Swiggy Complaints & Reviews

Swiggy has delivered a non veg burger instead of a veg burger! I need a refund for my order asap as such grave mistakes cannot be tolerated!! This is a vegetarian home and someone ended up eating a non veg burger in spite of being a vegetarian. I hope you/ mc donald’s understands the gravity of their mistakes!!! As a customer i’m outraged at how you can do this confusion between veg and non veg living in a country like india!!!

I have initiated a chat conversation for complaining but no response from swiggy.

Attaching image of the order received. My order is present in trail mail.

Kindly process a refund asap and take the necessary action against whosoever responsible for this!!!

I ordere food every time something happens with u guys delivery executive says i have cancelled the oder until i make a call and ask hem he dent update first call i did discount my call.. And pls check my account u will find about the other orders giving opend packages.. I orders for fried rice gave me plain rice when i call ur excicutive he says i’ll give u a 30 rupes cupen what the hell man i oder food giving 150 u guys give me plain rice where u have paid 150 for it every time now i am deleting this app my last oder id [protected] and ur executive his number who cut my call answering cool to me his number ‭[protected]‬ do something i am tired o[censored] guys swiggy is worst wasted our food time

I had placed an order on 14th October 2018 (Order #[protected] ) from Swiggy while i was at my guest's place. The order placement time was 10PM and was showing me to be delivered in the next 30 mins, but the order was delivered at 11:15PM. The received order had an item missing and i informed the customer service about the same along with the late delivery issue. They only gave me an option for the replacement of the missing order, i denied because i had to leave the place and could not wait for another hour or so and ask my guests to stay awake for the same. I requested for a refund of the missing order. I was constantly denied and then i was told if i don't want a delivery at that time i can ask for the delivery anytime in the next 48hours. The guests were not going to be home for the next 3 days and i denied.
After following up with them on 17th Oct 2018, i was told 48 hours have experienced and now they cannot deliver or refund. I called the customer helpline but they were helpless about their system settings and gave me sorries for giving no refunds/delivery. It is their responsibilty to follow up on an issue and the resolve if i had already made the payment. The customer service was really pathetic and irresponsible. I felt cheated and the reason i am filing a complaint.

I have ordered some foods on yesterday at 17:42 hrs and accordingly payment has been made via credit card through phone pe app. The order has been accepted but it has been canceled after 01 hr without any proper reason. The amount that has paid still not refund back. It was my 1st order in swiggy that made me disappointed. So i claim compensation of double order amount that should be refunded back to me immediately.

I was waiting for my refund till 6 oct amount of 1499 i had odered a pizza on 6th oct after waiting for 2/3 hours they cancelled my oder after that i complained for my refund after having a lots of conversation with swiggy till now they are not giving a proper information nor they are refunding my amount.
Kindly please do the needfull as am pissed up with it now.
Mine oder number was [protected] from [protected]

This is ariharan from chennai... The person who is delivering the foods are going very fast in two wheeler even if it's street as well main road... Today i saw one of the incident because of your unrespected person hit the cow in the road... Very worst the young ones who have joined in your ofz... Kindly give the instructions and follow some rules and regulations...

I have given order at 12:52 pm but after one hour order is not delivered.
Not even swiggy called me for the delay reason. I have missed a very important office meeting for this delay.
Want to take strict action against them as they are not treating their customers well. And this is not the first time am facing it.

Mob:[protected]...

13/10/18
I am on a rush and have ordered a food and was expecting it to deliver by 30 minutes of time. Due to some timing conflicts in the restaurant, at first the customer portal have called me and informed me to wait for an extra 15 minutes.. As i am able to bear that time i said okay... Later after minutes the executive who is in the hotel called me and said it will take around 45 min more to make it! These are all fine and there is nothing to complaining up to this point. I have decided to cancel the order of worth rs.123. As the cancel charges, they have charged rs.73 which is more than half of my order rate. Why do i need to pay more than 50% of the rate which is literally not my mistake? In the predefined message they are saying that the restaurant has already started to prepare your order and so that we need to pay them compensation... But what for i need to pay for them who is not even proper in mentioning their available from time... Is that the mistake from my side...? Do i need to be safer by choosing cash on delivery? I am very much upset with the cancellation charges you put up on your customers who are not even guilty.

I ordered full chicken tandoor at rs.345 from chulangan, kahradi.
Received only half and then i complained on swiggy customer care number. I got reply from their side i. E. "we can give you 30% amount coupons back".

I requested them, pay me 50% amount coupons as i received only half chicken tandoor. They refused to do it.

I am no more happy with swiggy. I want my 50% money back or coupons of 50%.

Otherwise, will not prefer swiggy to anyone.

