Swiggy Complaints & Reviews

I ordered food from different location but selected my home address for the food to be delivered. Gps has detected my current location and now they are denying to deliver the food at my home address. I got a call from swiggy and they were arguing with me. They transferred me to some one senior called shard (Emp code - 981) he was totally dumb and even abusive. He was not ready to listen me and kept repeating his company policy. I want my refund along with the compensation for this whole situation as i waited for an hour for the food which was actually not delivered to me.

Today i riding my scooter your swiggy person is also riding close to me some 2 girls crossing with scooter i stop my scooter and then they start chatting rudely with me tere baap ka raaj hai kya and many bad words i also told him don't drive too close but they continue their abuse... Rude behaviour.. And after they said chat nikal like cheap languag

This with reference to the food ordered through Swiggy from a restaurant Heathy Kitchen bearing order number [protected] on 29 October 2018. We ordered a Veg Caesar Salad and a Veg Mushroom soup. The salad that was sent was Chicken Caesar Salad. Eating chicken is against my religion and has caused me a lot of grief and mental agony.

I called Swiggy to replace the order or refund the amount. One Mr. Faraz Mohammed authorised representative of Swiggy informed that he cannot replace the order or refund the amount and we need to eat what has been offered. Rather than being apologetic, he said we can do what we want but he is not going to help is in either way.

Please look into the needful. An organisation as large as Swiggy needs to be more professional with the services they provide rather than causing mental trauma to the consumer and hurting their religious beliefs.

Our order [protected] was delivered 26.10.18 against order.
1) we ordered 3 items.
2) after unpacking of item "crispy baby corn" we found the item is totally burned or over fried.
3) we contacted the person who has deliver the food.
4) he has refused to help in the matter because the items pertain to hotel.
5) he has not even given the number to be contacted in swiggy.
6) by packing box we found contact no restaurant.
7) talked with owner he has accepted & agreed to replace the order but he has told to lodge a complaint to you.
8) either food to be replaced or our payment to be refunded.
9) you should not include such type of hotel who deliver poor quality food.
10) your team should be cooperative for replacement or refund.

I ordered "mughlai paratha" on swiggy app at around 10:30 pm. I called the delivery executive to deliver the food as soon as possible. The delivery guy called me back after sometime and informed that the item was not available with the restaurant.. He even let me speak to the restaurant and the restaurant confirmed the unavailibility. I was asked to cancel my order and i did so to look for the same item from other restaurants. I got none other than the same restaurant. It seems to me fishy. As it's happened earlier also - not making the food available and if i press on, the same food is delivered. So the second time i put the same item as order from the same restaurant. But this time again i got multiple phone calls from awiggy and the delivery executive regarding unavailability of the ordered item. They pressed on to me to cancel the order (You can check the recorded phone calls on swiggy).
My qyis that - if the item is not available, was there any point to allure me to stick to the restaurant just because it was closer and my sister was hungry?
I want you take strongest actions against swiggy regarding this matter although the item was very less in money.
I am also going to circulate this issue along with previous issues to file a proper case against swiggy.

I received order but the food is not fresh and even the lacking is also unpacked. Also the food is not hot and I have a doubt on delivery executive because he was not on restaurant in entire duration. Customer service is saying food is preparing and delivery boy says it has been picked up they are not clear in themselves. Also after delivering food the executive dint submit the status

I am muskan tulsian, age 20 from hyderabad city. I’ve order food online from swiggy. I ordered butter paneer and they send butter chicken. I didn’t know about that and i ate half of it. I realised that and asked my maid if it’s chicken and she said that it was chicken. I being a vegetarian and eating chicken is something i will be ashamed of all my life. I’ve brushed thrice and faced mental agony. I’m not able to eat anything thinking about that chicken what i ate. I want to register a consumer complaint against swiggy as i tried talking to their department people and they aren’t responding properly. I didn’t not even expect such kind of services from swiggy being such a big company and being negligent and also not responding properly to the grievance faced by their customers.

I am a supreme customer and yet no help was offeted. The swigggy delivery boy refused to deliver my food and when i reached out to the executive over chat, he/she completely ignored my complaint and did not do anything except a refund. I did not get my food for lunch. I have uninstalled the app and have no intentions of installing it again as i feel swiggy just doesn't care about customer service.

