Swiggy Complaints & Reviews

I made a purchase through the swiggy app on 5th of May 2019. I paid using the Gpay mode. I tried twice and both the time money got deducted from my HDFC account but received failure notifications from Swiggy. Then I paid Cash on delivery. SInce then I have been following up with Swiggy and everytime the cusomer care asks me to wait for 3 to 5 days for refund to be credited.

Finally I called up HDFC customer care and they asked me to get the refund tracking numbers. I got those tracking numbers from Swiggy and passed it on to HDFC bank. Now the bank tells me that since the refund is from a Non-HDFC bank and UPI mode payment they cannot do much to validate that.

Now I donot know what needs to be done. Swiggy is taking me for a ride and I have lost all hopes of getting the two refunds of Rs 633 each.

Failed Order IDs of the purchase on 5th May 2019
#[protected] and
#[protected]

Tracking numbers from Swiggy, quoted as received from Swiggy
The reference number for the refund on order ID - [protected] is[protected].
The reference number for the refund on order ID - [protected] is[protected].

Hi I have ordered the Mastani from Sujata Mastani order no #[protected] in Bibwewadi showing 35 mins to deliver and after 20 mins I received the call from [protected] and stating that your food item is spoil and we will replace the same and will be delivered again till 11.15 PM
But suddenly I received the msg from Swiggy that your order is delivered in lighinting speed ... when i called the customer care number [protected] and the guy other side was very rude he sent know even how to talk with customer also dont know the information abt order ... he said previous executive already initiated your refund but I have not got any confirmation from Swiggy
Pls resolve the complaint and refund my money asap

I am uninstalling the app and will tell to others

My registered mobile number is +91-[protected]
Order number is #[protected]
Restaurant name- The biryani shop
Bill no. (Hard copy) - 3024
Hi,
I ordered one half biryani as per above given detail the total price shown on app was 178/- and the total amount on hard copy was 158/- but still delivery boy asked me to pay 178/-
Kindly explain why swiggy cheated.??

My order is placed and real time monitor didn't even displaying the executive reaching the restaurant and picking up the order.It was supposed to get delivered in 40 min.but within 10 minutes of placing the order without any status update I received a message that order is delivered.when I contacted the restaurant, it just replied hastily order sent and contact swiggy..a foul game with customers..

I had order the food 2 times from shadab hotel for rupees 190 each Paid through Google Pay both got cancelled . The didn't refund my money back I asked several time but irresponsibly customer service giving false claims without any knowledge that they had refund I asked them prof the simply ignoring my chat poor service by swiggy looting my hard earn money
Enclosed order detais

I am very unhappy with swiggy and its responsibility towards customer complaint. Order [protected]@coimbatore my daughter received the order and paid Rs 315 for 265.instead of giving change, he asked my daughter, are you alone? and he told to make the change out side and come back, he left but not come back. I lodge a complaint to customer care. they assured to take action and will inform through the mail. but I didn`t get any information from them. already swiggy met some bad experience because of its executive. I don't want to make this issue as big but need proper action from swiggy. I am awaiting your reply.

Hi i placed the order from swiggy. My order number is [protected]. Its been more than 1 and half hour my order is still in processing. Swiggy customer service is saying contact Domino’s, Domino’s is saying that the restaurant is not responding i will arrange a call back that i never received. They are doing this because its a prepaid order and they are also denieing for cancelling the order

I placed order on 2nd June 2019 at 23.23 of INR 413. But the order didn't placed and showing that restraunt is closed(Nirula's ice cream) and amount got deducted. When I contacted the customer care they told me that they don't have any information as they didn't received any order for such transaction of 413Inr. When I contacted contacted the payment partner they told that amount has been transferred to swiggy and have to check with them. Still I don't have any update with that. And everyone is telling to speak with other .

Sadly i have to write here that swiggy is so pathetic, My order no.#[protected]. i booked my food and after 30 to 35 minutes i got a call from you delivery boy and he was saying to reorder the food due to restaurant didn't received my order, i called his customer care on +91-[protected] picked up by so called Name of Suraj, he again took my 15 minutes on hold and guide me the same thing. and cancelled my order himself, they wasted my lunch time. i don't want it to happened again with others, kindly take an action, i have submitted photo also.

Thanks

I have order food after 1 hours 30 mins they said your food has been delivered but it's not. I have called to customer's case executive and mentioned the same they said my ordered cancelled because of some technical issue and now they will not be able to provide food.
They have denied to return my amount they said it will take 2 week of time.
Swiggy order no. [protected]

Communication between the team is not good at all, the most problem is seen in the delivery boy they don't see the menu or receipt what has to carry, and most bad thing is when i did chat with swiggy they sent me agent no. Which is continue busy no one is picking call or no one has called back regarding problems is your app porviding free food on there is no charges for us that we are treated like this intested they called the restaurant and said that oreder is cancelled how it is cancelled when the bill is paid just explain it. And i want strict and quick action on this we are no here to beg or be treated like beggers.

