Swiggy Complaints & Reviews

Dear team,

This is with the reference to the missing item we ordered from burger king on 10 april 19. We placed an order of veg chilly burger combo however, we did not receive french fries and cold drink and immediatelywe escalated it. When we asked for refund ur chat advisor offered us 75 rs. Coupon and we accepted it however when we applied that coupon and tried to plce an order it got stuck and had to restrt the app and...

CSE named Saurabh behaved unprofessionally .I was chatting with him regarding delayed delivery firstly he responded after 15 min and secondly winded up the chat in between without giving any proper reply and solution .
Thirdly the food I ordered is too less in quantity and ingredients are also different in comparison to what was mentioned while I was placing the order . Like this Swiggy is loosing it's goodwill and also the trust of...

Hi team,

This is to let you know about my last two orders where i selected kabab mehal, gaurava nagar twice and placed order, thats showing un my order id also but actually the food was picked up from kabab mehal, jp nagar (Near rv dental college) and being delivered. This is just very wrong and last time i got burnt shwarma from the same outlet....

While placing my order i had applied an coupon code (Swiggy6) which was applied successfully.
The amount was reduced from 322 to rs. 247

However after selecting the payment method, and confirming the order, the amount shown at the end page went up to 322 again.

I talked to a customer agent immediately but he refused to help me, so i cancelled the order soon but still #swiggy charged me rs. 161 for the...

I had placed an order on 10/04/19 bearing No.#[protected]. The delivery boy rang up and said that he is at the gate but he was at the wrong address ie he was at the office address but the delivery was to be done at the home address.
He spoke to me and said that there were duplicate addresses so he was confused and he would come and deliver at the correct address in 15 minutes.
We were waiting for the food till about 9.40 pm...

Order # [protected]

The order was placed on 12th april 2019 at 7:36 am. I had to wait for almost 20 mins and be informed that the restaurant was not yet opened. When i spoke to the swiggy customer center i was informed that they will provide a refund and i can replace the order after 8:00 am.

The swiggy hub did provide a refund coupon for me for the amount of the order and then showed the order as delivered....

I am a regular swiggy user. All of a sudden my swiggy account got deactivated without any reason. I filed a complaint regarding the same. But haven't got solved with this problem. A week back one of your executives contacted me to verify my details. After verification he told your account will be activated within 24 hours. It has been more than a week and the account remains the same. Unable to order something to eat.
Now using zomato...

My order no was #[protected], the amount was of rupees 441. I gave 500 n expected the return, but the delivery boy refused to give change, he insisted me to give the change, when i asked that what if i give 2000 rs note if i don’t have 500, he repelled that he will not give the order, the delivery boy details :
Name - ritik kumar
Phone no - +[protected]...

Swiggy order no. [protected].
Items worth of nearly 200/- were missing. When contacted to costumer care the only thing they do is apologize you and do not give any satisfactory response. The items gone missing are worth of nearly half of the bill and even the delivery executive also had an argument that the location addressed wasn't correct, while in reality it was exact. I want a refund on it...

In my last e-mail, i have narrated in detail of my very unpleasant ordeal with swingy. My request number is 5606744.

Since april 1, i am waiting for my refund.

The unprofessionalism of swiggy in addressing the customer's grievances is appalling and in the future, i do not want to associate with such an unethical service.

My refund amount is just a meager 200 rupees. But the point here is not about...

Im working on swiggy as a delivery partner in trivandrum(Thampanoor zone)
today i went to pattom office at the time of 10:30, there are no fleet managers, i just waited about one hr for my payments and also i got a morning message as every partner should come for the process of SWIGGY SMILE ...
no fleet managers attend the phone call
i just wasted my time on that worst office ...
if managers cant do their work...

On 8th march i ordered from dominos thru swiggy.
Order details:
Order to: dominos
Order date 8th march 2019, 22.12pm
Delivery time : 8th march 23.46pm
Dominos has refunded the order money rs. 587/- to swiggy. (As per ref code
Attached)

I received the order full 1.5 hrs late. Dominos have stated that they have refunded the money to swiggy since the order was thru swiggy. But swiggy...

Hi. I am a doctor working at group of tb hoslitals near crescent bay at bhoiwada in mumbai. For the last 15-20 minutes i have tried to place order for my lunch from 3 different restaurants namely sirachuan bay, mandarin oak and 5spice. After i put the promo code and by the time i could make the payment the restaurants became unserviceable (Which were not so ealrier) or currently not accepting orders or closed for online delivery while you...

On saturday 6 april 2019,
When i placed order that time i not shown order50 offer code.
Before i used only 2 code so my 3 offer code left.
But not shown in my ac so i used other code.

Therafter i contact to your customer representative so he tell me u used other code so your left code is dismissed.

But when i order 3rd time that time not shown in my account my order50 offer code so i used.br...

It is quite surprising that despite having been confirmed by both swiggy and domino's customer care that my order dated 09.04.19 on domino's pizza will be cancelled as per request due to long delay in delivery (Over one and half hour), i find that swiggy app is showing order delivered.

I had again contacted both customer care services on 10.04.19 reporting about the incident and was informed that a senior person from domino's...

Name:anu verma
Order no : 137
Phone no : [protected]
Have ordered from swiggy on dated 14of march 2019 amounted rs.774 which i cancelled immediately as i realized that the address given was wrong. So the following order payment was done by card.
Yet till date refund for the same is not received, i have been following up with dominos as well as swiggy but there is no conclusion.
Dominos is saying that the...

I orded rajma rice and a cold coffee from hunger's kitchen from swiggy application and i found like 4-5 dead cockroaches in my food and i dont know how many of them i had already swallowed. Haven't opened cold coffee as i might find some more insects in that, asked for a complete refund, they refused.

Date : 11/04/2019
Order # : [protected]...

I ordered the food from hotel ranwara it was tomato soup n moodles the food was very bad in taste specially the tomato soup it was very sweety in taste n very different smwll and i just hate it swiggy provides very bad service also the customer service is not good not happy with swiggy at all worst zomato is better than you... I will make sure no one in my contact order food from swiggy n also complaint about swiggy as much as possible we...

Hi there,

It has been more than a month that I am seeking for the refund of my failed transaction in swiggy which got already deducted from my account but when a cistomer care executive is pinged, he/she asks for the order id and says that the amount will get credited to your account in 5-7 business days. Finally, last customer care executive said that the transaction got failed and they did not recieve any amount whereas...

Today i ordered 4 items, but only 2 got delivered, after complaint 1 item got delivered and for another 1 swiggy issued coupon worth Rs 50, but the actual item cost 192, when i asked for the remaining cost they just closed the chat as they cannot issue or refund. This is a big fraud, how they can issue 50 rs coupon for 192 rs worth item. How can i approach this legally to get refund...