Swiggy Complaints & Reviews

I ordered food around 9pm and i was informed that food will be delivered within 42 minutes approx. I also got the message that 'your food is being preparing'. But when the delivery agent reached the seller then he called me and told me that your food is no longer available and the shop is getting closed. So my complain is:
1. If the food was not available then how would i got informed that my food is being prepared and also i got informed by delivery agent at the end of estimated time.
2. I paid the amount through amazon pay and i got the cashback for the same. But when i got refund from swiggy then the refund amout has been adjusted with the cashback. However i didn't cancel the order so how the amount got adjusted with the cashback.

They are making fool to customer by providing wrong information on the app. It was the mistake of swiggy then why should i suffer.

I had placed an order # [protected] on 16.06.2019 at 08:36 pm which is not delivery till now. They don't even have a courtesy to call back customer and inform about delays. I have been chasing their customers care for delivery of the order but there was false commitments given by them. I am dieing for for almost for 2:30 hours now. Please take necessary action against this complaint.

Regards
Ranjit
[protected]

I had ordered Two ice creams from Tender Fresh using Swiggy app. Order # [protected], 16th June 1:24 am for ₹595/-, i had ordered for Choco bite chips ice cream half kilo and Blueberry Ice cream half kilo.
Instead of Blueberry ice cream they sent me Kala Jamun ice cream.
I sent multiple chats to Swiggy, but thy are not ready to replace the Kala jamun ice cream with Blueberry.
I want to log in the complaint because if i am paying for some product and they have sent the incorrect one, it is their duty to provide the correct product, they are simply denying thier duty.
I just want the profuct what i have paid for.

My daughter Madhuri [protected] had ordered vide no.[protected] dated 16 th June 2019 at 04.55 pm. Specific location was given but the delivery boy went to wrong destination.Despite again informing the correct location he came to our apartment after one and half hour approximately.My daughter asked him to use lift and come to third floor but he stood fixed on the road itself. I went down and asked him to deliver the food items. He firmly refused to deliver the items. He went on arguing unnecessarily without any ryme or reason.My daughter came down and asked him to deliver the items. He misbehaved with her by hurling unprintable abused and threaten her with dire consequences and at one stage he advanced menacingly towards her. I had to prevent him physically but he hit me. The passerby people had to intervene and made him to deliver the food items. What is Sir? Why are you keeping such delivery boys who don't know how to behave with customers.The public prevented me from giving the police complain.
You are requested to identify the delivery and make him to aplogise to us.

I had placed an order with SWIGGY on June 7th, order id being #[protected]. For the same order, a refund had been initiated due to some loopholes from the merchant's end and the CC executive said it would be credited in my account in 2-4 days.
I have not received any refund and whenever I contact the CC team they have no ethical value. I do not know how a company can tolerate such employees and no wonder it's because of some people who are not doing their work properly a company suffers.

1. When I ask the executive for the reference id for the refund, they share the date and time. I do not understand are these people sitting there are not well trained before they are allocated to serve the customers and are getting paid.
2. The CC executive do not have normal conduct and close the window without solving the query.
3. I have consulted my respective bank and they have said that no refund is initiated till date.
I urge whosoever working on this to go through all the thread of the conversation I had with the executive to visualise the kind of support those people are offering. I do not wish to highlight the name of those people.

There would be so many people investing their time and money to order food and wait patiently to enjoy a meal and suffer these kinds of results.

Delivery boy giving threat to visit home and will beat us.. he used abusive language and faul words.. later while talking with customer care executive the delivery boy refused to apologise and denied to deliver the food. This all started as he was unble to locate the address and so we were confirming the same. As the order from particular outlet was only 130 rs. He used faul language and said y r u ordering from swiggy for so small amount . I was shocked to see swiggy boy trying to teach me what to order and how much to order .. the executive on the phone was requesting the delivery boy to apologise and he was not ready for it.

There was an order for mix veg placed yesterday from my husband's number [protected]. hec larified that there should be no Milk products in it at all.
After getting the product too I felt it had Milk products hence I call swiggy again and clarified and they told me that here are no Milk products at all.
today I called the restaurant and clarified and they said there are Milk products.
this has costed me and hospitalization because of milk allergy please contact me immediately or I will file a case against swiggy

I ordered breakfast in swiggy and made a internet banking and then got a message that transaction was successful but den within 5 minutes again I got a message that transaction was not completed if any amount deducted will be refunded within 7 days but it’s been 2 months I dint got my money back..complained for bank also they told its atom Technologies company got your money you should ask them..is this the way u people are cheating.if this problem not resolved I vl go to consumer forum.payment for order number #[protected]

I ordered one food on 15.06.2019 but later it was replaced by another food as it was talking too long to deliver because of traffic and the second order was also facing the same issue and that's why I cancelled the order. But my money has not been refunded by swiggy. I talked to the swiggy executive but they are refusing to refund my money. When i have not received any food then why I should be charged. Please look into the matter and do the needful.

