Swiggy Complaints & Reviews

Respective departments,
This has to bring to your notice that i had a bad experience of food items were missing and what ever food i have received was spoiled, i have furnished the details of the same
1) [protected]
2) [protected]
3) [protected]
In all these orders i was cheated and i want file a complaint/case against swiggy and have given them a chance of being heard and they can help me by replacement of my order only.
If there are no adequate quality controls, how they can serve the customer like me better. It was a fraudulent activity and kindly resolve the issue at earliest

Regards
R hemanth anil kumar
[protected]
[protected]
[protected]@gmail.com

Hi

I had order dominos pizza on 3rd march through swiggy application after 30 minutes i received call from dominos that my jogeshwari delivery area is out of zone so unable to deliver n provide service for that i was charged 449 aftr that i had called there contact center team they informed me within 5 working days it will get refund however i had nt received refund yet and also shocking in swiggy application status of my delivery it was showing food order received.. I had contacted on 3rd march to swiggy and they have committed that i will get refund but still i had not received my refund

I request you to please charged heavy penalty to swiggy and dominos for charging me and not delivering the order for pathetic service

Sir,
Delivery boys of swiggy 15 to 18 heads are working at bally hub they yet to received any salary from the month of december, 2018 to febeuary, 2019. Salaries neither paid by their recruiting agent "bundl technologies pvt. Ltd", shaila towers, j -1/16, 1st floor, room no. 102, ep & gp block, sector v, salt lake, kolkata 700 091, nor by famous "swiggy". The in-charges of bally hub are worthless they are acting just like as a puppet. One person mr a. K. Jain assured once the boys verbally in the month of january, 2019 that their due salary will be disbursed very soon but all were false assurance. Is it the tactics of swiggy? Local peoples are too much annoyed on swiggy for this reason and may not spare swiggy to run business / work in howrah district peacefully. Swiggy is exploiting the unemployed youths, look at this matter at earliest please.
With thanks
Protim bose
+91 [protected]
[protected]@yahoo.com

The restaurant is close by my apartment and while ordering swiggy estimated time was 25 mins to 35 mins. I got the cold food after 1 and half hour. They are charging rs.50 for the delivery. If this is the quality of delivery, then it is a waste of money. Please do not order from swiggy. It is our hard earned money they are eating without any quality of service.

Order: 405
Burger king india
Dlf city centre mall. M. G. Road, gurgaon
Order placed at 8.06 pm, friday 8th march
Delivered at 9.40 pm
The burgers had turned stone cold. Could see online that the burgers were picked up & then the delivery person, (Solanki - [protected]) was meandering around & had to be called twice before the order was delivered.

Swiggy never passes the special instructions to the restaurant. Then what is the necessary to keep such kind of text box/ field in their website??? This is one kind of fooling which swiggy is doing for their customers. This is not the first time i am facing such king of issue. After experiencing couple of times i am complaining abut this. Because like this they are cheating many customers. Moreover the delivery boy told me that they are not responsible to pass the special instructions instead told me to complain online.

I have been receiving emails from swiggy regarding orders on my email address which i never placed. It has happened two times in the last few weeks. This is really ridiculous and there should be an email activation link. Orders are being placed in noida.

Delivery to:
Sehaj
B203 omaxe forest spa, unnamed road, sector 93b, noida, uttar pradesh 201304, india

Please take my email address of it. [protected]@gmail.com is mine and not the person who has been ordering. Please treat this as extremely urgent.

I have ordered from swiggy, however order received with packaging of zomato. My order no. is #[protected].

I am placing photograph on facebook, as this very horrible to look from zomato. I heard about zomato people and you are treating same like zomato. I am also placing to consumer court about this.

Really it is very sad feel to complain about you. But no way as you people always do something wrong in each order.

I had a bad confrontation with a delivery guy from teynampet... he spoke very very rudely & used foul language including da many times. He has also said he will bring people to bash me up & has snapped a picture of mine. This is really a very bad reputation for a customer service based company like Swiggy... I have attached pictures of the guy. As you can note his face is showing a mean attitude to me.

I ordered 5 items from desi kitchen beltola oh no. [protected] which included a chicken biryani.. But the order given to me didn't include chicken biryani.. The name of the delivery boy was hiten ph no. [protected].. On informing both of them they are putting the blame on each other.. Neither i got the biryani neither the money.. So please look into the matter so that i get my money or the food item..

On march 6 2019, i ordered 2 different kinds of pizza from ovenstory through swiggy.
One pizza amounted to 458 and the other 505, but the delivered products were both the same of 458.
Moreover the product delivered was extremely pathetic, very chewy and cold, their delivery guy brought them by keeping pizza on the petrol tank of his bike, in unprofessional way, why won't it get cold?

I placed an order ([protected]) from. Swiggy for dominos pizza. They (Dominos people) called can't delivered because of the location and said will cancel the order but they didnt. I had call twice swiggy and spoke to dominos but none of them helped and after 90 mins still showing order received preparing. I have placed an another order and the food was pathetic (Order [protected]).