Had made an order for berhouz biryani at 8-33 pm today. Got message that order has been confirmed by restaurant and saw in swiggy tracker that food is being prepared. At 10-30 pm after 2 hours the order was cancelled for some issue with your delivery persons. I spoke to berhouz and they confirmed food was ready by 9 pm. My son cried not getting it.

Placed an order on swiggy today and paid online for it. An hour later deliver guy cancels the order. He was not even in my society which is a very big place in itself and has hundreds of flats. They charged me 75 rupees for his inability to locate such a big and popular society. Customer care was unhelpful. Reason given was that i was not answering their phone calls. Well, i did not get a single phone call. And since he wasn't even in my society, i wasnt expecting a phone call. Ordered 15 times in the last 30 days and never had this issue. Won't be ordering again.

Whenever any swiggy delivery guy comes they never have change with them. Even if it's a big amount or small amount we have to only give the change.
Everytime that is not possible. They giving me back 30 rs or me giving them 166 rs what is more sensible?
And plus they have no manners to talk.
Even if we mention while ordering in the comments that i need extra change they do not bring it.

After knowing my location, they sent the payment option that only net banking is acceptable and no cash on delivery is available. After giving the required details for net banking they took the money but cancelled the order. Rs.1005/- was debited from my account. Date of cancellation is 9.10.2018 at 7.03pm. They also sent the message that refund is done but it is not reflected yet in my account.
Not only that, the customer care number given is also fake.

Hello, sir/madam,
I am kuldip mahadik delivery boy in Bhandup, swiggy id[protected]
. I have been suspended in swiggy strike time (october), i contact fleet manager but not any one attend call.so reach in hub so hub office mulund is closed. Now i have mark absconded list so i have reach andheri office . So it also close .
What is my fault . Beacuse of strike its happened . So take any action ...& keep get mi login.
Kuldip mahadik(234391)
Bhandup (mumbai)

I am renjini s pillai, having swiggy app installed in my phone with number : [protected].
I have placed an order dated[protected] with order id : [protected] for an amount of 1542.00
The order failed but the amount was deducted from the account
Ac no: [protected],
Transaction id :[protected]

The amount is not yet credited back to the account.
Please verify and do the needful.

Reference id: [protected]

Money not refunded

Respected sir/man,
I ordered food on the 09 october 2018
My order amount was 440. I paid it with my internet banking - fednet.
But the order was not placed completely.
I canceled the order if amount rs.270 because if non availability of the dish.
I got an intimation mail that refund will be given within 5-7 days. But i received only rs.27.00 today
Please solve this issue asap.
Thank u

My order was cancelled due to kfc person miss conversation about address. kfc delivery boy was telling my address location was wrong.check my address location in your billing which was i mentioned exactly below address (i have proof of address, screenshots).
Delivery boy was telling to swiggy person that he was in far location to my address and cancelled my food order.me and my small kid waiting for food from 40 min) and wasted our time, he has argued with me that address location was wrong .
check my billing address.

I had ordered jain food through swiggy.
However the food i received was not jain and hence i could not eat it. The food was waste for me. The payment was made online.
Despite repeated complaints to the support team to refund my amount, the executives were not able to process a refund. The senior supervisors despite being available were not willing to receive the call. The terms say that a refund will be made. However, it's been 24 hours and i have not received any refund.

I have ordered via swiggy two times. I ordered veg item, and i have called them to give veg only. But they have given non veg (Karuvattu kuzhambu) instead of poondu kuzhambu. First time i called them they have replaced that with vendhaya kuzhambu sundal. Two times i last my money and slept with hungry. Please ask them to remove poondu kuzhambu from their menu. I felt very disappointment with that.

Hi swiggy team,

I am regular customer of swiggy and everyday i order food, but i am really disappointed and frustrated by my recent order on 10th oct at 9.27 p. M, order#[protected].
I order from paratha house and delivery guy was there in a hour but it was showing 1 min, he called me as he was unable to find the location, i guided him for 10 min and waiting outside my house.
He was very rude on call and he did not know the location or landmarks i was telling him and instead he started shouting at me that i entered wrong location.
He was still a minute away but then he went to some other location which was showing 15 min away.
I called him multiple times but he never received my call and disconnected every time and after 20 min i received a message that my order was delivered.
I called swiggy customer care and message center as well but i was getting busy ringtone and on messages i was getting reply as traffic issues.

As a regular and loyal customer of swiggy, i am really upset as i was hungry and couldn't have my dinner and the delivery guy did this on purpose.

I genuinely want to file a complaint against this guy, swiggy should take some action against him so that your customers should not bad mouth or to lose the goodwill of at least loyal customers.
Customer satisfaction should be utmost priority and respect for customer’s time and energy should be taken care of.
Swiggy has always supported and has given proper resolution of my queries but this time i had to escalate it to this level.

I hope action will be taken against the delivery guy.

Name of delivery guy : mohammed riyaz
Number : [protected]
Order#[protected]