Swiggy Complaints & Reviews

My swiggy order number #[protected] was cancelled by the restaurant bt u was charged rs 200.0 as cancellation fee. What type of policy is this. If i had cancelled it then i understand u cn cut whatever amount you want bt someone else may be restaurant or delivery boy has cancelled it n why i hv to pay for this. I want complete refund of 432 rs. This is so cheap.

I ordered some foods to lazeez, kolkata through swiggy and the order no. Was [protected], dt.07.05.2019 for rs.223.00 and payment was made through my debit card. It was later noticed that rs.223.00 was doubly debited from my account by transaction no. Medr/swiggy/137877 and 199842 respectively.
Now, i would request you to kindly give credit of rs.223.00 to my bank account at your early convenience.
Yours truly,
Dipak acharya, [protected]

I have placed 2 orders on swiggy late at night. I got a call back to back from swiggy that the restaurants are closing and the orders cant be delivered, the charges will be refunded. Till now i dont see the refund and on top of it the order has been marked as delivered.
1. Order # [protected] vfor 220\- rs
2. Order # [protected] for 216\- rs

Both the orders have not been delivered and has also been charged.
Please help me get my refund.

Cash on delivery is not valid for my account yes it's not trustworthy anymore
They unliberally blocked me from using cash on delivery
This is my gift for more and more orders and trust
They did it because i placed an order by mistake and cancelled it in few seconds
I regret this is what they do for customers
They have to be responsible for user friendly things of app and for few seconds i can't anymore use cash on delivery

I have made an order today from thalaserry restaurant whitefield bangalore through swiggy app. The order was picked up by a delivery executive named manju ([protected]). I was waiting for a long time for delivery but this guy is not coming. Finally i called him and he said he is reaching nearby. This happened couple of times and i am not seeing any movement of him in swiggy map. Then he said me to come and wait on main road and i did the same. There i waited for half an hour and this guy didn't delivered the order and not picking the call. I called swiggy customer care and cancelled the order but i seriously want this guy to be fired from job. Please do the needful.

March 30 i have placed order from hotel sangeeth grand with order number #[protected] in swiggy using netbanking. The order has been canceled from their end with out proper intimation and i still did not get the refund of ₹.754
Even after asking again and again in the span of one month.
I what my refund to me initiated as soon as possible. Hoping some positive reply with this

Ordered lunch today and one of the items missed while delivery. When reported online they refused refund. The support executive stated that swiggy does not refund for missing item sighting reason that they are helpless as they have to abide by system's process. They can only deliver the item once again which is useless to me. Also, they refused refund. Swiggy seems to be uncarring and interest in resolving the issue.

Order-[protected],
Delivery boy not carrying helmet or licence.
Was not allowed to enter cme-pune.
Always makes excuses to do door delivery.
Very bad behaviour, responsibility of swiggy to get the order delivered to room.
Room delivery is supposed to be delivered till door.
Poor services.
Really bad experience.
Will switch to zomato for betterment.

This is regarding two transaction
1. Apr 19th, net banking showed failed transaction so again paid by cash
2. Apr 25th, net banking showed failed transaction so again paid by debit card
Later got a message from
Bank that the net banking transaction was successful. So both the times swiggy has been credited with payment twice for the same order. Have sent multiple mails and chat with support team. Shared bank ref number for both transactions but till now they havent refunded the amount. Request to check the below two transactions and refund the same.
1. Ref no:amt 325/- on apr 19th is
Cluvjwkcq3hzen
2. Ref no: amt 635/- on apr 25th
Cludepa73zxona

I just had ordered 2 full pizza from pizza shopee but i got only 1 pizza but 1 paid for 2 pizza, when i opened this delivery, the delivery boy had gone, i called but no response was there, purhaps it was company no. That what can i do, it was company's default to deliver incomplete order. I want to get my money refund as soon as possible. I ordered food ist time from swiggy... And i m very disappointed. Plz do needful.

