Swiggy Complaints & Reviews

Hi, i order 3 dishes from swiggy, as one dish was not available the order was updated and 2 dishes were added, and then after 1:30 hours the order was delivered with 2 missing items, at 11:00pm, by then my parents slept hungry. The response from customer service was pathetic as they tried to shift blame on others and my call was disconnected midway while i was speaking (Saying that there was no response from my side, while i was speaking). Thank you.

Dear sir,
This is regarding a bitter experience happened to me on feb 2nd 2019, i have ordered my dinner using swiggy app in hyderabad around 11.50 pm. Order number: [protected], i made on-line payment with my credit card. The order was accepted by the restaurant and i was tracking my order details on-line using the swiggy app. I could see that the order was picked up by the delivery person but about just after 12.00 am the app showed the order got delivered but in fact the person has not reached my location and he did not contact me either. I tried to call him but he said he has not received any such order. I tried to contact the swiggy help line but initially they said they have delivered the order. I insisted him to check the gps tracking data so that he can understand the person has not reached my location. He then admitted that they have some technical issues and told me that he will initiate the refund to me.
This is not a rare case but these kind of fraud happening in hyderabad on a daily basis. People are so busy that they don’t respond to such issues. I request you to look in to this matter and please take necessary steps to control these kind of fraud in future.

I had ordered from rajdhani hotel viviana thane! I ordered at around 2 pm and i did not receive it even after 47 minutes as it was mentioned then i called and he told me to wait i waited and then i get a call that the delivery boy has met with an accident when i confirmed it was not true at all what kind of reasons you give to your customers and i did not receive the food also this is unacceptable

I had ordered food from swiggy app from momo station kandivli east on 2/2/2019 at 9:54 pm vide order no. #[protected]. The order was placed for 2 plates chicken whopper momos and instrad received some chicken whopper momos and 4 chicken chowringhee spice momos.
After eating this, my daughter is vomittung continuously and has food poisoning.

Please take action and revert.

I had ordered 2 things at a time where in the eta was similar too. However one delivery boy cancelled the order and i was charged 75 inr on next order.
Wherein i received 1 order.

Swiggy calls to inform that the location is incorrect on map however the address was correct.

Not gonna use swiggy anymore thank you for helping me know why more people use zomato now.

A big 👎for you swiggy.
On 15th jan, had ordered a two food items from bhagat tarachand via swiggy for some guests. Had made the payment through net banking. However when i received the delivery, one food item was missing. I immediately had a chat (On the app, not on phone) with one of their executive who promised me that the refund would take place within 4-5days but the delivery of the missing item was not possible. Had no choice but to trust him and wait. The refund has still not happened even after 15days, so yesterday i had a chat with one another executive and i was told that my refund has been stopped because of some technical issue. Upon showing some anger i was promised that the matter has been escalated and i will receive call from their team in a few hours, while writing this msg it's already 24hours but i have not received any call. Again have no other choice but to wait. I also spoke to one of their delivery boy who told me that this is a common complaint of many customers. I would advise everyone that if at all you need to order from swiggy, please don't make advance payment. Check your food parcel and pay accordingly to a a avoid frustration and disappointment.

How could you connect customer's contact no. With the delivery executive? Can't you connect customer and delivery executive contact via swiggy's service no.? Bcz customer's contact should be confidential. How could your delivery executive send messages on whatsapp?[protected] this was d no. His name is nilesh mohite. He sent me msgs on my personal no. Please solve this issue or keep customer's no. Confidential. Sry i deleted his no. Nd blocked him, i dnt have d proof to show.

I have ordered a premium butterscotch cake yesterday, and recieved a less costing cake and the taste was also not up to the expectations. And when contacted the customer care executives they cut me down chat abruptly without resolving my issue. Worst service ever recieved, other food apps serve better on customer issues, never seen someone handle a customer issue so negligently. Order_#[protected]

One of the worst service from swiggy company and from their customer care. We have ordered food for dinner 01:02:2019 by 9:00pm from swiggy but no order delivery happen and all persons at home waited along with senior citizens for food to have till 10:40 pm and slept without food today.

This is very serious concern i need justification otherwise i will file the case against swiggy in social media and fir in policy.

Order no #[protected]
Swiggy mobile no switched off [protected]

If you can't able to service then close the company.

With regards
Reshma. Q
[protected]

Yester day i ordered food through netbanking even my amount got debited. But some how i received an sms it say ""dear customer, we have refunded rs. 1207 for your failed payment against order id : [protected] to your bank account/card. Updated balance should reflect in 4-7 days""... But i didnt received any refund i paid for cash please i request you to processes it as soon as possible

I need invoice for order no: [protected] to claim at my company. While i placed the order i did not receive any invoice on e-mail.

