Swiggy Complaints & Reviews

Dear team,
I have ordered food on today (29-apr-2019) at 1.23 pm, but order yet not received till 5:00 pm, after calling multi times customer care team not even given proper information, swiggy assigned almost 6 delivery boys to but no one responding for my order, even i have communicated to customer care through chat, executive telling they will deliver with in 20 min in every transaction. Customer care they said it will take action. But no action is taken and i still hungry. This is not good service and i need to go for consumer court.

Hi,

This is the complaint about one of the delivery boy who misbehaved with me in hsr layout.
He stopped me while i was walking on footpath and shown me his phone, asking one of the address where he had to deliver food. While i was looking into his phone, he looked at me with wrong intentions and pressed my chest badly.
I was going to hit him, but he ran. I knew his bike was on opposite direction, i ran to his bike and took a snapshot of his bike number. He got scared and came back towards his bike and tried to snatch my phone. I shouted loudly and didn't leave my phone. Within few seconds, many people came to help me, and some of them ran after him but couldn't catch.

I have already filed a complaint, and i need help from swiggy to find this person who is serving swiggy.

I am attaching a snapshot of his bike no. Kindly find him and take immediate action against this guy.

Thank you!

Someone else is using my swiggy account and he changed my mobile number in my account.
I complaint about the same to swiggy via mail last week. Got many mails in response but they are telling that my account have to be deactivated permanently. I told them to do that but i got no response in terms of issue.
They are taking too much time where i know that they have to follow a small step to resolve the problem. I am getting mails for orders from my account continuously.
It's been around one week that is why i have to file complaint here.
Kindly help me out from this situation

Dear team,
I have ordered food on 9.27 pm but order yet not received. I had communicated with your customer care they said it will take action. But no action is taken and i still hungry.
This is not good service and i need to go for consumer court.

I have attached screenshot of order status which shows it is still to be delivered.

I wanted to surprise my aged parents with some pastries and sandwiches from karachi bakery in hyderguga hyderabad. I placed an order from mumbai (Like i did many times in the past). The delivery executive contacted me and said that i had provided a wrong address. Then he says the place is far for him and he does not get enough money for the trip. Not sure how that was my problem. He finally refused to deliver to my place despite requesting him for the sake of my aged parents. He wanted money and i told him that my dad would pay him. He wanted more money and started negotiating with me. I had enough and cancelled my order for which i was charged rs.102 as cancellation fee. Not sure why i should be penalized for someone else's fault.
Order number - [protected]

Today my son who is 16 years old was coming back in his ricksha when one of the delivery boys who was getting late for his delivery wanted to jump the red light. His bike was behind my sons ricksha the auto guy didn’t move so the delivery boy came fought with the ricksha driver & tried to hit my son also. I am going to lodge a police complaint about this right away. The bike guys number is mh02 bb6622 it happened near inorbit mall signal malad west mumbai. This is very shocking the ricksha guy told me the biker than ran away & while escaping he hit few street children with his bike. Kindly look into it as i am sure you don’t want to deliver food by hurting other pol on road. Swiggy & zomato delivery boys have become a very big problem. You guys need to see how bad they drive to reach fast. This is dangerous.

Hi
My name is ajay rana de id 349490
My cont number [protected]
Main about 8 mnth se as a swiggy dilvery partner kaam kr rha hu or main gold partner group main stand kr rha tha mera 2mnth phle accident ho gya tha ofduty time jis kr ke mjhe swiggy left krna pda meri id suspended hai so please
Meri swiggy se request hai mjhe ek or chance diya jae or meri id activate ki jae
Regard
Ajay rana
Email - [protected]@gmail.com

Swiggy people and there delivery boys are rude they dont even know how to behave with ladies.. Specially when they are alone at home,,, my wife call them last night for the order and she specially request them for the come up with change of 500 but they simply refuse her and told cancel the order but we dont have the change... And when we call to help line they also say the same language if they dont have the change then how he can manage the change... This is nonsense... And last night i also order my order number is #[protected] they have deliberately cancel my order because i ask them to serve the hot gulab jam mun. This type of app need to be shut down... And the ceo mr vishal is sitting blind folded and enjoying the drama of their staff

Respected sir/madam,
Iam working as a de in kakinada, andhra pradesh. Swiggy office in kakinada haven't provided any raincoats yet. Its been 3 months since we joined. Instead of providing raincoats they are asking us to deliver in rain. Which ultimately result in very low deliveries and deliveries with slow pace. Moreover, our des after delivering in rain might have a risk of catching cold and could lead to increase in sick leaves.
Please try to understand our situation. We have been asking them very frequently but no one replied atleast. But 500rs. Have been debited from our payouts 3months ago. Try to provide raincoats or atleast refund our money.

Please resolve this issue as soon as possible.

Thanking you.

Respected sir/madam,
I had ordered my food chicken burger from alif sandburg, ahmedabad on 19th april, 2019. The delivery boy named irshad ansari, contact no: [protected] was to dliver my food. But that person called me and forced me to cancel the order becase of his point of view who will order the food at night?? He just denied to deliver, but he picked up the food. He did not pay the money to the restaurant. After that he called me and said swiggy does not provide the patrol and told me to provide his bill for patrol. After i denied to do so, he just blocked my phn no. He also said bad things about swiggy. And i called swiggy customer care immediately, they cancel my order. I was totally disappointed by that delivery boy named irshad ansari from ahmedabad. Otherwise no one did this type of miss behavior. I request you him tough punishment, further he will not did this thing again. And inform me as soon as possible. If you will not take any step against him, i'll complain against swiggy in customer forum. So take step as soon as possible and inform me.

