Swiggy Complaints & Reviews

Name:rakesh chawda,
Order no.[protected]
Date: 21 feb 2019
Time: 11.33 pm
I ordered burger from fried chiken cuisine, byculla via swiggy.
Burger contained worns in it, which caused me health issue, on complaining to swiggy they offered a cashback of amount which i ordered.
Quality of fried chiken cuisine, byculla is really bad, it contained worms which is seen in images, previous order too contained bad quality food, not completely fried chicken.
Please do the needful,
Awaiting for your response,
Thank you.

Worst experience ever!!
[protected] swiggy - delivery company and homely restaurant in bengaluru!
Last night me and my friends ordered food from homely, electronic city bengaluru, one of the food items were moong dal khichdi (Which was shown as a vegetarian dish) and instead received a khichdi full of chicken pieces in it.

Unaware of how chicken looked as we are grown up in a vegetarian family and never tasted chicken before in our entire life, we ate a few spoons of it until we realised it was chicken that we ate and we puked after that. The fact that we ate chicken dreads me to order food from outside.

It caused a lot of mental trauma and agony to us as we have never touched chicken from the time we are born. The restaurant (Name) and the service provider swiggy hurted our religious sentiment by sending us non vegetarian food.

We immediately went to homely's kitchen that is nearby to our house and talked to the manager over there, the person accepted his mistake and said that yes they sent a wrong dish and that this is technical glitch however they failed to provide me any compensation.

I then tried to talk to swiggy's customer representative, for that too, i had to wait for about half an hour to get their reply and then the person who addressed my issue was very chill with the issue! Sorry to say but the representative didnt care about my religious sentiments.

Hence i am writing it to you to provide me sufficient claim and to help stop this happening with anyone else. I hope a necessary action will be taken upon this restaurant.

I ordered from swiggy, pondicherry on 21feb.My location is correct as it was delivered to this address previously. I cleared delivery person's query also, then a supervisor is calling to tell that I have to pay the delivery guy extra as he is difficult to find the location and has been roaming or the order ll be cancelled and i have to pay 75 rs extra in my next order.order no.[protected]. This is not the correct way. I have had enough and uninstalling swiggy. Thank you for such wonderful experience!

Hi, i live in an apartment. The security over here allows other people (Delivery guys, food orders, other guests) if they have *any* identification proof like adhar card, pan card, license etc. All they need is to show the card to the security and enter the apartment.
Since your delivery guys are trying to be smart and avoid door deliveries, they are saying they aren't carrying any id card and asking me to walk till the exit gate of our apartment.

So today this swiggy delivery guy call me and asks me to come to the exit gate.
I asked him to come upstairs and deliver the food. But he said no. So i called the customer care to report an issue about this. Your customer service guy said that he'll have a word with that guy and call me.

But i got call from the delivery guy and he started shouting and asked me to come downstairs.

After going downstairs i find him not wearing swiggy tshirt and he started shouting that why am i not coming downstairs to pick my food order.

I mean, seriously. Is this what i get when i subscribed to swiggy super and order my food.

Later he took our food an left. After a while he comes back wearing swiggy tshirt and trying to pick a fight. The whole thing is recorded in the camera.
I am thinking to file a complaint.

You guys are responsible for this issue.

On february 20, 2019 i have ordered food from piyo, madhapur, hyderabad. 2 mojitos with no gas and fully diluted and 1 cold coffee with melted ice cream half portion was delivered to me. I raised a complaint against this and asked for refund. They said they can't refund. This is not the first time they are doing this malpractice. Every time they deliver the order it will be either bad quality food or portion size issues. Despite of the complaints they don't improve service or refund my money back. It is their responsibility to conduct inspection or only partnership with certified vendors. Their greed for money to earn illegally they are taking partnership with any and every restaurants who doesn't qualify the basic norms and causing loss to customers. This type of practice shouldn't be encouraged and i demand the damages for the loss occurred to me

Delivery executive sangram kumar jena did not deliver a pre paid food parcel at 11 pm and blatantly lied about it resulting in unnecessary hassle. Operation head bbsr kept assuring but in vain. Even after 2 hours, food wasn't delivered, money hasn't been refunded. The timing inconvenience resulted in unavailability of ordering again because restaurants in bhubaneswar close about that time. This is the third time i'm facing this issue with swiggy. The hassle was highly unethical and unprofessional.

Order id : [protected]

I ordered food from swiggy
I used to use swiggy always but an order from a restaurant made me feel horrible
I ordered chicken biriyani but i received beef biriyani ans that too foul tasting food
Moreover delivery was very late.
Food packaging was stupid and delivery executive was unprofessional
This is such a disgrace to receive this kind of service from you
I am planning to post this as my WhatsApp status and make sure nothing like this happens to my friends who use swiggy

They won't even be ready to give change for money
Every time they say no change we have to wait for them to get their change after that also we won't get 20 sometimes 30 rupees
Today I again was cheated for 20 rupees
I think WE HAVE TO STEAL OU

Hello sir/madam I am adarsh Mishra from swiggy
I am delivery executive from prayagraj uttar Pradesh i worked since 3 months but today I went to haldiram bhujiawala restaurant take my order, order very delay I asked restaurant but he is abused me and tell me run away from here
I call to my fleet manager but my problem is not resolved and my order is unassigned and order amount is given 0
then I decided I resigned from my job because company is not resolve my problem and I disturb long time
If you solve my solution then I was continually honourly
Thank you sir madam

I have spoken to every escalation team in swiggy and all they do is apologize and commit that they will give feedback which is not right. What would have happened if my kid would have got the food with glass? Will you still apologize? Im not taking this. I need to know what the restaurant has taken as an action or im taking this up all over social media and bring your level of customer service and concern to people safety from your food partners. Are we eating free of cost? Do you know how much they charge for the packing?

