Swiggy Complaints & Reviews

I orderd the food at 8pm but the food was delivered at 10:04 pm. when i was ordering the food the time of delivery was around probably 40 minutes. but once the order was confirmed i got the text that my order will be delivered after 81 minutes which was again a huge time but even the eta was over and then i received the food and the food was not even hot i raised a complaint in the chat but the agent said that we don't have anything to do with this, and in future we will keep a eye.i asked him that please take this food back and refund my money. moreover, i requested him to connect me with his supervisor he straight way denied that and disconnected the chat. Later i called customer service a lady picked the call and said that will connect me to the supervisor but even waiting for 25 minutes no one came. is that we call customer service

2 days back i ve ordered food from swiggy, the order was for 2 items (Chicken bbq and chicken shwaa). But i got only one item (Chicken bbq) and the shwarma was missing. I am neither informed about the missing order or asked for a replacement. I tried calling but there was no response. Then i got through chat and placed a replacement, but i didn't get any choice or refund. Again i tried calling swiggy, one of their guy picked up after long time and he informed me that my replacement order has been placed. But i said that i didn't get any choice. So he cancelled the replacement order, but no refund has been provided.

I order chiku shake and two ice cream from natural icecreme but the shake is completly leaked from the packet and it waste totaly. U can ask from to swiggy delivery boy vishal contact no. [protected] who deliver the packet. I had told him that i can't accept this order he informed me that just call to customer care they will replace your order or return your money in your account but they are not accpeting it and not responding to me from...

This incident happened on 21st november 2018.
I placed a swiggy order (1st order for reference) from my cellphone but after making payment i got a message/popup on the swiggy mobile application saying "payment unsucessful, if amount already debited then money will be refunded in 2-3 days.

Due to this i placed the same order (2nd order for reference) from another swiggy account (Another mobile phone) and the order was delivered on time. (Same restaurant and same food dishes)

Now the 1st order was also delivered within a few minutes of the 2nd order. The delivery guy connected me to the call centre helpline as per their procedure as i refused the order. The call centre employee accepted that it was a technical mistake as the first order never got cancelled. The call centre employee also said that a refund of money will not be possible although it was their mistake. The call centre employee also refused to transfer the call to his senior and was rude enough to put the phone down and end the call.

The delivery guy got a message from the call centre as per their procedure saying,"please apologise to customer and deliver the order". (This shows it was a mistake).

I was forced to accept the order as i already paid for it through my card and was not sure of a refund. I would have been at a loss from both sides if i had not accepted the order. (Food and money both).

I have attached a screenshot of both the orders. There is hardly any time difference in between both the orders. Also both the orders are same and from the same restaurant.
Order #1 is [protected].
Order #2 is [protected].

I think now i will have to use food delivery applications other than swiggy due to the pathetic customer care response.

I am hoping i get my money refunded for the second order due to the company's mistake.

Thank you,
Waiting for a positive response.

Order#[protected]
Date of order: 1-nov-2018
My refund is not paid even after 22 days of order cancellation since swiggy had technical issues on delivering the order. So swiggy only cancelled my order but they haven’t yet credited the refund post 22 days.
I’m tired of contacting the refund settling team at swiggy.. But to no avail. They are saying we are trying to solve the issue.
The way swiggy has acted on my refund case is very unprofessional, unethical and out of logic for me. My time and energy plus my mobile’s battery got wasted in a failed attempt to rightly get my refund.
Inspite of warning swiggy about me taking legal action if they cause any further delay in refund... Their attitude and response has not improved!

I have been trying time and again to reach and speak to yall about the fake note I have received for the order I placed 3days back. Nobody has reverted despite of me complaining to 3 different people of your team and they said they would get back.
Someone has finally asked me to approach you through mail. That also din't work out because the e-mail Id was invalid.
Please find attached the note handed over by the vallet and also the order history.
It was a dessert ordered from the restaurant 5spice...for which the sum amount was 293 rupees...I gave Manish (the vallet) a 500 rupee note and he handed over a fake note of Rs. 200 to me. Ever since I found out about it after a while that night I've been trying to approach swiggy but no one seems to entertain.
I work for a customer service company too. Im sure y'all know this is not how y'all you treat customers
Do what you can But please fix this for me.
This is very humiliating and disappointing for a customer who uses swiggy so often and trusts

I m saranya ordered from hotel empire with order no. Its a cash on delivery on dated 21/11/2018 at 6.58pm. Later by 8 pm they called and said me that, due to some technical issues, order has been cancelled, and i replied them to take that order again, and deliver it as soon as possible and i won't payback for it.. They said ok for that, but till now 8.52pm i didn't get my order. I called them again and they said that the order has been cancelled again, and they said that they are sorry for that, and they will give 100 rs coupon. Its not the matter of money, it's the matter of food and time. As i m very hunger since evening, i m having giddiness now because of this. I ordered food but not delivered and cancelled. Restaurant shall be punished and customer shall be compensated.

