Swiggy Complaints & Reviews

I had placed an order with swiggy on 11th may 2019 evening for food items from the basil leaf restaurant in porvorim goa. The order was [protected]. An amount of rs 558/- was paid through hdfc credit card ending 1597. However no delivery was received for an hour. Hence i called up the delivery boy tushar ambeker on his mobile [protected]. I was informed that there is an issue with the swiggy network and hence my order won't be delivered. He...

I ordered 4 dutch truffle pastries from swiggy in association with the restaurant shokolaat.
All the 4 dutch truffle parties were stale and the chocolate tasted so bitter. Gave feedback complaint and swiggy customer service (Disservice) offered rs 75 coupon but how does that cover up my rs 360!?
I contacted the restaurant and they were ready to replace the pastries but they needed a delivery executive, when i got back to swiggy...

This is my order no [protected], yesterday i have ordered food but i haven't received, i got massage from your concern that i had already received the item. Yesterday i had called customer care and inform about this the customer care executive told me that the refund process was initiated i will be receiving money with in 4 to 5 business working days. But there is no acknowledgement was received yet as if he said, i will send the refund initiate...

Order no. Your order #[protected]
I have ordered food from behrouz biryani sanjanagar for rs1746.
Once the delivery boy delivered my order he said sir can i have your phone for a second then i gave him 2000 but he said sir i don't have change so i got 250 extra and told him to give 500 back but he said sir i don't have 500 rupees also. I went back and got rupees 1750 by then when i saw my phone the delivery boy had cancelled...

Order #[protected]
The time shown for delivering of the order was 25-30 minutes but the order was delivered in almost 1.5 hours, i tried to contact swiggy via the chat option but they never assigned an executive to me in time span of 1 hour.
The service provided was really bad and in addition swiggy never bothered to heed to my plea.
The delay in providing the food item and no response from swiggy shows that they are...

I had ordered 3 items from swadisht restaurant in udupi on 26th april and one of the item was unavailable still i went on with the order and had made the payment through upi. 194 rupees was balance and i was made sure my the customer care that i will get the money within 7 days but it is 16th day now. I am disgusted with the service. I have talked to more than 8-9 of your customer care chat and everyone seems to reply the recorded message...

I am from bariatu ranchi. I had ordered 2 items to shubham spices then order was received from that restaurant then i got a call from customer care of ranchi that the delivery boy was not able locate my location but i ordered my items from swiggy but nobody have problem then i called that delivery boy 5times but did not pickup my phone even he is not driving i was saw its location then after sometime he cancelled my order but i had to pay...

Order # [protected], time of order :may 11th, 2019 7:50pm. Order was closed saying that it was delivered at10:53 pm, but it was never delivered at all.
Delivery boy: beeresha
Addresd where it was to be delivered :no.120, 1st floor, next to havyaaka, 114, pristine paradise e road, anugraha layout, ramanashree enclave, bilekahalli, bangalore-76
Delivery boy didn't receive call on his number[protected], at all
I need...

Hi,

I am ishwarya from chennai. Recently few days back i have ordered from swiggy pop where my order was around 125 rs. I have given the correct address while ordering, but the delivery person said that he was standing in a far location and couldn’t be delivered to my place. Someone from customer care side called me and we were conversing. At last my order was cancelled and cancellation fee of 62 was taken. While ordering...

Dear team,

I have ordered food item from swiggy on 11th may 08:00 pm. Being after 3 hours of time, its not been delivered and i got a mail saying your order has been delivered which is very disgusting. By the time of order i have paid an amount of inr 211. Please find the screenshot attached with the order time. Also please find the mail from swiggy. I request you to taken action on the same and do the justice...

Swiggy — very bad service
Komal birpan
Placed an order with swiggy..80 minutes of waiting and no updates.. Called on the phone was made to wait endlessly.. Only to be told that the order will be cancelled as they have technical problem.. Not bothered very cavalier attitude by the customer service.. Was told without much that my order will be cancelled and the money will be refunded.. What about my kids food?..
br...

I have ordered nutella brownie thick shake from thick shake factory around 8 54 pm today (11/05/2019) through swiggy. I waited for more than 2 hours and still not even delivery executive was assigned for picking up my order. I was trying to contact swiggy helpline through messages but they were not even responding. They were continuously closing my conversations with them without even asking me or responding to my queries. And finally around...

Worst service by swiggy. I didn't received any updates from swiggy regarding my order for 2 hours and suddenly got message that food is delivered but still it is not delivered after 4 hours.

Delivery executive called me informed that order will be cancelled and iwill get refund but still not received any updates from swiggy.

Whenever ordering with swigvy everytime getting some or other issue.

Very...

Order no. [protected], order taken at 21.19 on 11th may 2019 mentioning the same will be delivered in next 52 minutes. After patiently waiting till 10.45, called the service centre, who answered cooly that the ordered can not be delivered due to some technical problem and the amount will be returned back.

Is this way to treat the customers. Why they can not reply immediately stating that they can not delivery the items and...

On 11th placed an order from imperiously kadugodi, [protected]. The order never came even after 2.5 hours. Called swiggy customer service, it was busy forever. Tried imperio restaurant and got to know that they had prepared the food and kept it ready. Delivery executive number was not shown in the app, and it just said bhaskar is on the way to pick the order for 2.5 hours when bhaskar was resting at his residence. Really pathetic services....

The order whjch was placed a hour ago has still not got a delivery agent assigned. Nor there is an option to cancel the order.
It is ridiculous as there no intimation given as to the order placed. It has been an hour and still no agent is assigned.
There is no proper customer support response i have been trying the number and have not been connected to any of the executives...

I had placed an order, and it's literally been an hour that order isn't delivered yet. I am trying to contact to the officials but non of them are responding. And now i want to cancel my order but i am not able to as the conversation thread is open and they are not closing it. I am highly dissapointed and frustrated. I need to cancel my order and i also need the refund amount as it was a prepaid order. Please do something about this. I am...

I placed an order with swiggy..72 minutes of waiting and no updates.. Called on the phone was made to wait endlessly.. Only to be told that the order will be cancelled as they have technical problem.. Not bothered very cavalier attitude by the customer service.. Was told without much that my order will be cancelled and the money will be refunded.. What about my kids food?...

I received food which was unhygienic. It was so sour that i expected that it has been made on yesterday's night. My order no. Was :- [protected].
I hope i will receive a early and positive reply from swiggy.
I also hope you can get my no. From your software easily through that no..

Yours truly
Tanish jain
A swiggy customer

My grievance has been successfully lodged and your docket...

Please refer to my order [protected] dt 5/5/19 with respect to my phone no [protected]. I had paid an amt of rs 1102 for this order by cash as my payment by google pay was not materialized. However amount of rs 1102 has been debited from my bank account towards swiggy. I was promised that it will be reverted back in 2 to 4 working days. I tried to chat with swiggy on 10/5/19 but i did not get any proper response. Double payment has taken place...