I have placed an order of 3 items at chilli restro by swiggy but i did not get any confirmation msg on my app so i cancel that order and then i have placed my 2nd order of 2 items, and i got the confirmation msg instantly, after 45 mins the swiggy person came with the 3 items order and said forcefully, you have to take this order and the 2nd order also. I told him, that i have already cancel the order, i didn't want to take the 3 items but that swiggy person, he was so rude, i don't know who to blame, they all are the money makers only, with no sense of talk.

I placed an order at the restaurant Belgium waffles on 5th June around 3 pm, the order was not accepted in the first go but money got deducted. Even though coz I was hungry I made the mistake of again placing order and paid in advance.

The order was showing it will be delivered in 1 minute and got cancelled automatically and what's irritating is they are charging me cancellation fee for which I am not at fault, infact they should be giving me a compensation to keep me waiting for food and not delivering it.

No body called me about the cancellation even if for some reason it couldn't have been avoided.

Then I tried calling swiggy, it won't connect me.
Then I tried chatting with the team, it's been more than 30 minutes now no executive replied or tried to help.
Screenshots attached for reference

Swigg is becoming unreliable each day.

This is not the first time

Hi
This is to inform you that i own a restaurent in vadodara with the name mr toasties.
I am not geting any service from vadodra team of swiggy regarding business development or regarding drop of orders.
My manager has been calling them since 2 months or above no one from the team has showed efforts to come up.
Mr parth who handles here is very rude in his answers and talks as af he owns swiggy india.

Looking forward for your support.
Thank you
Karan dayalani
Regards.

Its my continuous 4th to 5th order in swiggy that is being delayed without any reason. And delivery executive is not receiving calls and when he accept the call then he is being rude as usual. I have swiggy super and my orders are keep delaying. No one is giving me positive response. And whenever we call swiggy executive they only say that your order will be delivered soon.

Hello, avijit this side. My order id #[protected].
First of all i am swiggy super member. And thats why i am facing so much harrassment with swiggy.
I had ordered two chicken biryani from zam zam restaurant, kolkata. Courier person marked it delivered but in reality that person stopped receiving my calls after marked it delivered. I had paid rs.321 via amazon pay for this order. Now coming to main part, contacted swiggy on the same day within an hour regarding this incident, they clearly told they would not be able to process any compensation as their policy restrict to do the same. After 6-7 times of contact over chat & voice channel, they registered a complaint regarding the same. But then they started delaying and eveyday giving excuses that relevant team investigating this issue. Almost 40 days passed after the incident, no yet received single resolution, neither replacement food or refund from swiggy. What a disappointing service, utterly disappointment. Perfect example of scam. Beware guys.

I ordered two packets of behrouz biriyani and a lady came for delivery. First of all, she didn't find the location whereas i gave correct address itself. She tried in google map and went to marathahalli as google map was showing that address.
Its not my mistake nor her mistake. Still, she argued with me that i put wrong address and she was talking in bad manner. Whereas i also ordered chicken fried momo and that person spoke nicely and came to my address.
Then this lady is asking me to come to her place and take the food. What is this?? She kept on fighting like anything and finally told that she will complain against me. At last, she came to the right location but in between of the road she started fighting and told me "take the food and get lost".
Is this the way your delivery people should talk to others?? I didn't speak bad to her as i can understand that google map is showing wrong address.
Now i can understand why people are moving to zomato.

Ordered on swiggy for 2 juices and upma

1. Juice 1 had hair strands in it
2. Juice 2 was bitter as poison
3. Upma was one scoop o[censored]pma for a full plate for which i paid for

I reported this to swiggy 4-5 times

They have only wasted my money and time

No help has been given to rectify this.

Order #[protected]
Delivered on sat, may 25, 11:49 am
By pramod bhivarai rankhambe

I want a refund of my money wasted on food items that i had to throw in trash

I been order food in swiggy dated[protected] @12.05 pm for the amount of rs 377/-. Amount deducted from my account. But no confirmation from restaurant side.. After that i raised complaint in swiggy app. I been told that the payment may got stuck up with payment gateway. It will automatically get refunded.. Hence i re ordered the same, and paid through online again.. This time my order successfully processed. But my first failed transaction amount not been refunded as of now.. Even i checked with my banker side, i been informed that my transaction got successful, and i need to check with my merchant for my failed transaction.. As of now no response from swiggy.. Kindly do the needful.

Hi team,

On 24th may 2019, i placed an order, my money was debited and the order also says order received and purchase complaint but my order was no placed in the application. I had to place the order again. Since the order was not placed, the swiggy customer services isn't registering my complain though i have submitted the transaction details where everything is mentioned clearly.
They aren't taking any actions.