Swiggy Complaints & Reviews

I had ordered burger from jimmis burger in malad west evershinenagar.. As i started eating realised it was different from what but i had ordered.. Called the restaurant also.. They said they cant to anything.. Said no help.. Infact the quality was also bad.. I had ordered for double checken patti.. It had only one.. They refused to admit that it was their fault.. Very bad experience

I had ordered on november 2018 the 18th at 7.10 and paid rs. 419 through sbi account. But order was not successful, hence then i paid again the amount rs. 419 and this time also order was successful. Then i changed order items and choosen another mode of payment and successful.

It's over a week and i still haven't received my refund.

M karthikeyan [protected]

Order no #[protected] ; booking time 2.10 pm on sunday 25th nov.2018. At mumbai 400082. Delivery time was 36 minutes at the time of placing order. Called up the swiggy delivery boy at 3.00pm. He consulted the restaurant fellow & told us that it will take more time. Therefore we asked him to cancel the order. And then we receive a call at 3.34pm asking us to receive the order or face a cancellation charge of rs.75. I told the lady to get lost. Thereafter received a message informing of cancellation charges. If this is the way swiggy is going to do business, god save swiggy.

I placed order on swiggy and i got the call showing saying that restaurant is no more operating and they cancelled the order. I went on and placed one more order and to my surprise i found my previous order which is cancelled showing delivered successfully even with delivery boy name. Below is the chat i had with swiggy customer care:

Swiggy
Hello there! Thank you for reaching out to us. Please go ahead & type any details that will help our executive understand your issue better.
Someone from swiggy called me and said this restaurant in no more operating so they will cancel the order and refund but this says you delivered successfully and even with
24 minutes ago

I_pamela
Hello sridhar.
As i can see, you have not received the order.
Whats happening here???
23 minutes ago

I_pamela
Let me check this for you. Please give me a minute, i will be right back.

How can you say order delivered with even delivery guy name srinivasul
If i have not checked that money is gone right
20 minutes ago

I_pamela
It's taking more time than the usual. Please allow me 2 more minutes to check this for you.
I taught you cancelled the order i made re order with other restaurant
19 minutes ago

I_pamela
As i can see, the order id - [protected] is active and i can see that the delivery executive has reached the restaurant, your food will be picked up and will be delivered to you at the earliest. Also, you can track the order online.
I am closing this conversation as you seem to be away. Please feel free to connect back in case you need any further assistance. We will be happy to help!

I am talking about order [protected]
The prior order to this
16 minutes ago

I_pamela
It's taking more time than the usual. Please allow me 2 more minutes to check this for you.
Appreciate your patience staying online.
What is this nonsense i have to wait for chat reply for 2 minutes you can't even wait a minute and close the chat
15 minutes ago

I_pamela
I am really sorry for the hassle sridhar but as i can see, the coupon of rs 725 has been given as a token of apology.
As a token of apology, we're processing a coupon refund725 worth of rs 725 flat off. The coupon can be applied only on one order and it is valid for ​90 days. It is applicable to all the orders except domino's and pop orders. You will find the coupon in the offer section of your app.
Then you should mention order not delivered why it shows order delivered

How will i know you are still processing coupon
12 minutes ago
I
I_pamela
I am really sorry for the hassle sridhar.

First you popped up closed restaurant in your list and you called up you cancelled the order and show it as delivered even with delivery guy name what we have to think about it
As token of apology, what you mean that, are you doing favors
As a token of your mistake mention that
9 minutes ago

I_pamela
I can completely understand sridhar and i am ealy sorry that you had to go through this. I'll make sure that you never face this hassle in the future ever again.

You made a mistake and showing as successful order delivered
8 minutes ago

I_pamela
I am really sorry. That was done by mistake by our delivery executive. I will definitely look into this and will make sure that this never happens with you in the future ever again.
When i started chat on previous order why did you say my current order is on the way, i started chat on previous order right
6 minutes ago

I_pamela
I am really sorry for the miscommunication sridhar. I'll take care of it from the very next time.

