Swiggy Complaints & Reviews

Sir/madam,

I ordered food through swiggy delivery app on 25.01.2019 of order id: [protected] with my registered account of having phone no [protected] (Vinay).

Due to late transaction status through google pay upi (Transaction id:[protected] then l have opted for cash on delivery. The transaction shown as successful after i opted for cash on delivery.

Simultaneously, i had a conversation with swiggy representative ; he gave confirmation about refund that would be credited to my bank account in 7 business days.

For one order i have paid twice. I paid rs.714 through google pay and also with cash on delivery.

Finally i lost my money with swiggy app. I have been contacting swiggy representative but they could not help me out. Also they are giving irrelevant answers.

Please help me out in getting my money back.

Thank you.

M. Vijay kumar reddy
[protected].

I ordered food on food at 10:00pm but the delivery guy straight said no to me to come to my location so he just roam around the cafe from where i ordered the food for about an hour and keep giving us miss call so that at last the order got canceled from our side for not picking up his call and he will be not responsible for canceling the swiggy order.

Have you ever craved for your favorite food item after dinner, especially if it's a special occasion too? What do you do? I ordered on swiggy and waited for 36 minutes only to know that my prepaid order had been delivered at the wrong address.

Hi,

I am a swiggy super member. I am out of town and i placed a prepaid order on the swiggy app from the waffle co, mega mall, dlf phase 1, gurgaon - 122001 on 25 february 2019 at 8:30 pm. To my home address for a special occasion.

Order id - #[protected]

Here's a timeline of events:

8:30 pm - order placed
8:33 pm - specific instructions provided to ask the delivery agent to call on an alternate number which was my brother's.
8:46 pm - ticket closed with confirmation that the alternate number has been given to the delivery agent.
9:03 pm - 9:05 pm - the delivery agent calls on my number 4 times when it should have been my brother's number where the call should have been placed.
9:06 pm - the delivery agent delivers the food, which happens to be the wrong address.
9:10 pm - i call the delivery boy to tell him he has delivered the food to the wrong address. He refuses to rectify his mistake and asks me to call swiggy.
9:11 pm - i initiate chat with the swiggy customer care on the swiggy app and get no response for 12 minutes.
9:23 pm - i contact swiggy customer care via call and inform them about the problem. He initiates a refund. A re-order would have meant another 40 minutes which i was not willing to go for.
9:30 pm - i disconnect the call.
9:43 pm - feeling distressed, i decided to escalate the issue and demand compensation for the same. Hey, after all, i am a swiggy super member who paid 999 rs. For an annual membership. Forget the rewards, i didn't even get my order!
9:43 pm - 11 pm - i have made multiple calls to the swiggy customer care in the past 1.5 hours and every time, i have been told that the l2 personnel will call you in less than 10 minutes. One executive even said that he is just calling you in the next minute. As you would have figured out, i still haven't received the damn call.

Proud to be a swiggy super member! Woohoo!!

We run a restaurant in calangute, goa. We were approached by one of your executive named jennifer massey to join swiggy.
All the documents needed were handed over and contract was signed. But still we did not receive any confirmation or email regarding that we are now on swiggy. We called several times but no answer from her. We look forward for a positive reply from your end.

Today i placed 2 orders from same restaurant.
Instead of assigning a single executive swiggy assigned two different people for 2 orders.
Both the orders i placed around 7:50 pm today.1 st order was delivered at 9:15 pm which was very much late and 2nd was at 9:50 pm.
This could have been avoided if same person was assigned for both the orders as ordered from a single account.
Earlier also i placed orders like this...

I was told that i would get refund
But havent got it yet
Where is my refund of 299
Dominos & your agent told me that they wold give refund
I have call recordings of same

=

Reply from swiggy : i have tried calling domino's pizza but their contact number is coming unreachable. However, i request you to kindly contact domino's pizza on - [protected] for the further assistance as domino's...

Its a more than a month i filled up their online registration form. And received an email that our team will in tpuch soon. But till date, noone contacted. Kindly provide us with a clear picture wheather your team can take us on board or not. Its meaningless to waste our time. Atleadt then we can tieup with other concerns like zomato.

Trust me, i thought you people are professional but sorry to say i am highly disappointed.

One more thing, now if no response received your side by 28.02.2019. I will make it sure that we will approch zomato and foodpanda.

Restaurant name - annapurna veg fast food and chaat center
Contact no. - [protected]

So, i’m not able to pay in cash as in cash on delivery
But for the same order other account is able to pay with cash
I have no clue why am i not able to pay in cash
As i have always been cooperative and haven’t ever caused any problem with cod
I just want to pay in cash
Hoping you’ll review this complaint seriously and let me why such thing happened to me

Your delivery person named jai contact no [protected].. Is texting me on whatsapp.. He has got my number while delivering food on jan 29.. He had delivered food at 2.55.. There seemed to be no prob during delivery.. Today he had messaged me in whatsapp for friendship.. It is extremely irritating.. Please take necessary action against this person.. Thanks...

