Swiggy Complaints & Reviews

Today i have ordered food from swiggy by applying 50% off coupon 'swiggy it'. Before applying coupon the order amount was 242/- and after applying coupon the order amount shown was 123/- i selected the coupon and proceeded to payment via google pay. But then after making payment, 242/- got debited from bank amount which i didn't notice at first. Noticed only after checking the transaction message which i received through text message after the payment was done. While i took this issue to swiggy chat section, the executive was not supportive. I had to uninstall the swiggy app after that conversation with that executive due to poor response and support from their end. So, reaching out to consumercomplaints. Expecting a positive response at the earliest.

Dear sir/madam,
I booked dominos pizza thru swiggy app on dated 03.02.2020 at 8:09 pm & same is delivered to me after one hour, payment already made by me in advance, than i called same day to dominos and the representative transfered to concerned restaurant & restaurant person told me for refund but still i have not received money back, today i again called to dominos restaurant person not picked phone and i register again complaint my complaint reference number is 13558441 given by dominos person. My order number is 231, date of order:-03.02.2020. Time : 8:09pm.

Quantity of food delivered was very less (Shockingly less) and container came in unsealed condition; possibility of reduced food content. The food was ordered from a2b, hope farm, kadugodi. Either the restaurant is making a fax pass or its to do with the delivery person

How is swiggy going to ensure that the ordered food is delivered as per quality and quantity?

The bargain here is that we end up getting cheated royally. This is the second instance an my first complaint to swiggy. I will not recommend swiggy and will warn my community about this incident

This is in reference to the order i placed yesterday via the swiggy platform. Order #[protected]. This order was placed to the nearest kfc for a pick up by a swiggy delivery boy. Order time - 7:23 pm. The swiggy delivery boy reached kfc at the right time, however, the kfc employees (In kammahalli main road) were unresponsive, rude and delayed the order for almost 30 min. They even refused to answer the call when i asked the swiggy delivery boy to pass the phone to one of them.

This is a really unprofessional behavior towards a customer and cannot be ignored, hence, i am raising this complaint.

First i have downloaded the application and then set up the location via gps... Then it showed my location.. After that i have placed my order... The order was placed... Then when food was received by delivery guy... My location jumped to the another location due to your application error... I didn't ate the food that i ordered.. Beacause it didn't reached to me due to your application location error... And why i have to pay cancellation fee?... Your customer service was not helpful.. So now i have to mail... My order id is #[protected]

I ordered from swiggy and my balance got deducted but order didnt placed. Then I raise a complaint in Swiggy and the said refund will b auto credited to your account but I am not getting any refund. Every time they a saying 2-4 business days.When I asked for details of transaction you have done to my account so that I can reconcile with bank account but they said we cannot share that.

I ordered patty, cake rusk and fan. When order arrived at that time i tasted patty and that was stale for the same i raised complaint and they gave me resolution of refunding me 34rs.

In the evening when i open one packet of cake rusk then it was again of worst quality and not in the position one can eat. They are very hard and leaving foul smell in the mouth.

I ordered 3 packets of cake rusk and two of fan.in that i opened only one packet of cake rusk.. Rest all items are sealed packed with me. They are not of any use for me because they are of worst quality.

So, i requested them to please pick these items from me and deliver back and provide me my refund.

But they are not giving any resolution to it and i spend 480rs against this order.

Ordered a drink from starbucks at 9.14 pm. Special instruction been given and was not followed again today. Even past two days starbucks messed up the order. This time i paid for the drink 63 rs from swiggy wallet and 252cash. Once the delivery boy left, i saw its not my order coz the special instructions were not followed. Called swiggy, they refunded only 63 of the total 315. Rest 252 they promised the delivery boy will come and give. Its 12.18 am still no one is here. Starbucks is also closed. The deliver boy mehmood has switched off his phone. He has the 252 rs of mine and now he decided not to give back. I have the horrible slushy drink lying here which is not even my order. 252 rs with that delivery boy. What kind of a service is this. I want my money back

I had placed an order (Order id : [protected]) on 28/01/2020. The order had failed after my successful transaction of an amount of rs.198. I had reached out to the customer care 5 times via chat and call and every time they kept saying money will be refunded in 2-4 business days. Today is 12/2/2020 and it has been 12 business days.

I feel cheated as a customer on hearing the redundant replies from your customer care executives. I think this extremely unfair on swiggy's part to this to a customer who trusts in the genuinity of the company.

I am tired of trailing behind the customer service and i rightfully demand my money back, as the company as it "claims" that "money will be refunded in 2-4 business days", which has turned out to me, that swiggy doesn't stand up to what it claims to the customer.

I feel let down as a customer from their lack of prompt action.

