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Swiggy Complaints & Reviews

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Updated: Sep 13, 2025
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Swiggy reviews & complaints page 186

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V
Vidya sagar vs
from Mumbai, Maharashtra
May 19, 2019
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Address: Near seven hills school, Chittoor, Andhra Pradesh, 517325

Amy swiggy account is showing login problem.when I am Trying to login my account it is showing your number is already used for 6 months.i have only that number is linked to my phone pay account .no other numbers are not linked with my phone pay account. If I login any other number it's problem to me when I'm paying money to my orders.so pls help me
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    Akif Afzal
    from Delhi, Delhi
    May 19, 2019
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    Address: c38/a behind shia masjid okhla vihar, New Delhi, Delhi, 110025

    I have made an order from swiggy (Order id [protected]) on 9th may and when the order was done and money was deducted from my amazon pay account (Mobile no. [protected]), i got a notification that the restaurant is closed. I talked to customer service executive 5-6 times but got no refund. I am wasting so much time talking to them but my problem is not being solved. I am charged because of swiggy's mistake and now they are not giving me the refund of my money. Its been 10 days and there is no positive response from their side. Please look into the issue soon
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      Nive1006
      from Chennai, Tamil Nadu
      May 19, 2019
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      Address: Ashok Manasarover flats ,44th street, Ashok nagar, Chennai, Tamil Nadu, 500083

      Ordered cold coffee and brownie combo along with other items on friday 17 may 2019 for ₹244. Restaurant called and informed there is no cold coffee but there s only brownie. I said give me some other item and there was no substitute offered. I received only the brownie and no cold coffee or any other item.
      I complain on the missing items to swiggy i can only see them wasting my time and sending automatic replies and nothing concrete. I again follow up today and they say they can’t process refund beyond 24 hours. I made a valid claim on the same day and they did not respond and now they cheated me. Cost of one brownie alone is ₹135 so i paid nearly ₹100 extra for nothing. This s not a big money but they can’t chear me like this. I have proof of chat with the customer executive
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        J
        from Mumbai, Maharashtra
        May 19, 2019
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        I have order from swiggy but i didn't get my order i already paid for it online after wating for 2 hr they are showing deliverd. But i didn't get that. Very bad experiences with swiggy my order no is #[protected] than i have chat with your executive but they also didn't help me they are saying call on the given no. After waiting for 2 hr i have cancel that delivery but when also u r showing that the food is delivered
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          putcha777
          May 18, 2019
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          Address: Masabtank, Hyderabad, Telangana, 500057

          I have placed order from pizzahut which showed 35 mins for delivery. But the delivery never turned up even after 1 hr 30 mins. I am in touch with the online chat agents right after 30 mins as i suspected something wrong as the delivery boy roaming around the restaurant location even after order picked. But no positive response from the chat agents instead of sorry. Need refund and strict measures to be in place for the delivery boys.
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            S
            S Rathnam
            from Bengaluru, Karnataka
            May 18, 2019
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            I ordered a dish and first of all he was an hour late. Then lands up in my apartment entrance and asks me to come out so rudely saying he won't come deliver. Then after telling him it's his job to deliver at my door step he then comes and give me the wrong package.

            I opened and realised it was wrong and asked him to come back and take it. He came back and shouted at me saying"who asked you to open it. Can't you read the bill first... Are you uneducated and all". I shouted back at him saying he has to make sure to deliver the right package. I told him i will complain. He threatened me and walked away.

            Later i received another call from him from a different number as the swiggy calls are traced and he again severely threatened me and said what will you do now. He was clearly a thug and a goonda.

            It took me a lot to register a complaint with swiggy because they gave silly and lame excuses. They put me on hold and called the delivery guy asking him not to call me. Finally they took my complaint properly after the supervisor intervened.

            This is really scary that swiggy has zero background checks. Please be very very very careful as you may have a criminal entering your house and you never know what they can do. We all think swiggy makes our life easy. Yes it does but then know that the people they hire can be even a criminal and now these thugs have your number, your address, they know you by face and name and they can easily attack you and swiggy won't take any responsibility for this.