My registered mobile number is not working due to some network issues.. I kept an order from the restaurant... They are trying to call me... But i haven't received any call from them... So instead of that i directly made a call to agent & saying address to him... After that i got a message from swiggy that your order got cancelled... Is there any mistake from my side?? What customer will do if there is a network problem... I kept a exact gps location no need to call me... I. E is the reason why i called that delivery boy directly... This is totally unfair

Hello. I booked one food order to swiggy. Your delivery boy not delivered complete food and when i asked about not delivered food then he using abuse language with me.
It's very unsatisfactory service to swiggy side.
My order id is [protected]
Salman delivery boy and contact no. [protected].
I want this boy in front to me and i want to teach him "how to behave with customer?"

I write in relation to an incident on 17 february 2017 for delivery of food from chef kitchen. Firstly, the food was never delivered to me and scondly, no appropriate solution has not been provided to me.

The customer care executive around 11 in the night was not all apologetic and told me she would only be able to refund the amount paid i. E.338. As and when i requested her to please provide me an alternative solution as it was 11 in the night and requested her to get me onto a call with the customer care team. She wasn't even helpful in that.

I haven't got my money back nor any of the swiggy executive even had tried to contact me.

Sir i ordered briyani and chilly chicken from nandana palace restaurant in rajaji nagar it will take minimum 20 minutes to reach our home ie s-40, sfhs, 10th a cross, ganesha block, nandini layout, bangalore 560096. With in 5 minutes your service person called on my other mobile number [protected] and said the address doesn't exist. I have got id proof to prove that i ordered address is correct, without any further enquiry you have fined me with rs 200/ on my next order, instead of taking action against your staff how is it possible to fine me, further queries you pls mail to my mail id [protected]@gmail.com. It is not proper on your side to fine anybody with enquiry. At the same i ordered through nandhana palace restaurant and it was delivered to me on time if you want check the restaurant bill you will know and get proof of your staff fooling the costumers
It will create very bad inpression on your app, but now it will work but not in future, pls take this complaint seriously and do the needful.

Hi,

I didnt get all the food not everything that was ordered was delivered. Then I called customer care to deliver that to me they said they will just take a strong feedback and they cant do anything. Then I asked for floor manager. Nilu the floor manager laughed (sarcastic) at me and said against my crying kid she will give INR 100 coupon. I know it might be your company policy but I cant feed my kid with Sarcasm and coupon. I asked her to keep this token and asked for a call back on the action taken against my feedback. Also I used to trust Swiggy thats why I paid extra while ordering from them and I didn't called the vendor directly. But I get now that their policy changed and they dont want to retain their customers. i am fine with that and I will be discontinuing Swiggy now and go for other options atleast they have decency to deliver complete food. Also, taking money for not delivered food is illegal, please check with your legal counsel on the same. I paid for the food that was not delivered and on top of that I have to arrange something for my kid at this hour. So my pain doubled. Also I paid them to get me complete food I dont care what happens between them and thier partner or who messed up. For me they are to be blamed for doing this illegal thing. Also, what is the proof that their delivery boy didnt messed up.

Am suganya from chennai.. Ordered paneer butter masala from excellent restaurant.. I was tracking order... Finally am getting message like ordered got cancelled money deducted due to mobile number not reachable... What is this. Haa they have my adress right they can come and give... This is really foolishness... I hate this kind of people they deducted my money...

Hi sir, i have opened new food shop in near pallavaram bus stand "five brothers restaurant", so i have planned to keep partnership with swiggy company so i have visited your chennai branch to ask partnership details but pallavaram area marketing manager told they can't take partnership due to lot shops applied partnership so they have eggnoued my shop and they didn't give proper respect to me,

First pls train your employees how to give respect to customers and way of talking with customers,

Regards
Abraham

This guy who delivered the food seems to have a very big attitude problem. His name is amit mandeliya, from gwalior. He was standing on the other side of the road and technically he has to deliver the order to my doorstep. He did actions to call me on the other side of the road which seemed like i am his servant. When i refused to come to him he came to me and started talking rudely. He even said that what you will do, you will spoil my rating, do, i don't care. I made a video of him misbehaving. If strict actions are not taken against him asap i will definitely upload that video. Don't take it as a warning but as a way to improve your service swiggy.

I ordered burger ice cream and pizza but it was not delicious and it look like sadak chap food. And delivery boy don't give any bill and on the packing no shops name. Swiggy delivery is faked. I will never buy again on this site and i will promote you that swiggy e-commerce website is fake. I am living in noida sector 49. My mobile number is [protected].
Delivery boy name is moinder and mobile number is [protected]

Today i ordered lunch from saravana bhavan through your app though the food was delivered at time. I wish to inform that the containers of one of them was not intact and spilt and all the containers were in loose though packing charges and delivery charges are taken it made me unsatisfactory l request you to compensate in this regard.. The packing brought from the delivery boy was easily tampered by anyone it should be properly done so i request you to see the issue is solved.

My name is deepak verma and my mobile [protected]. Maney raat ko order place kiya but 1st transection payment ho gyi raat ko 9:11 par or fir 2nd bar bi transection hoyi 9:19 par paise cut gye mere 2 bar paise cut hoye account se mai screen shot attach kiye hai payment cut hone me mail or msg and sath m error jo apki app par aya that please check and resolve the query and refund my payments apke chat support not good service response time bekar hai please not good for services.

Thank you