Swiggy Complaints & Reviews

So my previous phone number is registered with Swiggy. However, it's deactivated and now being used by someone else. However, my email id is still linked to that phone number and so are my credit card and paypal details. I'm not able to login with my email-id and change my registered number because there's no option for that.
Extremely worried about transactions being made from my account because of this Swiggy glitch.

Order#[protected], your delivery executive has incorrectly marked that he has delivered the product to me, not one phone call attempt was made and neither was I communicated with any information. Your chat is a waste of everyone's time and are just useless. Your CUSTOMER CARE sucks and don't have the courtesy to compensate for the same. Shame on you swiggy, I shall never order in swiggy again. It was never about the money, it was...

Order id #[protected]

I have placed order dominos using swiggy. Dominos cancelled order due to delivery range. I got message from dominos order is cancelled . But on swiggy it is showing delivered. On asking Dominos they told me we have canceled your order and refund will be done by Swiggy as you have paid to swiggy for this. On calling swiggy they are call dominos.

Its been 3 days no resolution is done by them.

Dear swiggy consumer complaints service, your delivery boy(his name is sontosh )he came to our community at 11:25 pm, my security said to him that not horn in our society at night time, so please don't horn in inside the community.
But he wanterly horn in community 8 to 10 times...
Please warn to your delivery boy ...I provide his details..
Name : Santosh
Mobile no: [protected]
His vehicle no:7936

I placed an order through swiggy in Pista House Restaurant, Kondapur for an order of Rs. 554 on June 20, 2019 at 7.16 p.m . Money was deducted from my account through google pay, but order was not showing in Swiggy . I have also got message that payment is received by Swiggy . Please look into this and try to revert back money to my account.
Upi transaction id :[protected]

I ordered food nearly 40 days back and asked for refund bcz of I got my food fully cooled nearly 2 hrs later and they agreed and told that I will get the amount within 24 hrs since then daily for 2 hrs I msg on swiggy and daily they told refund initiated from our side and terminated by u why I will terminate my amount I also called for help but no action has been taken now I want either they gave me money on Amazon, bheem, paytm, freecharge, coupon code, reorder any gift or any thing even a toy of rs115 but give me my money in any form

Date: June 20, 2018
Place: Narayanasamynaidu Layout, Red Fields, Coimbatore, Tamilnadu
Time: 9:00 am and to 9:10 am

In front of our house at Red Fields, we had parked our vehicle Nisan Terrano TN 33 BM 2908
A Swiggy delivery agent hit this vehicle and fell down along with his 2-wheeler. He then got up, hurriedly got on his 2-wheeler and ran off. This whole scene has been recorded in our house cctv camera

The fact that this Swiggy delivery agent ran off without even having the courtesy to face the consequences has been very upsetting. I expect Swiggy to get back to us with an explanation for their delivery agent’s actions

Email: [protected]@gmail.com

I ordered some food from a restaurant in Bangalore on 06.06.2019. I did not received the food however i received a SMS that your ITEM is delivered. Immediately I contacted the customer care available in the app. They apologized for the same & told money will be reversed to your account within 2 to 4 days since its a UPI txn. From that day till today almost on daily basis asking your people available on app & each and every time some new new stories i m coming to know. Some one is telling its initiated, someone is telling its already. Some one, will escalate the matter to higher level may to "THE PRIME MINISTER, S OFFICE LEVEL".Some one is telling check with your banker after a long wait. This is been told to me when i am a bank manager. What you people will do with common people god only knows.I have not faced such stupid type of people in service sector.I think all stupid, idiot fellows are working with SWIGGY only. Today also some reference ID I have been given by that amount has been reversed. I checked nothing is there. Txn ID- [protected] for Rs.217/- Please reverse the same at the earliest.Mobile No-[protected]

Order id [protected]

I order bhindi masala and chapati,
The bhindi masala was salty and so oily that i couldn't eat it. I had to throw it, and when i talked to customer care they just gave me a rubbish coupon of 30/- .
I am being charged for service i didn't get. I am really disappointed by this behaviour of swiggy, even though i am a regut customer of their service.I dont want a apology i want my money back.

I have mailing swiggy ppl since long
probably my 4th to 5th mail .. but no1 has looked into the issue.

Have just recvd mail in reply but no action.

My issue is I’m receiving unwanted sms of cancelling and ordering food ...
atleast 150 sms in 10 days

I have requested them to remove my number (+[protected] from the server or any connected method.
But they haven’t done anything regarding this...
No response to my issue

I ordered food in swiggy today[protected]. While delivering the delivery boy shouted at me saying the location was wrong with harsh words in public.He continuosly pressed our calling bell and asked to take the food. Even though the location was correct and I guided him through phone the delivery agent got frustrated and threatened me.I am very unhappy with his behaviour.There is no security with swiggy as they are employing wrong persons....

