Swiggy Complaints & Reviews

I have ordered food i was delayed and i have not got proper response from swiggy very bad service. And very bad customer care.. Please check the conversation i amd waiting for the reply. If you cant deliver the food on promised they should have informed, we dont have a 1 hour lunch time, and they will cancelling the order without confirmation, and that agent language ha ha ha means confirmation.

Dear Sir / Ma'am

This is in regard to the order number [protected]. I had cancelled the order of amount 802/- due to delay in delivery on 6 June, 2019 and till date I haven't received the refund of the same.
I tried contacting the customer care chat twice for which I am told to wait for 3-4 working days.
It has been near about 20 days now. Please look into the matter and do the needful at the earliest and let me know the status of my refund.
I have attached the order details for your reference.

Thanks & Regards,

Rohan Rastogi

I had placed an order on june 17th (Order #[protected]) with swiggy. The food was stale and tasted pathetic because of which i asked for a refund. I waited for an agent to appear online to chat but that took time and then i received a phone call and i was told the order will be cancelled and i will get my money (I paid rs 115) in 2-4 days. It has been more than 8 days and i didn't get a refund. Their customer service is pathetic. They dont even bother to update you on your refund status which is a serious issue and their contact numbers and online chat is useless. I finally got to chat after waiting for hours and was told in the morning that i will get my refund by today. I still haven't received it. I went to their website again and tried to get a customer rep online, waited for half an hour and then an agent asks me my issue. I explain thing all over again and they closed the chat saying that i seem to be away when i was waiting for a response all this time! Extremely irresponsible and callous attitude. I would request all of the existing customers to order from them at your own risk. They are the absolute worse. My previous rfund hasn't been complet yet.. That's almost been a month now... Order#[protected]

For last some days i am facing issues with swiggy, on 21st june, i got a msg for order# [protected] as delivered which was never delivered to me and after speaking to the swiggy support, the have reordered the same food and it was delivered 30 mins delayed. On 23rd june, for order# [protected], the same thing happened as above and then swiggy support again placed the order and it took almost 2 hours to get the food delivered whereas the promised time was 34 minutes. On the same day for dinner, i have placed order # [protected], and called immediately to support number to ensure that the food deliver on time as i had bad experience in that day noon only. After almost 45 minutes, some of your guy called me and informed the restaurant is closed. I have a 8 years old kid and my old mom at home. At around 10 pm they have informed this. I spoke with some nitin joshi (Who was told as the manager in floor) and he requested me to cancel the order and manage somehow and as a compensation, he offered me rs 100. Still now i have not received the compensation amount and also not received my refund amount. And the support from swiggy is so horrible that i have decided to close the account. I am using swiggy since last 4 years and was a super member since it was launched. My phone number is [protected]. You can checked the profit you gained from me. But it is enough now.

I have ordered 3 paneer veg roll for me & for my friends for swiggy (Roll mania address shop no. 59p, huda market, sector-14, gurgaon, haryana. Order #[protected].

It was 8 pm. We were so hungry. I have started to eating. After 2-3 bite my friend told this is a chicken roll.

I am belong to a brahmana family. Me & my family is pure vegetarian. They hurt my religion & spoiled it.

Swiggy has not even check what i have ordered. They just delivered.

Please keep them behind the bar so they can understand.

Tarun

Dear sir,

This to inform you that yesterday i. E, 24th june 2019, i have placed an order from swiggy. But today i have experienced the worst delivery service. Order has been cancelled after 70 minutes. Because of delivery boy not able to locate prime location, i. E, critical care hospital and research institute, lokhara, in guwahati.

I have managed to talked to the delivery boy and the customer care during my busy schedule. I have also guided the delivery boy but no initiative has been taken. After taking so much of pain, my order has been cancelled by the customer care executive and promise me refund of the same. At the same time i have told the concern executive about that i am going to complain the same to the higher authority.

Sir, i have written this mail to let you know what kind of service has been offered to us in guwahati, since i am a old customer of swiggy.

Order details: your order #[protected] has been cancelled. We have initiated refund of rs 311.0 to your account and the same should reflect within 2-4 business days.

Please take necessary action so that, such kind of incident do not happen again.

Regards,
Nilanjan gogoi

Order #[protected]
Swiggy has been constantly making mistakes in their order. I use my wife's account to place orders.
I specifically instruct them to call an alternate number as she'll be sleeping and to call me when i'm at work. They always call and trouble her, this is despite me always chatting with one of their reps, and not only using the chat box.
My anger this time is with the order number mentioned where the food wasn't delivered and the delivery executive said it was. This isn't the first time. They've done this multiple times before and then say they'll give a refund. That doesn't feed me. The delivery executives end up not answering the call and all you get is an apology.
These guys should be shut down as no other delivery business does as many mistakes as these guys.
It's past 11 now and there is no option for food. This is the case every time.

I received bad quality food and requested for a refund. Did chat and staff on other end confirmed a refund amount which was never able find. If i try to chat now the staff just reconfirms that refund has been done already. I understand that refund can take some time but when ever i try to enquire about it they again share next tat come you guys are better then this. My order amount is very less but every penny and experience counts. Looking for some help.

Many thanks
C kalsi

I had placed an order on monday, june 16th (Order #[protected]) with swiggy. Due to unavailability of products the order had to be cancelled but the payment had already been done. I called and i was told the order will be cancelled and i will get my money (I paid rs 1002) in 24 hours. It has been more than 7 days and i didnt get a refund. Their customer service is pathetic. They dont even bother to update you on your refund status which is a serious issue and their contact numbers and online chat is useless. I finally got to chat and was told that i will get my refund in another 4-7 days. I went to their website again and tried to get a customer rep online, waited for half an hour and then an agent asks me my issue. I explain thing all over again and they closed the chat saying that i seem to be away when i was waiting for a response all this time! Extremely irresponsible and callous attitude. I will never use this website again. I would request all of the existing customers to order from them at your own risk. They are the absolute worst.

