Swiggy Complaints & Reviews

This is in regards to order id [protected]
I ordered a cheesecake which was delivered late and when delivered the cheesecake smelled bad, it was clearly days old and i was charged 222 rs for that. When i demanded refund i was told that i will get 100 rs as refund which is ridiculous for sending food thats a health hazard. I repeatedly asked to be connected with a quality manager for this unacceptable service but i didnt get any satisfactory response

I just had ordered five dosa but i did not get sambhar & chatni with it, now how is it possible to take this in dinner, when i opened this delivery, the delivery boy had gone, i called but no response was there, purhaps it was company no. That what can i do, it was company's default to deliver incomplete order. I want to get my money refund as soon as possible..

I placed an order, at 7:56 pm and it was 8:33 pm, but i didn't receive my said order. So i called the delivery boy to know where my order was, and he abused me for nothing and when i arrived at my doorstep and i asked him to call his superiors he tried to run away on his bike with my order. I don't think this kind of behaviour is tolerable. Please look into this matter, for me it was very very serious one and it hurts the image of "swiggy" along with my self respect.

I have ordered today food from mathsya hotel, chennai through swiggy. One of the items was dhai vada, which was stale and not editable. When contacted hotel says talk with swiggy. When contacted swiggy is evasive and offered a coupe to adjust from my future orders. I am a senior citizen and feel dejected by the quality and service. They should be thought a lesson

I have ordered food from corner house mysore on 5/5/2019. I have 3 addresses in my list and forgot to select the proper delivery address. Suddenly after placing the order i realized the mistake and tried changing the address or cancelling the order. There is no phone number to communicate to the swiggy people and was very uncomfortable with the chat service as it requires more time and they remitted rs 200 as cancellation charge.
Disappointed!!!

My name is shakti, i live in delhi and i mostly order online food from zomato and uber eats so someone suggest me try swiggy it has good offers, i tried it was good but they don't refund money back if order was spoiled or the items were missing and their executive (Anmol) also chat very rudely with attitude, my contact no. [protected] and email address is [protected]@gmail.com
Please i request to take strict action against them

On 19th april 2019 i ordered food for rs 193 payment made thro netbanking my banker has charged theamount. I immediately got a sms from your end which is as follows your paymentfor order [protected] was not complrted. Any amount debited will get refunded 5 to 7 days. But till this time i have not received the payment back pl look intoit and do the needful v. Chandrababu perambur chennai

My order was cancelled as my ph no.was unavailable but i provided two other phone numbers in the instruction box to the executive to call in case if they can't reach me. He atleast could have delivered it to my house what's the point of having a GPS system and map location if they can't deliver at our house. The payment was made by card. What's the point of paying the full amount and not receiving the order. Later only half of the amount is promised to be returned? My food didn't arrive neither my money? Why?

How and where to complain about swiggy to government of India?

On what are basis they give the permission to fraud company like Swiggy?

See the consumer complain, how many people complaining about this company swiggy still government not taking any action .It is situation of
Government and ecommerce business. How ecommerce business like Swiggy making the people fool .

Swiggy doesnot refund money once order is placed, why should people believe on ecommerce business if there is no security and safety.

Take appropriate action against Swiggy

We are seeing hopefully to goverment will take against them.

The delivery executive named arnab das who used to deliver on behalf of swiggy in belghoria location delivered a wrong order. When i found that i called him he said restaurant is responsible for that. After that i called in restaurant, they said they have provided all the food items but due to the carelessness of that guy he might be misplaced other food items which he didn't conface. What should a customer do when this type of service delivered from your end. Please take this matter seriously. I am advising you not to recruit such careless guys they are hampering your brand name.

I ordered food from sathyam cinemas around 630-7, ad then after half an hour i noticed that a 2nd order has been placed automatically, and the first delivered order has not been recorded. I asked for help mentioning i already recived an order, but the customer executive did not understd. Now i paid twice and recived 2 orders. I don't want it.

Then i tried calling multiple helplines, nobody helped me.
This is such unprofessional behaviour. No record of the first guy and recipt or number

I would like to addrss a very important matter. One of my friend who is a girl ordered the food online on swiggy, then the delivery boy got his number and name. He gave that number to many of his friends, and they started calling to that girl and sending messages and all. I am trying to connect to customer care, there is no way to speak to them. Is this the way they are making the business. Close these apps completely. Then at least some women will live peacefully. The culprits no is [protected], he says one is friend named sagar gave her number.

Hi dear,
I am facing an issue from swiggy side late night 12'o close i ordered an aloo & cheese burger + fries + pepsi x 1 but order not received and delivery boy not pick the call and i waited to hours but the order did not come after that i placed a call in the customer care center and customer care executive was talking so rudely and i have call recording also i am very disappointed from swiggy customer care department and swiggy service.
After that i talk with your escalation department ms. Anjali she is a very good supervisor and she know very how to talk with the customer.

Order number :- #[protected]

Regards
Rahul tyagi

I placed an order from swiggy, first it took 5-7 minutes to search a delivery guy and then suddenly got a message from swiggy that your order has been cancelled from restaurant.

Order id: [protected]

I wasted my entire 15 mins (Approx) just to wait for my food.
When i ask to customer care, they were very sorry instead of compensate.
And when i said i rate you 0 out of 10 for feedback then "sidharth" (Agent), ok rate it. But we can't do anything for you.

They just wasted my time.

Not a time reliable service provider.
Not trustworthy

Beware of swiggy. Swiggy customer care is just pathetic. I had ordered vide order number [protected] on 15/04/2019 and paid by my debit card. However, since one of the items was not available, swiggy delivered me the rest and claimed the balance of inr 50/- will be refunded in my account within 5-7 days. Today it is 17 days running and there is no refund of the said amount. I have followed up with the customer innumerable number of times...

I ordered chicken biryani on swiggy, the partner restaurant on swiggy which took my order was biryani corner. When i served biryani to my guests they found dead flies in it. Is this the safety norms which swiggy follows.?? Look like this biryani was cooked pretty much earlier, and just heated before packing. Foul smell didn’t not let us have a bite even

I am a super member from past 20 days and my account is being handled to 3 different locations

i request them to kindly log out so that my account could remain secured.
to which they replied that they dont have such a option. does swiggy does hold accountability for the security towards their users or want to sell the data to another marketing companies?

I placed a order on 14th of april 2019 and the order got cancelled. The refund for this order is not yet credited even after 16 days. Contacted them and they give some reason or that they are working on it. This is not the first time swiggy is fooling when it comes to refund. I tried conyacting at least 20 exceutives. Now i just dont know what to do.

I ordered Crunchy berry icecream from creamstone with berries, chocolate, waffle and candy stick. instead, i got something else with just nuts in it and had small plastic pieces when I immediately contacted swiggy customer care with pictures and details they just said they will forward the feedback and denied me any sort of replacements or refunds.

This is a complaint from a customer who is using swiggy from a very a long time and referring and giving good feedbacks every time. But yesterday i have had my worst experience with swiggy. I know the weather was really bad but it took 2 hours to get the food. But the customer representatives were irresponsible and telling lies all the time. This was not acceptable and also one thing. Why suddenly one restaurant became unserviceable or mentioned that your delivery location is not serviceable.
Do something immediately. I am having difficulties booking foods till now. Solve these problems or you will loose customers.in bangalore you should have more delivery boys for urgent situations but this is not acceptable. Now i am not expecting from swiiggy any better services and actually from the last 6 months the delivery and responses have moved down and slowly i am moving towards other food services. Hope this will be my first and last complaint to swiggy.