Swiggy Complaints & Reviews

First time i placed order in swiggy after 1 hour i did not receive the the order i called to customer support they cancelled my order nd intiated yo refund second time i placed order in swiggy executive was not assigned waiting for 10 min was not assigned i request to cancel the order they did not inform that it has been assigned later there are telling executive is assigned nd was charged cancelation fee of rs 38,

Mar 30, 2019

Updated by Jayalakshmi Gururaj At 9.57 pm i cancelled till 9.57pm executive was not assigned

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Address: Bellandur Post, Bangalore, Karnataka, 560037

I have placed an order for (1) alphonso and (2) nuts overloaded ice-cream from cream stone and payment is done via card. However, order is not delivered and amount also is not refunded yet.

I tried contacting care, it always take me to a chat window and none of the agents give me proper reply for issue. Instead of helping they used to close the conversation.

Mar 29, 2019

Updated by RajaniVB This order is placed on March 7th, 2019 for Rs. 576/-

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Hii im shahbaz my registered mobno:[protected] on swiggy i have purchased swiggy super membership for 1 month on 26 march 2019 at 7:25pm money got deducted frm my bank account but in my swiggy app it is not showing that im super please i want my refund
Im attaching screenshot of payement
I have email swiggy and complaint about the matter but no proper response

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Address: Hyderabad, Andhra Pradesh, 500013

I have ordered food on swiggy on 13th March and I had to cancel it because they were not delivering it in the estimated time and the delivery executive asked me to cancel it...I canceled it...They are saying that refund is successful but I didn't get it...When I contacted them about the same issue again and again they are asking me to contact the bank...Which I did and the bank is responding with only one answer and that is no transaction of this kind has been made...The weight people are frauds and are looting people I want my money back please help me...I have contacted them through various social media handles too but they are not helping

May 2, 2019

Complaint marked as Resolved

Verified Support

Mar 29, 2019

Swiggy Customer Care's response Hey there, we're truly sorry for the sub-par experience you had. We request you to share the relevant order details by writing to us at [protected]@swiggy.in and we will surely look into it. Your opinion matters to us and we want to make it up to you. We care for our customers & will like to turn this around.

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Order number - [protected]
I have to say that swiggy is worst with customer relations. They gave me a useless food with a spilage and didnâ€™t give me a refund and also not issue my report.
I want my refund and from now i will not use swiggy as they are poor and useless. I must prefer zonato or uber eats as they resolve their issues quickly

Apr 29, 2019

Complaint marked as Resolved

Verified Support

Mar 29, 2019

Swiggy Customer Care's response Hey there, we're truly sorry for the disappointing experience you had. We request you to share the relevant order details by writing to us at [protected]@swiggy.in and we will surely look into it. Your opinion matters to us and we want to make it up to you. We care for our customers & will like to turn this around.

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Address: Swiggy.com

Order no. #[protected] they are absolutely irresponsible, untrustworthy and unprofessional takes money in advance and leaves poor customer on mercy of there third class unruly delivery person who makes hundred of lame excuses to not to deliver the food troubling poor customer only to cancel order at last and customer stays hungery despite already paid for it and theres no customer support

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Bhaurav

from Ludhiana, Punjab

Mar 28, 2019

I order food from swiggy snd found plastic thread in food. Feedback given to swiggy. However swiggy is not ready to listen. Please register my complaint and tske appropriate action on such bad resturant and swiggy.

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I placed a order on swiggy on 27 th march. But my suprise when i opened the packet i found one item "tea time puff" was missing. I contacted them immediately in chat but they neither willing to provide replacement order nor providing refund of rs 40 to my source account (Which is missing item price). I contacted swiggy several times but they are neither ready to replace or refund kindly do something. They are doing day light robbery. Here is my swiggy order no
[protected]. I am also attaching the order screenshoot. Tell them to provide me the replacement order, i dont want refund.

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Address: Plot No: 262, Second Floor, Phase IV, Sector 18, Gurugram, KMG Infotech Building, 122015

How can you mail this? I didn't get my food which i ordered. I got a call from your side that the package has been leaked so need to change and it takes 15-20 minute. I already pay for this.

What kind of service did you provide? Is this the way you provide services to your users? There is no option of mail and call. How can a customer communicate? I'd communicate via chat but there is no solution.

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amit_coolcampus

from Noida, Uttar Pradesh

Mar 27, 2019

Want to change my phone number but it shows that phone number has been used in past 6 months.

Tried to find customer care contact but couldn't find one. Can you please help me out.

My primary number is 9650xxxxxxxx. I need to have the same number in your account.

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Bhaurav

from Ludhiana, Punjab

Mar 28, 2019

I order food from swiggy snd found plastic thread in food. Feedback given to swiggy. However swiggy is not ready to listen. Please register my complaint and tske appropriate action on such bad resturant and swiggy.

