Swiggy Complaints & Reviews

I have spoken to every escalation team in swiggy and all they do is apologize and commit that they will give feedback which is not right. What would have happened if my kid would have got the food with glass? Will you still apologize? Im not taking this. I need to know what the restaurant has taken as an action or im taking this up all over social media and bring your level of customer service and concern to people safety from your food partners. Are we eating free of cost? Do you know how much they charge for the packing?

If this is not taken up seriously im going to the media as well to know how you guys treat customers and care for customer safety

I placed an order with swiggy on 14.02.2019 for 488 rupees and made the payment with amazon pay (ie to specify that i paid in advance).

Now, since the restaurant did not have what i had ordered a representative called me from swiggy and asked me if i wanted to cancel the order as i did not want anything else. i accepted order cancellation and was told that the amount would be refunded in maximum 24 hours.
The HELP section in the app seems to be a dead end. in swiggy chat i try to explain my problem but there is no reply. most of the time my texts are not going through. it just shows sending..
Since past those 24 hours i have been trying to contact swiggy on their number[protected] which i found online. The customer care automated call says that there are no current orders for this mobile number and HANGS UP!
I tried calling Swiggy Offices in Chennai but no luck there too. All numbers i try to call are switched off or non-existent.
HOW DO I GET THE REFUND?

I had ordered food as firstly the delivery of food was too late, while eating i was shocked while eating i found a piece of iron wire in my biryani... I want my money back and swiggy should be closed. The quality of food was below average. Its my request as to provide me back with my money... Worst food i have ever encountered with, needs improvement.

This is a dispute on an amount of rs 1408.00.

- order was placed on 11th feb 2019 @ 11.48 am
- order placed with payment option as upi ([protected]@oksbi)
- the upi was provided and the payment gateway got connected to the upi payment option
- have received the request for payment on my googlepay for an amount of rs. 1408.00 (Success payment to [protected]@icici)
- have honored the payment for [protected]@icici and the payment was success
- on the swiggy app, the payment was never shown success instead the app popped up with failed message
- since the order had to be placed, have chosen the option of making the payment through cash (Where the order was paid through cash)
- the order was booked and the same was delivered too after collecting the cash from me
- later on, have waited for 02 days to get the amount refunded, but it’s been quite some time that nobody is bothered to help me
- i have lost my rs. 1408 and no response to my chat (Though the responses were of no help)
- i wanted to go through the below screenshots for your ready reference and would want to help me refunding my money back.

I had ordered via order#[protected] on monday 18th february at 10.30 pm from burger nest. The order comprising of an oreo shake and a butterscotch shake was cancelled by the company at 11.26 pm. This was done without my consent and even without contacting me. Along with the cancellation i was charged with an amount of rs 75 as cancellation fee.
This has been the poorest of service from the company. I demand that my money be returned in full and that my time be compensated by the company.

Hello, i am complaining about the order no [protected]. delivery boy has told to swiggy that delivering address is 2 km from the location but i just want to clearify that the delivering address has been clearly mentioned in the swiggy app and previousally many ordered has been delivered on the same address. i spoke to swiggy customer care but everyone is saying address is wrong just want to know if address is wrong how can previous ordered had been delivered ?? they have cancelled the order and even dedicated 75 rupees as cancelation charges .please help me to solve this issue both ordered related pics has been uploaded to this website. please look into the matter and solve is as soon as possible.

How many of you have ordered from swiggy and felt as if they they're paying us for ordering from their website?

Well, i have felt this very very regularly. These call center executives speak as if they are paying us for placing the order from their website.in an instance, i had placed an order at 9:00 pm. The delivery executive was like 400-500 mts away. He started bothering me through his unending calls about the location and stuff. However, his vehicle wouldn't move anywhere near my home. After 1 hour i received a call from their call center executives stating that the order can't be delivered and that i will be refunded. By this, the time was already 10:30 pm. And these guys never even bothered to refund my money till date. I have the entire chat screenshot with me.

Whenever i call the customer service executives, they're like your food was already delivered after making me wait on the call for 10-15 minutes. I used to order from swiggy but not anymore.

These guys are the worst. Cant give them negative rating that's why writing in such a great detail

I ordered my food at night which was delivered to me already very i tried calling the delivery boy where he was just answering me rudely when the food was delivered to me i asked the delivery boy to close the main gate where he started replying i am not the gatekeeper and started abusing and the condition of the food which was delivered was terible. Name of the delivery boy is milind t

Our order #[protected] by ranjit dass was 2 hours late and he turned up with an opened package with incomplete food. When asked why is the food incomplete he said this is what you ordered except it wasn’t. One coke and one fries were missing. He told us to go and complain about it and then we will get refund instead of telling us what he was doing with half an order after turning up 2 hours late. It is shameful.’