I am working in swiggy delivery partner in salary based my i'd 1080242... Hyderabad city dt.23 dec 2019 to 20 jan 2020
They are said monthly 17000 salary weekly 1500 petrol allowance... But they are paid only 2500 rs... For month... What is these
Swiggy is number one fake and fraud company it is not correct for common people... My petrol charges is monthly 8000rs ur paid 2500rs what is these stupid laput lucha company swiggy... Swiggy management is all thieves... All stupid buffalo laput fellwos
Swiggy office:madhapur mk square hyderabad... This branch employees doing fraud and fake laput uselesfellowse lucha na

Dear team,

I ordered fish tikka on feb 5 on malligai foods. Payment is 115 with applied promo code. I was received fish gravy instead of fish tikka. Gravy and fish tikka are not same price. I mailed to swiggy. They just dont care about my concern and give an apologies.in my situation i face food change issue and also money different issue. But none of them response my query.

I hate this like of service and poor customer service.
Order id is [protected]

I ordered from sagar garie (Bhopal) and received the order on time.
But then j got a message from swiggy stating that i have cancelled the order. So they will charge rs. 65 on the nest order. But i have never cancelled the order so why should i pay the extra amount.
You can check on your delivery partner too... He delivered the order and i payed him with cash.

I had order a Cottage Cheese in Teriyaki Sauce with steamed rice from Swiggy Daily. However, when I opened the box, the order contained chicken instead of paneer. On taking the issue up with Swiggy, they had a very casual attitude and treated it very lightly and just offered a refund. This is an extremely serious offense and the resolvemtn of this issue was highly unsatisfactory

I want to raise very important issue regarding working mechanism of Swiggy Food delivery. I had ordered my food at 11 pm from Kasba, Kolkata billing was of 328 but due to odd figure I had only 300 so I asked delivery boy regarding this and told him to provide PAYTM number or any alternative options, so he called customer care of Swiggy and raised this issue but customer care person told me over phone that we don't have any options so we are canceling this order and we are charging cancellation fee of 164.After that I told customer care person that this is not correct I can take legal action, he told me to take legal action like I can not believe that how swiggy is treating customers. I had wasted my 2 hours on this and I remain hungry. I received call from swiggy but that was more frustrating. I also want to share one more thing that many times I have given extra money to delivery boy due to change issue but I never complain about giving extra money. Mechanism of this company is questionable. Tomorrow my legal team will get back on this matter and I will raise this issue in this topic in customer forum also.
#swiggy is fraud company and making customer fool.
Swiggy

I have placed an order on swiggy on feb 09-2020, but i got only part of the order and other order was not delivered, when i complained to the swiggy support team they are very headstrong and gave me impolite response. When i asked them to return my money back for which they have charged and did not delivered, they send out a mail stating that they cannot refund my money back.. This a kind of scan this swiggy is doing to loot people.. I have attached the mail copy in which they clearly mention that they will not refund the money..#swiggyscam #swiggy

Hi
I have placed order on swiggy on feb 10th 2020 at 10 pm. But i got different items delivered when i complained same to swiggy, the swiggy representative named "kaibalya" was very headstrong and gave me impolite responses. When i shared live pictures he himself have placed replacement and order of this choice and was threatening me if i don't collect order my swiggy account will be blocked for cash on delivery payment and will be charged cancellation charges.
He gave me very disturbing responses.
Really disappointed with swiggy and it's representative.

It is a shame to write this against a Food delivery company for which i had the most respect but it all went to veins when i had this horrible incident which was reported to the Customer care twice but has still been unresolved. Now i m determined to take them to consumer court if needed.

I m hereby attaching all the conversations that i had with the swiggy customer care in photos. I do have the recordings of the incident too.

I m looking forward to see there reactions on this as they claim, customer satisfaction guaranteed

The food they provided smells bad and looks like leftover of last night and when i asked them to replacement they are only offering a feedback form to fill. I talk to them thrice but every time they are denying by saying it is not our duty to provide quality its with restaurant and when i said the time i ordered from your app i became your customer and it is your responsibity to help me with this, but they denied it again and again and what they only offered is feedback form to fill which i think they are not serious about taking such issues and customers for granted and use that feedback form as a shield to protect themselves from these type of issues.

Hi, i ordered from a2b on 07/feb night, one guy came with order and told no change and no app also but i tried in paytm his name was their so we paid and he denied to give food and went, again he ask for payment and after some time i got one call and they puted some cancellation charge also.
Very very bad experience with swiggy and i will never ever order again

Feb 8th. Bangalore - koramangala - the delivery person didn't give back the rs400 balance out of rs1000 handed over, for a near rs600 purchase. This happened to my daughter 18 years old, too shy to fight for the balance. See attached the order detail.

I am didier weiss the father of this young lady who got cheated, my contact is [protected]@gmail.com [protected]

Please follow up and rectify, you could send the balance money to my paytm account on this [protected] number.

Thank you

Didier weiss