If this is not taken up seriously im going to the media as well to know how you guys treat customers and care for customer safety

I placed an order with swiggy on 14.02.2019 for 488 rupees and made the payment with amazon pay (ie to specify that i paid in advance).

Now, since the restaurant did not have what i had ordered a representative called me from swiggy and asked me if i wanted to cancel the order as i did not want anything else. i accepted order cancellation and was told that the amount would be refunded in maximum 24 hours.
The HELP section in the app seems to be a dead end. in swiggy chat i try to explain my problem but there is no reply. most of the time my texts are not going through. it just shows sending..
Since past those 24 hours i have been trying to contact swiggy on their number[protected] which i found online. The customer care automated call says that there are no current orders for this mobile number and HANGS UP!
I tried calling Swiggy Offices in Chennai but no luck there too. All numbers i try to call are switched off or non-existent.
HOW DO I GET THE REFUND?

I had ordered food as firstly the delivery of food was too late, while eating i was shocked while eating i found a piece of iron wire in my biryani... I want my money back and swiggy should be closed. The quality of food was below average. Its my request as to provide me back with my money... Worst food i have ever encountered with, needs improvement.

This is a dispute on an amount of rs 1408.00.

- order was placed on 11th feb 2019 @ 11.48 am
- order placed with payment option as upi ([protected]@oksbi)
- the upi was provided and the payment gateway got connected to the upi payment option
- have received the request for payment on my googlepay for an amount of rs. 1408.00 (Success payment to [protected]@icici)
- have honored the payment for [protected]@icici and the payment was success
- on the swiggy app, the payment was never shown success instead the app popped up with failed message
- since the order had to be placed, have chosen the option of making the payment through cash (Where the order was paid through cash)
- the order was booked and the same was delivered too after collecting the cash from me
- later on, have waited for 02 days to get the amount refunded, but it’s been quite some time that nobody is bothered to help me
- i have lost my rs. 1408 and no response to my chat (Though the responses were of no help)
- i wanted to go through the below screenshots for your ready reference and would want to help me refunding my money back.

I had ordered via order#[protected] on monday 18th february at 10.30 pm from burger nest. The order comprising of an oreo shake and a butterscotch shake was cancelled by the company at 11.26 pm. This was done without my consent and even without contacting me. Along with the cancellation i was charged with an amount of rs 75 as cancellation fee.
This has been the poorest of service from the company. I demand that my money be returned in full and that my time be compensated by the company.

Hello, i am complaining about the order no [protected]. delivery boy has told to swiggy that delivering address is 2 km from the location but i just want to clearify that the delivering address has been clearly mentioned in the swiggy app and previousally many ordered has been delivered on the same address. i spoke to swiggy customer care but everyone is saying address is wrong just want to know if address is wrong how can previous ordered had been delivered ?? they have cancelled the order and even dedicated 75 rupees as cancelation charges .please help me to solve this issue both ordered related pics has been uploaded to this website. please look into the matter and solve is as soon as possible.

How many of you have ordered from swiggy and felt as if they they're paying us for ordering from their website?

Well, i have felt this very very regularly. These call center executives speak as if they are paying us for placing the order from their website.in an instance, i had placed an order at 9:00 pm. The delivery executive was like 400-500 mts away. He started bothering me through his unending calls about the location and stuff. However, his vehicle wouldn't move anywhere near my home. After 1 hour i received a call from their call center executives stating that the order can't be delivered and that i will be refunded. By this, the time was already 10:30 pm. And these guys never even bothered to refund my money till date. I have the entire chat screenshot with me.

Whenever i call the customer service executives, they're like your food was already delivered after making me wait on the call for 10-15 minutes. I used to order from swiggy but not anymore.

These guys are the worst. Cant give them negative rating that's why writing in such a great detail

I ordered my food at night which was delivered to me already very i tried calling the delivery boy where he was just answering me rudely when the food was delivered to me i asked the delivery boy to close the main gate where he started replying i am not the gatekeeper and started abusing and the condition of the food which was delivered was terible. Name of the delivery boy is milind t

Our order #[protected] by ranjit dass was 2 hours late and he turned up with an opened package with incomplete food. When asked why is the food incomplete he said this is what you ordered except it wasn’t. One coke and one fries were missing. He told us to go and complain about it and then we will get refund instead of telling us what he was doing with half an order after turning up 2 hours late. It is shameful.’

Order number : [protected]

I ordered lunch from swiggy today . Two parathas, paneer sabzi, dal khichdi and for desert choclate mousse. Firstly I did not get the mousse atall however i paid fore it . Not just that the food was cold completely and was very little in quantity . half the size of the container . I dont think it was worth the money .
This has happened second time within a week or so .
Last time they missed my huge order inspite of paying full money and the compensation i got was just 150 cashback . This is so annoying. I am a social media influencer and shall spread thr word like fire

I ordered sweet jar combo from a restaurant for an address in shahibaug ahmedabad but due to the application error it coudnt be delivered and swiggy deducted cancellation charges wrongly when it was the mistake of swiggy itself. When approached the authorities told me that the app locked the wrong location using gps and the address written by me isnt of any use. Order no.[protected]