Swiggy Complaints & Reviews

I had ordered food today i.e 12th July, 2019 at around 4:40 pm. My order number is #[protected]. Since the delivery executive wasn't able to find my location, even after being directed so many times and the direction too being shown on the GPS, I was being asked to go and pick up the order (which is 15 min away from my location). I was also said that it was raining heavily whereas it was just drizzling.
After one and half hour of waiting and tolerance, my order was cancelled.
I want a compensation for this unethical behavior and tolerance.

I ordered paratha naan and bhaji, in which bhaji is missing...According to tht suddenly I contact team they refund me bhaji amount but what is use of that naan? I want naan refund also ..., otherwise I don’t want bhaji refund simply reordered it ..

But they said we can’t
I ordered food on urgent basis as I am facing medical issue and swiggy didn’t support me

On 23rd may 2019 I have tried to place an order using Zeta (Food Coupon), unfortunate order was not placed successfully at swiggy but
131Rs amount got debited from account. Then I have used UPI payment method to place same order.
Till today no any refund from SWIGGY.
Zeta provided below transaction details. several mail sent to swiggy support team no any reply received.
ARN number "30001091439143209708407"
Approval code " 221948"

It was really disappointing we ordered a pack of noodles from Swiggy . The food quality was not good at all. The orderno. [protected] ordered on 12 june 1 pm . The food was such that it has been prepared yesterday and just sold out today and not even heated properly. Atleast we did not expect such kind of things from such a reputed food delivering agency. It seems the quality and content of food we ordered made us so angry at lunch time....

I had placed an order through Swiggy for a pizza by Pizza Ezpressy which was supposed to be delivered to me. This was order was placed on 12th of June.
Now the payment had been made, after sometime I get a call from the restaurant that the pizza can't be delivered as the delivery guy is on a cycle and not a bike.
Then I called the respective restaurant asking them to look into the issue
The pizza then gets delivered to me and it's cold. As in we paid money for this, and service is expect for money. We ain't wasting precious currency for a freaking cold pizza. Tell Swiggy to take it's rotten standards up or get ready to get sued someday if anything happens to my family.
Bunch of idiots sit and operate the goddamn company. I am really disappointed by what happened today.

All swiggy staff treat themselves owner of the company and treat vendor very rudely. I'm associated with 50+ restaurants in jaipur and all of them have same complaint. They are only interested in Big brands and small outlets they do not even consider. Swiggy has all customer centric policies they think restaurants are crorepatis and take money for swiggy and for their customers. These online channels should be stopped or have standard policies. They keep increasing commission and always ask to restaurant to fund, if you ask for good visibility they ask you for huge amount whether you are a small cafe or a 5 star restro, prices are same. You can go long following only customer centric policy and giving huge losses to vendors.

Thanks!

Order No [protected]. Would like to share very bad experience with swiggy on 11-Jun-2019 which shows on the poor quality of customer care at swiggy.
I ordered pizza from pizzahut with a soft drink bottle. I received the order late, the pizza was of poor quality, and the soft drink bottle was not delivered. I even shared picture of the pizza with customer care. I asked delivery executive and he told me to talk to customer care myself. Customer care executive promised a replacememt order and confirmed me not to return back the original poor quality pizza. Later on I received only a Pepsi bottle. I asked delivery executive and he refused to talk to customer care or even wait till i discussed with customer care. I asked customer care and they were fully insensitive and lacked transparency. He had no clear answer for whether the replacememt order was for full order or only pepsi bottle. Even after asking many times the customer care executive offered no solution. At 11:30 in the night after spending good 3 hours I am sitting hungry, swiggy has taken payment, and swiggy executive is not concerned with providing any solution. He is only providing diplomatic answers.Swiggy has no escalation mechanism. I feel cheated at the hands of swiggy.

Iam a private working employee, I have ordered myfood at 10pm, but almost at 11pm swiggy delivery boy called me and said that item not available at the hotel. If the order is not available them why you guys are showing it on your website for ordering. And you are rejecting your order in night, so what should we eat now... Air or what... Very disappointed.. I need justice.

Through swiggy I ordered one veg food but found a non veg item .Utter nonsense.its against my religious belief, I m hurt n taking this matter very seriously.shall never order again and forward this to all my family n friends too .details r as follows
Cochin
Date 11 June
order no was [protected]
delivery executive Jayesh Ajaykumar([protected])

Escalating my order no. [protected]
Though the restaurant was closed, the app accepted my order and just after I placed my order I checked that the restaurant is closed in the app. The customer agent still consoling me that the order will be delivered. After almost an hour they call me an tell me that the order cannot be delivered. Swiggy is not ready to take any responsibility and no action on their end and the customer service not ready to help. Even the poor delivery agent had to run twice for them.
I have chat proof if required.

