Swiggy Complaints & Reviews

I have ordered Dominos Pizza on 16th March through Swiggy...

The payment was made through SBI netbanking and an amount of Rs. 1539 was debited from my account...

But after few seconds i got a msg telling we could not process ur payment successfully and moreover not able to contact the Dominos...

and atlast the order was cancelled.

But till today i.e. after a span of 15 days the amount has not been credited to my account... Kindly do the needful...

My contact No. [protected] & email ID is [protected]@gmail.com

Today i ordered1 butter pepper paneer veg roll and it was the same on the bill too. But once i began eating, to my shock i realized it was not paneer and in fact, chicken. How can you make such a mistake when literally countless people are hardcore vegetarians and consider it a part of their religion. The biggest flaw i found was that not even green and red symbols used to indicate veg or non veg were placed on the packet. This is a serious matter and i expect swiggy as well as the restaurant to take responsibility as swiggy are the ones we are ordering food from and you have to make sure correct items are delivered.
My order number was - "#[protected]"
Restaurant name - "rolls mania - gastronut"

Order No:#[protected]

On 30.03.2019, I ordered food (Mix veg, hakka noodle) from swiggy panipat. 5 minutes after getting confirmation from the restaurant (Ahuja Sweets) I got a call from the delivery boy (whose name is now disappeared from the order history) that his bike tire got punctured. he told me that even if he hire auto rickshaw it will be too late to delivery the order and finding him in problem I asked him to transfer the order to some other delivery boys but he made excuses and try to convince me to cancel the order and make fresh order. He told me that cancellation charges will be Rs 20 only I found him genuine and cancelled the order. To my surprise I found that swiggy has charged me Rs 113 for Cancelling the order and refund of Rs 114 is under progress which I have not received yet. I found the way the delivery boy fooled me and tricked me to cancel the order is completely shocking. These kind of thug delivery boys are ruining swiggy market reputation.

I demand that swiggy should take action against such kind of delivery boys and give me full refund of my money and will request others not to order from swiggy.

Pic regarding order confirmation and subsequent cancellation is attached

A dissatisfied customer

I ordered for food from charcoal eats.please see screen shot
Discount offered on app was 50%.discount given..60/-
Call center states thats how it is..
And it is mentioned in the app.
Trust Swiggy will address the issue.
I have been a regular customer with swiggy.strange that when i complained, they say they will update, but no refund or compensation.

Order No:#[protected]

On 30.03.2019, I ordered food (Mix veg, hakka noodle) from swiggy panipat. 5 minutes after getting confirmation from the restaurant (Ahuja Sweets) I got a call from the delivery boy (whose name is now disappeared from the order history) that his bike tire got punctured.he told me that even if he take auto rickshaw it will be too late to delivery the order and . I asked him to transfer the order to some other delivery boys.. He made excuses and try to convince me to cancel the order and make fresh order. He told me that cancellation charges will be Rs 20 only I found him genuine and cancelled the order. To my surprise I found that swiggy has charged me Rs 113 for Cancelling the order and refund of Rs 114 is under progress which I have not received yet. I found the way the delivery boy fooled me is completely shocking. These kind of thug delivery boys are ruining swiggy market reputation. I demand that swiggy should take action against this kind of delivery boys give me full refund of my money and will request others not to order from swiggy.

Pic regarding order confirmation and subsequent cancellation is attached

Order #[protected] on 29 March 2019 at 10:34 pm
I ordered gulabjamun from a renowned restaurant mahaveer rabdi bhandaar. I paid the cash on dilevery and when i opened the package after paying there was no bill neither was the box of that restaurant. The taste of gulabjamun was very bad. It was not from the restaurant i ordered. The help option on the app is unable to handle my problem and i can't find any other contact information to address my problem. Shame on you swiggy. Am extremely dissatisfied from your services

Today (31/3/2019) we have ordered 6 set of prawn briyani combo but we received only 5 set of chicken briyani ... Order details mentioned below...

1. order : [protected] : prawn combo 2 * 5 = 99*5= 495/-
2. order : [protected] : prawn briyani combo 2 * 1 = 99/-

hotel name : Sri Sathya Andhra Mess (MGR Salai kandanchavadi)

Very worst food taste : They are using old oil for food ... 5 members who atet this today are affected by FOOD POISON

I placed ordered on swiggy at 1246hrs from pangat restaurant. Food was not delivered almost for 45 minutes hence called the delivery agent but he was very rude to me. Finally he delivered the ordered after one hour however instead of bombil batata, I was given chicken Sukha. I paid Rd 300 to the delivery agent and when I had spoken to him earlier, had clearly informed him that I ordered bombil batata.

Yesterday on 30th Mar'19 at around 11 PM I ordered biryani from a restaurant called O Biryani by OYO. After an hr, the restaurant cancelled the order. I complained about this situation to customer care and Sonali Roy ( customer support executive) issued a 100/- coupon because of the inconvenience. When I asked another executive named Maninder Singh about the coupon. He abruptly ended the chat without even addressing my issue. This not the first time that a support executive has Misbehaved. Strong action should be taken against Maninder Singh (swiggy customer support executive).

Hi,
I am dhanya ([protected]@gmail.com). This is to let you know that i am highly disappointed about the customer service that is been offered.

I had called in one month back to your toll-free number for a very simple query. I wanted to edit the account name.

