Swiggy Complaints & Reviews

I placed an order at 08:22 pm in domino's pizza through swiggy. Order no #[protected] . The order was not delivered even after 2 hr but it has been updated as delivered in the swiggy site. When contacted, swiggy says they cannot talk to domino's as they don't handle their delivery. I have the screenshots of the conversation with swiggy customer service.

The order was placed through swiggy app and it just isn't easy to comprehend how they can deny accountability for an order placed through their app. I have not received the order yet and no response from the dominos team as well. Although I have raised a complaint in Dominos and they were also unable to resolve it or give me any refund.

Aaj se 13 din phle maine swiggy me order kiya tha jo ki bina mujhse puche cancel kar diya gya aur uske baad aadha paisa cut kr liya gya. Baki bacha hua aadha paisa v av tk mujhe ni mila.. Swiggy se chat kro to roj bolta h do din me refund ho jaega 13 din gujar gye pr yaha inlog ka do din khatam ni hua bahut hi ghatiya compny h swiggy agar koi ise padh raha ho to pleaze swiggy se order na kare zomato se kare.. Agar iss compny ka owner ya koi v uper ka adhikari mere samne pr jae to mai juta kholkar muh pe marunga uske.. Saale janta ka kamai fokat me kha rahe haramkhor

I had ordered veg fried rice having order id #[protected] from chinese kitchen (Karkardooma, delhi) via swiggy. On[protected] at 11:56 am. And i made payment through debit card. But i did not get my food, but when i open website of swiggy, it was showing, food has been delivered. I did not get my money and food too. Kindly look into matter and give me justice.

I am enclosing screenshot of that ordered food item, in which you can see clearly, amount has been paid.

The delivery guy cancelled my order even after speaking to me and he tormented me at 4 in the morning i have had no food since morning this is inhuman and cruel they are jyst doing bussiness they have yet not refunded for my wrong orders also they just tend to repeat their fault again and again without remorse this is treachory people paying beforw they could consume food and these # people cancelling our only meal for the day

I had ordered prawns from swiggy and they delivered me spilled food and when i complaint about it on facebook they called me and said that they can't issue me full refund and can issue me only 125rs. Coupon instead of 570/- rupees wgich i had paid for this order, i want my money otherwise i'll take a legal action against them.

Order id: [protected]

The restaurant should deactivate an item if it is not available. This is the second time which has happened in the last 1 week.
Bbq ride india 2.0 saram pondicherry is repeatedly cancelling orders wasting customers time.
Many restaurants are not deactivating if an item is not available.
This has happened previously also.
Some action needs to be taken.
Looking forward to a positive action.

On 26 th 8pm i order apollo fish i
Ghazia restaurant vijayawada rs 260
Debit from credit card. Order not confirmed
In the chat they asked order id,
With out order confirm how id no came.
Pl check bundi technologies pvt ltd
Account at 8.02 pm on 26 th may.
Please refund my amount
Last month also same problem
Later correspondence it was solved
Pl check bank account

The worst food app ever, it's the 3rd time this has happened to me i have finally decided to delete the app the zamato people are so much better i placed the order of a cake in my office and in 2 min i just realized that the delivery address is of my home i placed the cancellation request and this executive named partha was not interested in replying back and closed the chat session attaching screenshot, i tried talking to another executive he did the same thing then i managed to call them and the executive says you will be charged as the food has started being prepared, which i think i am not at fault because i was trying to cancel the order within 5 min i placed which the executives did not bother to resolve, you guys are worst i have spent a lot on swiggy till now, this is the only food app i was using, i am never going to order again because you have disrespected a customer being you guys at fault and after calling again and again you are still not ready to admit your mistake this was my last order and i will right this complaint wherever i can to give awareness to others for your very poor customer care service thank you very much

My order id is [protected]
M from jaipur, the delivery executive behavior is worst he is not wearing his uniform and came in casual dress and even refused to deliver at location. I requested him to come to the location point but he refused and talk abusively.
What type of service is you providing to the citizens! Please take some serious steps while selecting your delivery executives.

Hi team,

This is regarding my refundable money which is pending from your end. Request id - 5678632.

Have ordered food from ss hyderabad on 5th of may 2019, it showed me failure status on booking the order but payment got detected (Via google pay).
While contacting swiggy customer support team regarding my refundable amount they promised me the amount will be refunded within 5-7 working days which was not credited still.
After 7 days contacting the support team they requested for bank approvals and statement regarding the issue. Have provided the same to team on 15th may 2019.
It`s almost 18 days and haven`t got any response from your side. Have never thought your support team will work these much lethargic on customer`s money. This seems like your great response on the customer support. Have been using the app through out all the time whenever in need but now our people felt unsecured making payment on swiggy because of the customer support. Some one will not be so much lazy on treating customers on support unless they care about business.
This made me so much headache running behind you all the time for my money. If this continues i`ll be moving this to social media escalation. Hope this will be solved with more responsibility else i`ll be going legally.

Business of delivery and the delivery is broken!

Today i ordered a paneer dish from kailash parbat, satra plaza, vashi, navi mumbai through swiggy.

All normal till the package turned up home. See the issues:
A. The package had no branded tape of swiggy
B. No restaurant kot or bill!
C. The delivery boy chetan idate (+[protected] had no uniform!
D. Food contents (Gravy) had leaked out of the box
E. There was no usual packaging of kailash parbat
F. There were no accompaniments like onion etc that usually come

On refusing to accept the package the swiggy boy called some internal helpline. The helpline asked me to accept or cancel the order. I refused either saying i need a replacement.

The boy went away grumbling that he has to go all the way. The fun starts now!
The boy never reported back to the restaurant!

