Swiggy Complaints & Reviews

The delivery person came to my building and by the time I received the order, Swiggy cancelled my order and charged my Is.75 for it. Why would I cancel an order if the person came to my door already.
They are not even responding back to me and just repeating the same thing. I order regularly from them and why would I cancel an order when it has reached my door.
They are duping their customers.like this. I will not using Swiggy anymore, but kindly take an action on them, they are taking 75 rupees from their customers by themselves cancelling the order.

This is not robin and not ordered any biriani. Kindly remove my mail id from swiggy database. Kindly don't send any useless mails like this. I also request you to impose penalty on robin who has unnecessarily given my mail id for his biriyani order.
I will book a consumer case against swiggy if i receive any unwanted mails like this. You can use the mobile number of the customer by generating otps instead of torturing other persons with unwanted emails.

Order #[protected]
Invoice
Silly chilly
Khopat, thane west
Work
Rainbow building, mavli mandal marg, dhobi ali, charai, thane west, thane, maharashtra 400601, india
Order confirmed by restaurant. Delivery executive will be assigned shortly.
1 item
Chicken combo a x 1
180
Item total
180.00
Delivery charges
30.00
Bill total
Paid via amazonpay
210

Order #[protected]
Invoice
Silly chilly
Khopat, thane west
Dilevery address work
Rainbow building, mavli mandal marg, dhobi ali, charai, thane west, thane, maharashtra 400601, india
Order confirmed by restaurant. Delivery executive will be assigned shortly.
1 item
Chicken combo a x 1
180
Item total
180.00
Delivery charges
30.00
Bill total
Paid via amazonpay
210

I ordered 1 butter chicken and 6 roties from hotel sigdi - byculla mumbai, order no. [protected] and full payment made through debit card
But when i opened it at home roties received less only 4
Who will be responsible for this kind of mistake
Sweegy should take up the issue with restaurant
It's not the amount i lose, but now we have to sleep half stomach full or else need to do some jugad

I ordered gianis icecream today for diwali party.
Firstly the address was picked up using google location. Then swiggy executive called regarding address clarification which i gave.
The order was delivered but was a wrong order. I ordered belgium chocolate icecream. And simple chocolate ice cream was given. I returned it then and there and then asked for replacement.

After that i waited for more than 1 hour outside my office building but deluvery person never came and have marked that order was deliver. He even switched off his mobile phone.

I have already paid full amount. Now i request for my refund since order was not delivered.
I called swiggy people they said you will get refund and i havent revieved it.

I need strict action as this is total fraud and fake and it is not acceptable.

The food packaging from my last order was not upto the mark. The paperbag used for containing the food items got tored from the base and all my food was spilled on my way to my hostel which is merely 400m distance from my university's main gate. The packaging did not contain any official swiggy tape to seal the product so how do i know my food was already not tampered with. Please address my issue otherwise you would be losing a lot more customers by this unconcerned behavior.

Hi,
I had ordered 2 biryanis and 2 lime sodas, the biryanis were delivered but the lime sodas though billed were not delivered. We tried contacting the delivery person but it was being disconnected. Please address the issue and send us the lime sodas. Pls call me before delivering to [protected]. I am from vizag.

Regards,

Veena

Thanks for choosing swiggy, veena! Here are your order details:
Order no: #[protected] order placed at: 02/11/2018, 12:22 pm order delivered at: 02/11/2018, 01:02 pm
Order status: delivered
Ordered from: mint - mantris hotel 9-14-1, vip rd, balaji nagar, asilmetta, visakhapatnam, andhra pradesh 530003
Item name quantity price
Fresh lime soda 2 ₹ 110
Chicken fry biryani 1 ₹ 199
Avakai chicken biryani 1 ₹ 280
Item total: ₹ 589
Gst: ₹ 17.67
Delivery charges: ₹ 0
Discount applied: - ₹ 235.6
Grand total: ₹ 371

My friend working in swiggy at chennai mgr nagar division. I surety sign in his personnal loan. But now he is not honour personnal loan due.

He name: b. Abdul raguman
Mgr nagar chennai600078.

I plan complaint to police. We need some help from under salary deduction from him.

Any help
Thanking you.
Please consider my request.

[protected]@gmail.com

The past seven orders, every time i had to complain, orders were missing, switched or the quality was so bad i could not eat anything. The executives do not check whether they are picking up the right order, swiggy does not hold the restaurants up for quality, if we order something and they send something else, there is no action taken, executives take tips from us by extortion. Worst service ever since customer care does nothing and acts as a bot.

On 11/1/2018, i ordered, (Order #[protected]) paneer butter masala x 1 & paneer bhurji x 1 from tadka punjab ka (Diwalipura). Few of my colleagues had had ordered food from the same restaurant in the past but this time the expereince is very bad. The food was stale and no one from the office cared to eat it. It was stinking stale.
So i complained about it to swiggy but never ever got any response from them except sorry.
Also, was very surprised about swiggy getting food from such kind of restaurant and delivering it to their valued customer and not at all interested to attend customer complaint!