Order no: [protected]

Registered mail id - kothariankit. [protected]@gmail.com

Order placed on 31-dec-2018

Order value - inr 605

Customer name - ankit kothari

Delivery address - flipkart internet pvt. Ltd. Etv - bellandur

I ordered food from the menu with swiggy and i prepaid for the food. I got no response from the delivery person and later i called up to ask about the ordered food and then he says that the food that i ordered is not there in the shop. I was made to speak with the shop owner and he said it was some mistake in the app that it was showing food which were not present in the restaurant. The shop owner convinced me to have another order which was not the thing that i ordered. I paid 190 earlier but was delivered food worth 65. I was told that i will be refunded from swiggy after sometime but i do not see any cashback done. It's been two weeks now. I want my cash back. I could not contact customer care service as it only accepts issues related to active order. Please guide me on how to handle this

I want to tie up my restaurant with swiggy. My restaurant is located in dombivili east, dawdi road near regency estate, but the manager is saying that swiggy doesnt provide pickup service for this location. How come this be possible?? Entire dombivili swiggy is providing pickup service and for my location no pickup service.
Please do some thing.

Swiggy is the worst service anyone can imagine, it lacks compassion and empathy for its customer and has poorly trained its employes to deal with situations where their service fails which happens alot. The compensation for affecting those who suffer like me is unacceptable and unsatisfactory to say the least, their company is scam & unprofessional

Swiggy has done this multiple of times and i am tired of this. That they accept orders without confirming from the restaurants and after the ammount is being paid that they come with # like the restaurant is closed or the items not available. I will make sure that swiggy gets a bad name for their pathetic services.
It happened so that i had ordered food through swiggy from a restaurant and it was prepaid after 45 minutes they confirm that the item is not available. But it was still reflecting in the menu. I kept ordering the same item for two consecutively and same thing just repeated everytime. The menu was still reflecting the item and was never updated.
Today also on ordering an item and after confirmation swiggy denied services saying the restaurant is closed and it was a heavily priced pre paid menu. The way they work is highly questionable to me now compared to thier competitors like zomato where i have never experienced such a hassle.
It is very disappointing to know that your food cannot be delivered after such a long waiting time.

I sent multiple emails to swiggy customer care to delete my account, they asked me the reason for it and I provided them a valid reason that I am not at all happy with their services. They told me that its been taken care of. My first email was in 29th Nov 2018, I checked my account today and I see that it is still active because I can make changes to it.

If I don't want their services and I am explicitly requesting them to delete my account, they have no right to keep my account details with them whatsoever.

Order no : #[protected]
Order place in name : jaishree
Phone no : [protected]

Items ordered in ayyappas pearl restaurant coimbatore
Wheat paratha : 2 (Rs.59 each)
Idli. : 4

Amount paid via
Debit card : rs 163 (After discount)

Received only 1 wheat paratha but paid for 2

This has been informed to restaurant and they have accepted that it's been billed only for 1 however paid for 2

Kindly look into the issue and make refund of rs.59 as soon as possible

I have placed order from SS Hyderabad briyani for Rs.1800plus they sent me rotten stinking briyani.they initiated full refund and now saying it is not response and we can't compensate more than 400rs. I have paid 1800rs and they took full amount.now they deny refund.

I want full refund for the same.order I'd is [protected].

I have the food with me now also.i haven't consumed it in fear of getting food poisoned. If needed I will send pictures of the items.

Kindly don't believe the restaurant as they have trying to go compromise. I believe this is serious issue and needs attention. Your escalation team available over Twitter are fit for nothing. They ask me to do conference call with the restaurant.

Earlier I accept replacement but now I am afraid they may send some poison as I have made posts in many consumer forums and social media.

I hope some one from swiggy will get me a resolution with complete refund of my order

We have placed order of food by paying online payment for rs.530/- on 29.01.2019 at 16.00 pm from our office at 85, n. S. Road, 4th floor, room no-407, kolkata-700001 but to our surprise your delivery boy has not arrived to deliver the order and on contracting him over mobile he was earlier not picking and then told that he has no order against order no-[protected].

Your customer care is also not cooperating and has failed to serve any solution.

Request you to please look in to the matter as this will fetch a bad image against your brand.

Abhishek saraf-mobile-[protected]

On 26th jan 2019, i have ordered multiple items from meghana foods. Order number is [protected].
After some time i got message that order delivered, but not delivered, i contacted customer care and they told there is some technical issue and connected with delivery boy. He ased to share my location and i shared. After some time delivery boy mobile was switched off.
Again i contacted customer care, they simple told delivery boy mobile is switched off and will refund money.
This is worst experience, you people dont have backup plan for orders which were more than 2 hours.
I have not received any money back or nothing was done till date.