Swiggy Complaints & Reviews

I ordered a fish bento box worth inr 178 after discounts from hudson chopsticks on swiggy (Order no. #[protected]) on 3 april 2019. The fish in the order was stale and uneatable. Although i compained to swiggy's customer service regarding the bad quality food received, they could not offer me an adequate and suitable resolution. This was the second time i received stale food from the same restaurant. Although swiggy did refund me in the previous case, this time they did not.in such cases which might be a cause for food poisoning, an apology does not suffice. I request a full refund as well as full execution of necessary grievance redressal mechanisms. Thanks.

I have ordered some foods through swiggy. As i have not received the order i started a chat with swiggy personell he told me few items were not available in restaurant and please choose an alternative for those food for the second time and told me to cancel my order third time after those foods were not available. I asked him will you refund the amount i paid through phone pe and he told me it would be refunded within 24 hours and i asked him instant refund. He told me it is possible i will give you a coupon instead of refunding of the money to my account. At same cost. Still now i havent received my refund and now they are telling it would be refunded within a week. I am still waiting

The delivery boy was telling that he could not find my address and he is talking so rude on call without giving any respect... Then he came to my apartment and made a big drama... By refusing to give my order and shouted at me... And he used abused words and made me insecured... Please take the necessary action against the person.. Otherwise its just giving license to anyone to misbehave to any girl

I placed an order on march 31 2019 through swiggy for dominos pizza. It was supposed to be deliver between 9pm-9:30pm. When i did not receive the order i contacted dominos. They informed me that they have not received any order. I emailed and chat with swiggy asking for refund. Email has not been amswered yet. The advisors on chat are pathetic. Repeating the same template again and again. I asked for a call back. They cannot provide tjis. They are hedging. The order was for 416.00. The dominos order ref is #[protected]. The oreder is still showing as order received. I want my money back!!!

I am from bangalore city... Marathahalli is my proper place... I orderd food on swiggy on 1st april 2019.. Orderd time was 9.50 pm.. After half and hour i started asking to the customer support out my order... They said delivery boy is waiting outside the resaturent and food is preparing... After 1 hour i asked again they gave the same answer... This conversation repeated for minimum 10 times... At the end at 12.00 am when i asked they said if you want you can cancel the order... Every other restaurants was closed at that time... At the end time they said... As a customer i lost my time, money for 4 days (Refund will be only after 4 days) and i couldnt have food also... My order id was [protected]... This very irresponsible thing from your side...

This is with reference to my order no. [protected] I placed an order and post the order being ready and payment already been processed the delivery boy called me up and confirmed that i have picked up the order but cannot deliver since it is beyond my delivery circle. What unethical and irresponsible behavior is this from Swiggy. My order has been cancelled by Swiggy for no fault of mine. I am never using swiggy again if it is filled with such a bunch or irresponsible ###

Order id: order #[protected]
Date: tue, apr 2, 5:42 pm

We placed an order for crispy chicken x 3, spicy crispy chicken x 4 and instead received 3x crispy chicken and 1x chilli cheese.

We contacted swiggy support via the help option and they didn't do anything about it.

We wanted to call them but there is was no option to call after that, we are disappointed and expected better service instead we got scammed with no review.

I have ordered from domino's at 10 march but order was delay so domino's initiated refund of 300rs to swiggy but i haven't received money from swiggy. Now i am not able to contact swiggy. Please find attached screenshot from domino's. Please resolve this issue asap and please take action against swiggy they are rude and i am not able to contact them. Worst service from swiggy ever. Kindly resolve this issue as soon as possible.

Ordered id: [protected]
Order date : April 1st 2:43pm.
Initiated cancel 2:45pm
Executive check status and confirmation to cancel at 2:59pm
Order moved to delivered at 3:10pm.