I searched your app while is not at all user friendly. I had the option to update the payment mode and address but couldn't find an option to edit or update the name. After doing a research from my end, i decided to call the toll-free number. Somebody picked up and he / she couldn't help me. That person was not able to even clarify if there was such an option or not. He said he will raise a request. I was supposed to get an update after two days. Since i didn't hear from them i called the same number again. That didn't help either.

I had multiple chats with them. After two weeks they confirmed that it's been escalated. I wonder if this query is that critical for it to take ages to get escalated n to get resolved. It should be a matter of two minutes. It's just an account name name change. Again i was asked to wait for two days.

Now approximately after 1.5 months i decided to chat with them again. I wanted an email id and a contact number. I talked to two of the customer service executives. Both of them disconnected the chat after giving a generic email id.

Listing the names of all the executives whom i had communicated.

1) 9 march 2019 - 11.53 am - kalyani singh
2) 9 march 2019 - 12:02 pm - susan kumari
3) 10 march 2019 - 12:29 pm - in_neeena. Rajendran
4) 18 march 2019 - 6:35 pm - sarika r
5) 30 march 2019 - 8:40 pm - ag_
Nd. Akram - he gave me the generic mail id and number and closed the chat without my confirmation
6) 30 march 2019 - 8:45 pm - ag_debdutta. D - he also abruptly disconnected the chat without my confirmation

I wonder if this is the way a customer is been treated. If so i would prefer your competitors.

Since i have invested my valuable time in this, i will try all possible means to escalate this to the highest level possible. Waiting for over month and multiple customer service interactions for a very basic thing as name change is unacceptable.

If it takes one month for just a profile update, how long it would take in case i need a refund. That becomes a credibility issue right. Promises are not been kept. I was promised multiple times that i would be receiving an email within 48 hours. Till now i haven't got any emails other than your promotions and order confirmations.

Really sad to say that i am highly disappointed.

Thanks & regards,
Dhanya

I have placed the order with swiggy for delivery of snacks from zaitoon and it my order was got cancelled by the delivery executive itself stating that he came to address but no one was thr and even no one picked the call. And the same time rs.60 got added as cancellation charges.

Its really disgusting.

Order number was: [protected]
Date: 30th march
Time: 6:00 pm

First time i placed order in swiggy after 1 hour i did not receive the the order i called to customer support they cancelled my order nd intiated yo refund second time i placed order in swiggy executive was not assigned waiting for 10 min was not assigned i request to cancel the order they did not inform that it has been assigned later there are telling executive is assigned nd was charged cancelation fee of rs 38,

I have placed an order for (1) alphonso and (2) nuts overloaded ice-cream from cream stone and payment is done via card. However, order is not delivered and amount also is not refunded yet.

I tried contacting care, it always take me to a chat window and none of the agents give me proper reply for issue. Instead of helping they used to close the conversation.

Hii im shahbaz my registered mobno:[protected] on swiggy i have purchased swiggy super membership for 1 month on 26 march 2019 at 7:25pm money got deducted frm my bank account but in my swiggy app it is not showing that im super please i want my refund
Im attaching screenshot of payement
I have email swiggy and complaint about the matter but no proper response

I have ordered food on swiggy on 13th March and I had to cancel it because they were not delivering it in the estimated time and the delivery executive asked me to cancel it...I canceled it...They are saying that refund is successful but I didn't get it...When I contacted them about the same issue again and again they are asking me to contact the bank...Which I did and the bank is responding with only one answer and that is no transaction of this kind has been made...The weight people are frauds and are looting people I want my money back please help me...I have contacted them through various social media handles too but they are not helping

Order number - [protected]
I have to say that swiggy is worst with customer relations. They gave me a useless food with a spilage and didn’t give me a refund and also not issue my report.
I want my refund and from now i will not use swiggy as they are poor and useless. I must prefer zonato or uber eats as they resolve their issues quickly

Order no. #[protected] they are absolutely irresponsible, untrustworthy and unprofessional takes money in advance and leaves poor customer on mercy of there third class unruly delivery person who makes hundred of lame excuses to not to deliver the food troubling poor customer only to cancel order at last and customer stays hungery despite already paid for it and theres no customer support

I placed a order on swiggy on 27 th march. But my suprise when i opened the packet i found one item "tea time puff" was missing. I contacted them immediately in chat but they neither willing to provide replacement order nor providing refund of rs 40 to my source account (Which is missing item price). I contacted swiggy several times but they are neither ready to replace or refund kindly do something. They are doing day light robbery. Here is my swiggy order no
[protected]. I am also attaching the order screenshoot. Tell them to provide me the replacement order, i dont want refund.

How can you mail this? I didn't get my food which i ordered. I got a call from your side that the package has been leaked so need to change and it takes 15-20 minute. I already pay for this.

What kind of service did you provide? Is this the way you provide services to your users? There is no option of mail and call. How can a customer communicate? I'd communicate via chat but there is no solution.

Order No: [protected]

The delivery valet sent for the order, misused the contact details and texted personally, which goes against swiggy's customer privacy policy. The texts sent were inappropriate enough for me to report. I've attached the screenshot of the conversation done in local language, Telugu.
It will be appreciated if appropriate action is taken against the mentioned valet and if it is ensured that this shouldn't happen again.