Doubt no 1: did the boy pick it up from the said restaurant or it was a pick up from some other restaurant?
Doubt no 2: on multiple chats with swiggy, they kept on insisting on cancelling the order that i never did. Why is replacement so difficult in swiggy?

Doubt no 3: why there was no kot? Was it connivance in the last mile at restaurant and swiggy boy to change the restaurant?

Finally i called the restaurant myself, contacted the people i know there (As i am a regular kailash parbat user).

The restaurant sent one of his own staff with the replacement!

Order no :[protected] / 26th may / 3:41pm
Complaint no :[protected]

Question to founders and the star studded team:
Guys you may be wallowing in venture funds and glory but if you do not fix your last mile processes, the glory is going to short lived. Why is it so difficult to learn from a amazon? Their delivery / reverse logistics is impeccable! Hope you learn in time. When will you ‘deliver’?

Anirudh
+[protected]

I have placed an order on swiggy on 12th april and the order got failed. I have contacted swiggy they told me that they have refunded the amount and asked me to contact my bank and my source payment gateway which was google pay. I have got satisfied replies from bank and google pay, but swiggy is just swinging me with their fake replies with fake promises. Just frauds they are who are churning on people's hard earned money. It has been far more than 5-7 days which they always promise to refund in that period.

I ordered a dish from swiggy and put the correct address. I double checked and confirmed the address that i gave and placed the order. Then customer care called me telling that it was very far away and that the delivery boy cannot deliver to that location. They charged me a 45 rupees cancellation fee also. Why did they accept it in the first place and then cancel the order? Very disappointed.

Hi team,

I haven't received refund yet from your team till date.. I got to know that the refund has been initiated from your team but still not received.

Also the customer support informed to check with source bank and even they confirmed that they have not received any transaction for refund and told to contact your team.

I didn't expect that refund process will be this worst and also customer support for this will this worst.

As per all. Previous chats for this order, everyone executive give same standard message and close the chat.
I had ordered it on may 1st with order refrebce number is #[protected]. Got to know payment cancelled but the amount had got deducted.. It's already 25 days over, still haven't received my refund back.

U have to get a refund of 982 inr.
I am not able to reach anyone, and get solution for the problem.

Regards,
Sachin v

My d e id 587690 and it is deactivated saying that some case is lodged against me i surprised that i dont have any case in my name upto today and the swiggy officials did not match my name as well as my father name which as per my records it is very bad and harrasing me as i have cases in my name.

It is clearly shown name which is not mine my name is vishwanth rao r
Complint name is vishwanth

And the official told me to bring noc from police authorities and when it is not mine why should i bring noc plz consider my request

I have ordered below food from pista house restaurent in chikkadpally, hyderabad, order no "[protected]" on 22nd may 2019, at around 9:30pm.

Mutton haleem family pack × 3 = 2070rs
Mutton haleem plate × 1 = 170rs
Delivery charges = 25rs
Total worth of = 2265rs.

I have made the payment through my sbi debit card, after 30mins placing an order, i got a call from this no "[protected]" and said that due to huge croud in restaurent they couldn't process my order so they have cancelled my order, and payment would be refunded in 5 to 7 business days, i asked to refund my amount immediatly, for that he said yes and hanged up the call, later in few mins i got a message that my order has been delivered, which has not delivered, later i tried to customer service via chat they said that they will refund my amount, but now they have given me coupons instead of my money, could you please help me in this, to get my money back.

Swiggy a/c mobile no [protected]
Swiggy registered email [protected]@gmail.com

Regards.

Shiva chary
[protected]

It was raining in rohtak and the foolish burger king packed it in paper packing it got spoiled badly i talked on call to customer care executive of swiggy and he said we will pass on the feedback i got fooled badly because mrp 158 used my coupon for worth 58 and paid 100 rs and wasted it customer service said we are sorry we will pass the feedback and all

I ordered food at vasudev adigas restaurant at 10.30 p. M. I have checked the status it is showing like preparing food after that food is on the way. I called to your customer executive he said on the way. I have recorded all the calls also. When i checked the map showing arrive in one minute. So i called to delivery executive he said i have another order to deliver near to your location after that i will deliver your order. We waited for more than 50 minutes. Again we called to executive then he said that your order is canceled because restaurant is closed. Are we are looking like jokers for swiggy. I have raised a complaint on this then that executive called me and saying that we came to your loaction you are not picked up the call. These cheater executive is said like that. When we approach with customer service they are saying like sorry for this incident. For that sorry is our hungry will gone? If it gone. # off the swiggy they are cheaters, cheaters, cheaters. Don't belive swiggy.

Swiggy delivery boy was here in our locality st dominic road extension bandra west at around 1130 to deliver a parcel to another building in the lane in chimbai parks his bike in front of my gate making it inconvenient for us to remove our car. When he came back we told he was wrong... Instead of apologizing and going away he started arguing saying he is not at fault.. He was arrogant and did not care if we made a complaint.. He misbehaved and spoke rudely with me, my husband and my house help. And rode away using unpleasant words. His bike no is honda 02 eb 2945 black kinetic/scooty as per rto app vahan the owner of this bike is ishrat jahan rahat jan quereshi.. This is just not done. I need some action to be taken against him so that in future companies make sure who they are hiring.

I ordered soya chaap and rumali roti combo from swiggy and while I was eating it, something metallic went in my mouth. It was a piece of metal. I placed the order from Balle Balle Delhi Wale Soya Chaap. Please look into this. Highly disappointed. I have placed orders from here before too but never have I faced such an issue. Also, there is no forum on Swiggy to directly report this issue or even contact the restaurant.