Swiggy Complaints & Reviews

Date: 10-nov-2018
Prawn biryani - order id - [protected]) - rs.243.
I had ordered prawn biryani (Order id - [protected]) for rs.243.
But i was delivered paneer biryani (Order id - [protected])
I paid rs.250 to the delivery boy.
When i opened the pack i found it was not my ordered item.
I called the delivery boy to enquire about it, but he was very rude.
Tried reaching swiggy customer care, but they are taking too long to resolve the issue.
Resolution - i need refund

I ordered food for ₹1235 on october 7, 2018 and paid via net banking... After waiting for more than an hour... I called the delivery man... He told me that hotel was not responding and he told me if you wish you can cancel the order... I did so...
After that i contacted swiggy customer care they told me i would get the refund within 5-7 business days... But till today (10/11/2018) haven't got my refund.
Meanwhile i contacted them daily but they gave me lame excuses and never intended to pay... Whenever i contact they are saying you will get within 24 hours... Worst ever service i have came across...

I have ordered some food in mvp colony, visakhapatnam order#[protected] from registered mobile number-[protected]. This order was delivered by erugula pavan kumar. After the delivery, i paid him via patym. This guy saved my phone number and sent some diwali wishes image in whatsapp from no. +91 [protected]. I wondered who it was. So i replied back asking who it is. Then he told me that he is from swiggy and saved my number mistakenly. I really got frustrated. How can he save girls numbers and message them later? How can he dare to break the data privacy of a customer? Now i am more cautious about my personal phone number and more to it, my safety. This incident stopped me from using swiggy anymore. This is seriously a dangerous situation which may lead to any illegal activities. I hope you would take the required actions immediately. Don't hire such kind of people who will do anything to get down the good will of your business.

Received partial order and then was told by rude swiggy staff that food is out of stock!
Ordered 3 chowmein, received only 1 after waiting for 1 hour from cafe after hours at dwarka sector 12. Was told rudely by swiggy agent that restaurant is out of hakka chowmein at 2 pm in the afternoon! Which place is out of hakka chowmein?
Anyways, neither restaurant cares to check orders, nor does swiggy. Never again!

I had placed an order on 01/11/2018 worth 822 from my registered number [protected]. The expected delivery time was around 30 minutes. After placing the order i received the call from the hotel from which i had placed order that it would take more than 1 hour to deliver the food and he insisted me to cancel the order and even i was not ready to wait for so long, hence i cancelled the order. The person who had called me said that i would receive refund which i didn't get till date. I tried contacting swiggy through help section from my swiggy mobile app but there was no response from their end.

Hi all,

I placed the order for 330rs and i had complained the food quality and they agreed to refund the money in multiple transactions as 210rs and 100rs. And they never refunded the 20rs delivery charge. Becuase of this amazon promotional offer have not been awarded to me..

Why the hell i need to bare the delviery charge for the worst food.

My order #p[protected]

On 9th nov, i ordered 2 packs of donuts (6+6) from dunkin, gk1. While delivery, saw just one pack. Reconfirmed from the agent (Arun mathur), yet found 6 donuts missing. Called the customer care, was on call for 1 hour 21 minutes (Akram khan). I was denied any refund or replacement beacuse a week ago they had refunded me rs 250 for another mishap. I have the entire conversation of 49 minutes. (I can share it if required)

* swiggy mentally harassed me for more than an hour on their customer care

* provided misleading information saying they have no visibility of delivery agent or restaurant contact number after delivery is done

* i wanted to desperately speak to the manager but the manager was hiding behind

* made false allegations of me trying to make it to get a free order (Heigths of consumer distrust)

* made no effort to put me through the restaurant on a conference to keep all on the same page

If swiggy does not compensate for this then i will make sure to viral the recording. Swiggy you just lost a loyal customer.

I had ordered from swiggy in Hyderabad. There was whole order missing. After 1 and half hour calling swiggy customer care i was being told that due to technical issue order can’t be placed.. This is very disappointing from a million dollar company. This has happened to me earlier once but i chose to ignore that time. Consumers are being denied their rightful considerations by thinking they are weak and can't do anyting if such delivery fraud... I told them to contact higher authority but I was told that they’ll call you back within 24 hours because right now all executives are busy.. I never get call back once my payment done.. they all are liar.. customer care and whole higher authority.. even I didn’t get any refund.. I ordered almost worth rupees 500-600. Worst experience I have ever had.. they looted customers. Please use another app to get food because swiggy is fraud. It shows that my order was delivered on time but I never get my order..

07/11/2018
i have ordered food from streat cafe vivek vihar, after around 1.5 hour we contacted delivery boy named Raj([protected])then he said i am standing in front of your house but however your order has been cancelled from restaurant then we contacted the restaurant he said we don't have any authority to cancel any order so the delivery boy basically lied to us after contacting again he made some strange stories and then we reordered the food from the same cafe after and we received the second order but we have been charged for the first cancelled order as well so i want my refund for that order since we haven't received any order but its showing delivered status on my account . i am attaching the invoice with this .