I have got charged twice but only got one food which was also not eatable. It was tasteless like somebody cooked yesterday. Didnt expected this special from swiggy & dominos.
M
Nobody want to be starving at middle of the night after paying twice

I had ordered chicken tikk roll amd kit kat shake from the restaurant but the chicken tikka pieces had so much bad smell that i had threw up all the order in the dustbin.
I contacted swiggy many times but they only take feedback and nothing else.
I asked for the refund but they refused to provide me the refund.
They only tell that they will pass feedback and nothing else.
Kindly resolve my issue.

Few days ago i had ordered my food from swiggy and due to some emergency i had to canel my order and i applied for refund. It said my money would be refunded within 4 business days. But i have yet not received my refund. I had a talk with the customer support but they seem to be quite unwilling to help me out from the situation. I would like to get my refund asap.

I placed my order at triptify online parantha kitchen in madhapur, hyderabad on 24th of february 2019.
My first order was canceled but the payment got debited from my account shown in the image below. I had to repay the amount for confirming the order. My second order id was #[protected] and the payment ref. No. Being[protected]igafmmjpu9. The same payment was done earlier but not received my order or it's no. With ref. No.[protected]igafmmjns6.
I want to know when my amount will be refunded in my account. It has been 12 days since i placed my order hoping for the refund in my bank account but i presume some presence of fraudulence in the gateway. The chatting person told that there is a problem in my bank account but i found from the bank that nothing has been received at their end regarding this refund. Nothing has been initiated from swiggy's end and falsely claims of refunding the amount. I have been chatting with the chatting service (Soumyadeep sengupta and afreen atique) but was in vain. They closed the conversation before catering to the need of the customer. Worst experience ever ordering food from swiggy. I would kindly like to look into my problem else i have to escalate my complaint in consumer court.

I have been delivered an item cold, beyond consumption and when i have contacted the customer service team

They've been unable to offer a resolution on the same and have been very disappointing..

They're offering a 50rs coupon for the same.

This is not acceptable at the slightest possibility..

I would like a refund for the entire order and i am expecting a quick response from you on this matter

I parked my vehicle down my office, which is located in a-1, 6th floor, shakthi towers - 3, 766, anna salai, chennai, 600002. One of the swiggy delivery boy who came for some other delivery at the building stole my helmet which was kept on my vehicle from the parking lot at 14.13 hours today (05/03/2019).
Kindly take the necessary disciplinary action against the person who stole my helmet and i would like my stolen helmet back.

Kindly do the needful

The ordered items were tab paneer masala tanduri butter roti and lachcha paratha
But received tava soyachap masala and cold tanduri butter roti and uncooked lachcha paratha.

I called wah ji wah got wrong items so he was ready deliver tava paneer and he delivered by swaggi guy, a swaggi guy came at home and asking 50 deliver
Charges. I denied to pay so he return back without deliver
I did chat through swaggi app and raised request but no luck for good response
Please return my refund

Hello my subway order number is [protected] via swiggy

Are we animal to eat anything what ever they deliver to us..

Oh yar we are human... At least god sake little bit deliver fresh food.

Today i received burgers which was made two three days back and it was not kept in oven... We spent 370 rs on this order and threw it on dustbin

Worst swiggy worst subway.. Subway & swiggy should get banned immediately... I dont know my money will be back or not but after seeing my this complaint peoples will never ordered via swiggy or subway...

They made burger in that way it was squeezed out put what ever they got it hand.. Worst service 100% disappointment with service and quality of food is utter zero

If i show to food safety department then they will cancel your food service license immediately

There has been several instances of poor service but will mention the 2 most recent ones

Instance 1:
Everytime i order a sandwich at #drunkenmonkey i get a call from the restaurant stating that they don't have bread available and that sandwiches cannot be made. This time when i got the call, i asked the swiggy agent (Vivek) to cancel my order since the restaurant had no vegetarian alternate. The agent was still trying to convince me to order something non veg inspite of mentioning that i am a vegetarian.
I requested to raise a complaint against the restaurant and specifically asked the agent to transfer my call to the feedback survey. The agent disconnected my call.
I called again and spoke to manisha. This time she cancelled my order, and when asked to raise a complaint against the agent and restaurant, she said that there is no option of sharing a complaint reference number. My order id was [protected].

Instance 2:
There is a restaurant named #wichway in hyderabad and its menu in swiggy reflects a veg pizza (La indiana pizza) but is actually a non veg pizza. I had made multiple contacts with swiggy agents and confirmed with the restaurant that it's a misleading information. I was advised that it would be rectified, but till date it's reflecting as a veg pizza. God help the vegetarians who order from swiggy. Attaching screenshot as well.

Even after talking to the escalation team, i was assured that i would be given an update in 48 hrs which has not happened.