Swiggy Complaints & Reviews

I ordered my items on swiggy and it was shown that my delivery will be reached within 50 minutes. After 40 min when I checked the status it was still showing that waiting for the order to be confirmed by the restaurant. So I called my delivery boy and ge said that my order has been cancelled. I asked why? What is the reason? He said he dont know it has been cancelled by that restaurant. If it was cancelled by that restaurant why did not I get notification. What is the reason for such misguiding?. I presiously ordered from Zomato many times, this does not happen. I did not see such a rubbish system what Swiggy showed today. The worst system. And not only that my offer of 50% on 1st order has been called also, because I tried to order another dish but that coupon was not applicable. A very bitter and worst experience. I will tell every single person I know about this rubbish app and their misguidance.

We ordered food for the amount of RS.875.00. Date 05.05.2019, my references number - #[protected]. But above said amount has debited from my account. The order was not completed and I got the message as on same day within 5 to 7days amount will be refunded. Till now amount Rs.875.00 have not yet refunded. What's the problem of refund my money back?

I order panner and mushroom gravy for my mother . I was busy and she wasn't well that is why she was couldn't cook . After placing the order I was relieved that she would get food . But I get mail that order has been cancelled and money refunded. Then I talked to customer care the lady says sorry sir we can't do anything now, sorry sir. My mom called to inquirer about food . I ordered from local food shop to get something to for her to eat . This is not acceptable .If you don't have specific item to be delivered why is it on the app? .my order id was #[protected]

Our restaurant ID is 110811.
We getting issues of swiggy delivery boys..

Somedays we found swiggy delivery guys not wearing their swiggy uniform and not even carrying thier deliveries bags... When we ask them about their service uniform... They replys.. Its allowed by the company and their management's knows about it...
When we aks them about their bags... They said... Your job is to give us... How we deliver is our responsibility...

But in fact... Its totally going wrong...
Their isn't have any professionalism...

Yesterday was the more worst experience...
The guy come to pick up the food...he didn't wear his uniform, when we aks him why didn't u wearing the uniform, and not even having your bag to carry food. suddenly he started to shouting... And ordering us... Your job is to give me food only.. Not to ask questions...

Its vary embarrassing...and mannerless behavior..
He didn't pick up the food... And he left...
Then we call swiggy and sort out the matter...

Well I just inform u.. Because may be you gonna pass the msg to your concerned team..
So no more issues like this will happen again in future..

I forgot to check his name and ID details, or wise can give.

Plz check it out this matter and reply..
Thank you

I ordered an Icecream on 25th of May 2019 the dilevary executive was really impolite and was not ready to dilvery it at my place so I cancelled the order. Swiggy promised me to initiate the refund but they haven't yet initiated refund in my account I have tried to contact them more then 6times they haven't still resolved my issue it's been more then 15days now I haven't got my money back

Why is the government not taking any action agaisnt Swiggy for cheating thier customers...These people are taking money from customers and cheating them. Swiggy liars and cheaters. Where the hell is my money...how many days you use my money...spoke to three executives and got three different responses...such disgusting services...so cheap...such poor services...Swiggy the Cheaters.

I have been facing issues with Swiggy and the App is becoming useless day by day!!
1. The very first time was when I had ordered pizza from a Dominos Outlet and my location was Kanjurmarg. The delivery executive realised that the location was a little far from his location and hence asked me if I could come to the expressway to collect it. When I refused the same, he started lying that he has been caught by a policeman. I sensed there was something fishy and reached the expressway only to find him standing nicely under a tree with his bike parked beside him. I even checked with the policeman if he had caught or questioned him to which the policeman told me that he never did and that the delivery guy was standing idle here since 10 mins.
2. The second time I had ordered a cake for my friend's birthday which was again at Kanjurmarg location. The cake outlet which accepted the order was in Powai. I had written special instructions that he has to go on the Eastern Express Highway side and not inside the lane. Despite of me calling the executive 15 times, he ended up roaming around the area for almost 20 mins without following my instructions and then got frustrated and denied to deliver the order. I convinced him to deliver it because it was someones birthday but he demanded extra money for the same. I had to ask my friend to give him some additional money as he finally agreed to deliver the order.
3. This time, again today I ordered a cake for my friend's birthday. The delivery location being Yogi Hills, Mulund West. The outlet was in Viviana Mall, Thane. I entered proper address of my friend's house with all the appropriate details (still have the screen shot). I called the delivery executive to ask him if he knows the Yogi Hills area and if he would be able to deliver the cake by 12. He very confidently said Yes and disconnected my call. Guess what happens at 12 AM?? The delivery executive is standing outside my door with the cake!!! And my entire surprise was ruined.