I ordered 5× butter roti in swiggy and i recieved 5× plain roti which was burnt all over which was not in a condition to eat for which i paid rs 211. I contacted swiggy customer service and they are only asking apology for their mistake and did not offer me any compensation like replacement or refund or coupons. But this is the third time happening

Had placed an order for a triple treat pizza meal for 4 (Veg) from pizza hut to be delivered by swiggy to my residence. It included 2 medium pizzas, 1 garlic bread, 1 potato wedges, a cold drink.
Unfortunately, we received only 1 pizza n 1 garlic bread. Rest of the order was missing. 1 of d pizza slices was broken n the broken piece on another slice.

I have ordered 4 idly.. They hve charged with delv fees 95 rs.. I received idly from raaman coffee bar, padur, chennai through swiggy.. But i received the package was damaged and idly was broken. When i chat with swiggy customer service reg this issue.. I did not found solution for this pblm.. Is this another way of cheating money from the public from food

I ordered food on 8 november midnight, a delivery boy named nikhil singh was assigned, he took my order and was roaming near my building since 15 mins, the App was not allowing me to call him due to error, he called me after long time stating where is stupid place i cant find it, i asked him why were u roaming since u dont know it u should have called me and all swiggy drivers do that as i am regular customer, he started abusing me and threw my food, he did not deliver and i was left with no food and money paid already...i was harassed from 2.30 am midnight to 4.30 and finally i did not get to eat. I want swiggy to take stern action against this ### and chuck his job because such people are destroying ur goodwill. After few minutes he marked my order as delivered on the App which is not..he abused me very badly also i think he was under alcohol or drug consumption, Better do something strict

Today dated 8 nov 2018 at morning i order from swiggy which is online food service.. I order puri bhaji worth rs.49. I was wait for 30mints for order bt after 30mints i received msg that your order is cancelled and your amount is re-funded. And also they charge 75rs. I trying to call and contact them bt they not entertaining saying that this is our process. This is totally fooling us. I want strick action on this company.
Order no [protected]

Regards
Kiran mhatre
[protected]

Iam vijay ordered food vide order number [protected] and one item i. E., kaju jheera rice was missing from the food delivered to me. Later i tried to contact the delivery executive but his phone was not reachable. I had a chat with customer executive but they have sent me a coupon of rs 25 for the next order. The value of item which was missing is 160 rs and who are to play with our hard core amount so refund my total amount immediately or i will proceed legally.

I have used your service for the 1st time am not satisfied and faced a bad experience and you are liable for 00000000 ratings.

Iam vijay ordered food vide order number [protected] and one item i. E., kaju jheera rice was missing from the food delivered to me. Later i tried to contact the delivery executive but his phone was not reachable. I had a chat with customer executive but they have sent me a coupon of rs 25 for the next order. The value of item which was missing is 160 rs and who are to play with our hard core amount so refund my total amount immediately or i will proceed legally.

I have used your service for the 1st time am not satisfied and faced a bad experience and you are liable for 00000000 ratings.

I ordered a jumbo shawarma from mughlai kitchen on 7th november. Order number [protected]. But the shawarma i received was not jumbo shawarma. It was a regular one.

I have attached the photos of the order details and the regular shawarma (Wrong product) i received.

I expect a refund of necessary amount.

Mobile number: [protected]

I had ordered from swiggy in nashik order no #[protected]. There was one item missing from my whole lot of delivery. My order took over 1 hour + to be delivered. After calling swiggy customer care i was being told the restaurant is closed and that they cant help. Finally they gave me a hundred rupee coupon where as my item costs for around 120. This is very disappointing from a million dollar company. This has happened to me earlier once but i chose to ignore that time. Consumers are being denied their rightful considerations by thinking they are weak and can't do anyting if such dilevaey fraud is done. Also i suspect the delivary guy, there is a chance of the delivery guy taking out the packet from the whole lot of orders. Well at the end the innocent and simple consumers like us have to suffer.

I have ordered food worth rs.485 from burger king on 31st october, 2018. I have payed the amount through netbanking from state bank of india. The payment transaction was cancelled due to some issue by the swiggy. The money was debited from my account. When i called up swiggy regarding this issue he ensured that the debited money would be refunded within 4 days. Till now there is no refunded money reflected in my account. I have received a message regarding this on the same day i. E.
Dear customer, we have refunded rs 485 for your failed payment against order id:[protected] to your bank account. Updated balance should reflect in 4 days
Kindly look into the matter and let the company refund the amount

I ordered on swiggy (Singh's restaurant dhantoli nagpur) veg sweet corn soup i received chicken sweet corn soup. I'm a agrawal i consume only veg. When i called the restaurant owner he used maa-bhen ki gaaliyaan n then said do what ever u can do. I stay in an marwardi hostel where chicken is not allowed. Strict action must b taken n compensation must b given by the owner.