Swiggy Complaints & Reviews

Worst service by swiggy. I didn't received any updates from swiggy regarding my order for 2 hours and suddenly got message that food is delivered but still it is not delivered after 4 hours.

Delivery executive called me informed that order will be cancelled and iwill get refund but still not received any updates from swiggy.

Whenever ordering with swigvy everytime getting some or other issue.

Very bad experience with swiggy

Order no. [protected], order taken at 21.19 on 11th may 2019 mentioning the same will be delivered in next 52 minutes. After patiently waiting till 10.45, called the service centre, who answered cooly that the ordered can not be delivered due to some technical problem and the amount will be returned back.

Is this way to treat the customers. Why they can not reply immediately stating that they can not delivery the items and cancel the order. When the customer called then only the reply in a casual way given that the order will be cancelled. What an irresponsible answer, at that hour the family has to go and search for the food ordered. If i am not going to get a reply within 24 hours from the responsible person from swiggy, i am going to lodge a complaint in the consumer forum for the agony i suffered today.

On 11th placed an order from imperiously kadugodi, [protected]. The order never came even after 2.5 hours. Called swiggy customer service, it was busy forever. Tried imperio restaurant and got to know that they had prepared the food and kept it ready. Delivery executive number was not shown in the app, and it just said bhaskar is on the way to pick the order for 2.5 hours when bhaskar was resting at his residence. Really pathetic services. Not one call i received from swiggy asking did you get your order. There is no option in the chat which will connect to the chat age my either. No option to cancel the order or do anything with the order. End of the day i lost my money, had to starve for a good 2.5 hours and find food elsewhere at night time. Sad services. This is probably my last order with you all. Now after all these hours they realized they have to assign another executive.. See the timings in the screenshot

The order whjch was placed a hour ago has still not got a delivery agent assigned. Nor there is an option to cancel the order.
It is ridiculous as there no intimation given as to the order placed. It has been an hour and still no agent is assigned.
There is no proper customer support response i have been trying the number and have not been connected to any of the executives

I had placed an order, and it's literally been an hour that order isn't delivered yet. I am trying to contact to the officials but non of them are responding. And now i want to cancel my order but i am not able to as the conversation thread is open and they are not closing it. I am highly dissapointed and frustrated. I need to cancel my order and i also need the refund amount as it was a prepaid order. Please do something about this. I am completely fed up of your services swiggy.! Extremely disappointed and very bad, infact worst service by you.! I need my money now.!

I placed an order with swiggy..72 minutes of waiting and no updates.. Called on the phone was made to wait endlessly.. Only to be told that the order will be cancelled as they have technical problem.. Not bothered very cavalier attitude by the customer service.. Was told without much that my order will be cancelled and the money will be refunded.. What about my kids food?

I received food which was unhygienic. It was so sour that i expected that it has been made on yesterday's night. My order no. Was :- [protected].
I hope i will receive a early and positive reply from swiggy.
I also hope you can get my no. From your software easily through that no..

Yours truly
Tanish jain
A swiggy customer

My grievance has been successfully lodged and your docket number is 1312135.

Please refer to my order [protected] dt 5/5/19 with respect to my phone no [protected]. I had paid an amt of rs 1102 for this order by cash as my payment by google pay was not materialized. However amount of rs 1102 has been debited from my bank account towards swiggy. I was promised that it will be reverted back in 2 to 4 working days. I tried to chat with swiggy on 10/5/19 but i did not get any proper response. Double payment has taken place for the same order. Please look into the matter and revert back the amount due to me.

Their is a person who is using my swiggy account that's my number, my email address, my card details,
my account is linked with onlinee payment portals I am trying to delete my account I am not able to do it. That person has changed some the name and email address on that swiggy account. I need a solution asap. I want my swiggy account to be deleted. Customer care people don't respond. You guys have good services but our accounts/ our details are not safe with you. I need my problem to be solved on priority basis.

I was trying to place an order from the restaurant Zayka near kankarbagh, but it failed due to technical error and the msg popped up saying, something went wrong... After sometime one of the swiggy representative called me and saying, that this restaurant does not showing in his area... I said ok, any way it's late, and it's already 10:20 pm but he kept me calling and bothered me till 10:56 PM...I don't want how many times he will call me, as I am texting you and till now I am getting calls from swiggy...
It's rubbish...

15 days back, i ordered masala dosa and idli from minerva express on swiggy and what i got was just the dosa and that too onion dosa. Even if it was a mistake but when i complained about it, they told me that they will be refunding the amount charged from me since it was there fault to send the wrong item. Since then, i haven’t got my money back and today when i tried chatting to their support bot, they didn’t even initiate the conversation. It stated that the issue is resolved from their end. What kind of customer service is this? #patheticswiggy
They should learn how to handle customer grievances faster. Even if the amount of the item is not too huge but they cannot get away with it.
Please file my complaint against them.

Hi,

We faced one payment failure error while placing order through Swiggy on 28th April, 2019. Did not receive any refund for that till now. I've reported the incident to Help Desk 3 times every time they kept waiting or assuring that we'll receive refund within next 5-6 days but nothing happened after that.

Please initiate the refund process as soon as possible.

Order number:
ORDER#[protected]
Payment mode : Net banking
Refund amount : 342
Refund status : HelpDesk informed it is terminated for some technical glitch.