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Address: Chittoor, Andhra Pradesh, 517506

Order No: [protected]

The delivery valet sent for the order, misused the contact details and texted personally, which goes against swiggy's customer privacy policy. The texts sent were inappropriate enough for me to report. I've attached the screenshot of the conversation done in local language, Telugu.
It will be appreciated if appropriate action is taken against the mentioned valet and if it is ensured that this shouldn't happen again.

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Address: Mumbai, Mumbai City, Maharashtra, 400059

Website: Swiggy

Order no:#[protected]

I had placed an order from swiggy for 2 burgers combo pack from burger king which includes french fries and cold drink, however the french fries and cold drink. The french fries provided was not upto the mark and crunchy and fresh as it normally is and also the cold drink delivered was a very small can of 150 ml which was not even cold. I tried contacting swiggy for this later however got no assistance from them and like always there was a standard response from them we will share the feedback with the restaurant and avoid this is future. Am i paying swiggy for delivering sub standard food, is it not swiggy's responsibility to check the food they are delivering and assist the customer if any issues with the order.

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Gaurav01122000

Mar 27, 2019

Sir my name is Gaurav. I have not found my refund money. I complain your app and give this news all you tubers.

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Airish Khan

from Jabalpur, Madhya Pradesh

Mar 27, 2019

I placed an order with 3 items, 1 of them was not delivered then they placed another "compensation" order when i complained and falsely marked it delivered within minutes. Now they say they will not take any complaint as it has been already compensated. This is not the first time it happened with swiggy.

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vansh_jain

from Mumbai, Maharashtra

Mar 27, 2019

Ordered from dominos pizza at 3:30 pm and even after 30 minutes the order status was that it is being prepared. Called at the restaurant, no one is responding. Swiggy chat is also not responding.

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Akhil Ver

from Noida, Uttar Pradesh

Mar 27, 2019

Two orders [protected] and [protected] had items missing and wrong portion size for which I swiggy chat team said sorry and said they can just take the feedback and do nothing else.
I first order, I ordered a combo but had items missing and in the second I orderwd a 9" pizza but received a 7" .

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Address: Kota, Rajasthan, 324009

I have order 1 mutton Keema kalegi with rumali roti. And I got egg curry with rumali roti. And these people did it second time with me, the first time was just two day before. I don't know what kind of worst service they are providing. I just got my wrong order right now and I am totally frusted and angry. What should I do now. Really such a nonsense, nonsense and worst service.
Your Swiggy order no. #[protected] for Rs. 150 is expected to arrive in the next 42 mins. Track your order here: http://swig.gy/33JSZY

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darling siva

Mar 27, 2019

I[censored] dont know properly address y u in swiggy

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darling siva's reply, Mar 21, 2019

Urs services is below -------

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Anubhooti Pathak

from Bengaluru, Karnataka

Mar 28, 2019

Its been a month for my 3 orders they told they wll refund my money but still its not yet refunded . Everytime i ask they tell that it wll take 2-4 days but still i dont get it on the said time

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Bhaurav

from Ludhiana, Punjab

Mar 28, 2019

I order food from swiggy snd found plastic thread in food. Feedback given to swiggy. However swiggy is not ready to listen. Please register my complaint and tske appropriate action on such bad resturant and swiggy.

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Address: 560037

I have ordered paneer biryani and provided instruction to get extra shervani and salad.. Delivery boy has not read the instructions and gave me only the box..Would have enjoyed the food with the shervani.. no salad has been brought at all... Request to read the instructions carefully before rushing to bring the food.. Food without the required side dishes become tasteless many times..

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Address: Ernakulam, Kerala, 682042

On 25th march i order two 500ml shake from mongo and paid the rupees 410. But i'm really frasturated to receive the shake in 300ml bottle which is actually cheating me. I'm attaching the product photo which i received along with the bill for the same order.in the picture you can the 500ml bottle which i received last time and it will clearly show the difference

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Girish Dinde

from Mumbai, Maharashtra

Mar 27, 2019

I ordered food from Swiggy 2 times and they cancel my order without even informing me.
2nd time I did not mention to cancel the order but they said that we understand you want to cancel the order.
Is this the way to serve the customer?

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Kohinoor Print

from Mohali, Punjab

Mar 27, 2019

I place order swagy by mistake order placed 2 time some network issue and 1 order i cancelled same time but order swagy charged 200 rupees cancellation fees kindly waive off cancellation fees thanks

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Address: house # 27, state bank nagar, kumarapuram,, 695011

I ordered for a gobi manchurian dry and i called the restaurant and told them to get me dry but they sent me gravy first and when i spoke to the restaurant they said i called a different branch of theirs that's why i got wrong product delivered and i had word with swiggy again and really ordered for a gobi manchurian dry but they sent me gravy again the 2nd time. I tried my best to have a conversation with swiggy but they are not letting me speak with a supervisor.. I want my money refunded.

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chirag ahlawat

from Delhi, Delhi

Mar 27, 2019

I ordered pizza and choco lava cake. Food packing was worst. Pizza topping was wirst. Bad experience. Ordered from Pizza Yum Janakpuri.