You guys want me fo pop up all this chat on social media and let everyone know how you showing your mistake as successful service
4 minutes ago

I_pamela
I am really sorry for the hassle that you had to face sridhar. I'll take care that it never happens with you in the future ever again

Thanks for your great customer service, really appreciate that
Now

I_pamela
Hope we were able to help you today. Feel free to reach out if any further assistance is required. Thank you for chatting with swiggy!
New messages

I_pamela
I am really sirry tht you had to go through all the trouble.

Dear sir,

I want to bring to your notice that i order few food items yesterday around 1945 hrs from swiggy. Even after regular follow up with customer care and assurance from your customer service department, the food was not delivered at my residence. Finally the order was cancelled from swiggy team and left me shamefull for keeping my guest wait for the food.

I m a regular customer of swiggy and this has happened 02nd time with me.

This kind of action not only keep us empty but also feel shamefull in front of the guest.

Hell experience. This was the first time i chose swiggy and my experience was worst. I ordered veg meal with chapati but got manchurian instead. My order no is [protected]. I called back delivery boy he said, he can't do anything as hotel gave him that food for that id. I hate manchurian. I threw that parcel into garbage box. Online food order sucks.😡
Hotel name was : hotel on the way.
And i am not going to order again 😡

To
The consumer court
Director,

I had ordered food from swiggy, which was sent half eaten!!!, with wrong food items, basic food missing and cold food also, like it was given to some street begger!
On seeing this horrible food condition i complained to the swiggy customer care and to my astonishment they ordered me to have the food again from the same place, which they would reorder from the same place again! Which served this contagious health alarming, unethical food service. A lady by the the name of pooja in the customer was forcing me to have the food reordered from the same place, on insisting to refund the money back she paid no listening and started misbehaving further saying we monitor the food while sending them i asked how come such food was delivered in the first place then!!!, then she constantly forced me to have the food from the same place again!

Now instead of making up for their unethical food services, these people are harassing customers, when already a person who is waiting for the food gets eaten, frozen, wrong food items, and missing items in it!!! Gets more troubled by the customer care here at swiggy.

Kindly put these people to task for their education and unethical services and well being of customers in delhi!!!

Thanks
Pooja bhutani

Sent from my iphone

This is regarding the order that i had placed on 16th nov through swiggy. The delivery boy did not deliver the order as the orders were mixed up by mcdonald's outlet. I have been calling customer care and the help chat in the app regarding the refund of rs 1000 but they have not credited still.

It has been a frustrating experience so far with all customer care representatives who dont value customers time.

We need to take strict legal action against companies like this as they dont value customers
Pls help

My name is Allan Joseph
I ordered Lebanese chicken pizza and garlic bread stick from Pizza hut. It was my first order at swiggy. Upon delivery I saw food was damaged and spilling as pizza box was squeezed and pizza was broken inside with topping sticking to corner of box. Garlic bread stick we're out of the packet lying on top of the pizza box. Very dissapointed with such service. We are not dogs that u serve food like this. We pay you to serve us. Check this pls
Order #[protected]
Restaurant-Pizza hut
Date 23rd Nov
Registered mobile number - [protected]
As my problem is not looked up to and solved despite repeated attempts on chat and call. Shared photos also in attachment. But to no heed. When I wrote complain here on consumer complaint website. I got call within minutes and they offered me a coupon of Rs 200. Initially I was not happy as I wanted refund as I could not trust swiggy food again as I already wasted RS 392. But as they pleaded and said pls accept coupon I agreed. But when I tried to apply coupon it is not working and I'm still being given bill of delivery and tax charge even if coupon is applied. Very dissapointed. I don't want any fake coupons from you swiggy.
Please refund my money
RS 392

I was waiting for swiggy to come to my city. And then i was happy as swiggy was launched in bhopal. I had placed my very first order from pizza hut via swiggy in offer code. But i was sheer devastated by the experience. Here i share