Please do the needfull.

Regards,
Debapriya
[protected]

At Swiggy, there is a registered number with an account but when you order, there’s an option to change the number given to the Delivery Executive. Despite having done this twice, Swiggy REFUSED to call on the new number given. I complained to Swiggy about this problem but I just ordered, and THE SAME OLD NUMBER WAS CALLED YET AGAIN. This is terrible customer care, and the option of giving the delivery executive another number shouldn’t even exist on Swiggy if it’s not going to be used. So disappointed with this app.

Hello,
I have ordered food from paradise for 2 - veg biriyani meal and 2 - haleem, in veg biriyani meal the order states delivery of paneer tikka as well but we didnot receive any of them in two meals. Kindly help with the issue.
Location - chennai
Restaurant name - paradise biriyani
Address: anjali devi towers, 392, old mahabalipuram rd, kandancavadi, perungudi, chennai, tamil nadu 600096

Today (That is on) 09/05/2019 i came across one incident near our office. The delivery boy on his two wheeler (Vehicle number ka 02 jz 1949) was riding very rash, came from the wrong side and hit the other guy, when that innocent guy started questioning him the delivery boy behaved very rude, screaming and trying to hit him.

Now i am scared to order anything on swiggy as they hire such rowdy type of staffs who troubles other innocent people around.

I am sharing this only because i care for our loved ones, this could have happened with us too.

I hope that innocent guy have taken required legal actions against him and i hope swiggy will also take some right actions against him and stop putting innocents peolple into trouble by hiring such boys.

Below i have attached his photos.

Hi every one i had worked swggy for last two weeks suddenly swiggy stop my account i had sent office they tolde me sudmet noc police certificate i had previces court issues i dint get noc but what i had eren swiggy dint send my account when i had tray to call swiggy they had block my number for all swiggy contect know problem is how get my erend money

I wrote the below email to [protected]@swiggy.in last night and it is disheartening to see an irresponsible reply from swiggy.

This is with with reference to the order# [protected], dated 08th may 2019.

The order included 9 items out of which we found 2 items were missing (Keema parotta and masala dosa).

The charge of keema parotta is rs. 62 and masala dosa is rs. 52, put together rs. 114.

However, you people have only initiated refund for rs. 51.49 against keema parotta. I'm already furious with you guys for making my family members starve in the night due to your negligence. On top of it, you people have deducted delivery charges and tax for the stuffs you haven't delivered. Further, you people have not refunded the amount i spent for masala dosa (Rs. 52).

I want the refund of rs. 114.in case you have already initiated a refund of rs. 51.49, the remaining amount of rs. 62.51 also have to be refunded without any delay.

If you don't refund the said amount, i will be forced to share my bitter experience on social media and further a formal complaint will be lodged with the consumer court. I know my rights as a consumer and the extent of compensation that i can claim in the court of law.

After all, we are all human beings and bound to make mistakes. As a business, when you don't accept your fault and refund the amount spent, you are definitely forcing me to go legally. However, i sincerely hope that you resolve my complaint at this level of escalation and don't force me to take legal action and also embarrass you on social media.

Reply from swiggy:
Thank you for writing in and explaining your concern.

We are really sorry to know that you had to go through such an unpleasant experience with regards to your order id:[protected].

We are sorry to infoorm you that your request for the remaining refund pf rs.62 acnnot be processed we apologize for the same,
However we have processed a refund of rs.51/- to your source account and it will be reflected in 5-7 business days initiate date:may 8, 2019 9:07:22 pm

While we regret that this has happened, your valuable feedback is taken.

Your feedback will be shared with our relevant team, who will look forward to this.

We assure you that going forward such instances will be avoided as we are working towards that.

Please feel free to get in touch with at https://www.swiggy.com/support for any further queries.

Thanks and regards
Sara
Swiggy support

Hi there!
Myself arghya k. Majumder from kolkata. Please be informed that on 08/05/2019, i had ordered 2 packets of chicken biriyani from sagar biriyani centre via swiggy having the order number [protected], both the biriyanis were stale & smell. It could well be understood it was not fresh.

I then called up the swiggy customer care at [protected] for registering a complaint & subsequent resolution to the same but my line wasn't getting connected. Post this i tried contacting them via chat support in where they tried resolving the problem by giving me a discount coupon of rs. 50 instead of refunding me the entire amount of rs. 152 for the entire order. They kept saying "this is all that we can do". This is a serious case of negligence & harassment by them. Both my money & food is gone.

Requesting you to look into the matter & help me get back my rs. 152 in totality. Ne. Cessary screenshots have been attached for your reference.

Thanks in advance.
Arghya k. Majumder
+91- [protected]
Arghya. [protected]@outlook.com

I have placed a order on 28/4/2019 around 8.30 pm money of rs. 615 was deducted from my account after i received a message saying payment failed and it will be credited to my account in 5 to 7 working day, till date there are no updates of my refund. My order number [protected] for which payment was made by internet banking and the amount was deducted from my account. I placed a new order again for the same and paid rs. 615 through patym again.

My refund has not been generated yet their are two refunds that need to be generated the order numbers are [protected] (refund of rs229) and order number [protected] (refund of 497) that means total I should get 726 in my account I want my money back asap the Customer Care is acting carelessly they have no idea about anything they are just saying we have initiated the refund from our side. Plz give me my money back.