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renu prasad6

from Delhi, Delhi

Mar 27, 2019

A order was not placed, but money got deducted. Clearly no one even ordered food but money got deducted

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I ordered a combo pack of 4 chicken lollipop and 6 crispy babycorn, but when my order arrived i got another combo as the former combo i ordered was not available at the moment. They dont even bother to let me know that they are delivering a totally different order which contained crispy babycorn and tai-pou. When i called them they said, that they are going to replace the tai-pou with a platter of dry chilli chicken and said just to pay the extra money of chilli chicken as it costs more than the lollipop, but the delivery man wasn't informed about the price thing and he said to pay the full amount as he is unaware of the matter. This is really disappointing and annoying and this incident will make me think twice before placing an order in swiggy.

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Address: Sampath Nagar saravanampatty, Coimbatore, Tamil Nadu, 641035

Respected sir
I am regular customer of swiggy two days back on 23/03/2019 i ordered and order number is
[protected] the deliver boy named anbarasan came for delivering
He told me he came on the location but i saw there was no one on the location so i went back to home as outside was too hot later after five minutes the delivery boy called and told why i didn't come i asked him to come to location once more and went to collect on coming soon he became quarreling to me telling i should make a call on coming to location and he added it is a hot sun so he was standing aside at a shade
I told him you are supposed to be on location he got angry and left his bike came to hit me saying what the he'll man this all happened in front of my wife i didn't want to fight so i asked to give the items and leave though he was still murmuring and shouting at me i wanted legal actions to be taken.

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Address: 110026

Order placed on 24th march, 2019 with an active restaurant on swiggy "malhotra zyeeka" new delhi. Products ordered were - veg-thali, veg fried rice and chilli paneer. Instead of chilli paneer they delivered some non-veg product to a completely vegetarian person. And restaurant was so casual that might b possible it would have happened due to too many orders with the restaurant.
And swiggy customer service was pathetic they closed chats without listening to complaints.
This is the unacceptable thing from a company's end.

Apr 25, 2019

Complaint marked as Resolved

Verified Support

Mar 25, 2019

Swiggy Customer Care's response Hey, we're sorry for the inconvenience caused. Kindly provide us with your order details so that we can work on fixing the issue ASAP.

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Ð

ðŸ

Mar 25, 2019

Order no. :[protected]

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Address: Sheikhpura, patna-14, Patna, Bihar, 800014

Requested you to plz cancel my de id and refund the inventory cash. They told me that u have wait for 45 days to refund the cash into your account.so that i followed the procedure but the refund has not been deposited in my account till now.first time i visited in their office on 6th jan 2019, and then after 50 to 60 days to remind the complaint. I visited three times in their office in this respect but he didn't respond positively.
De id no. 482426

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Address: New Delhi, Delhi, 110049

I ordered food from swiggy on 21st march 2019. The food wasn't delivered and i kept waiting for 1.5 hours. I tried talking to their customer care executive but to no avail. They all refused to help me saying that the delivery of food is dominoes' responsibility and not theirs. I received a late night text from the delivery boy to call him, i called back and he told me he cannot deliver the food. I scolded him for not informing me on time, on which he responded by saying that i would receive a refund. I haven't received any refund, the swiggy people refuse to help and aside from the mental harassment, no one has come forward to fix the issue, despite the multiple complaints i have made.

Apr 26, 2019

Complaint marked as Resolved

Verified Support

Mar 25, 2019

Swiggy Customer Care's response Hey, we're sorry for the inconvenience caused. Kindly provide us your order details so that we can have a look into it.

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arshiya ojha

from Delhi, Delhi

Mar 29, 2019

Here is the order no: [protected]

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Swiggy Customer Care's response, Mar 29, 2019

Verified Support

Hi Arshiya! Thank you for sending us the order ID. We are having this looked into and will be connecting with you on the registered number to have this issue resolved.

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arshiya ojha

from Delhi, Delhi

May 13, 2019

Still haven't received any refund, despite being promised one.

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Address: Mumbai City, Maharashtra, 40004

I recently ordered food via swiggy from a restaurant i used to order regularly. I ordered for a chicken biryani which was priced same as i regularly order.
When i recieved the order to my shock it was of half the quantity which i regularly order. When i called the restaurant he said he has received half chicken biryani order from swiggy while the pricing was that of full.
This clearly shows how swiggy is cheating its customers by taking full price and delivering half the quantity

Swiggy Complaints & Reviews

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Swiggy reviews & complaints page 205

cancelation fee

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product not delivered and amount is not refunded.

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refund not received for swiggy super

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I didn't get my refund

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spillage issue and no refund

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poor and unreliable services

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cheating by swiggy (order no 36765087762)

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didn't get order and receive delivered mail. swiggy worst app

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unethical use of customer details

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irresponsible service and no post sales support

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delivered wrong food

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instructions not followed

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cheating and forgery

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wrong product /food delivered twice

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wrong order and extra money charged

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delivery bore quarreling

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served non-veg when all veg ordered.

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regarding not cancel my de id by the company

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food not received and money not refunded

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cheating done by swiggy

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