Swiggy Complaints & Reviews

I had placed an order on monday, june 16th (Order #[protected]) with swiggy. Due to unavailability of products the order had to be cancelled but the payment had already been done. I called and i was told the order will be cancelled and i will get my money (I paid rs 1002) in 24 hours. It has been more than 7 days and i didnt get a refund. Their customer service is pathetic. They dont even bother to update you on your refund status which is a serious issue and their contact numbers and online chat is useless. I finally got to chat and was told that i will get my refund in another 4-7 days. I went to their website again and tried to get a customer rep online, waited for half an hour and then an agent asks me my issue. I explain thing all over again and they closed the chat saying that i seem to be away when i was waiting for a response all this time! Extremely irresponsible and callous attitude. I will never use this website again. I would request all of the existing customers to order from them at your own risk. They are the absolute worst.

On the 7th of june i placed an order through swiggy (Order no - [protected]) to have 4 food items (Total amount paid - rs. 961) delivered from freshmenu (Malad). 30-35 mins into placing my order i recieve a call from the assigned delivery man that 3/4 items that i ordered was not available, after that i receive a phone call from swiggy's customer care telling me that i will be refunded for the remaining 3 items. The total amount that needs to be refunded to my account is rs. 798, it has been more than 2 weeks and after following up with them 4 times alreday i feel ridiculous to follow up once again for my own money. I've been given false assurance 4 times already and i do not believe going back to them is going to solve my problem.

Swiggy order no. [protected] the issue is regarding unfair response by sasnatheason: unwanted ingredients
I got one good n one bad item because it was running unlucky day for me i got unwanted i explained but the sasnath who is ur customer provide me literally annoying response
It laste for an hour he is copy pasting the things n left to me as a clown. This is so unfair.
Please do respond as quickly as possible

Please never order from this. I order at 7:00 but still till 9:30, i didn't get it.
In service they are just consoling with predefined dialogue. Just wait we are checking. No action being taken from swiggy.
Swiggy should pay penalty and do not harass people for food if they are charging for delivery too. Or ban such app if they can not assist.
Very pathetic service. Even after 2 hours no delivery happened. Such service is not acceptable
It very pathetic service. I cannot bear such activities.
What about the wastage of time i waited for.

My order no. #[protected], order date : 22nd june 2019, time : 3.46 pm,
Total order value : rs. 527/-, restaurant name : the dug out
I ordered 1pcs. Schezwan noodles & 1 pcs. Chilli garlic noodles, but i received rice instead of schezwan noodles.

I asked the customer care executive to take back rice as it will not be useful.
The person was adamant not to do so. Instead offered me for replacement, but it was not possible as i was required to go somewhere else, and didn't have time to wait. I explained him this, but he was just repeating himself and was not at all helpful.

I would demand my money back for the wrong order on a priority basis.
Thank you

I had ordered "egg biriyani" worth rs.101 after discounts from restaurant "badmash biriyani" on swiggy (Order no. #[protected]) on 22nd june 2019. The rice in the order was stale and obviously uneatable. Although i had complained to swiggy's customer service regarding the bad quality food received, they could not offer me an adequate and suitable resolution. They simply said, swiggy is not responsible for any quality issue and cannot provide me any refund, the same is mentioned in the terms and conditions which i can read if i want. I don't understand such callous attitude in such cases which might be a cause for food poisoning and a simple apology does not help in anyway. Simply saying we don't make the food, we only delivery it does not help. If swiggy didn't act as an mediator, we wouldn't even order from the restaurants. There should be a change in the policy the way swiggy handles such issues and and even the quality should be come under the responsible of swiggy. This is our policy, you can do whatever you want attitude is really bad.

I placed an order and one item was not available, instead of calling and informing me they just never bothered to do anything. When i called to check why my order hasnt reached, the swiggy guy says that one item is not available and if i want i can call teh restaurant and change my order. It is not his concern that items are not available. When i contact customer care, instead of resolving the issue they just say why don't you cancel the order and place a new one. Last week the delivery guy ate my order and lied that he delivered the order. Fraud company swiggy. I hate swiggy and i am an inch short of sueing this company

Dear sir/mam, i have placed an order to swiggy on 3 june, payment was deducted from my account. When i asked to swiggy they told order was not placed. And when i ask to bnk customer care they told amount will return in 10 days. Now it is about more than 10 days completed but amount was not return to me and they closed my complaint with out resolution. Pls look into this matter. Hoping for speedy action.
Thanks in advance

On 14th june i ordered from mcd via swiggy account and swiggy executive informed me that its food item is damaged and we are cancelling your order and will reorder on your behalf. Then second reorder food item was cancelled by swiggy rider.
I initiated call for my refund status which was done via paytm. He told me that its initiated from our end and will be updated in 24 hrs.

Today i got to know that money not yet initiated and swiggy executive told me that it was cash payment. Seriously!!

Already mailed to swiggy team with all attachments and proofs.

Till now one request number 5736831 provided to me and still i am fighting for my money.