Ordered a simple a Chinese food for dinner which took almost 2 hours for delivery. Spoke with the delivery boy he said he's not able to locate the restaurant which is a big lie..we have all noticed delivery boys outside restaurants lined up for orders to deliver. The food lost its flavor and Swiggy lost a valuable customer..off late we have been using Zomato and the experience is better...

WILL NOT BE USING SWIGGY EVER ...

GOODBYE.

I ordered parathas and aloo paneer and payed by cash..but they delivered parathas and naan...no tracking details or food status was on the screen...and also no msg about completion of delivery was sent after the delivery...on further enquiry i came to know that there was no order received in swiggy office on my name...the respective delivery boy also told that he received no such order...but the boy who delivered me the food called me few times to reach my home n ultimately gave it in my hand...when he told to reorder and check th amount of fine..i found th full price of the items to be paid...i paid 190 for the order...it is not fair...i need justice...plzzz resolve the matter as soon as possible...

I ordered food on swiggy at May 26, 2019 08.40 PM. I didn't get my order until 10 PM. After that they called me 10.40 PM and told that your order was cancelled due to some issues. But they didn't give clear explanation for cancelled my order. And they told me that your refund will be credit within 48 hours. Now today date is June 10 2019 08.25 PM. I didn't get my refund still now. Each and every time they told me that your refund is initiated, we will credit your bank account within 48 hours while I chat with swiggy support executive. But I didn't get solution for my cancelled order and my refund still now. I didn't cancel my order. They only cancelled and called me to tell the order was cancelled due to some issues. I don't know where I have to give complaint on swiggy. Can you help me where I have to give complaint on swiggy?

Swiggey Order Number : #[protected]
Order Date : May 26, 2019 at 08.45 PM
Order Cancelled Date: May 26, 2019 at 10.50 PM

Tamil selvan, his mobile number [protected], he came and behaved very rude and even he behaved rude with ladies for travelling just 250 meters away from the delivery location, he also took the food with him without deliverying. Please take a proper action against him and inform me about the action you took. I also mentioned the below screenshot of the delivery boy photo.

I ordered food for the amount of RS.740.00 and RS.611.00 Date 12.05.2019, the amount has debited from my account. The order was not completed and I got the message as on same day within 5 to 7 days amount will be refunded. Till now amount is not refunded. Every time they say 5-7 days.

How many days do you need to refund the money?

Pathetic service. Train your people on how to resolve customer issues faster, rather than throwing irrelevant ready made answers.

Swiggy ties up with many restaurants. And it tied up with payal bar too. But they named it as payal restaurant which is a different firm and 15 years old. Payal bar is mainly a bar which also serves food. But it is named as payal restaurant without any agreement with payal restaurant and without any permission from the owner which is illegal they are using our goodwill which we have created by serving food from 15 years and they started serving food 3 years back and of very cheap quality and quantity which is harmful for our goodwill and our customers relation

As subjected on date 18/05/2019 i had order some food from swiggy online food and pay INR 479/- through net banking . my order booked then immediately cancelled. i received the cancel message also. which shows my payment will be back to my account within 4-7 days. But still after 24 days it is not returned. order ID- [protected]. get 1 customer support no. ([protected]) but that is also not responding good. my contact no. is [protected].

The food was ordered from your website as per photograph is shown of Red Hot Dragon Chicken (Dry Chicken). The picture of the dish is shown as dry Chicken. But Restaurant sent it as Gravy chicken. Further 5 Spice restaurant said that it is a mistake of Swiggy if they are showing the wrong picture of our food plate.
This order was placed on 09 June. My cellphone is [protected]. The wrong food was sent to me because of your mistake. My kids did not each gravy chicken and it was wastage.
Please refund my entire amount of the order. If you fail to refund, We won't use your services in the future as there other online food suppliers.
I spoke to your customer service executive who said he can give me coupon of Rs.200. It dont want coupon and need my entire amount refunded.
Picture of food plate with name is attached here...5 Spice says, it a dish with gravy and not dry as shown on your website. You are misguiding people and showing wrong pictures.

I ordered my items on swiggy and it was shown that my delivery will be reached within 50 minutes. After 40 min when I checked the status it was still showing that waiting for the order to be confirmed by the restaurant. So I called my delivery boy and ge said that my order has been cancelled. I asked why? What is the reason? He said he dont know it has been cancelled by that restaurant. If it was cancelled by that restaurant why did not I get notification. What is the reason for such misguiding?. I presiously ordered from Zomato many times, this does not happen. I did not see such a rubbish system what Swiggy showed today. The worst system. And not only that my offer of 50% on 1st order has been called also, because I tried to order another dish but that coupon was not applicable. A very bitter and worst experience. I will tell every single person I know about this rubbish app and their misguidance.

We ordered food for the amount of RS.875.00. Date 05.05.2019, my references number - #[protected]. But above said amount has debited from my account. The order was not completed and I got the message as on same day within 5 to 7days amount will be refunded. Till now amount Rs.875.00 have not yet refunded. What's the problem of refund my money back?