Swiggy Complaints & Reviews

I have order order at april 10th and my payment rs.120 also done. My apologize i was cancel my order immediately but as per swiggy policy 60 rupees for cancelling charges its taken at that time.

I am asking my refund amount balance rs.60 rupees and swiggy customer care told 5 working it's refund but 10 days gone still not refund.

Not responding and irreconcilable answers its giving...

Swiggy is accepting the order and payments from the customer and without delivery of food items marking them as delivered. Even not giving refund of the payment done by the customer.

Reference order no is [protected].

They didn’t deliver the food and marked the order as delivered. Customer executive tried calling the delivery boy but he was not reachable....

My brother running a small restaurant in delhi ncr and registered with swiggy. Now swigggy is deducting amount to be paid from swiggy to the restaurant for the online orders and no proper clarification is provided by swiggy even sending many reminders and over call also. Seems swiggy is trying get benefited due the little monopoly swiggy has in the market.

Swiggy should adopt fair practice in financial transaction as many...

I registered a complaint on 31st march about order no #[protected] about ordering food from a renowned restaurant but getting a low quality food with bad taste and no receipt. The situation was already very bad but to make it worse, swiggy executives called me the next day and assured me to sort it out within 24 hrs and till yet there's no response. I guess swiggy needs a new clock! Earlier i was just unsatisfied with your services but now...

Food was not quality and stale and not able to eat, even after sending the photo to swiggy customer care and swiggy customer care informing we sorry for d problem n will not repeat in future. What about my refund, they are saying we will give feedback and give it rating to restaurant n we will take care in future. But the money i spent is not for giving rating to the restaurant.

Customer care executive are arrogant and saying...

Dear sir/ma'am,

On 07.04.2019, i have ordered two dishes bearing the order no. #[protected] from a restaurant which goes by the name hao chi (P 365, parnashree pally, behala, kolkata) and have paid the invoiced amount (Rs. 201) by my debit card.

Upon receiving the delivery of the order i have found out that out of two dishes ordered, only one has been delivered and immediately i have contacted the customer care...

Hi,
I've been debited twice by swiggy on 14 march 2019. The app was showing som packman error. Am attaching the screenshot herewith.
I've been contacting the customer care folks and it was of no use.
They treated me very badly without understanding my query.
Am really very upset as they are not even understanding the query and my money is gone.
Please get back asap.
Kind Regards,
Surya...

Today the food was opened and the executive i know very well he had the food before he delivering the food. To me. Am having food in same hotel past 7months in daily basis... Cal me [protected]

I would like to have a word with manager...
Even i am the hotelier

I will make a complaint about this

Deleviry staff mr. Balasubramanian[protected]
Thanks & regards

​hiriyaswamybr...

On 18th apr'19 i ordered from mcdonalds at 12 am after 20 minutes a delivery executive was scheduled he went to the respective store and called up and told me that the restaurant is closed and he cancelled the delivery from his end after some time another delivery guy attended my delivery and he did not receive my calls. After a point i get a notification from swiggy saying that your order has been picked up and it has been delivered. I did...

This is regarding the above order number. I have not received the order and the swiggy customer care pesonnel are not reachable for refund.

This order is actually a reorder because a previous order was forcefully cancelled by swiggy executives without my consent.

Swiggy customer service personnel were very eager to cancel the order than fulfilling a fully paid order after couple of hours of placing the order....

Order number :[protected] swiggy
April 17th 10:27pm i have placed a order, no assignment of delivery boy till 11:15pm, later on he didn't delivered my order from grand alpha, but after 12.03am, it came order delivered, i have paid through net banking, no food, no delivery, lost money.. Plz help or i have screen shots. I have to lodge complaint legally. Thank you...

I ordered food at late because im so hungry... I was waiting..in the app it was showing that two minutes to arrive, one minute to arrive.. Without any call.. It suddenly showed that order is delevered, but it was not. I called that respective delivary, he was sooo irresponisble, careless. I asked him, what about my food, he was carelessly saying, i dont know, call customer care in that situation. I understood its a waste of ordering online......

I placed an order at 8:57 which swiggy accepted. Cancelled it at 10:08 pm. Delivery guy reached my location and told me order has been cancelled.

I reordered the same item at 10:25 and swiggy again cancelled it 11:19 pm stating technical glitch.

Customer care denied helping and told me that i should not have ordered it again.

I went to the restaurant to personally order on my behalf.
br...

No Delivery executive was assigned to my food order #[protected] even after 2 hours of order. But the customer care representative gave false info that the delivery executive was assigned and disconnected the chat. I ended up without food at 10pm in the night and was going through a big trouble. Finally there was no other option that than canceling the order.

Swiggy proved to be unreliable!!!...

I placed my order at 9:00 pm today, order received, however till 9:25 pm neither any executive assigned to my order no [protected] nor any order confirmed by restaurant as per your live tracking screen. On 9:30, i personally contact restaurant, they said 'mam your order is ready but as swiggy not assigned any executive, we are unable to deliver'. I didn't know your policy but still i asked them, whether i as a customer can personally pick...

I placed an order and estimated time was 45 minutes. After 45 min i checked and there was no changes in time. It still showed that the food is getting prepared. When i tried reaching the support chat for help. There too i got no response. I called the restaurant and they said that there are no delivery boys available. At last i cancelled the order. Really disapointed....

Order number :
#[protected]
Name : pooja
Ordered from : lunch box
What happened :
I ordered kulcha and chole from lunch box for lunch. The food was cold and stale. There was no kulcha there was only bread.
The delivery person couldnt use the map to reach whereas my office is easily locatable. I had to leave a meeting and go all the way to the main road.

I know what swiggy will...

I have made an order, they have approved it and send me a message of order number, but after 1 hour, i didn't receive the order, so when i called them, they are telling that, the payment is not cleared, but without receiving the payment, how come they will send us the message stating that, the order is placed, that time it was around 11pm, they are telling that, if you want, you can order again, i already made a payment for my previous order,...

Inform that delivery boy from swiggy, order no.[protected] on dated : 16.04.2019 at day time, misbehave and continue given bad words to housewife at vidyavihar indira nagar chs-mumbai-400086, he was very aggressive and do not listen to anyone and starting giving bad words in front of all people

Request to take action as we are giving cctv footage...

Delivered non vegetarian instead of vegetarian food ordered.

1. Delivered a wrong product.
2. After almost 1 hour the food was delivered and was delivered wrong.
3. Customer care representatives were not even responding properly.
4. A diabetic patient was not given food on time because of the company.
5. Sheer negligence from company to deliver right food to right people.
6. Company doesn't...