While keeping me in loop with executive chat, order has been moved from confirmation and even to delivered status. The request to cancel the order is for wrong address. Desired delivery address is within 4km, but swiggy not able to deliver so moved to cancel status.while discussion on cancellation fee order moved to delivered stage as delivery boy doesn't have any other option when customer request for cancellation, just to make it as delivered. This totally unfair with swiggy. Executive support is not good .

I have ordered Dominos Pizza on 16th March through Swiggy...

The payment was made through SBI netbanking and an amount of Rs. 1539 was debited from my account...

But after few seconds i got a msg telling we could not process ur payment successfully and moreover not able to contact the Dominos...

and atlast the order was cancelled.

But till today i.e. after a span of 15 days the amount has not been credited to my account... Kindly do the needful...

My contact No. [protected] & email ID is [protected]@gmail.com

Today i ordered1 butter pepper paneer veg roll and it was the same on the bill too. But once i began eating, to my shock i realized it was not paneer and in fact, chicken. How can you make such a mistake when literally countless people are hardcore vegetarians and consider it a part of their religion. The biggest flaw i found was that not even green and red symbols used to indicate veg or non veg were placed on the packet. This is a serious matter and i expect swiggy as well as the restaurant to take responsibility as swiggy are the ones we are ordering food from and you have to make sure correct items are delivered.
My order number was - "#[protected]"
Restaurant name - "rolls mania - gastronut"

Order No:#[protected]

On 30.03.2019, I ordered food (Mix veg, hakka noodle) from swiggy panipat. 5 minutes after getting confirmation from the restaurant (Ahuja Sweets) I got a call from the delivery boy (whose name is now disappeared from the order history) that his bike tire got punctured. he told me that even if he hire auto rickshaw it will be too late to delivery the order and finding him in problem I asked him to transfer the order to some other delivery boys but he made excuses and try to convince me to cancel the order and make fresh order. He told me that cancellation charges will be Rs 20 only I found him genuine and cancelled the order. To my surprise I found that swiggy has charged me Rs 113 for Cancelling the order and refund of Rs 114 is under progress which I have not received yet. I found the way the delivery boy fooled me and tricked me to cancel the order is completely shocking. These kind of thug delivery boys are ruining swiggy market reputation.

I demand that swiggy should take action against such kind of delivery boys and give me full refund of my money and will request others not to order from swiggy.

Pic regarding order confirmation and subsequent cancellation is attached

A dissatisfied customer

I ordered for food from charcoal eats.please see screen shot
Discount offered on app was 50%.discount given..60/-
Call center states thats how it is..
And it is mentioned in the app.
Trust Swiggy will address the issue.
I have been a regular customer with swiggy.strange that when i complained, they say they will update, but no refund or compensation.

Order No:#[protected]

On 30.03.2019, I ordered food (Mix veg, hakka noodle) from swiggy panipat. 5 minutes after getting confirmation from the restaurant (Ahuja Sweets) I got a call from the delivery boy (whose name is now disappeared from the order history) that his bike tire got punctured.he told me that even if he take auto rickshaw it will be too late to delivery the order and . I asked him to transfer the order to some other delivery boys.. He made excuses and try to convince me to cancel the order and make fresh order. He told me that cancellation charges will be Rs 20 only I found him genuine and cancelled the order. To my surprise I found that swiggy has charged me Rs 113 for Cancelling the order and refund of Rs 114 is under progress which I have not received yet. I found the way the delivery boy fooled me is completely shocking. These kind of thug delivery boys are ruining swiggy market reputation. I demand that swiggy should take action against this kind of delivery boys give me full refund of my money and will request others not to order from swiggy.

Pic regarding order confirmation and subsequent cancellation is attached

Order #[protected] on 29 March 2019 at 10:34 pm
I ordered gulabjamun from a renowned restaurant mahaveer rabdi bhandaar. I paid the cash on dilevery and when i opened the package after paying there was no bill neither was the box of that restaurant. The taste of gulabjamun was very bad. It was not from the restaurant i ordered. The help option on the app is unable to handle my problem and i can't find any other contact information to address my problem. Shame on you swiggy. Am extremely dissatisfied from your services

Today (31/3/2019) we have ordered 6 set of prawn briyani combo but we received only 5 set of chicken briyani ... Order details mentioned below...

