Swiggy Complaints & Reviews

I have ordered a premium butterscotch cake yesterday, and recieved a less costing cake and the taste was also not up to the expectations. And when contacted the customer care executives they cut me down chat abruptly without resolving my issue. Worst service ever recieved, other food apps serve better on customer issues, never seen someone handle a customer issue so negligently. Order_#[protected]

One of the worst service from swiggy company and from their customer care. We have ordered food for dinner 01:02:2019 by 9:00pm from swiggy but no order delivery happen and all persons at home waited along with senior citizens for food to have till 10:40 pm and slept without food today.

This is very serious concern i need justification otherwise i will file the case against swiggy in social media and fir in policy.

Order no #[protected]
Swiggy mobile no switched off [protected]

If you can't able to service then close the company.

With regards
Reshma. Q
[protected]

Yester day i ordered food through netbanking even my amount got debited. But some how i received an sms it say ""dear customer, we have refunded rs. 1207 for your failed payment against order id : [protected] to your bank account/card. Updated balance should reflect in 4-7 days""... But i didnt received any refund i paid for cash please i request you to processes it as soon as possible

I need invoice for order no: [protected] to claim at my company. While i placed the order i did not receive any invoice on e-mail.

Order no: [protected]

Registered mail id - kothariankit. [protected]@gmail.com

Order placed on 31-dec-2018

Order value - inr 605

Customer name - ankit kothari

Delivery address - flipkart internet pvt. Ltd. Etv - bellandur

I ordered food from the menu with swiggy and i prepaid for the food. I got no response from the delivery person and later i called up to ask about the ordered food and then he says that the food that i ordered is not there in the shop. I was made to speak with the shop owner and he said it was some mistake in the app that it was showing food which were not present in the restaurant. The shop owner convinced me to have another order which was not the thing that i ordered. I paid 190 earlier but was delivered food worth 65. I was told that i will be refunded from swiggy after sometime but i do not see any cashback done. It's been two weeks now. I want my cash back. I could not contact customer care service as it only accepts issues related to active order. Please guide me on how to handle this

I want to tie up my restaurant with swiggy. My restaurant is located in dombivili east, dawdi road near regency estate, but the manager is saying that swiggy doesnt provide pickup service for this location. How come this be possible?? Entire dombivili swiggy is providing pickup service and for my location no pickup service.
Please do some thing.

Swiggy is the worst service anyone can imagine, it lacks compassion and empathy for its customer and has poorly trained its employes to deal with situations where their service fails which happens alot. The compensation for affecting those who suffer like me is unacceptable and unsatisfactory to say the least, their company is scam & unprofessional

Swiggy has done this multiple of times and i am tired of this. That they accept orders without confirming from the restaurants and after the ammount is being paid that they come with # like the restaurant is closed or the items not available. I will make sure that swiggy gets a bad name for their pathetic services.
It happened so that i had ordered food through swiggy from a restaurant and it was prepaid after 45 minutes they confirm that the item is not available. But it was still reflecting in the menu. I kept ordering the same item for two consecutively and same thing just repeated everytime. The menu was still reflecting the item and was never updated.
Today also on ordering an item and after confirmation swiggy denied services saying the restaurant is closed and it was a heavily priced pre paid menu. The way they work is highly questionable to me now compared to thier competitors like zomato where i have never experienced such a hassle.
It is very disappointing to know that your food cannot be delivered after such a long waiting time.

I sent multiple emails to swiggy customer care to delete my account, they asked me the reason for it and I provided them a valid reason that I am not at all happy with their services. They told me that its been taken care of. My first email was in 29th Nov 2018, I checked my account today and I see that it is still active because I can make changes to it.

If I don't want their services and I am explicitly requesting them to delete my account, they have no right to keep my account details with them whatsoever.

Order no : #[protected]
Order place in name : jaishree
Phone no : [protected]

Items ordered in ayyappas pearl restaurant coimbatore
Wheat paratha : 2 (Rs.59 each)
Idli. : 4

Amount paid via
Debit card : rs 163 (After discount)

Received only 1 wheat paratha but paid for 2

This has been informed to restaurant and they have accepted that it's been billed only for 1 however paid for 2

Kindly look into the issue and make refund of rs.59 as soon as possible

I have placed order from SS Hyderabad briyani for Rs.1800plus they sent me rotten stinking briyani.they initiated full refund and now saying it is not response and we can't compensate more than 400rs. I have paid 1800rs and they took full amount.now they deny refund.

I want full refund for the same.order I'd is [protected].

I have the food with me now also.i haven't consumed it in fear of getting food poisoned. If needed I will send pictures of the items.

Kindly don't believe the restaurant as they have trying to go compromise. I believe this is serious issue and needs attention. Your escalation team available over Twitter are fit for nothing. They ask me to do conference call with the restaurant.