Hello,
My swiggy account is deleted and I cant able to login to it. It's very hectic without swiggy and I can't able to order my foods. Very disappointing and I want swiggy to activate my account and make me order. I'm getting a error message that mobile already exists. So I want swiggy team to solve this login issues and make my account active as soon as possible.

Regards,
Gokul

Kindly contact...

I placed an order which was confirmed and I also got the delivery guys number. After one hour I get a call from Swiggy informing me that the delivery guy has refused to deliver the food!!! Is this my problem? Shouldn’t you hire people who are willing to deliver food!!!???
This is not the first time my order has been cancelled, there have been various reasons for which my order has been cancelled in the past.
If you don’t want to fix your problem why don’t you shutdown your services??
One of the worst online food services.

My restaurant id is 143513. bambozz walk.my self kartik miglani owner.ur executive has wrongly updated my account number to someone else id.and all the food I have sell till now, the amount has been to transferred to someone else account. this is pure fraud and cheating by swiggy.i need an explanation now and want my rs 10000 back in to my account..plz call bak on [protected]..so that I can explain u in detail... cheaters..
kartik miglani

This is regarding order no. [protected]
I order 3 Chicken biryanis from Biryani And Kabab Mahal Restaurant, Muzaffarpur. And because of some offer ordered something else from Zomato also as there was a party in my house.
The delivery executive of swiggy called me and refused to reach my house. He said that he can't come there. I need to come to him 1 km far from my house.
I even informed me that the Zomato guy came and delivered his order right on time to my house.
But then on the other hand this guy started misbehaving. Abused me on the call and threatened to not give my order. It was a paid order so I had to call customer care but I didn't get any satisfactory response.
I need Swiggy to take action against these rude misbehaving riders who degrade the reputation of SWIGGY. Because of him my party got ruined as all restaurants got closed by then.

The delivery guy's name is Pankaj..and contact no. is ‭[protected]‬

I'm a swiggy super user and have ordered a cake from a ccd. After sometime i got a call from swiggy saying that the restaurant was facing some technical problem(lie) and can't deliver and they asked me to try after half an hour. They said that they would refund my amount of 329. After 45min i tried to order the same and again i was faced with the same problem. Only this time the swiggy executive who called me connected to the ccd restaurant and the guy over their said that they didn't have the flavour i asked for and were willing to give some other flavour. I denied it and complained to swiggy executive that they should not have put it in their app if it wasn't avaliable in the first place. He said they will look into it and that they regret for the inconvenience and will refund both the amount within 2-4 business days. Tum date i didnt receive any money and the executive i text are lying that they have already refunded and have given me a reference number to confirm with my bank. When i went to my bank they have clearly said that there is no refund and the reference number was actually for the money that got debited from me through the upi of my bank. Moreover the executives are incompetent and rude and are using makeup words.

I have been trying to reach out to swiggy customer care three times on this matter. It's a small amount that has been deducted twice I understand. Why would they need my complete bank statement to get this issue resolved and give me a refund????
The bank confirmed that amount has been credited to swiggy as well on [protected]@icici and [protected]@axisbank.

First time the payment failure error came up in swiggy app and second time the order got confirmed. This happened on June 4, 2019 and I haven't got the refund yet.

I hope the team looks into this matter asap.

I have sent all the necessary proofs as well.

Sir.
I had ordered dinner along with some snacks at 8pm through swiggy. The order was to be delivered from connaught place to kali Bari marg which is hardly one and a half kilometre.The delivery boy delivered around 10.30pm. Either the payment be returned or the amount should be deducted from the delivery boy.
Thanking you
Divya rao
H-292, Kali Bari Mary,
New Delhi -110001
[protected]

2 days before i was supposed to take calls of the delivery man but may be it was my network issue for which i was unable to get any calls from him..wen he reached home..He talked inappropriately and the next time i ordered again he talked rubbish related to my address while m already guiding him and standing outside my home..now i want him to ask sorry from me...plz do co operate...his name is vijay..I will wait for ur reply..and iam seriously concerned abt this type of behaviour...

I have ordered for Kathiyawadi Lunch from GAMTHI KATHIYAWADI vide Order No. [protected] dtd.[protected].

With above order, I am very much disappointed on getting my lunch packed in couple of transparent bags with empty plastic plate putted in big plastic bag. I asked to delivery boy why in such a way packed replied that packing paper was not available.

Moreover, there was worst quality of food like took from some local cabin situated on the road and there was no true bill for payment.

I really very much disappointed with my first order to Swiggy.

I humbly request you to look in to this matter seriously and sent invoice to me.