Swiggy Complaints & Reviews

I had ordered my food from pizza hut at 9:18 pm but its already 9:55 pm and the order is not received yet. I have paid by card already or according to the pizza hut policy, i’m supposed to receive the order for free of cost now. When i called the delivery person, he says that the order has not started to prepare yet as swiggy failed to inform pizza hut about this order. He asked me to complaint on swiggy himself as he claims that the cashback is not in his hands which is justified. This is really unfair for the customer waiting for so long as they are violating their own policies

Pathetic, disgusting service i ever experienced. You people should shut your business right away. bloody money eater business you people are running.
On 1st March 2019, I placed order from Domino's through swiggy app. I changed to my current location (KALYAN) and selected domino's of my nearest location. but no idea how come it was selected Pune location domino's. I had seriously no idea what was going on . I placed order unknowingly. And what a joke, Order was placed with pune domino's for delivery location of kalyan (mumbai) and order was also accepted. After around more then 30 mins I got call from domino's asking "MADAM YEH APKA ADDRESS EXACTLY KAHA PE HAIN". I confirmed my address and he was like "MADAM YEH TO APNE PUNE MEIN ORDER PLACE KIYA HAIN, NAGAR ROAD LOCATION WALA DOMINO'S". I was wondering how does that happened and how come swiggy accepted the order. Then upfront domino's delivery guy said I will cancel your order and I also tried to cancel the order from my end on swiggy app but it was not allowing me to cancel the order because it was saying that your order is already prepared and order cannot be cancel. but the order was already got cancelled from domino's side. Still tracking status was showing "order received (delivered)", other side I have also not received the order, which is not at all possible all the way from pune to kalyan (mumbai). Delivery from pune to Mumbai is highly impossible. I was amazed and had No idea if swiggy have started new service of out station. I tried to take help from swiggy support and they completely denied to help me and asked me to directly get in contact with Domino's. I literally wasted my time behind representatives who were seriously unresponsive and does not helpful. After all conversation I again contacted to domino's and they confirmed that my amount will be refunded with in 6 to 7 working days. today is 15th march, 2019 almost half a month gone and I did not received the refund amount. again i followed up domino's and they confirmed that refund is already initiated through swiggy payment get-way. Funny part I did not received the amount in my bank account nor in my swiggy wallet. attached is the confirmation screenshot from domino's which clear state that refund is initiated. Still Swiggy deny to help with the same.
This is not the first case I'm facing, it is a second time.
First incident - Delivery location was same kalyan (Mumbai) and I placed order with Belgium waffle at dombivali location which was showing in the nearest location list of hotels . order was also accepted. later after 45 mins Belgium waffle called me and said that they are not delivering at my location. Then why the hell Belgium waffle showing in nearest location in the hotel list when they cannot deliver.
Swiggy is doing very bad with there service. you people should take your business seriously else that day will not be far when you have shut your business by losing customers slowly with such experience. I personally will ask my surrounding to stop using siggy app. there are many other delivery services much better then swiggy. Or people will have to end with losing there money unnecessarily and have to keep on following up for refund. Where no one there in swiggy really helpful and nothing is going to happen.

I ordered a food in courtallam border paroota restaurant and i recieved wrong item. I received only steamed rice instead of what i ordered that are given in the below photo and i complaint to customer agent they told to me not refund that amount to my account. I really experienced a bad response from swiggy and my money is fully wasted for non eaten food. I want refund for this order and your swiggy team is only responsible for this issue caused to me and i expect i will get my amount refund as soon as possible.
Order no.#[protected]

I ordered veg fried rice and non veg mix noodles. The noodles was pathetic!! Only big onions found!! Not even a piece of non veg! Extremely disappointed!! The order was from ming’s wok kochi. Your swiggy order no. #[protected] for rs. 219 is expected to arrive in the next 37 mins. The order came in 15 mts!! Simply impossible!! I suspect cheating done!! Swiggy looks totally like a cheaters ‘ den!!

1.)Dear Customer, We have refunded Rs. 294 for your failed payment against Order ID : [protected] to your Bank Account/Card. Updated balance should reflect in 4-7 days.
2.)Dear Customer, We have refunded Rs. 294 for your failed payment against Order ID : [protected] to your Bank Account/Card. Updated balance should reflect in 4-7 days.
3.)Dear Customer, We have refunded Rs. 294 for your failed payment against Order ID : [protected] to your Bank Account/Card. Updated balance should reflect in 4-7 days.

3 times failed on 08/03/2019 till now money not credited to my account.
Please check and transfer my money total 882/-.
Please find proof of transaction attached pic.

Ordered food from your platform and the supplier was Fit meals Ahmedabad.
I found a cockroach in my saute vegetables.
I merely finished my meal of about 90% and found that.
Highly concerned about how you keep control of the partners for the food quality.
I am in a dilemma whether should I trust you or not.
Offering refund for the meal is not enough, I would like to get the update that you have banned the restaurant from your services network.
As such unhygienic restaurants are not at all trustworthy to supply food to the consumers in the market.

My wife ordered food in swiggy. Wile delivering the delivery boy shouted at my wife saying the location was wrong with harsh words in public. Even though the location was correct and my wife guided him through phone the delivery agent got frustrated and threatened my wife. She is so hurt and was sobbing for a long time. There is no security with swiggy as they are employing wrong persons. Order number: [protected]. There is no option to complain in the app. We demand an apology in person by the delivery agent

Very scary. Delivery guy was a rowdy. He threw the 4 packs of pizza on to my hand and asked me "now what" because i questioned him why late? I got it after 1 hour. Again chat support is not giving out customer support phone number despite my multiple request. Trust me uninstall this app. Take your cycle or walk or bike to the hotel and buy it yourself. My package had signs of tamper. I did not want to give that risk to my son so dumped it. Thank you swiggy. Bye bye 4 ever. Order # [protected]

Swiggy provides the worst customer experience. I waited for the agent for 25 mins. But i could not reply for a minute. My ticket got closed. And this happened 10 times. And i had to repeat everytime i get connected to diffrent agents. My concern was for my money. My order got cancelled and did not receive my money back. It is been 1 month now. They have made me feel disgusted. And i begged for my own money.