            I think i need to go to the police for this as i have a family and i'm worried for them. What if these thugs come home and attack you because he clearly sounded like he was going to do that
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              J
              Joshua Pravin
              from Chennai, Tamil Nadu
              May 18, 2019
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              Address: 600051

              On 2nd may 2019, i have done the merchant transaction from my sbi netbanking to place an order from swiggy. The amount for 492 got deducted from my account but the order was not placed. I have raised the complaint to the bank on the same, but later sbi confirmed me that they have got feedback from swiggy that the transaction was successful and so the complaint is closed. Till now i have not received the refund from swiggy. I have reached them multiple times but they have not responded properly. Please find below reference number of the transaction

              #igagazefa4
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                vaishnav bangale
                from Pune, Maharashtra
                May 18, 2019
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                Address: G 13,Sawant vihar phase 2, katraj,Pune 46, Maharashtra, Pune, Maharashtra, 411046

                On 4th may i had ordered 4 blueberry soda. But there was a packaging issue.
                So all soda's got wasted. All glasses was an empty. But i had already paid that money via google pay. Lot of times i have talked with your customer executive via chat. But i always get same answer by all customer executive. Every executive is saying it depends on bank, contact with your bank. It is very inappropriate answers by them. Please help me to get my refund back in my account. Otherwise you can also give me my money on paytm. But i want this issue to be solved very fastly. Please take it as a priority.
                You guys can't directly say that refund depends on bank. As packaging issue was completely from your side. So i want my refund asap. Otherwise i need to take some serious action.
                Ph no:-[protected]
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                  Nivedita Keshri
                  from Varanasi, Uttar Pradesh
                  May 17, 2019
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                  Address: Mahmoorganj, Tulsipur varanasi, Varanasi, Uttar Pradesh, 221010

                  Recently i ordered from your website from satkar restaurant your executive who bought it to me was very mannerless as asked him on phone only was he having change of big note of not,... And he said yes but when he came to my door said no he was not having so i provided him change but then he denied to take change and so i asked him to get change of big note but he denied to do so and took my order away and he talked to me very rudely... I this he was suffering from some sort of mentle issue.. Please get him out of your company i do not know his name but can give you his number... [protected]
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                    R
                    rohan_1408
                    from Hyderabad, Telangana
                    May 17, 2019
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                    Address: 500062

                    Hi all,

                    I'm writing to you with regards to order id # [protected] mutton haleem which we ordered on may 14 @ 11:59pm and in bill its very clear that its old order few hours earlier and even haleem which provided was not hot and it was full of white layer of ghee which forms after food being cool. I tried to reach your support agent over chat and informed but they are not addressing issue correctly in the way it has to deal with.
                    I had conversation with aakash and utpal singh they only give few empathy statements which are auto texted and only make few pathetic empathy statements.
                    Point here is for order of 12 am certainly how come any one makes a bill at 8pm its only like they are providing old food??? Who knows.
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                      S
                      S Rajagopal
                      from Bengaluru, Karnataka
                      May 16, 2019
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                      The date of the incident is 15th may 2019, client number is [protected]. I ordered for a mc aloo tiki meal, which is supposed to have a aloo tikki burger, french fries and coke. But i ended up getting a doll instead of french fries. I do not require the doll and i am really unsatisfied that my order has gone wrong like this. This is extrmely disappointing.
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                        H
                        Harshal Barange
                        from Pune, Maharashtra
                        May 16, 2019
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                        Address: 412207

                        Swiggy is a big cheat n damn worst site to order food u r just taking money from customers n cheating them by not providing good food u cheaters u just wait slowly ur swiggy will # o[censored] just wait u r a big cheater zomato is far better than u # u just do show off bt do not satisfy customer n if someone ask u about that n u staart making fake promise n ur ideology...
                        Cheaters.
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                          UtkarshSonkar99
                          from Fatehgarh, Uttar Pradesh
                          May 16, 2019
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                          Address: Varanasi, Uttar Pradesh, 221010

                          Hello everone,
                          I'm utkarsh sonkar from { natural selection fast food and cafe }
                          There was mr. Praveen ([protected]) swiggy.
                          He todl to start the business in 3 to 4 days.
                          Now, it crossed 4months, and whenever i call he didn't receives the call, and when i text he reply me that i'm in meeting.
                          Not only praveen, every member of swiggy is like this, what they say what they god knows.
                          Let it be but improve your team swiggy.
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                            S
                            Shiv boga
                            from Delhi, Delhi
                            May 16, 2019
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                            Hi. I’ve ordered special haleem from shah ghouse restaurant (Swiggy).
                            And all i’ve received was huge bones and a piece of lemon. Clikced pictures and sent to the swiggy customer support and complaints e-mail addresss. All they had to do is apologise which they’ve been doing for the last 8 orders. This wasn’t the first time. I admit 1-2 ordered in the past were refunded for the bad quality food and also food including unwanted ingredients.
                            Please look into this. I’ve paid for food and bones and lemon.
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                              M
                              Maheshinder Singh
                              May 16, 2019
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                              Address: 72 Majithia Enclave, 147005

                              I ordered for a meal online on swiggy app although it was my first order but i was disppointed with the delay in recieving same. When the delivery boy came to my home he refused to gave me my order due to some issues of processing in app as at that time the app was showing food under process.