1. order : [protected] : prawn combo 2 * 5 = 99*5= 495/-
2. order : [protected] : prawn briyani combo 2 * 1 = 99/-

hotel name : Sri Sathya Andhra Mess (MGR Salai kandanchavadi)

Very worst food taste : They are using old oil for food ... 5 members who atet this today are affected by FOOD POISON

I placed ordered on swiggy at 1246hrs from pangat restaurant. Food was not delivered almost for 45 minutes hence called the delivery agent but he was very rude to me. Finally he delivered the ordered after one hour however instead of bombil batata, I was given chicken Sukha. I paid Rd 300 to the delivery agent and when I had spoken to him earlier, had clearly informed him that I ordered bombil batata.

Yesterday on 30th Mar'19 at around 11 PM I ordered biryani from a restaurant called O Biryani by OYO. After an hr, the restaurant cancelled the order. I complained about this situation to customer care and Sonali Roy ( customer support executive) issued a 100/- coupon because of the inconvenience. When I asked another executive named Maninder Singh about the coupon. He abruptly ended the chat without even addressing my issue. This not the first time that a support executive has Misbehaved. Strong action should be taken against Maninder Singh (swiggy customer support executive).

Hi,
I am dhanya ([protected]@gmail.com). This is to let you know that i am highly disappointed about the customer service that is been offered.

I had called in one month back to your toll-free number for a very simple query. I wanted to edit the account name.

I searched your app while is not at all user friendly. I had the option to update the payment mode and address but couldn't find an option to edit or update the name. After doing a research from my end, i decided to call the toll-free number. Somebody picked up and he / she couldn't help me. That person was not able to even clarify if there was such an option or not. He said he will raise a request. I was supposed to get an update after two days. Since i didn't hear from them i called the same number again. That didn't help either.

I had multiple chats with them. After two weeks they confirmed that it's been escalated. I wonder if this query is that critical for it to take ages to get escalated n to get resolved. It should be a matter of two minutes. It's just an account name name change. Again i was asked to wait for two days.

Now approximately after 1.5 months i decided to chat with them again. I wanted an email id and a contact number. I talked to two of the customer service executives. Both of them disconnected the chat after giving a generic email id.

Listing the names of all the executives whom i had communicated.

1) 9 march 2019 - 11.53 am - kalyani singh
2) 9 march 2019 - 12:02 pm - susan kumari
3) 10 march 2019 - 12:29 pm - in_neeena. Rajendran
4) 18 march 2019 - 6:35 pm - sarika r
5) 30 march 2019 - 8:40 pm - ag_
Nd. Akram - he gave me the generic mail id and number and closed the chat without my confirmation
6) 30 march 2019 - 8:45 pm - ag_debdutta. D - he also abruptly disconnected the chat without my confirmation

I wonder if this is the way a customer is been treated. If so i would prefer your competitors.

Since i have invested my valuable time in this, i will try all possible means to escalate this to the highest level possible. Waiting for over month and multiple customer service interactions for a very basic thing as name change is unacceptable.

If it takes one month for just a profile update, how long it would take in case i need a refund. That becomes a credibility issue right. Promises are not been kept. I was promised multiple times that i would be receiving an email within 48 hours. Till now i haven't got any emails other than your promotions and order confirmations.

Really sad to say that i am highly disappointed.

Thanks & regards,
Dhanya

I have placed the order with swiggy for delivery of snacks from zaitoon and it my order was got cancelled by the delivery executive itself stating that he came to address but no one was thr and even no one picked the call. And the same time rs.60 got added as cancellation charges.

Its really disgusting.

Order number was: [protected]
Date: 30th march
Time: 6:00 pm