Last month i ordered from swiggy rs 1000+ but got order with missing iteams, yesterday made order again recived missing iteams, so call on customer care but did not got any fruitful solution for me and denied to refund my money. What should i do now. When i tried to mail them, they replied just sorry will do something. No body is doing anything and swiggy is making online fraud with people daily. Anybody has to take to serious action again these type of fraud

I ordered maggi last night
Mentioned in the special instructions that i got a allergy with mushrooms
Called support team also told them the same
They told me that they have cross checked with the restaurant that it is without mushrooms
But they got mushrooms in it
I have got allergy and health issues after having it
I have all the required proofs and pictures and i am going to file a complaint against the restaurant and you guys

This is my complaint against my order no #[protected]. I have placed order at 7.40pm this evening, not received, waiting after one hour thirty minutes, but we canceled our order and asked for refund. Such bad experience we never ever faced it, no food!!!
Most disgusting! Swiggy has no professionalism and very poor standard
And also no response from you!
It’s very bad and very poor standard company for city like mangalore.!
No responsibility..! Not bothering the customer! Till now i have not received any response.
This bad experience i am going to present at our engineers association shortly. And it will be awareness to our members of association.

We placed an order through Swiggy. Order No: [protected]. Having paid online, our account got debited with the 425 rs, and we got a message from swiggy saying our order has been placed.
We waited over 45 mins for the order, but after no details we contacted the customer care for help. There we are informed that not only did Swiggy not place the order, but hasn't even sent us a notification. So here we are after 45 mins with no food and lost our money and with a customer care executive who says that she is "educating" us as to how we the order wasn't placed.
Not only was this service bad but the customer help was horrible. I will never use nor recommend Swiggy to anyone ever again. Horrible Service.

I order Veg Hyderabadi biryani (in the menu it shows a green dot), instead the restaurant sent me Chicken biryani. Since i am pure vegetarian, it is purely evil to deliver something wrong and then they cannot initiate a return. I complained about it but they did not give me any refund. This is fraud. I will make it sure that no one orders from swiggy.

Order has been confirmed at 01:25 PM but it was mentioned as ORDER RECEIVED till 02:30 PM. When i chat, there is no response and when i call customer care. He is saying that the transaction got failed and how arrogance he is. The amount will get refunded within 48 Hrs. And he did not feel that SWIGGY made a mistake. When the LIVE ORDER TRACKING system says ORDER CONFIRMED and i received message from my bank that the amount has been debited. Why the hell is it not delivered.
How can a customer care executive speak so arrogance. Not even regret that what has happened.
This is not the first i am complaining about Bangalore SWIGGY. You can check the track record. When i am not getting any issue in Chennai, why is it only in Bangalore.
You are going to loose the customers in a big way and thats for sure.

Only money minded. Why have you come for service then??

Order #[protected]

Delivery boy calling from other number and cancelling order late night, was waiting for order from last 1 hour so tried calling delivery person, he did not pick the call then then later got a call from other number that i am cancelling order as i am not coming and was abusing and also said 'ab ye khana mai kha lunga ap so jao'
Called back customer care then and there
Pathetic service

Dear team,

Its very sad to tell you i am trying to add my restaurant from last one & half month but your team members are not interested in doing that i speak with ms. Grisha and mr mohit but every time they are telling me that we are buzz in something we will get back to you but till now no one called me back, and when i try to contact them they dont pick the phone or telling me i am on holiday or i am off sdo call me tomorrow. Is this the way of working. I dont understand.
Please let me know are you guys going to add my restaurant or not so i will not waist my time to contact your team.

Thanks
Tarun

I was served stale food by one of swiggy partners today 23 oct 2018 and despite of me reaching out to cust care and complaining they denied giving me a complaint number. They offered refund and asked me to exercise consumer rights.

I need the restaurant to be blacklisted and an apology from the restaurant owner and finally action against the manager

Hi i order 2 items from swiggy. Subway tuna fish and tandoori chicken your swiggy order #[protected]. Items not received as requested. I made selection on faq and shared the items were missing also selected to talk to agent. Agent was irresponsible and didn't assisted well. He hung the phone on me. I have attached photos of items received and call recordings

Kunal tanpure
[protected]

Delivery status is being getting spoilt. I had ordered mamledar misal from koperkhairne. Your person delivered after 70 minutes. Similar issue i had faced 15 days back too and at last had to cancel teh order. My mobile number is [protected], u can track from it. If this continues we may need to stop using ur services.in this competitive world you need to improvise lot on this

I had ordered on 16.10.2018 at 4.00pm and swiggy had cancelled the delivery because of the delivery location after tha payment.

It's over a week and i still haven't received my refund. The amount that should be refunded is rs.1020. I had called the customer care and they said it wil be refunded but there is no sign of action.
Paid by debit card please initiate my refund.
I request for the refund.