10 p.m. and then checked my app, it indicated the order status as delivered.
I tried to contact the customer care repeatedly. After many trials,...

I ordered some dishes from new india rashoi yesterday night approx 1:30 am money is diducted but order is not placed and there is no refund and any confirmation message is come
So can you check this and refund my money
Money spend = 330rs
Registered no:[protected]

Call me asap for more information
One more thing is no costumer care no is helpful

On 31st dec 2019, i have ordered chicken bharta from rang de basanti dhaba kolkata, but i have received wrong food i. E., dal makhani and paneer makhani. It was not expected from swiggy delivery as i was charged for chicken bharta rs.210 with discount but got different food which is not acceptable. I want refund as soon as possible. Please do the needful.

I have provided instructions to the customer eecutive to deliver the instructions to the delivery executive they told okay but at the time of delivery executive they had behaved rudely with me.

And one more issue is even if i didn't cancel the order they had cancelled the order instead of calling on the number proived and they had out fine on me for cancelling the order

Hello i ordered two items yesterday & the delivery boy showed such a rude behaviour, the way he talked to me was not appreciable.
He was not at all supportive & cooperative towards delivery of the product neither did he took an initiative to call as i called him took an upfront to make him clear the address but from the other side i got such an unpleasant response that despite of my pre payment of rs 260/-for the order i didnt took that because of his irrational & unbearable behaviour.
His name is ankit & his contact details are [protected].
Please make him learn how to deal with the customers in a decent manner.