Swiggy Complaints & Reviews

I'm recieving job sms about 3-4 times in a day which is irritating me unnecessarily. I've been requesting since about 15 days through contacts given in sms to actvate dnd for me. But nobody bother about the issue. One of guy named suryavanshi made funny statements on same. Kindly take quick actions against this issue or i've to opt for legal action against all this.

On 20th nov i had placed a order through swiggy from hotel marrakesh near mohammad wadi, i had placed a order for 2 non veg biryani and 3 shawarma rolls. The delivery boy mr samir delivered only the parcel of 2 biryani's and the rolls were missing. The payment was already done online and i expect immediate refund. Kindly get in touch on [protected]

Unable to login/signup/forgot password with my number [protected]
Kindly help me already contact social media facebook for help but they deny to help me.

Otp not generated for this number to login or signup. Just a message blink that mobile already used in last 6 months.

The last hope is you. Kindly help me to login or signup with my number [protected]
We have to go to consumerhelpline.gov.in lastly.

Thanks

I order my food on 20/11/2018. My order no [protected], order no [protected] both the order were from the same restaurant. Once i complained about the food then they gave me a replacement. But the replacement order was also bad. Botj the time the food was stale/rotten. The rice was rotten because of which very bad smell was coming. I need a refund for the order.

I have ordered food from Pizza Hut through your app on 14th November as order was canceled by the delivery executive and payment was supposed to get reversed within next 2-4 days yet no refund is credited it is 20th November.
Reply ASAP
The food was ordered from my friends id but the debit card used was mine.

The chat option given in app is useless as it does not reply when we are looking at it and replies and ends conversation as soon as we close the app.

Swiggy delivery boy delivered items from samrat restaurant (Churchgate, mumbai) without any order and took money. Operator from samrat - nagendra, invoice time and date 18 nov 2018 at 14:51.

On 18th nov a swiggy delivery boy came to our house with the order of delivery of food which we din't order. Due to some confusion we paid the bill of rupees 635 and took the food. The money fleeced from us was rupees 635.

We want our money back. Please do something.

I prakash awatramani ordered from dinesh bakery with order no. [protected] on dated 19/112018 was cancelled and my money is blocked up for 8-10 days. This is second incident within fortnight when i ordered food but not delivered and cancelled. Last time you regretted matter and promised will not repeated again but again repeated. Restaurant shall be punished and customer shall be compensated as his money gets blocked for 8-10 days or otherwise restaurant should remove the item from his web site if not available otherwise customer will be suffer.

I had placed an order (Order no #[protected]) from a restaurant. I had not received the food, but i got a msg that the food was delivered 15mins earlier. So i tried calling swiggy and delivery personnel. No response from their side. So i went on a chat with swiggy personnel, who tol me that he is unable to reach the delivery person and so he cannot help me... So i had to send a mail to their mail id... Finally i called the restaurant owner, and asked him to connect me to delivery personnel... The delivery person tol me that as he was unable to find my address he returned back to the restaurant... And if i wanted the food i shud come to this place... I even mailed swiggy still no response from them.

Hi,
I placed a order #[protected] on swiggy rs 360 /- due to some technical problem in their server it got cancelled but i did not get refund of amount though i got message refund successfully 360/- to amazonpay account, i called amazon, they said they did not get any amount reversal from swiggy.
Please do not repeat this with other customer. As i have to spend money and time to wait for order in night and would not get deliver and after 1-1.30 hour getting message for cancellation its to penic.

Yester i ordee chili chicken and fried rice chowmein all the item are opened and soil mixed don't know who is responsible hotel or delivery boy my money all are waste please help we are school students where we get thats money [protected]... When i contact swiggy they just ignored me and don't response all swiggy chat executive are very lazy and dont care of people

I wanted to raise an issue regarding a coupon which was provided to me against my first order. I reached out to the social team on 19th Nov @ 10.15. They initially wasted time in asking for issue and forced to DM rather than calling back. And post that I never received any call back from the Social Team.
Rather than focusing on the user, they waste time in irrelevant things. The issue could have been resolved in a 2 minute call but the super busy company never contacted back to address user concerns.

I ordered food from weight today and order is accepted by you after confirmation your executive called me and asked me to cancel order because they are on strike. If they are on strike why did you take order and waste my time, you have started operation in trivandrum few week back and executives are going for protest to give trouble to customers, i will never use your app to order food, worst experience ever

Yesterday, i've ordered few sweets from swiggy. I had received my order in real time, very prompt service of delivery.