I have made payment on 3june my sbi ac debited msg received to me for payment to swiggy but no order shown on swiggy history i again made payment again amount debited and order placed now i want my first order money back since 3 june i was mentally harrased bcoz no one listen to my problem and gave my refund it's my mistake that i order from swiggy such very very bad experience i have. I have complained on sbi they close complain. Please refund my money as i m facing problem since 3 june it's too time taking.

We were charged for 2 sevpuri but received only one, no one was ready to help out, plus the Sevpuri we got was stale and was smelling horrible. 4th time experience with swiggy so here I write today

You guys really know how to get on someones nerves, when i submit the complaint it tells me to write more cause of less words my complain is not likely to be resolved, you havent done a great job for me to write an essay on you to make it 350 words, but as you really want me to, you guys are just looters.

My number's changed and someone else is using it. However, since swiggy clearly isn't savvy enough to have seen these issues come up, i tried to register with a new number. But it won't let me do that. Apparently, because my e-mail id is already registered.

So i don't get this. Can't log in, without the old mobile number. But can't create an account without a new email-id. And i don't think i'd want to create a new id just for swiggy, cause of your incapacity to work around this.
I really think you guys need to work something out for this. Asap. Please.

So my previous phone number is registered with Swiggy. However, it's deactivated and now being used by someone else. However, my email id is still linked to that phone number and so are my credit card and paypal details. I'm not able to login with my email-id and change my registered number because there's no option for that.
Extremely worried about transactions being made from my account because of this Swiggy glitch.

Order#[protected], your delivery executive has incorrectly marked that he has delivered the product to me, not one phone call attempt was made and neither was I communicated with any information. Your chat is a waste of everyone's time and are just useless. Your CUSTOMER CARE sucks and don't have the courtesy to compensate for the same. Shame on you swiggy, I shall never order in swiggy again. It was never about the money, it was the respect I had for swiggy which I have lost today. You have lost a valuable customer today because of ### up delivery executives

Order id #[protected]

I have placed order dominos using swiggy. Dominos cancelled order due to delivery range. I got message from dominos order is cancelled . But on swiggy it is showing delivered. On asking Dominos they told me we have canceled your order and refund will be done by Swiggy as you have paid to swiggy for this. On calling swiggy they are call dominos.

Its been 3 days no resolution is done by them.

Dear swiggy consumer complaints service, your delivery boy(his name is sontosh )he came to our community at 11:25 pm, my security said to him that not horn in our society at night time, so please don't horn in inside the community.
But he wanterly horn in community 8 to 10 times...
Please warn to your delivery boy ...I provide his details..
Name : Santosh
Mobile no: [protected]
His vehicle no:7936

I placed an order through swiggy in Pista House Restaurant, Kondapur for an order of Rs. 554 on June 20, 2019 at 7.16 p.m . Money was deducted from my account through google pay, but order was not showing in Swiggy . I have also got message that payment is received by Swiggy . Please look into this and try to revert back money to my account.
Upi transaction id :[protected]

I ordered food nearly 40 days back and asked for refund bcz of I got my food fully cooled nearly 2 hrs later and they agreed and told that I will get the amount within 24 hrs since then daily for 2 hrs I msg on swiggy and daily they told refund initiated from our side and terminated by u why I will terminate my amount I also called for help but no action has been taken now I want either they gave me money on Amazon, bheem, paytm, freecharge, coupon code, reorder any gift or any thing even a toy of rs115 but give me my money in any form

Date: June 20, 2018
Place: Narayanasamynaidu Layout, Red Fields, Coimbatore, Tamilnadu
Time: 9:00 am and to 9:10 am

In front of our house at Red Fields, we had parked our vehicle Nisan Terrano TN 33 BM 2908
A Swiggy delivery agent hit this vehicle and fell down along with his 2-wheeler. He then got up, hurriedly got on his 2-wheeler and ran off. This whole scene has been recorded in our house cctv camera

The fact that this Swiggy delivery agent ran off without even having the courtesy to face the consequences has been very upsetting. I expect Swiggy to get back to us with an explanation for their delivery agent’s actions

Email: [protected]@gmail.com

I ordered some food from a restaurant in Bangalore on 06.06.2019. I did not received the food however i received a SMS that your ITEM is delivered. Immediately I contacted the customer care available in the app. They apologized for the same & told money will be reversed to your account within 2 to 4 days since its a UPI txn. From that day till today almost on daily basis asking your people available on app & each and every time some new new stories i m coming to know. Some one is telling its initiated, someone is telling its already. Some one, will escalate the matter to higher level may to "THE PRIME MINISTER, S OFFICE LEVEL".Some one is telling check with your banker after a long wait. This is been told to me when i am a bank manager. What you people will do with common people god only knows.I have not faced such stupid type of people in service sector.I think all stupid, idiot fellows are working with SWIGGY only. Today also some reference ID I have been given by that amount has been reversed. I checked nothing is there. Txn ID- [protected] for Rs.217/- Please reverse the same at the earliest.Mobile No-[protected]