Dear Team Swiggy - You'll either work upon making your app better (which is currently pathetic), train your executives well or please shut this bloody business.

I ordered food items in coimbatore. Order no [protected]. I received only the main items. The side dish totally missing. I asked the deliveryman he told ' my work is
delivery only. Then i asked to the restaurant they told he only missed the side dish parcel. Then i personally went to the restaurant and picked up the parcel. In restaurant they did not close the order and blamed the delivery man only. If it is going like this then what is the necessary to order in your app

I have ordered Briyani in Swiggy for Rs.240. Order # [protected]. but unfortunately without my knowledge the order has been cancelled within 5mins of order. But they charged Rs.120 as cancellation fee. I reached the support and informed them as I don't want to cancel the order. But they are saying the order has been cancelled and I want to reorder again and the cancellation charge is applicable. This is not right way to respond to the customer. Every customer is a valued customer. And you should see the customer side also. I want my refund back. Otherwise I will go to consumer court also. I am really frustrated

I had done the payment via debit card instead of COD. At the time of delivery, the delivery boy named Karan Kohli has grabbed up the ordered food on its own and deny to come at the location which was mentioned by me. Even your stupid delivery boy was too much abusive at the time during that call. And marked the order delivered. Please refund my paid payment as early as possible. I have not seen such a worst delivery boy and service management ever in my life.
Date 5th June 2019, time around 1'o clock.

Before placing order I applied coupon after placing order the coupon couldn't be applied and no discount came the gave me cancellation fee due to their mistake why should I pay, please find a solution and remove cancellation fee. And even their Delivery executives are not responding properly to customers they are being harsh to customers.. please find a solution..

I had placed above order with shubash fast food latur. The order was accepted but after some span of time i got call and i was informed that some items of order were finished and one item is replased and order was delivered to me. As i was also just reached home from out of station, i accepted the order.
My complain is that if the items were unavailable, then why my order is accepted. I was totally disappointed even after paying the amount. Who was responsible for my inconvenience.? If Swiggy is unable to do the task, then please inform me. The food is also not good. The order is totally waste of money. Contact me and look into the complaint.

Hello I have received bad quality and spoiled food from Swiggy. I'm paying to swiggy so swiggy is responsible. I spoke to swiggy CC they are unprofessional.
Wednesday[protected] I have ordered pizza received spoiled (I had without knowing that) and fall sick- stomach pain and fever. Today[protected] My friend ordered Donne Biryani this food is spoiled and smelt like a dung.

I have ordered McDonald burger meals 2 orders through swiggy app, delivery executive without any single contact he cancelled my order delivery executive cancelled my order himself than swiggy charged me Rs. 200 for cancellation charges after I contact to customer care they told me this is valid deduction we can't do anything, Swiggy is making full people earning money so Plz do not order food from swiggy
Fraud swiggy

I had placed an order at Mcdonalds chandkheda with clear instructions of coke without ice.Yet the restaurant executive denied to provide the same stating that we dont provide coke without ice. Previously same instructions were mentioned inspite of that restaurant does as per whatevr they feel like half glass ice and the rest was coke.

Poor and pathetic service

Sir/Madam,
We ordered Milk cake and paid full amount for that, but they provided with less quantity what we ordered for.
They sent less quantity and low quality milk cake to us.
They delivery executive misbehaved on call and when came home.
We informed the whole matter to swiggy customer care service but got no resolution for the same.
They take full amount and give less quantity to customers.