Here's a thing, when i ate boondi ladoo, i got straight away stomach ache, and i strongly believe that it all staled food, also taste of pakeza sweet was not upto the mark. While gulab jamun was okay not great.

Very bad to have an experience like this for spending money for bad food, company like swiggy won't care to compensate, all they informed me, we took your feedback and problem won't happen in again. Seriously.

So real thing is, i had received stale product, even you can taste what they are selling.

2nd thing, i had lost money for spending on bad product.

3rd thing, bad customer care service ever

Below i've attached order details of it.

Expecting nothing from swiggy..

My order id is [protected] i had orderd 5 paneer rolls nd 1 chicken roll from crazy eaters i had told them to give both veg nd non veg roll in a separate plastic but they delivered all in a same plastic no paneer was there inside the roll only nd only full of onions nd in chicken roll also only 2 pcs chicken were there the roll was not at all hot when i raised a complain they ignored my complain nd the most disappointing thing is that i found a hair strand inside my roll is this is wt they deliver to the customers please do something regarding this nd take a strict action against them

I had placed on order on swiggy from baskin robbins on 27th october. I paid for it via netbanking. I received the wrong order and notified swiggy who said they would issue a refund. As i did not get the refund till 7th nov, i wrote to them where they told me the transfer had gone through. I sent a screenshot of my account to show that i did not receive the money. The executive informed me that there was some technical issues due to which they money did not get credited into my account. He said in 5-7 days it would happen. I waited till 16th and wrote to them again. This time the executive told me the money was refunded back into my paytm account and that i need to get in touch with the paytm team. I told them that i did not use paytm as i do not have a paytm account. I made it clear that i used netbanking but the executive refused to believe me. He kept saying i need to contact paytm team. Its been 3 weeks since i have been waiting for the refund, with no cooperation from swiggy.

Hello sir i am jay prakash verma from mahavir enclave delhi i made ordered of chicken handi from online swiggy app but they were send me other animal meat
Its look like bafaillo or cow meat they are spoil my religion
I am also make video and clicks pichture and plan to going viral this video im also attach this pic and video i want h compensation
They are also cheating to peoples also i am going to police compalin kindly help me

They should shut down their business if they can't even deliver it properly.
1. I haven't received my food and it shows delivered half n hour back.
2. The deliver guy is not picking up his call.
3. The customer service is not picking up the call
4. Written on chat sent 10 messages no one is there to reply.
5. Tried every number available on google but nope you can't contact them.
The order was already paid and it's not delivered yet i want my refund back.

I ordered cake for my fathers birthday but the one that i received yesterday was not in normal shape. It was my dad's birthday and i ordered cake from swiggy app firstly the delivery executive was bringing a cake with no message on it when i asked him that i am cancelling the order he said he will get the messaging done and requested me not to cancel the order as that would impact him. I agreed. He called me 15 min later to say that m putting it as delivered though the cake is with me, all this while i was ready to bear the cancellation charges bit due to the nuances created by the delivery executive i didn't. Post this a customer care guy said he is replacing my order and took the mr crust guys on conf call i told them that the message is to be happy birthday papa but the cake that i finally got was this, i mean it was extremely disappointing and hurtful to go through all the process requirements set up by swiggy and then receiving a defective product in the end that too on a special ocassion this ruined my celebration and the way they show their ads and marketing processes i don't think they are portraying the true picture of the company. Since last night i have been trying to reach the customer care center but the response that i got was disappointing again. I was not able to reach the customer care and all i am getting is an auto response on chat. Apparently we cannot reach swiggy customer care people once the order is delivered. Please take action against the mismatch firm's branding and pr and these processes.

Dear sir:
I have ordered my food at 1:30am.
After 1.30 hour, i call to my delivery agent for food.
He says to me that the order is cancelled.
The food shop name is combo man and agent name is jugal mondol.
This is really unfortunate thing for me.

I have attached two screenshot.
Please take some necessary steps.
Thanks.

Regards
Mohammad samiul mueed
Srfti campus, kolkata

Swiggy gives their customer an option to set their delivery location. I had chosen my location and then ordered food. My order no was #[protected]. The pick up boy called me to confirm the order and location before picking up. I told me my location. He confirmed it. After picking up the parcel he came to my mentioned address in the swiggy which is different from my chosen location. I got a call from him. I told him to come to my chosen location. He denied it firmly. He said my vehicle can not move from this location. His overbearing behavior was the indication of any future crime.

I am a defense person and any undisciplined act is considered as the first stage of future crime. Any female customer could be the easy target of these undisciplined and arrogant service boy. Please look after this case. Bring the swiggy into disciplined manner.