My name is allan joseph
I ordered lebanese chicken pizza and garlic bread stick from pizza hut. It was my first order at swiggy. Upon delivery i saw food was damaged and spilling as pizza box was squeezed and pizza was broken inside with topping sticking to corner of box. Garlic bread stick we're out of the packet lying on top of the pizza box. Very dissapointed with such service. We are not dogs that u serve food like this. We pay you to serve us. Check this pls
Order #[protected]
Restaurant-pizza hut
Date 23rd nov
Registered mobile number - [protected]
As my problem is not looked up to and solved despite repeated attempts on chat and call. Shared photos also in attachment. But to no heed. I would never recommend anyone to order swiggy. I will tell all my society people, friends, colleagues, family. Pls help me so that i have my trust bestowed upon you.
Please refund my money
Rs 392
Food was completely wasted and inedible as it was damaged.

I happened to order food from mcdonald's today (24/11/2018). I found that the portion size in the coke they give is very less and it disappointed me since this is the 3rd time i got this kind of issue. This is absolute scamming by mcdonald's and i report this in swiggy forum as swiggy is collecting the food on behalf of the customer and should also behave as a customer. This is a complete case of customer and service negligence. For further notice i would like to say that i am not expecting any charity from mcdonald's. I am just asking for my right to be decently serviced for the payment. For further reference i am attaching a photograph of the "unopened" and "sealed" coke container from my today's order. Thank you and very disappointed.

Munchies n more
Nitin company junction thane
Order #[protected] | sun, oct 21, 2:55 am

I ordered my food and try to pay online, money gets deducted from my account but i get a callback that transaction failed. Any amount deducted will be refunded back.
I ordered again using cod.
Then i get another message saying we have refunded rs 719 for your failed payment. But i didn't get any money.
So i pay twice but didn't get refunded.
Complained them about this, they always say money get refunded within a week. Its more then a month now.

We placed the order at 9.36 pm and received the food at 11.10 pm which is an hour and a half late.
Kheer was spilled all over the packet. When we asked the delivery guy he said this is how it has been packed.

It was such a dissapointment to recieve order so late with food spilled that we could not even consume.

Please refund back the money.

This has ruined our weekend.

Pl refer to my order no. [protected] in which i ordered one chilly paneer pizza, 4 no of raj kachori & a special packing thali from bikanerwala, rdc gzbd which cost 559 after discount which were paid through card. When your delivery person (Mr deepak sisodia) reached restaurant to collect the order, he was told that the cost of pizza is rs 230 instead of rs120 and i will have to pay 110 more, to which i agreed. After that, when the order was delivered, i received only one raj kachori instead of four. Then, i contacted your delivery boy who told me to contact the restaurant. Then, i contacted the restaurant who then agreed to delivered the rest of the order through another delivery boy (No. [protected]). But, the whole experience of my first order with swiggy was very bad.

Order no. [protected] dt.24 .10.2018 cost rs.676 . Delivered rotten/overcooked, stale food, had only oil for curry, even an animal couldn't eat such food, I immediately requested swiggy to take back food and check it's quality. They promised refund but nothing happened till date. On 17th Nov I again raised complaint but this time they even refused any refund or compensation. I even shAred pictures of food I received but all in vain . Not only I wasted my hard earned money but also lost trust n felt cheated.

Hello I chatted regarding a stale n sour curd delivered to me by Swiggy, for a sweet curd that is mishti doing, n despite being the manufacture date of yesterday n it being edible n best for 3 days, it's stale, probably not kept at the correct temperature. Now I did complain regarding this as this was totally inedible, however, the Swiggy chat person told me that I she can just add my comment regarding this as a feedback, I ain't giving feedback which costs me 100 bucks and is sour to taste.
And she also tells me that she won't be able to do anything about it more as I have reached the maximum limit for refund, n this is only what she can do to help me here, n I would like to tell Swiggy and their teams, is that it is our hard earned money, n sometimes if the restaurant people screw up with chicken for paneer, and insect in food or cold or stale food, it is Swiggy who has to take the responsibility here as they are the agents involved between us and the restaurant and they can very well charge the restaurant for the same, as I have always provided enough evidence and the returned food items. Id like to share some chat images

I ordered Lebanese chicken pizza and garlic bread stick from Pizza hut. It was my first order at swiggy. Upen delivery I saw food was damaged and spilling as pizza box was squeezed and pizza was broken inside with topping sticking to corner of box. Garlic bread stick we're out of the packet lying on top of the pizza box. Very dissapointed with such service. I want full refund of RS 392 for this.
Order #[protected] .