This is a cheating with the customer.we lost faith.
this is merely a harrashment to the customer.

On 22 may I ordered food through swiggy order no [protected] of Rs 305 my money was debited from bank and transaction was showing failed, immediately called swiggy customer support, the executive assured me my money will be credited with in 4 to 7 days. after this I tried to call them but only with active food ordered people can have a voice call others have only chat option, Mostly I chatted with more than 12 executive all use to say the processed my refund will get it in 4 days same message was repeated by all the people. so I thought to contact through mail.


Swiggy Support

Tue, Jun 4, 5:18 PM (3 days ago)
Dear Srinivas,
Thank you for contacting Swiggy Customer Support. Your request number is 5714296. We answer all e-mail requests within 12 to 24 business hours.
If you have any urgent issues or modifications in your order please contact us directly on our Live Chat and we will be happy to assist you.
Best Regards,
Swiggy Support Team

they are suppose to respond with in 2 days but even after 3 days no response from swiggy team, same thing happen with other sites like amazon, flipkart ect their refund is ver fast almost in 3 to 4 days I got my money. But with swiggy transaction was on May 22 till june 7th I have not received money and even they will not attend the problem properly, try to avoid these kind of worst apps and waste your hard earned money..

I had placed an order from Sharif bhai's restaurant. starter's was missing. So I initiated a chat but due to internet connectivity issues I was unable to chat with the executive. so they placed a replacement of that order which said it will deliver after 52 mins and I wasn't even aware of that replacement. Once I received a notification I canceled that order and I was charged cancellation fees too. So now I need to pay 80 + taxes for missing item and Rs. 46 for cancellation. I dont understand the logic. I didnt receive order both the times and I had to pay Rs.142.

I am extremely disappointed with Swiggy's service.

To begin with, I had scheduled an order (order no. [protected] ) from Zam Zam restaurant for between 6:30 and 7:00 pm on June 5, 2019. At around 6:30 pm, I received a call from Swiggy Customer Care stating that the restaurant was closed and obviously the order was cancelled.

I chose a refund back to my Swiggy account so that I could place another order. I received a Swiggy refund coupon for Rs. 550/-.

I then proceeded to place an order via Swiggy (order no. [protected]) with another restaurant. Despite using my refund coupon, I still had to pay Rs. 55/- extra.

When I received my order from the new restaurant, one item i.e. a Chicken Special Biryani costing Rs. 150/- was missing from the order.

I raised a complaint through the Swiggy app and was told that Rs. 10/- would be refunded to me!

How can Swiggy refund Rs. 10/- when the missing item costs Rs. 150/-? This is absolutely unacceptable and unethical on the part of Swiggy.

I had e-mailed this complaint to Swiggy Support on June 5 (request number 5716763) and received an automated reply saying that they would answer all e-mail requests within 12 to 24 business hours. It has now been 2 days.

I request that the remaining amount of Rs. 140/- be refunded back to my Amazon wallet, as early as possible.

I made a purchase through the swiggy app on 5th of May 2019. I paid using the Gpay mode. I tried twice and both the time money got deducted from my HDFC account but received failure notifications from Swiggy. Then I paid Cash on delivery. SInce then I have been following up with Swiggy and everytime the cusomer care asks me to wait for 3 to 5 days for refund to be credited.

Finally I called up HDFC customer care and they asked me to get the refund tracking numbers. I got those tracking numbers from Swiggy and passed it on to HDFC bank. Now the bank tells me that since the refund is from a Non-HDFC bank and UPI mode payment they cannot do much to validate that.

Now I donot know what needs to be done. Swiggy is taking me for a ride and I have lost all hopes of getting the two refunds of Rs 633 each.

Failed Order IDs of the purchase on 5th May 2019
#[protected] and
#[protected]

Tracking numbers from Swiggy, quoted as received from Swiggy
The reference number for the refund on order ID - [protected] is[protected].
The reference number for the refund on order ID - [protected] is[protected].