I have placed cake ordered on 7april, ordered is unavailable due to ordered cake is not available at restaurant. Still i am not saw money is refunded to my account. I have chat conversation with your representative. I want refund my money as soon as possible or today itself. Otherwise i will make complaints against your company at consumer care india. For your reference kindly find the attached screen shot. You will only provide the worst services in regarding delivery, refund, and all other services. This my experience with you.

I had order a food from swiggy worth order rs205. My order was cancelled due to some tecnical issues from swiggy. My amount is debited and transferred to swiggy account. I never get any confirmation of my order from swiggy.
They never respond refund of money and proper response.
Pls take action on them to get my refund money.
I have submit my details

Hi team

Yesterday, i ordered pizza from pizza hut through swiggy and the order received was half eaten. I was shocked to see that and this has broken my trust to use swiggy in future.

I contacted the customer care agent and he provided me with an inr 225 coupon in next order. I want to make sure the delivery boy is penalized for his actions.

I am a swiggy partner.
I am not able to add "item category" and "item sub category" option in menu bar. These options are the older ones. I want to make a new category and a new sub category. I don't want to choose from older options.
Please make this a proper user friendly website. I believe many restaurants can't make desirable changes. I read many complaints and no solutions were given to them.
Add options for more editing and let me know updates asap.

I hope you can understand. Looking forward for your reply.

I'm a regular customer of swiggy as i stay away from home... But the experience with swiggy is detoorating day by day... I placed an order waited for 1 hour for my order when i cannot the delivery executive he says i'm not gonna deliver your order??? I mean really??? Then why did he even pick up the order?. If he doesn't want to work??? I was being very polite but he was arrogant and he said he is not going to deliver the order!!! I want an explanation to this swiggy!!!

I live in USA and I am surprised to see a receipt in my mailbox
Not sure if somebody tried to use my email by mistake
Please ensure this is corrected
Here are the order details

Thanks for choosing Swiggy, naveen! Here are your order details:
Order No: #[protected]
Order placed at: 23/04/2019, 08:39 PM
Order delivered at: 23/04/2019, 09:09 PM
Order Status: Delivered
Ordered from:
Yours Universe Bakes And Cakes
Plot No - 1, Saraswathi Nagar Colony, Near Ambedkar Statue,
Boduppal Road, Boduppal, Hyderabad
Item Name Quantity Price
Chicken 65 Burger 2 ₹ 160
Item Total: ₹ 160
Delivery Charges: ₹ 25
Grand Total: ₹ 185
Delivery To:
naveen
6-33 Viharika colony, Viharika Colony, Sri Rama Rtc
Colony, Peerzadiguda, Hyderabad, Telangana
500098, India
Disclaimer: This is an acknowledgement of Delivery of the Order and not an actual invoice. Details mentioned above including
the menu prices and taxes (as applicable) are as provided by the Restaurant to Swiggy. Responsibility of charging (or not
charging) taxes lies with the Restaurant and Swiggy disclaims any liability that may arise in this respect.
DELIVERY SERVICE PROVIDER:
Bundl Technologies Pvt. Ltd. Tower D, 9th
Floor, IBC Knowledge Park, Bannerghatta
Main Road, Bangalore: 560029
SERVICE TAX Reg. No:
AAFCB7707DST002
REGISTERED OFFICE:
SAC code : 996813(delivery fee)
999794(cancellation fee) GSTIN:
36AAFCB7707D1ZV H No. 1-62/172, Plot No.
172, Kavuri Hills, (Phase - II), Hyderabad- 500
033
Invoice for Swiggy Charges
CUSTOMER NAME:
naveen
INVOICE NO:
2019-04/C/31774671
DELIVERY ADDRESS:
Viharika Colony, Sri Rama Rtc
Colony, Peerzadiguda, Hyderabad,
Telangana 500098, India
Fee Breakup
Delivery Fee ₹ 21.19
GST on Delivery Fee @ 18% ₹ 3.81
TOTAL ₹ 25
Disclaimer: This is an acknowledgement of Delivery of the Order and not an actual invoice. Details mentioned above including
the menu prices and taxes (as applicable) are as provided by the Restaurant to Swiggy. Responsibility of charging (or not
charging) taxes lies with the Restaurant and Swiggy disclaims any liability that may arise in this respect.

My account got suspended for no apparent reason! And i wrote them a mail and got a reply saying that nothing can be done as it was automatically suspended by the system!! This happened only after the payment page!
I tried logging out and tried to log in again but it takes me to registration page and upon entering my details it says that the number is already registered !!
Also note i am a SUPER member of swiggy.

Have written mail on 22 apirl 3 days back and no replay came yet.

On 17th of april i ordered from adigas and food is not delivered to me.

I enquried swigy customer care on 17th only since food is not delivered to me but no action taken.
I raised query on 18th through chat due to same issue and no action taken.
I complaint on 22 through email and no replay came.

I order food order 10.37 pm on 17th april and swiggy delivery status is showing delivered on 18th 1.31 am so it took 3hrs to update status? But order is not delivered to me.

I need my refund as soon as possible and also i need apology letter from swiggy because of not delivering my order and as well as it took one day to delivery as shown in the app.

Ordered chicken mughal biriyani in alif biriyani restaurant nearby home in madipakkam chennai. Seems different biriyani mixed with egg podimas and only one chicken piece full of bone. Taste also differs. Oil also. Disappointed. It does not looks like alif biriyani while we go and eat direct there. My food order number is [protected]. Need response immediately.

I have ordered prawns biryani from reddys paradise biryani. They have delivered the spoiled rice and uncooked prawns after waiting for hour. When i raised the concern to customer care they said they will take my feedback and pass it to the restaurant people. And no solution for us they siad indirectly to have this uncooked food and to spoil our health. After this repeated bad experience i am deactivating swiggy app and will never look back and will never suggest to anyone. Its waste of money and health.