Hi Swiggy,
This is an official complaint Email from me that is your customer Ms Ritu Onkar from Nagpur Maharashtra India. Your food delivery partner Sunil Nawale at swiggy doesn't know how to reach the destination address where the food is to be delivered on his own . on Secondly when he is helped with finding the address from the customer /consumer herself here me by explaining the address to him thrice still he doesn't reach the destination address on time and keeps asking for the destination address again and again. Thirdly he lies that he has already reached the destination when in truth he is 500 m away from actual destination address that is my house address which I have perfectly updated in my swiggy app, common sense, it's my house so I know its address very well.Now this executive of yours is explaining me how my address is wrong and how the landmark I am explaining to him ( Swaraj Nagar/ Swaraj Colony's board made with cement from here he needs to enter the lane take first left and come straight till he sees only a compund with no construction on his right; the house next to this compund is mine viz 152 shashwat onkar nagar nagpur 440027) which is there in existence since 15 years, does not exist, according to him after explaining him the address and it's how-to-reach details for three times.When I connected with the executive of swiggy over the phone who is actually a customer care executive named Srilatha he started arguing with her as well. I have recorded all the three calls where I have explained him thrice how to reach to my destination.According to him, in his swiggy app, my house address is not showing correctly; so he means there is problem with the swiggy app.If this is accepted as truth from this guy named Sunil Nawale then also his lie is caught red handed because he doesn't have brains to reach to the destination after being explained the address thrice by the consumer/customer herself. He again argues with his own colleague of the company swiggy named Srilatha and tries to manipulate her that the address in the customers phone's swiggy app does not match with the address in his phone's swiggy app. Another lie from your executive, Swiggy.
The truth is HE LIED IN THE FIRST CALL ITSELF saying to me that he had reached at the food delivery destination address where in the fact he was standing at a property brokers office named Dreamland property office which is almost 500 metres from my house location. Now the question is when the address of my house was correctly showing in this swiggy executives phone why did not he reach the destination with complete dutifullness and humbleness ON HIS OWN, LAZY EXECUTIVE, HE TRIED TO SAVE HIS PAIN OF FINDING ADDRESS ON HIS OWN AND THOUGHT LETS ASK CUSTOMER HERSELF SO HIS "EFFORTS" WILL BE SAVED- WHICH UNFORTUNATELY BACKFIRED ON HIM!!so, instead of calling me as in the customer Ritu Onkar 3 times unnecessarily wasting her time making her wait to eat food and bringing bad reputation to swiggy by doing such act.
Swiggy you need to FIRE search LAZY and useless executives who don't respect time of themselves and their customers and who don't know how to use Google location system and how to reach destination address on their own where they need help like school children to do their own work. What are you paying them for, swiggy?
Take this as a serious offence that this executive Mr Sunil Nawale has has serious behavioural attitude issues. He is not humble to accept that he is dumb and doesn't understand how to reach the location in spite of being explained that thrice;forget about finding the location using his own brain via using location system. Your telephonic executive miss Srilatha is a witness of this mannersless executive's approach towards work. Shame.
Order Id - [protected]
Name of the customer - Ritu Onkar
Date time place of order[protected]:00pm. Nagpur Maharashtra India NOTE that Mr Sunil has taken 59 minutes to deliver the order which was supposed to take 44 minutes and has wasted huge amount of my time; I am unaware if he values his own time.
I am aware that Swiggy has call communication records for our perusal when the executive calls customer for delivering the food.
"TRAIN" YOUR FOOD DELIVERY EXECUTIVES SWIGGY!