Order number : [protected]

I ordered lunch from swiggy today . Two parathas, paneer sabzi, dal khichdi and for desert choclate mousse. Firstly I did not get the mousse atall however i paid fore it . Not just that the food was cold completely and was very little in quantity . half the size of the container . I dont think it was worth the money .
This has happened second time within a week or so .
Last time they missed my huge order inspite of paying full money and the compensation i got was just 150 cashback . This is so annoying. I am a social media influencer and shall spread thr word like fire

I ordered sweet jar combo from a restaurant for an address in shahibaug ahmedabad but due to the application error it coudnt be delivered and swiggy deducted cancellation charges wrongly when it was the mistake of swiggy itself. When approached the authorities told me that the app locked the wrong location using gps and the address written by me isnt of any use. Order no.[protected]

I have ordered coffee from swiggy from cafe 13 ahmedabad. When i was to finish up my coffee i came to know that there is some unwanted thing available there and when i checked came to know that this was a bird feather
Order id from swiggy is
[protected]
Date. 16/02/2019

I am attaching image of that feather in my glass please help me out
Look into this matter seroiusly
Thanks

I ordered food on 14.02.2019 7pm, i dint received any call or notification from delivery person about the delivery, 8clk when i checked in the order it is showing as delivered.. I checked outside no one came like that.. I checked in the order chat they said that it's been wrongly marked as delivered we will arrange to get u the food, i dint get later i asked for refund and they admitted to refund. Later 2days they are saying like food has been delivered correctly and no response further.. I need a justice for this..

I want my money back. Bad quality of food. I ordered 1100 total waste of money. But no one is responding to chat. Make sure that your executives are chatting with customer. And i want refund back for my previous order. Waste of money for my due to bad quality food. Finally i want refund for my previous order that’s what i am asking.
No one is responding for complaint from last night.

We are trying to get swiggy to notice the issues we are facing with the delivery team. All the delivery men come on 2 wheelers and are not equipped to carry pizza boxes and beverages. Their bags are too narrow for these and they all put the boxes vertically inside their bags or dangle on the handles. You can imagine the condition the food gets delivered to the end client. I am sure every restaurant owner is going through this problem. Can someone please make a note of this and help address the problem

I'm a pure vegetarian. I came home very hungry. Looked for options to order from swiggy pop. A combo platar looked very delicious from Nandhana palace. Of course I had selected the vegetarian section in Swiggy pop but this particular dish had green dot in it with the description that read " a delicious flavourful chicken biryani". Are you trying to fool us? Never expected this, you will really loose a trusted customer and definitely I'm going to spread the word to others to be careful henceforth.

The food I received is of very bad quality.
It's smelling really bad, it has too much of oil and it is sour in taste. The helpline services of swiggy is pathetic and very lethargic. I'm very disappointed as my order was of 272/- and they are offering me coupons of 100/-, 150/-, 250/- which would take 24 hours to proceed. I was hungry I wanted to eat food now what should I do wait for 24hours. And yet not receiving the satisfying amount. Do help me with this.

I had place an order with swiggy, on requesting them for cancellation, they informed that there is a cancellation charge of 120/-. Well, it not written anywhere in the app. On asking where it is mentioned, they replied saying its not mentioned anywhere in the app. Please find attached screenshot for the same. For audio conversation recording kindly let me know, will be able to show the proof.

I wanted to review with a negative rating, but I do not have option to do that.I am a pure veg guy, I ordered a veg thali from Darbaar on 12.02.2019, but the food that was delivered to me had a chicken bone piece with small pieces of flesh in the veg biryani, which was part of the veg thali.
In my family no one is non_veg, I had 2 bite from the food and when I saw the meat in my thali I started vomiting, its not about veg or non_veg, its was about my religious feeling and the trust which I put on this restaurant, getting broken.
I request you to please please respect someones religious feeling .
I will never order from you guys.

Order No:
#[protected]

I order a veg thali from Noor restaurant by swiggy at 2.35p.m and at the time booking order time slot for delivery is 37 minutes..but at 15.48p.m there is no response from restaurant and swiggy also ...and in app there is show me time for delivery is 15 mint 10mint 5 mint..I also try to chat or call but there is no response from swiggy representative