On the 7th of june i placed an order through swiggy (Order no - [protected]) to have 4 food items (Total amount paid - rs. 961) delivered from freshmenu (Malad). 30-35 mins into placing my order i recieve a call from the assigned delivery man that 3/4 items that i ordered was not available, after that i receive a phone call from swiggy's customer care telling me that i will be refunded for the remaining 3 items. The total amount that needs to be refunded to my account is rs. 798, it has been more than 2 weeks and after following up with them 4 times alreday i feel ridiculous to follow up once again for my own money. I've been given false assurance 4 times already and i do not believe going back to them is going to solve my problem.

Swiggy order no. [protected] the issue is regarding unfair response by sasnatheason: unwanted ingredients
I got one good n one bad item because it was running unlucky day for me i got unwanted i explained but the sasnath who is ur customer provide me literally annoying response
It laste for an hour he is copy pasting the things n left to me as a clown. This is so unfair.
Please do respond as quickly as possible

Please never order from this. I order at 7:00 but still till 9:30, i didn't get it.
In service they are just consoling with predefined dialogue. Just wait we are checking. No action being taken from swiggy.
Swiggy should pay penalty and do not harass people for food if they are charging for delivery too. Or ban such app if they can not assist.
Very pathetic service. Even after 2 hours no delivery happened. Such service is not acceptable
It very pathetic service. I cannot bear such activities.
What about the wastage of time i waited for.

My order no. #[protected], order date : 22nd june 2019, time : 3.46 pm,
Total order value : rs. 527/-, restaurant name : the dug out
I ordered 1pcs. Schezwan noodles & 1 pcs. Chilli garlic noodles, but i received rice instead of schezwan noodles.

I asked the customer care executive to take back rice as it will not be useful.
The person was adamant not to do so. Instead offered me for replacement, but it was not possible as i was required to go somewhere else, and didn't have time to wait. I explained him this, but he was just repeating himself and was not at all helpful.

I would demand my money back for the wrong order on a priority basis.
Thank you

I had ordered "egg biriyani" worth rs.101 after discounts from restaurant "badmash biriyani" on swiggy (Order no. #[protected]) on 22nd june 2019. The rice in the order was stale and obviously uneatable. Although i had complained to swiggy's customer service regarding the bad quality food received, they could not offer me an adequate and suitable resolution. They simply said, swiggy is not responsible for any quality issue and cannot provide me any refund, the same is mentioned in the terms and conditions which i can read if i want. I don't understand such callous attitude in such cases which might be a cause for food poisoning and a simple apology does not help in anyway. Simply saying we don't make the food, we only delivery it does not help. If swiggy didn't act as an mediator, we wouldn't even order from the restaurants. There should be a change in the policy the way swiggy handles such issues and and even the quality should be come under the responsible of swiggy. This is our policy, you can do whatever you want attitude is really bad.

I placed an order and one item was not available, instead of calling and informing me they just never bothered to do anything. When i called to check why my order hasnt reached, the swiggy guy says that one item is not available and if i want i can call teh restaurant and change my order. It is not his concern that items are not available. When i contact customer care, instead of resolving the issue they just say why don't you cancel the order and place a new one. Last week the delivery guy ate my order and lied that he delivered the order. Fraud company swiggy. I hate swiggy and i am an inch short of sueing this company

Dear sir/mam, i have placed an order to swiggy on 3 june, payment was deducted from my account. When i asked to swiggy they told order was not placed. And when i ask to bnk customer care they told amount will return in 10 days. Now it is about more than 10 days completed but amount was not return to me and they closed my complaint with out resolution. Pls look into this matter. Hoping for speedy action.
Thanks in advance

On 14th june i ordered from mcd via swiggy account and swiggy executive informed me that its food item is damaged and we are cancelling your order and will reorder on your behalf. Then second reorder food item was cancelled by swiggy rider.
I initiated call for my refund status which was done via paytm. He told me that its initiated from our end and will be updated in 24 hrs.

Today i got to know that money not yet initiated and swiggy executive told me that it was cash payment. Seriously!!

Already mailed to swiggy team with all attachments and proofs.

Till now one request number 5736831 provided to me and still i am fighting for my money.

I have made payment on 3june my sbi ac debited msg received to me for payment to swiggy but no order shown on swiggy history i again made payment again amount debited and order placed now i want my first order money back since 3 june i was mentally harrased bcoz no one listen to my problem and gave my refund it's my mistake that i order from swiggy such very very bad experience i have. I have complained on sbi they close complain. Please refund my money as i m facing problem since 3 june it's too time taking.

We were charged for 2 sevpuri but received only one, no one was ready to help out, plus the Sevpuri we got was stale and was smelling horrible. 4th time experience with swiggy so here I write today

You guys really know how to get on someones nerves, when i submit the complaint it tells me to write more cause of less words my complain is not likely to be resolved, you havent done a great job for me to write an essay on you to make it 350 words, but as you really want me to, you guys are just looters.

My number's changed and someone else is using it. However, since swiggy clearly isn't savvy enough to have seen these issues come up, i tried to register with a new number. But it won't let me do that. Apparently, because my e-mail id is already registered.

So i don't get this. Can't log in, without the old mobile number. But can't create an account without a new email-id. And i don't think i'd want to create a new id just for swiggy, cause of your incapacity to work around this.
I really think you guys need to work something out for this. Asap. Please.