Hi Swiggy,
This is an official complaint Email from me that is your customer Ms Ritu Onkar from Nagpur Maharashtra India. Your food delivery partner Sunil Nawale at swiggy doesn't know how to reach the destination address where the food is to be delivered on his own . on Secondly when he is helped with finding the address from the customer /consumer herself here me by explaining the address to him thrice still he doesn't reach the destination address on time and keeps asking for the destination address again and again. Thirdly he lies that he has already reached the destination when in truth he is 500 m away from actual destination address that is my house address which I have perfectly updated in my swiggy app, common sense, it's my house so I know its address very well.Now this executive of yours is explaining me how my address is wrong and how the landmark I am explaining to him ( Swaraj Nagar/ Swaraj Colony's board made with cement from here he needs to enter the lane take first left and come straight till he sees only a compund with no construction on his right; the house next to this compund is mine viz 152 shashwat onkar nagar nagpur 440027) which is there in existence since 15 years, does not exist, according to him after explaining him the address and it's how-to-reach details for three times.When I connected with the executive of swiggy over the phone who is actually a customer care executive named Srilatha he started arguing with her as well. I have recorded all the three calls where I have explained him thrice how to reach to my destination.According to him, in his swiggy app, my house address is not showing correctly; so he means there is problem with the swiggy app.If this is accepted as truth from this guy named Sunil Nawale then also his lie is caught red handed because he doesn't have brains to reach to the destination after being explained the address thrice by the consumer/customer herself. He again argues with his own colleague of the company swiggy named Srilatha and tries to manipulate her that the address in the customers phone's swiggy app does not match with the address in his phone's swiggy app. Another lie from your executive, Swiggy.
The truth is HE LIED IN THE FIRST CALL ITSELF saying to me that he had reached at the food delivery destination address where in the fact he was standing at a property brokers office named Dreamland property office which is almost 500 metres from my house location. Now the question is when the address of my house was correctly showing in this swiggy executives phone why did not he reach the destination with complete dutifullness and humbleness ON HIS OWN, LAZY EXECUTIVE, HE TRIED TO SAVE HIS PAIN OF FINDING ADDRESS ON HIS OWN AND THOUGHT LETS ASK CUSTOMER HERSELF SO HIS "EFFORTS" WILL BE SAVED- WHICH UNFORTUNATELY BACKFIRED ON HIM!!so, instead of calling me as in the customer Ritu Onkar 3 times unnecessarily wasting her time making her wait to eat food and bringing bad reputation to swiggy by doing such act.
Swiggy you need to FIRE search LAZY and useless executives who don't respect time of themselves and their customers and who don't know how to use Google location system and how to reach destination address on their own where they need help like school children to do their own work. What are you paying them for, swiggy?
Take this as a serious offence that this executive Mr Sunil Nawale has has serious behavioural attitude issues. He is not humble to accept that he is dumb and doesn't understand how to reach the location in spite of being explained that thrice;forget about finding the location using his own brain via using location system. Your telephonic executive miss Srilatha is a witness of this mannersless executive's approach towards work. Shame.
Order Id - [protected]
Name of the customer - Ritu Onkar
Date time place of order[protected]:00pm. Nagpur Maharashtra India NOTE that Mr Sunil has taken 59 minutes to deliver the order which was supposed to take 44 minutes and has wasted huge amount of my time; I am unaware if he values his own time.
I am aware that Swiggy has call communication records for our perusal when the executive calls customer for delivering the food.
"TRAIN" YOUR FOOD DELIVERY EXECUTIVES SWIGGY!

I had raised an order with order id [protected] via swiggy which included dominos (1 medium extravaganza, 1 regular farmhouse, 1 stuffed garlic bread and 1 cheesy dip). Instead of this, i received 2 regular margherita pizzas. On complaining at the same moment i was promised full refund by dominos.
Also, after calling multiple times to swiggy customer support, i was promised full refund till 21st nov. Now, dominos claims that refund is processed whereas swiggy is clueless.
I need my full refund of rs.859.