I placed this order from dominos via swiggy on 27 feb. I did prepayment and my order did not deliver and till date i did not get my refund though on swiggy app it is showing delivered. I spoke to swiggy customer executives but i did not get any satisfactory answer,. I spoke to dominos and they are saying refund has been initiated to swiggy and swiggy is saying we did not get any refund. I want my refund back. Please help me.

Hi team,

This is ilyaszeb. One of the customers who placed an order through swiggy.

I placed the order and called customer service through call and informed them clearly to not put oil in my food. My instructions were not followed and this has happened multiple time now.
I clearly told them if my instructions are not followed i will not be paying for the food. Based on my health i cannot eat oily food.

Your customers service agents denied to provide me refund and ended the chat from their end. I requested to transfer the chat to their supervisor and they denied to transfer the chat. The agent's name is cb_bk. Sandya who denied to transfer the chat. The previous agent just ended the chat on my face without resolving the issue. These agents also denied to provide their supervisor's name on the chat.

Please look into this

Thanks

As per prior instructions swiggy delivered cold and stale pizza. And after that didn, t let me talk to their call executives. I talked to them over for an hor to rfund as i live in pg and not allwed to getout aftr 11.30 after telling them this too they dont refund i asked them over five times t transfer my call to their call supervisor. At the end they replaced my order without asking me after an hour and that too get cancelled y them at the end not a single penny was compensated. The pizza was of 312 rs. My phone number [protected]. I want my full refund.

Very dissatisfied when there were items in my order that were missed. Though the agent placed another order which was done almost after 45 mins, the partial order received here has turned cold and soggy because we are waiting for the other order.

This is the second time you guys messed my order and i have to eat cold and soggy food.

I request to get back with a response on the above immediately

Sir,

We orderd on 01st of march 2019 vide payment reference no.[protected] of rs.618/- at the time of payment it has been cancelled and deducted amount of rs.618/- from my a/c so we order once vide payment reference no.[protected] and it has been successfully done. At the time i recd. Msg from your side the deducted amount will be revert 3 days to my account but still we have not recd.

Please look after

Today (11/3/19 - around 9:45 am), a swiggy delivery boy in chandivali, powai rode rash inspite o[censored]sual peak hour traffic jam, brushed past my ertiga car and caused damage to my car front fender (Bumper). I honked and signalled him to stop but he sped away immediately. He had no basic manners and courtesy to even stop and offer an apology.

In the melee, i could not notice the number plate, but he was riding an activa or scooty which certainly had "6" digit as one of its numbers. He was a thin, lean young man. He sped towards ambedkar circle, saki vihar.

Surprisingly enough (Correct me if i am wrong), swiggy has not bothered to add a customer grievance section on its beautiful website to post complaints or rash and negligent riding of its delivery boys.

I request swiggy to investigate this matter, and make good the loss to me. I will need to repaint the entire front bumper/fender due to this damage.

Many thanks.

Ordered 3 times on 10.03.2019, sprite 350ml, fried rice and gobi manchury,
Delivered items like fried rice and gobi is ok.
But sprite is delivered in a used 750ml bottle in half filled condition,

Question, : how is this possible that swiggy delivery boy did not notice this, and that to deliver sprite in a used bottle. It is highly an hygene and quality issue, playing with consumers like us,

Need a proper explanation and complete refund of my order as compensation,
Further there is totally a slow and pathetic response from help...

I had ordered for ice cream from 2 different places. I had given my complete address including my building and flat no. Theres an option to give landmark as well. Now what exacty is a landmark - a place which is very close to the address building. I had given a landmark as a bus stop which is right in front of my building. The boys who came to deliver kept on calling me and without listening to me completely kept on hanging up the phone on me. They came after a few mins and started arguing with me rudely telling me that they are not from around. So is that my mistake that they do not know the area? They were outright rude.
What a ridiculous experience to call anything from swiggy

My order no.[protected] is not be deliver
But show your on swiggy on diliver
I am order this 28.2.2019 but after 3 hrs item not deliver then i call your swiggy diliver boy. But number switch off. After 3 hrs your customer care officer call me that my diliver boy not contact me. Wish you cancelled this item and i refund your 229 rs in your account. Then i cancelled this but till time already 10 days but not refund.

Hi,
Its been quite a while i am using swiggy. Earlier i have never raise a concern but now the incidents are increasing. Whenever i am ordering from wah ji wah either there orders are not fresh, either they provide only half order or they mark the order as delivered and they have not delivered the food. This above mentioned restaurant is always does thia with my order. Whenever i am hungry order food. Its not i want to ask for refund or i want some offers. If i want some offers i have different apps for that. Today incident was pathetic. I was waited fr my food for 1 hour and later i was informed that i will be getting refund. Which is nt at all acceptable. This kind of services you provide to your customers. I want a real complaint against this restaurant. Its menatlly harrasing. I want some action with my complaint and hope to get a reply from swiggy.

As my friend had an accident due to swiggy rash driver. All these drivers are so harsh that they don't even care of other people traveling. As i don't know the number plate of vehicle. He felt down at manpada highway towards ghatkopar. He also had an fracture in his hand. Hope that complaining here would do some favour for us. Has he is the only person to handle his family.