Swiggy Complaints & Reviews

I am devendar. My order no. Is #[protected]. I ordered veg items, 6 crispy veg burgers and a large french fries from burger king through swiggy. Instead i recieved non veg item, fiery chicken, french fries and a coke. I went into help section in swiggy app and had chat with the executive and i was given an option of either rs. 50 coupon or replacement. I opted for replacement but then they refused for replacement.

05/06/2019
I had placed an order on 5th of may, 2019 via upi for rs 121 and the money had been successfully processed by upi, but when i got back to the swiggy app, it shows payment failed, but the money was deducted from my account.. I tried the payment again, it was processed successfully on the upi app and money was deducted again, but when i got back to the swiggy app, it shows payment failed.
I had lost 121 + 121 = 242 rs on the order
I contacted swiggy, they said they haven't received any payment from my account so the refund wont be made. I again contacted the upi service to know the state of my payment. They said that money has been transferred to the swiggy account and that they are not responsible for the payment issue. I again contacted the swiggy support, this time they said the money has been lost through the payment gateway. I had to argue that the upi app clearly shows that money has been transferred to swiggy, but they never accepted it.
I raised a dispute with the upi provider and my payment bank. Haven't received any update after that.

31/06/2019
I placed another order on 31st may 2019 via upi for 311 rs, yet again the money was deducted from my account and the app shows payment issue. I had to contact swiggy and this time their reply was that, they haven't even received a request for such an order. On the whole i had lost
121+121+311 = 553 rupees through swiggy upi payments.

The refund process of swiggy is highly irresponsible and dubious. Being a student, swiggy has always been my go-to place to order food. I have been a customer of swiggy for the last 2 years and i have never had to go through all this until recently. I hope the team resolves my refund query at the earliest.

I have ordered food on 17th may 2019. But i have not received my order.
I have contacted swiggy and they told amount will be refunded within 5 working days. But still, it's not refunded.

My order number is [protected].

I have contacted them twice, they are telling the same. I have ordered from "momoz", restaurant.
Please do the needful.

[protected] this is my contact number i ordered certain items as i was unwell swiggy executive ankit kumar was given responsibility to fetch me my order he took so late but still i didn’t said anything to him n gave him money more than the bill eventually i asked him y there is no packaging tape over the food he said i don’t know n ran away. After that i continuously called ankit n also the gaylord express. To my surprise my food was half eaten n chicken pizza was missing i went to the shop they told me we have given full order to swiggy executive n when i called ankit he started blaming me. They both said do whatever u want.

I am a daily customer of SWIGGY. Important word is daily. Today my delivery boy was Somayya. This guy rang the bell at least 5 times within 2 minutes. When I reached the door and asked what was the issue he started shouting and arguing. When I said I will complain and closed the door he used slang for me in Kannad thinking I won't understand that.when I went back and asked what he just said. He replied do what you want I can take care of it. It was clear this guy was total unprofessional so I just went back and could clearly hear him using still using offensive language. I appreciate all the delivery executive who come irrespective of weather and traffic conditions but this behavior spoils it all. I contacted SWIGGY customer care and have raised my concern they informed I will get an update on what action has been taken. Still there has been no update. Frankly this type of people should be removed to keep the good name of company. This guy's phone number is [protected].

As mentioned above, I ordered 3 items from swiggy where i found a 3cm big cockroach inside fish pepper dry.As i request you to take proper and strict action againt the hotel as well as the swiggy as they say that they are not responsible for the food quality. If Swiggy has maid the 3rd part hotel as their partner then both will be responsible for the quality of the food beacause food plays a vital role in each person's life .If they are not providing that properly then, they should not even make a application for it.
I'm very much disappointed with the online food orders now.

I orderded something from swiggy today. It was basically a manchurian rice combo. What i received was rice and instead of gravy it was all water. And when i asked customer care service to refund me full or half for it, they said they can just give a token of Rs.50. I paid for the delivery and also for the whole food and for the whole day i just ate that water type thing and also the quality was so bad it was all salty and stinky too. This is the bad service i have got from the swiggy. Even it is not mentioned in there terms and condition that in what case they will refund the amount. Someone should not provide this service to there customer. And now

Hi sir, mera order no #[protected] hai... Uttam nagar metro restaurant se meine kadai paneer mangwaya jo ki bilkul basa aya.. Sir mere bete ki tabiyat bhi khrab ho gayi hai is base khane se... Restaurant wale apne yaha bilkul fresh khana dete hai par swiggy ki delivery par basa khana dete hai..

Pls restaurant ke khilaf aap kuch thos kadam uthaye...

Deepak gupta
[protected]

We are going ahead with a police complaint on swiggy as few of your delivery boys have trashed our apartment complex security persons.

With more than 500 flats in our complex and placing hundreds of orders daily on your platform, it is your responsibility to ensure such untoward incidents don't occur, not only in our apartment but anywhere in the operated areas.