                              At last i cancelled the order but to my immense displeasure i did not recieve my money back for that cancelled order. Due to your pathatic service i lost my money.

                              To resolve the issue i would expect refund of payment made.
                              Disappointed!!!😭😭
                              I placed order for 2 Full Pizza from Pizza Shopee, but I received only one pizza...I ordered food first time from swiggy and am very disappointed... Plz do needful...
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                                Srijee Roy
                                from Mumbai, Maharashtra
                                May 16, 2019
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                                Address: Kolkata, West Bengal

                                I am mrs srijee roy a regular super customer of swiggy just now had a really bad experience waited for my food almost 1 & half hours thn your delivery boy calls me & tells me he can't search for my house & i should go down at 11:30 at night to pick up my order myself when i explained my address to him he just cut d phone & swiggy executives called me to say that i misbehaved with him & cancelled my order. Your delivery boy is a liar bcos of him we did not get our dinner. Please take strict action against him. He does not want to work & putting all the blame on me.
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                                  Amlan C
                                  from Bengaluru, Karnataka
                                  May 15, 2019
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                                  Address: Bangalore, Karnataka, 560043

                                  Recently I order salad from Swiggy. The food delivered was not edible. red chilly was heavily sprinkled and artificial sourness was induced the salad. Combination of sour and chilly was so bad that some one will puke. I thought to report the same to customer service. To my astonishment customer service was no interested in finding out if really the quality of food was bad but offer me a 25% off coupon. Pathetic approach.
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                                    Arjit Dungdung
                                    from Agra, Uttar Pradesh
                                    May 15, 2019
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                                    Address: New Delhi, Delhi, 110095

                                    Okay guys hear me out imagine recieving rotten food/sandwich and asking for a replacement and specifically telling them to have the delivery boy smell it and check it properly before sending it over..yet they failed to do that. Even the replacement order was rotten and smelly after telling them to have delivery boy check it. Wow. And asking them from refund. They won't do it. That's swiggy ladies and gents.
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                                      Tusharsoni007
                                      from Vadodara, Gujarat
                                      May 15, 2019
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                                      Address: vadodara, Vadodara, Gujarat, 390016
                                      Website: [email protected]

                                      0n 09.5.19, at 17:24 by online banking i tried to order food from swiggy, but order was not processed due to some technical error, 'instead amount of rs.433/- was deducted from my boi accounts. Boi said that payment successfully credited on swiggy please contct to swiggy. We was already mail to [protected]@swiggy.in but still it was not refunded till date.

                                      Transaction id is:[protected]
                                      Date:- 09 may 2019
                                      Time:-17:23:56
                                      Remarks:-oid[protected]@one97communicationlimited.
                                      Had ordered momos worth 322 from Mandarin Oak Kharghar through swiggy. They made the poor delivery guy for 1.5 hours and we had to cancel the order.

                                      Please take an action!
                                      I orderd food on april 6 th, when i was in kochi they accpeted the order and i did online transaction.aftr few minutes they send message the iteam couldnt be deliverd to tje particular address and they will give the refund within 5 days..till today no refund..they are just cheating people
                                      Do the customers have a choice of order to eat?? Or should we just eat what ever is delivered by swiggy??

                                      Customer support executive have a long empathy and apologize statements ready to send. But no action or refund or replacement for the order arranged!!
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                                        Nandujk
                                        from Delhi, Delhi
                                        May 14, 2019
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                                        Address: Hyderabad, Andhra Pradesh

                                        I ordered on swiggy on march 28 and i contacted the customer care after 1hr since the order wasn't delivered. So the customer care executive cancelled my order and initiated for refund. But till date i haven't received my refund back. Each time when i enquire, the customer executive mentions refund is initiated and will be credited within 7 days. Even tried send the complaint through their email address. But they also said the same for few days. Now they are saying i placed order through cod. I have attached the relavent pictures.
                                        +10 photos
                                        It's third time happening...I am very disappointed...the executive came but they didn't delivered my order because I am said my hostel is locked please come to my hostel...he said you have to come, I am not go there...what is this...he behaves roudly...
                                        I have place a order on 28 April, 2019 between 8.15 to 8.30 pm the bill amount was Rs. 615. I have made payment through internet banking but the amount was detected from my account and i received a message payment failed and it will be refunded to my account within 5 - 7 working days, but till now I have no updates of my refund amount.
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