Earlier I accept replacement but now I am afraid they may send some poison as I have made posts in many consumer forums and social media.

I hope some one from swiggy will get me a resolution with complete refund of my order

We have placed order of food by paying online payment for rs.530/- on 29.01.2019 at 16.00 pm from our office at 85, n. S. Road, 4th floor, room no-407, kolkata-700001 but to our surprise your delivery boy has not arrived to deliver the order and on contracting him over mobile he was earlier not picking and then told that he has no order against order no-[protected].

Your customer care is also not cooperating and has failed to serve any solution.

Request you to please look in to the matter as this will fetch a bad image against your brand.

Abhishek saraf-mobile-[protected]

On 26th jan 2019, i have ordered multiple items from meghana foods. Order number is [protected].
After some time i got message that order delivered, but not delivered, i contacted customer care and they told there is some technical issue and connected with delivery boy. He ased to share my location and i shared. After some time delivery boy mobile was switched off.
Again i contacted customer care, they simple told delivery boy mobile is switched off and will refund money.
This is worst experience, you people dont have backup plan for orders which were more than 2 hours.
I have not received any money back or nothing was done till date.

I was told that i will get my refund within 24hours but it’s been three days everyday i have to chat and ask for refund and tell every detail everyday to their new executive after 3 days i got refund and that too was lesser than the amount that i should get.
I need that strict action should be taken regarding this.
I was told that i will get my refund on 25th and i got on 29th. I got ₹228 instead of ₹248
Everyday they tell the same thing that refund will be processed within 24hours but it took more than 72 hours.

I want to bring to your notice that a certain delivery boy of your lucknow facility named nitya nand singh was assigned to deliver me my order. His conduct with me was beyond poor. He spoke rudely, unrationally and looked drunk. Please take the required action against such people who are just degrading the name of your company.

The order number was #[protected]
January 28, 9:57 pm

Pratyush
[protected]
[protected]@gmail.com

My order Id is [protected]... I ordered the item on swiggy. Even though I didn't get any delivery, the order was marked as delivered. I complained this issue with customer care executives but they are not even responding in a proper way. They are lying to me that the order got delivered even though it is not. When I show them the screenshot as evidence, they dropped my conversation in the middle.

Aaj mene swiggy se rs. 531 food order no.[protected] kiya but khane ki quality bhut hi kharab thi
Khane me mitti jaisa kirkiri bhut hi jiyada tha i think jo chef ne coriander food me use kiya hai woh wash kiye bina hi food me dal diya jish ki wajhe se pura khane me mitti jisi kirkiri ho gaya hai biryani ka test bhi bhut hi jiyada kharab tha. So swiggy plz check this restaurant hygienic food level and plz refund my full money back
Food order no. [protected] pay by lazypay
Mobile. [protected]

I placed an order today at 1:55 am. At 2:07 i get a message from swiggy that order has been dispatched. At 2:15 i call up the delivery boy and he says it will still take time. At 2:20 am the delivery boy says the food is fallen on the road and i will send you pictures because a rickshaw fellow hit me. How can a parcel which is wellnoacked in aluminium foil placed in a and come out of the bag and rolling on the floor and tear up with all the lollipop on the road. The customer care guys took 25 minutes to resolve my issue. They said i will get a refund within 24 hours and later stated it will take 5-7 business days. They could not even answer a simple question. All frauds around. Please make something at home rather than ordering from swiggy

Hi
This is dharmendra/priyanka
I ordered last night two times to swiggy first order at around 10:15 pm, after one hour 11:15 pm swiggy delivery boy informed me that he can not deliver due to bike problem. Then swiggy executive told me we will deliver by auto but still till midnight 12:00 they informed me that your order is not possible. Then i order to other restaurant after 12 midnight, after 15 min when i called to boy they inform me that “ i am not avail to come and sir kindly cancel the order”. So refused and want to sleep without food.
Today i received a mail from swiggy that my both transaction refund will be take 5-7 days, why it will take 5-7 days if your service is worst and your customer slept hungry.
Swiggy should be stopped and shut down!
I raised the complaint to competent authority also for a many bad and worst service given by swiggy.

It's unfortunate to write such a mail to you. My wife, jayanti had ordered food on 26th jan'19 @9.15 pm and was expecting to deliver order within an hour time by @ 10.15 pm. But, the order is not delivered till 10.30, so called delivery boy and he said, it will be delivered within next 10 mins. But, order is not delivered till 11.30 pm but it was wrongly updated in system as delivered. After conversation with your customer services, they acknowledged that order is not delivered and assured for refund of payment.

But, refund is not the solution for the terrible inconvenience caused. We along with kids were hungry till late night 11.30 pm waiting for order.

Strict action must be taken to the concerned persons so that customers should not suffer because of such irresponsible behavior.

Hope you understand and take necessary action.

Regards,
Kishor deshmukh