Swiggy Complaints & Reviews

Hi team,

On 24th may 2019, i placed an order, my money was debited and the order also says order received and purchase complaint but my order was no placed in the application. I had to place the order again. Since the order was not placed, the swiggy customer services isn't registering my complain though i have submitted the transaction details where everything is mentioned clearly.
They aren't taking any actions....

On 31st may i tried placing an order for vasudev adigas around 9.27pm for rs 241/-. Order was not booked but amount not credited. Swiggy chat agent are not tell me anything clearly. No complaint is taken. My bank says amount is already sent to swiggy. But swiggy team is just saying will take your feedback.
No proper response.

This is msg: "swiggy has requested rs. 241.00 from you through upi. To authorize debit from...

Hi, i placed an order yesterday - and i eventually had to cancel the order after waiting for more than 2hours, where-in it usually takes around 20-25 minutes. The delivery person certainly went off-route from the standard delivery route showed on map. When called the delivery person, his attitude was really horrible while talking to on the phone - i have also taken a screenshot of the delivery person whereabouts on my phone. After chatting...

श्रीमान।

मेने आज आपके swiggy से खाना आर्डर दिया जिसकी पूरी डिटेल आप चेक कर सकते हैं। आपके डिलीवरी बॉय का कॉल आता है कि में लोकेशन पे आ गया हूँ तो मैने कहा कि लोकेशन में कुछ...

Please note that there was a failed order from swiggy on 24may2019, as did not receive confirmation of order after bank transaction, but the amount of 593 was debited from my account. I immediately contacted the help centre & was given a response that it may be due to technical faults & refund will be initiated.
Even after 10 days, i did not see a refund & when tried to speak & chat with the issue, no proper response was given, & they...

Hi,
It is really disappointing to mention that the customer service which you should be mastered at, is deteriorating day by day.
Today, i ordered food on swiggy from faasos (Andheri east) which is hardly 800mts away from the place where i stay. The order was successfully placed at 10:10 am but the same was delivered to me at 11:22 am. Order number #[protected] fyr.
Even after so much of delay, the package of food which...

I have ordered food on swiggy and paid. Aftersome swiggy updated the status saying that food is delivered and food was never delivered and there is no response from swiggy.
Swiggy is not ready to listen the problem also. They are very rude.
I have spoken with multiple agents in swiggy and raised issue with them.
They keep ignoring me and i’m having all the evidences for the above complaint.
Please look in to...

I am complaining against swiggy online food. We have ordered food, the delivery boy raghavendra rao had reached some other location and calling us. We have guided him to our address, he does not have even patience and raising his voice. Since we have paid the amount online before they were not ready to deliver and said they are cancelling the order will deduct rs. 200 for no reason. Delivery boy was so rude the executive lady lavanya was...

I have booked order from hotel al zam zam, 28 azamshah chowk, ca road, nagpur.

Order details as per shown in swiggy app:
Mutton rohan josh+2 roti+ biryani rice. Quantity 2. At rs 99/- = rs 99×2= 198.
Order id #[protected]
My order is book on dt 01.06.2019 by hotel al al zam through swiggy.

Order has been confirmed by hotel al zam zam and swiggy.
But now hotel al zam zam has denied...

I had marked correct home address in the map but swiggy app shows round about way to my house. The delivery boy was just 100m away from my house but he denied to deliver the food saying incorrect address... Best part is i have been regular customer for swiggy from the same address for past one year... Worst customer service... I will go with other apps than swiggy... Denied food at 9pm... With nothing at home to cook and all restaurants closed......

This is disgusting when a company like SWIGGY ditch you.please spare me if the mail becomes bit long.

Today i ordered ‘paratha and chilly chicken’from one of my nearest restraurant .the food got prepared in time as i could see in your app..then it was handed over to ur delivery executive ‘subash chandra sahu(‭[protected]‬) ..about 1 hour gone i got one message that the food got delivered which was actually not..the...

Order number [protected] and order num [protected] both from 31st may one ordered in the afternoon and other at night... The delivery executive after an hour of ordering says cancel the order... Bike issues and he was near my house, when i said i will come pick it up says they didnt give the food.

I am an absolute regular and this kind of service is not acceptable... The night order i was told to cancel at 11.15 pm (So no food)......

I placed an order today around 8.30 pm and had prepaid for it. The order was not delivered after 1 hr wait and so i contacted swiggy customer care, they told the order was delivered to sumbody else by mistake as their technical issue. Again they asked me to order the food and they will refund me order. I orderd again which didnot deliver to me till 11 pm and i almost was sleeping. The only thing i feel sad is i just ordered from a hotel near...

I am devendar. My order no. Is #[protected]. I ordered veg items, 6 crispy veg burgers and a large french fries from burger king through swiggy. Instead i recieved non veg item, fiery chicken, french fries and a coke. I went into help section in swiggy app and had chat with the executive and i was given an option of either rs. 50 coupon or replacement. I opted for replacement but then they refused for replacement....

05/06/2019
I had placed an order on 5th of may, 2019 via upi for rs 121 and the money had been successfully processed by upi, but when i got back to the swiggy app, it shows payment failed, but the money was deducted from my account.. I tried the payment again, it was processed successfully on the upi app and money was deducted again, but when i got back to the swiggy app, it shows payment failed.
I had lost 121 + 121 = 242...

I have ordered food on 17th may 2019. But i have not received my order.
I have contacted swiggy and they told amount will be refunded within 5 working days. But still, it's not refunded.

My order number is [protected].

I have contacted them twice, they are telling the same. I have ordered from "momoz", restaurant.
Please do the needful....

[protected] this is my contact number i ordered certain items as i was unwell swiggy executive ankit kumar was given responsibility to fetch me my order he took so late but still i didn’t said anything to him n gave him money more than the bill eventually i asked him y there is no packaging tape over the food he said i don’t know n ran away. After that i continuously called ankit n also the gaylord express. To my surprise my food was half...

I am a daily customer of SWIGGY. Important word is daily. Today my delivery boy was Somayya. This guy rang the bell at least 5 times within 2 minutes. When I reached the door and asked what was the issue he started shouting and arguing. When I said I will complain and closed the door he used slang for me in Kannad thinking I won't understand that.when I went back and asked what he just said. He replied do what you want I can take care of...

As mentioned above, I ordered 3 items from swiggy where i found a 3cm big cockroach inside fish pepper dry.As i request you to take proper and strict action againt the hotel as well as the swiggy as they say that they are not responsible for the food quality. If Swiggy has maid the 3rd part hotel as their partner then both will be responsible for the quality of the food beacause food plays a vital role in each person's life .If they are not...

I orderded something from swiggy today. It was basically a manchurian rice combo. What i received was rice and instead of gravy it was all water. And when i asked customer care service to refund me full or half for it, they said they can just give a token of Rs.50. I paid for the delivery and also for the whole food and for the whole day i just ate that water type thing and also the quality was so bad it was all salty and stinky too. This...