Your delevery boy is texting me ...please take a look other wise i will charge a FIR and complaint to consumers he gave order and after some days he started texting me and abbusing me please take a strict action against him i am blocking him and he is texting from another number please solve this as soon as possible other wise i will take strict action against swiggy

I had cancelled the order when I saw that the delivery boy was going to take too long to deliver. I had to leave my house urgently for which I needed the food to be delivered within 40 mins. When I wanted to cancel, which i tried to do as soon as possible, swiggy threatened to fine 200 rs which was ridiculous because the cancellation ISNT MY FAULT. The delivery boy hadnt even picked up the food and was way too far from the restaurant! I had to cancel since I had no choice. Poor customer service and on top of that threatening to fine me such a high amount! Might as well just delete swiggy and download other food delivery apps.

Yesterday i was ordered food, a delivery agent named aamir hasan was asisted to deliver my belongings, after an hour i visited the map i saw that aamir was at the same place where he was an hour ago, and when i called him, he asked me to cancel my order, i said no i am dying with hunger deliver it as soon as possible, he said ok, also i was chatting with swiggy so your person asisted another person for the delivery due to my humble request, I got my order after 2 hours of ordering which was exactly 1 hour 25 minutes late according to your waiting time that was told earlier. The order completed yesterday.
Today's morning i opened my whatsaap that bloody man Amir hasan pinged me hii. Is it your service!??
If I'll tell this to my friends they will stop buying or ordering anything from swiggy. You should punish that man. Or he'll repeat this with others.

Hi I am miss Sharma I have order two pizza on yesterday and due to swiggy miskate I didn’t get my order. As they people given me unnecessary reason that his dilvery boy got injured two times they have given me the same invalid reason. And after my follow up they have confirmed and assured to refund my money. But when I have checked my paytm wallet I have received only 228 rupees and for order I have paid 336 so they have dedicated my 98 rupees and now they are giving me invalid reason need to check below attached attchment

The vegetable thali prepared by Brothers Treat, Guwahati was:
1) not as described.
2) Instead of puri as mentioned in the menu one chapati was given
3) the kheer was stale
4) rice was not properly cooked
5. Roasted papar was damp and not crisp as it was packed in the same bag as the chapati
Very substandard food. Dwight should do a check of the food of the restaurants it collaborates with.

I had ordered Chinese food. My bill on the app showed 603, however I was charged 683. The bill that came along was 658. I have the bill with me. Also the food came 40 mins later after delivering to other people . Also the food when it came was supremely stale.
My mom had fallen sick due to this. The customer service executive is not even responsive.

When ever I try to login on swiggy with my registered mobile no. [protected] it redirects me to signup page and there also I am not able to signup. It shows that my no. Is used in last 6 months. Not able to get excess to swiggy. It has been really inconvenient for me as I am not able to order on swiggy. Need action asap.
Email: [protected]@gmail.com
Phn: [protected]

Hi! I am Sudhir from IIT Kharagpur and I have placed orders through swiggy but I am unable to get my food even after one hour. Service is very bad in Kharagpur. My order number was Order #[protected]. And the delivery boy is still taking more time. If this things happen in the afternoon then what will happen in the night. Hope you make the service of Kharagpur good.

I have ordered for food items on 31st May but my transaction of amount 1894 has been deducted twice. I followed swiggy executive to know the details of my transactions but none of them were prove to be helpful. Even everytime I got different feedback from their executive and they used to close the chat abruptly. I confirmed from my bank that no failure has been noticed and my both the transaction has been credited to the recipient's account. I shared all the details with swiggy executive on twitter but it had been more than 7 days, they didnt provide a single resolution. Everytime they told that they will update in 24 hrs but till now no success.

Today we ordered chai and poha from chai point Bangalore. The delivery boy Newton Kumar supplied poha in box which was opened and half consumed. The quantity of chai was also less. No paper cups was supplied. This is really disappointing and we need a fund of Rs 132 which we paid. Strict action should be taken against him.

Regards
Nirmala Rajan

I have ordered gulab jamun ice cream from nic ice cream shop vashi on 3rd June at around 9.30/ 10 pm...When I tried paying amount..I got no confirmation of placing order and item was reflecting in my cart only but amount of rs.200 was deducted from my meal card ...When I had chat with swiggy customer care team I have been informed that payment gateway did not accept payment and amount will be refunded back to me in some 7 days of time...

When I checked with my meal card customer care today they said transaction was successful and amount is in swiggy's bank account now...

Tried contacting swiggy customer care today and they asked for transaction screenshot which I cannot see in my history of transactions...And since I cannot share transaction screenshot they will not be able to help ...

attached is screenshot of transaction done on my card