Please contact me on [protected]@gmail.com immediately to discuss further.

Deepak shenoy

Its 12 midnight, i ordered my food almost 1.5 hr ago, the dilevry person was assigned. He asked the address 2 times i explained him. But after 1 hour he simply refused to deliver my food. The customer care girl simply said we r cancelling your order at this time where i ll food again. So tonight no food for me. Very irresponsible and unreliable people are hired in this service. Very disappointed.

I had made an order on swiggy with order no.: [protected]. While making the order, i applied a coupon that gave 40% discount up to maximum of rs. 75. After the coupon my total was coming to rs. 158. On the arrival of the food, the delivery boy asked for rs. 233 and on checking the app i saw the amount had been changed to rs. 233 indeed. On contacting swiggy customer support via chat they simply repeat "no coupon was applied for this order" and close the chat. This is extremely unethical practice. I demand an explanation and refund from swiggy.

I placed an order at 08:22 pm in domino's pizza through swiggy. Order no #[protected] . The order was not delivered even after 2 hr but it has been updated as delivered in the swiggy site. When contacted, swiggy says they cannot talk to domino's as they don't handle their delivery. I have the screenshots of the conversation with swiggy customer service.

The order was placed through swiggy app and it just isn't easy to comprehend how they can deny accountability for an order placed through their app. I have not received the order yet and no response from the dominos team as well. Although I have raised a complaint in Dominos and they were also unable to resolve it or give me any refund.

Aaj se 13 din phle maine swiggy me order kiya tha jo ki bina mujhse puche cancel kar diya gya aur uske baad aadha paisa cut kr liya gya. Baki bacha hua aadha paisa v av tk mujhe ni mila.. Swiggy se chat kro to roj bolta h do din me refund ho jaega 13 din gujar gye pr yaha inlog ka do din khatam ni hua bahut hi ghatiya compny h swiggy agar koi ise padh raha ho to pleaze swiggy se order na kare zomato se kare.. Agar iss compny ka owner ya koi v uper ka adhikari mere samne pr jae to mai juta kholkar muh pe marunga uske.. Saale janta ka kamai fokat me kha rahe haramkhor

I had ordered veg fried rice having order id #[protected] from chinese kitchen (Karkardooma, delhi) via swiggy. On[protected] at 11:56 am. And i made payment through debit card. But i did not get my food, but when i open website of swiggy, it was showing, food has been delivered. I did not get my money and food too. Kindly look into matter and give me justice.

I am enclosing screenshot of that ordered food item, in which you can see clearly, amount has been paid.

The delivery guy cancelled my order even after speaking to me and he tormented me at 4 in the morning i have had no food since morning this is inhuman and cruel they are jyst doing bussiness they have yet not refunded for my wrong orders also they just tend to repeat their fault again and again without remorse this is treachory people paying beforw they could consume food and these # people cancelling our only meal for the day

I had ordered prawns from swiggy and they delivered me spilled food and when i complaint about it on facebook they called me and said that they can't issue me full refund and can issue me only 125rs. Coupon instead of 570/- rupees wgich i had paid for this order, i want my money otherwise i'll take a legal action against them.

Order id: [protected]

The restaurant should deactivate an item if it is not available. This is the second time which has happened in the last 1 week.
Bbq ride india 2.0 saram pondicherry is repeatedly cancelling orders wasting customers time.
Many restaurants are not deactivating if an item is not available.
This has happened previously also.
Some action needs to be taken.
Looking forward to a positive action.

On 26 th 8pm i order apollo fish i
Ghazia restaurant vijayawada rs 260
Debit from credit card. Order not confirmed
In the chat they asked order id,
With out order confirm how id no came.
Pl check bundi technologies pvt ltd
Account at 8.02 pm on 26 th may.
Please refund my amount
Last month also same problem
Later correspondence it was solved
Pl check bank account

The worst food app ever, it's the 3rd time this has happened to me i have finally decided to delete the app the zamato people are so much better i placed the order of a cake in my office and in 2 min i just realized that the delivery address is of my home i placed the cancellation request and this executive named partha was not interested in replying back and closed the chat session attaching screenshot, i tried talking to another executive he did the same thing then i managed to call them and the executive says you will be charged as the food has started being prepared, which i think i am not at fault because i was trying to cancel the order within 5 min i placed which the executives did not bother to resolve, you guys are worst i have spent a lot on swiggy till now, this is the only food app i was using, i am never going to order again because you have disrespected a customer being you guys at fault and after calling again and again you are still not ready to admit your mistake this was my last order and i will right this complaint wherever i can to give awareness to others for your very poor customer care service thank you very much

My order id is [protected]
M from jaipur, the delivery executive behavior is worst he is not wearing his uniform and came in casual dress and even refused to deliver at location. I requested him to come to the location point but he refused and talk abusively.
What type of service is you providing to the citizens! Please take some serious steps while selecting your delivery executives.