I have ordered veg biryani from behrouz through swiggy. And I got non veg biryani
But the bill outside the box represent veg briyani. When I opened and started eating I seen bone pieces ...
Swiggy played with my religion sentiments .I am pure Brahmin guy this is not done ..
I want legal and heavier action and huge penalty against swiggy and this company must be close ...
From last night I am deeply hurted and I'll also suffering from fever and didn't able to sleep last night

Oder no [protected]
Varun Tiwari
[protected]

I'm recieving job sms about 3-4 times in a day which is irritating me unnecessarily. I've been requesting since about 15 days through contacts given in sms to actvate dnd for me. But nobody bother about the issue. One of guy named suryavanshi made funny statements on same. Kindly take quick actions against this issue or i've to opt for legal action against all this.

On 20th nov i had placed a order through swiggy from hotel marrakesh near mohammad wadi, i had placed a order for 2 non veg biryani and 3 shawarma rolls. The delivery boy mr samir delivered only the parcel of 2 biryani's and the rolls were missing. The payment was already done online and i expect immediate refund. Kindly get in touch on [protected]

Unable to login/signup/forgot password with my number [protected]
Kindly help me already contact social media facebook for help but they deny to help me.

Otp not generated for this number to login or signup. Just a message blink that mobile already used in last 6 months.

The last hope is you. Kindly help me to login or signup with my number [protected]
We have to go to consumerhelpline.gov.in lastly.

Thanks

I order my food on 20/11/2018. My order no [protected], order no [protected] both the order were from the same restaurant. Once i complained about the food then they gave me a replacement. But the replacement order was also bad. Botj the time the food was stale/rotten. The rice was rotten because of which very bad smell was coming. I need a refund for the order.

I have ordered food from Pizza Hut through your app on 14th November as order was canceled by the delivery executive and payment was supposed to get reversed within next 2-4 days yet no refund is credited it is 20th November.
Reply ASAP
The food was ordered from my friends id but the debit card used was mine.

The chat option given in app is useless as it does not reply when we are looking at it and replies and ends conversation as soon as we close the app.

Swiggy delivery boy delivered items from samrat restaurant (Churchgate, mumbai) without any order and took money. Operator from samrat - nagendra, invoice time and date 18 nov 2018 at 14:51.

On 18th nov a swiggy delivery boy came to our house with the order of delivery of food which we din't order. Due to some confusion we paid the bill of rupees 635 and took the food. The money fleeced from us was rupees 635.

We want our money back. Please do something.

I prakash awatramani ordered from dinesh bakery with order no. [protected] on dated 19/112018 was cancelled and my money is blocked up for 8-10 days. This is second incident within fortnight when i ordered food but not delivered and cancelled. Last time you regretted matter and promised will not repeated again but again repeated. Restaurant shall be punished and customer shall be compensated as his money gets blocked for 8-10 days or otherwise restaurant should remove the item from his web site if not available otherwise customer will be suffer.

I had placed an order (Order no #[protected]) from a restaurant. I had not received the food, but i got a msg that the food was delivered 15mins earlier. So i tried calling swiggy and delivery personnel. No response from their side. So i went on a chat with swiggy personnel, who tol me that he is unable to reach the delivery person and so he cannot help me... So i had to send a mail to their mail id... Finally i called the restaurant owner, and asked him to connect me to delivery personnel... The delivery person tol me that as he was unable to find my address he returned back to the restaurant... And if i wanted the food i shud come to this place... I even mailed swiggy still no response from them.

Hi,
I placed a order #[protected] on swiggy rs 360 /- due to some technical problem in their server it got cancelled but i did not get refund of amount though i got message refund successfully 360/- to amazonpay account, i called amazon, they said they did not get any amount reversal from swiggy.
Please do not repeat this with other customer. As i have to spend money and time to wait for order in night and would not get deliver and after 1-1.30 hour getting message for cancellation its to penic.

Yester i ordee chili chicken and fried rice chowmein all the item are opened and soil mixed don't know who is responsible hotel or delivery boy my money all are waste please help we are school students where we get thats money [protected]... When i contact swiggy they just ignored me and don't response all swiggy chat executive are very lazy and dont care of people

I wanted to raise an issue regarding a coupon which was provided to me against my first order. I reached out to the social team on 19th Nov @ 10.15. They initially wasted time in asking for issue and forced to DM rather than calling back. And post that I never received any call back from the Social Team.
Rather than focusing on the user, they waste time in irrelevant things. The issue could have been resolved in a 2 minute call but the super busy company never contacted back to address user concerns.

I ordered food from weight today and order is accepted by you after confirmation your executive called me and asked me to cancel order because they are on strike. If they are on strike why did you take order and waste my time, you have started operation in trivandrum few week back and executives are going for protest to give trouble to customers, i will never use your app to order food, worst experience ever