I just ordered my food 1 hour back from swiggy. They notified me that my order has been booked, but later on the site when d food was not delieverd at the estimated time, i went back to the site nad then it was mentioned that my order is cancelled.
If you guys cant make the order deliever atleast justt notify a person.
Worst site ever
I would not recommend this site to any of my nears.

Dear concern,

Tomorrow we ordered 2 times and there is very bad experience regarding services, food quality and delivery time the details are as under :

1- order no: #[protected] restaurant: balaji ka dhaba, lucknow

Order time : 16:21 delivery time : 16:51 expected delivery time given by you : 27 min.

I)- food was packed in small plastic carry bags (Its order of thali 02 nos.)

2- order no: #[protected], restaurant: little india

Order time : 21:04 delivery time : 21:59 expected delivery time given by you : 33 min.

I)- delivery after 1 hrs, after when we call to a restaurant several times regarding delivery.
Ii)- food was burnt and uncooked.
Iii)- food was fully cold
Iii)- food was stale and not tasty.

I am using your service since long, but tomorrow we are very disappoint and need to say good bye to you, i am trying to a customer care with your app or contact no but all your services is not active, we waste our time and money too.

Attached with this mail all snaps with order no.
​

Hello!
My last order was from onesta and it didn't got deliver. Your app was saying it got delivered and my money was debited from my account, i had a talk with your executive that day and they assured me that the money will be refunded within 2-3 working days but it has been over a week and the matter is yet not resolved.
When can i expect my money to be refunded back?

I'd ordered chicken via swiggy on 25 oct 2018 and made payment. For half hour they kept showing updates of my order on their app and then i get a call saying that they don't have chicken and will send veg sandwich instead. I told them i want only chicken. They cancelled my order saying that i will get refund within 2-4 days and also received message saying same.
I had chat with them on their app on 30th oct 2018 and they said due to weekend, it could not be processed and i will get money within 2 days. Now on 1st nov 18, i sent message again, they are saying only coupon can be given back, in a way forcing me to buy something from them (Which is against my fundamental rights, i cannot be forced to eat something without my will) and saying they can't return money whatever i may say.
I have paid in rupees and i must get back rupees. I do not want coupon and i can not forced for the same. Secondly the response of swiggy, it's nothing but harassing the customer mentally. Forcing them to buy bad tasting food (Second order i made was the worst food i ever had, and i no more want to order via swiggy anything ever) against their will. I must get back my money

Disaster... Swiggy... Today i order dinner for myself at 9:03 pm and it is already 10:31. The restraunt has still not accepted my ordrr, the chat support seems to have dozzed off today, then one guy called saying i am standing at ur hotel gate, then we realised that he is standing about a kilometer away at inorbit mall bangalore, then again we called him, then he cancelled the order, then somebody else said i am at restraunt picking ur order and coming... Big #...!! This was my last order.

My ordered no[protected] from hotel empirelocated at lakshmi narayan arcade, modi hospital road bangalore
1. It took too much time to deliver the food it almost 45 min from theorder given time
2. It also surprised me that wrong food was delivered i, e deep oily fried chicken instead of grilled chicken as per order
3. It also imp to mention that food was packed in a paper bagehich doesn't have any indication of hotel name or logo that seems to be that food had brought from a local hotel
Therefore you are requested to go through my complaint seriously at earliest possible
With regards swiggy customer _k. Bhavya

02 days in a row swiggy has screwed up, resulting in a lot of embarrassment for me & my colleagues.
There are some out station team members who have come to visit our mumbai office and hence we had ordered food via swiggy yesterday & again today.
Post placing the order, yesterday, the delivery executive called me after 1 & half hour and told me he was unable to find my location. The again i got a call from the same executive, who assumed he had dialled a different number and said "he was delivering their food first on special request". All our guests had to leave without any food and the situation was utterly embarrassing.
Again today we placed an order via swiggy. Similarly after 1 & half hour a got an sms that the order was delivered, but neither i got the order nor a call from the delivery executive. This was shocking. After wasting 20 minutes i could finally connect to the customer care number and upon making me wait further the customer rep informed me that there was an error and that the executive would reach my location in 02-03 minutes. This, after more than 02 hours of placing the order.
Not done!!! This is absolutely unprofessional & pathetic on swiggy's part and i know no one is going to bother about this complaint either... But still i had to write it considering the embarrassment we had to face.

Anas qureshi delivered a parcel on 31st october from mughlai kitchen to seva niketan. Oder no. [protected]. Delivery person's behavior was very objectionable. He has severe anger issues. Got in a huge fight with the authorities at the hostel. Cursed senior and old people. Made a very big drama of the incident. You should seriously consider firing him.

Food delivered by swiggy s nt save since it was open nd the quantity was also less ... Staff behavior s nt gud ... Worst service ever .. nt preferable for best service... We had to through the food since we din knew it was good to hav the open packet nd the delivery boy also charged extra for delivery .. would definetly prefer nt to order food online ... The quantity s so less while delivering other website quantity s more