Dear sir/Ma'am,

I ordered Cheese sandwich and samosas in order number [protected], but at the delivery I received mayonise with cabbage and vegetable sandwich, and also the samosas were of bad quality without peeling it's potatoes properly due to which had some small dust particles in it. After replacement of the only sandwich but again received same mayonise with cabbage sandwich only. Raised issue with the swiggy service mam he was disrespectful to me, he told me it won't affect your health or body if you eat those bad quality samosa and started explaining me that many people in India eats it so, you should also eat. Then swiggy not refunded me any amount or any reorder and tortured me. Also flagging my right to quality food, very dissatisfied!
Please raise the concern!
Want compensation and money back refund for such unfair attitude with customer.

Regards
Aman Asawa
Contact number [protected]

I have order a tea from the tea town with a proper address mentioned on that still the delivery executive was not able to reach me and person from the customer care asked me to cancel the order. They are charging me cancellation fee even after they wanted me to cancel the order i want my whole money i. E rs. 53 back and not 27 rs. They should pay me for the delay and inconvience insted they are chrging me and this incident happened on 6th may 2019.

I have placed food order no:[protected] for rs 889/ on 27/04/2019 which was failed but the amount was deducted from my account. (Ref no:igagaceam3). Though it has passed 9 days, the amount was not yet credited to my account. Please take necessary efforts to refund the amount.in this regard, i have made a representation on 05/05/2019 to atom technologies but no stone is unturned. Please do the needful.

This is in regards to order id [protected]
I ordered a cheesecake which was delivered late and when delivered the cheesecake smelled bad, it was clearly days old and i was charged 222 rs for that. When i demanded refund i was told that i will get 100 rs as refund which is ridiculous for sending food thats a health hazard. I repeatedly asked to be connected with a quality manager for this unacceptable service but i didnt get any satisfactory response

I just had ordered five dosa but i did not get sambhar & chatni with it, now how is it possible to take this in dinner, when i opened this delivery, the delivery boy had gone, i called but no response was there, purhaps it was company no. That what can i do, it was company's default to deliver incomplete order. I want to get my money refund as soon as possible..

I placed an order, at 7:56 pm and it was 8:33 pm, but i didn't receive my said order. So i called the delivery boy to know where my order was, and he abused me for nothing and when i arrived at my doorstep and i asked him to call his superiors he tried to run away on his bike with my order. I don't think this kind of behaviour is tolerable. Please look into this matter, for me it was very very serious one and it hurts the image of "swiggy" along with my self respect.

I have ordered today food from mathsya hotel, chennai through swiggy. One of the items was dhai vada, which was stale and not editable. When contacted hotel says talk with swiggy. When contacted swiggy is evasive and offered a coupe to adjust from my future orders. I am a senior citizen and feel dejected by the quality and service. They should be thought a lesson

I have ordered food from corner house mysore on 5/5/2019. I have 3 addresses in my list and forgot to select the proper delivery address. Suddenly after placing the order i realized the mistake and tried changing the address or cancelling the order. There is no phone number to communicate to the swiggy people and was very uncomfortable with the chat service as it requires more time and they remitted rs 200 as cancellation charge.
Disappointed!!!

My name is shakti, i live in delhi and i mostly order online food from zomato and uber eats so someone suggest me try swiggy it has good offers, i tried it was good but they don't refund money back if order was spoiled or the items were missing and their executive (Anmol) also chat very rudely with attitude, my contact no. [protected] and email address is [protected]@gmail.com
Please i request to take strict action against them

On 19th april 2019 i ordered food for rs 193 payment made thro netbanking my banker has charged theamount. I immediately got a sms from your end which is as follows your paymentfor order [protected] was not complrted. Any amount debited will get refunded 5 to 7 days. But till this time i have not received the payment back pl look intoit and do the needful v. Chandrababu perambur chennai