Swiggy Complaints & Reviews

I cancelled my order once on 10th september 2018 and cod as a payment option was made unavailable for me. When i sent them a mail asking them the reason for disabling the option they told me that the option can only be unlocked after 5 to 6 successful online transaction. This is completely arbitrary and violates section 2 nnn (B) of consumer protection act, 1986....

I was in my car, around 6:30-6:45pm driving down from mahim coming into bandra ahead of me was a rider from swiggy (Wearing a swiggy t-shirt) he was speeding and then he suddlt looks at his phone and stops, being right behind him i has push the breaks and some how control my car.

This would have been a bad accident people could have ended up dead

After which i pressed the horn with anger, to my surprise the...

To:,
Swiggy@support.in
Subject: re: refund not received
Date: sat, 15 sept 2018 11:52

My mobile no:[protected]

On sept. 11th i have raised a complaint on amount deducted from my account. I have got a reply that money will credited within 2 to 3 working days. But i didn't receive the amount. Your team have given me a standard reply to check with the bank. I have checked with the bank and...

Order not delivered but delivery boy acknowledge the delivery as received. Order no: [protected]. This is not at all acceptable, ordered food at 11 pm latenight and got a call it will be delivered. How can you be so irrespinsibke, how delivery staff of tou can such irresponsible. Late night it created a lot if triuble for me.
Delivery boy name : gururaj
Mobile no: [protected]...

Very worst situation faced with swiggy and i hope this will be last order with swiggy and in future again i won't make a mistake to order in swiggy.

Ordered a bulk order as i have few guests in my home. Initially after 45 minutes of my order i chat with customer care executive and i told that delivery representative is not going towards hotel. She told he is going, refresh ur app and some rude character. I waited again for...

I have ordered samosas from kunjvihar however after done with payment i got call from kunjvihar saying item is unavailable and he ll mark unavailable the item which was unexpected. Later i got a mail regarding delivery that products has been delivered successfully which was absolutely not done. I called customer care and she told me that she ll refund half amount and not the delivery charges! This is so pathetic beacuse if I'm not getting...

I order pizza from Domino's by Swiggy app there is all process go correctly then I paid my money through online and they deduct my whole money online
and then they call me and said there is some technical issue so we will refund your money in 2-3 days. so if there is no information about their technical issue so why I stuck my money for 2-3 days and I asked for back money so they said that's not possible or they trap me in their talks...

I have order around 750/- worth orders through swiggy and their business partner (Restaurant) accepted the order and after one and half hour, swiggy customer care called me and tried to convenience that ordered items are not available with the restaurant and they were asking me to cancel the order from my end. And after some time they only canceled my order at their end with out my confirmation....

Have already complained before. The same repeats every now and then. Items which are unavailable are put in the app thereby misleading people in ordering them and then the order getting cancelled. And we have to wait for a week or so for the refund. This has happened multiple times. I can see items available on the app and later they are cancelled due to unavailability. Have lost a lot of money. I don't think i have even received any refund...

I placed an order from swiggy app to green chic chop. The delivery man cancelled my order without my knowledge and i have been charged rs. 75/ for this. This is not my fault. Kindly revert my charges. This is highly unprofessional attitude. Everyday i place two three orders from swiggy and have never dealt with any such issues.
As a regular customer, i should be given some consideration. This is purely the mistake of the delivery...

To whoever it is concerned

Firstly, we need to have a strong law or a monitoring organisation to prevent companies like swiggy to operate this way as they operate on their will without caring for the customer and law.

Incident details:
Swiggy order from app, september 9 2018 around 9 pm, order# [protected]
Please find the attached screenshots of all details.

Description:
br...

Hi,

Regd. Order [protected], i'm not able to get any response or reach out to you over phone.

Address was mentioned clearly but still your staff didn't deliver the item and i was charged 75rs which needs to be refunded.

It is wrong to say that your delivery executive was at our doorstep for delivery of food and gave a ring. We are in our house only since morning and there is no need to give us...

I had ordered from thalis of india mutton thali two
.
My parents both are unwell after eating the food. The salt was too much.. The quality of the food was extremely bad..
The order number is [protected]

The rating was.4.5. Which made me believe that the food is of good quality

Please tell me what's the way forward

Regards
Christella
[protected]...

On 5th august, i placed an order for 3 chocolate shakes. I didnot get my order & money got deducted. I called swiggy they said my money would be transfered back. I have not received the amount till now.
After keeping me on wait for 10 days they asked me to get deatils from phonepe.
Now when i got the the merchant id sw_pp_[protected], they are saying on chat support they cant refund as per their policy.

Its a...

I have ordered chinese manchurian noodles without onion, garlic (Swaminarayan) food from jay bhavani vadapav, prhladnagar - ahmedabad through swiggy cash on delivery. I have mentioned instruction. I called so many times to
Jay bhavani but they didn't receive it. I called swiggy customer care to tell them food is no onion, garlic but also not received call. Food is orderd with garlic manuchurian. Then i called again to customer care...

Hey hi,
On the 6th of september i have ordered dominos pizza from swiggy app via my debit card. The final was 474 including gst. My order number was#[protected] has been cancelled due to the delivery excutive met with an acciden, the swiggy told that the amount will be refunded in 2 to 4 business days. Today i have conformed that the money has been refunded but the bank has still not deposited my money in the account. I kindly request...

It was my b-day when i 1st time ordered from swiggy as per my daughter's wish. But have not received any order instead received a notification that it was delivered. And moreover customer support exe. Instead of helping was trying get rid of me by requesting the order again. Why should i and will ensure all my network not to go with swiggy. A bad service provider.. Pathetic and totally dishearten....

I do not understand their service. Worst app. I ordered a meal yesterday and then i called them to provide special instruction about the order. I thought that the man heard and understood what i told him. After a while i am getting a message that my order has been cancelled and they are charging cancellation fee also, even though i did not cancel it. I do not understand why should i pay cancellation fee on something which i have not even...

My order number #[protected] placed my order without even knowing if the resturant is open or closed. The delivery boy is calling me after 1:30 hour that the resturant is closed or he is not able to find the resturant and i am getting messages from swiggy that your order has been dispatched. But i did not get my order also.

These kind of things were never expected from swiggy. I would never ever use swiggy again for ordering...

Today i ordered 1 kadhai paneer & 2 pizza whereas i received only 1pizza and 1kadhai paneer. I complain to delivery boy but he didnt know anytjing about this. He said i will ask to restraint owner. My order no. Was [protected]. Now it is 01:50 pm.. I placed order at 11:30 pm. Repeatedcall there is no response... I called up several times.. But no response... So i want my money should refund....