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Updated: Dec 2, 2025
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U
Uma Chauhan
from Hisar, Haryana
Sep 20, 2018
May 16, 2023
This thread was updated on May 16, 2023
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Address: New Delhi, Delhi, 110023
Website: Swiggy.com

I ordered 6 items from swiggy today below are the details:-

Aloo gobhi -2
Kadhai paneer -1
Sahi paneer -1
Dal fry -2
But 2 items from above were missing one is kadhai paneer and other is aloo gobhi. I tried to contact customer support they said we will pass your feedback to restaurant. I ask them to refund money but they refused by giving excuse that their guidelines don't allow them to do so. I want people not to use this stupid app. They are fraud.
Swiggy customer support has been notified about the posted complaint.
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I had asked for kesar barfi which cost me 210 rs but instead i got rabri which would hardly cost 110 rs when i asked for at least compensate 100rs for the difference but they said we are really sorry
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I have ordered 3dosa and sambar vada at rathna cafe, Chennai. I received only minimum quantity of sambar and chutney. I spoke to the restaurant they said me that they have properly packed and said that the delivery persons are taking items on the way to deliver.
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i ordered 2 burgers and Pepsi. they didn't deliver pepsi
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I ordered a chicken biryani and a plate of chicken seekh kabab and the kabab was missing in my order . When i contacted them they didn't even respond or refund anything

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    Sneha Bhaumik
    from Durg, Chhattisgarh
    Sep 20, 2018
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    Address: Kolkata, West Bengal, 700031

    This delivery boy abhijit mondal (Contact number [protected]) doesn't know how to deal with the customers. He behaved very badly with my father. I gave him the exact location but he quarrelled with us that we have him a wrong location and we had no idea how to read google map. Please don't hire this type of delivery boyz.. They are very much rude next time i will be filing this complain to police
    Swiggy customer support has been notified about the posted complaint.
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      Jessi Singh
      from Mumbai, Maharashtra
      Sep 20, 2018
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      Swiggy needs to employ literate people to deliver food. I had ordered a pizza from dominos which is near my residential area within 500 meters. I’ve been ordering from that place since childhood now and still the delivery boy (Akshay kadam) claims that he couldn’t get my address. Numerous deliveries have been made at my place and illiterate people like him don’t know how to talk to customers too. This was completely disappointing. I’m 100% sure that that guy must be lying about his identity as well. Never gonna trust swiggy and it’s employees.
      Swiggy customer support has been notified about the posted complaint.
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      Full food is not being delivered . 30 percent of food is missing .When contacted the hotel they told they have given full quantity only . So the problem is with swiggy delivery boys . Take it serious and see what can be done . Totally upset and not worth it .
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        R
        Ravi N Mukherjee
        from Ranchi, Jharkhand
        Sep 20, 2018
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        Address: Ranchi, Jharkhand, 834001
        Website: Google. Swiggy

        I have placed an online order for sweets from bengal sweets. Thane west on 16.09.2018 of rs192.00 paid from my s. B. I acount to deliver the same at royace enclave. Hiranandani estate thane west but neithe the same was delivered nor my said amount was refunded. So refund the same immidiatly. And don't provide such poor service. R. N. Mukherjee. Advocate
        Swiggy customer support has been notified about the posted complaint.
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          R
          Ruchik Modi
          from Alwar, Rajasthan
          Sep 20, 2018
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          Address: Surat, Gujarat, 395009

          Hi this is ruchik modi ordered the food from tummy fillers, adajan, surat,
          Ordered food was unhyjenic and used stalen bread in burger moreover it wasnt eatable.
          So, i threw my ordered food in a dustbin
          Could you please refund my money in a paytm wallet???
          My mob number is [protected] also linked up with paytm.
          Legal actions will be taken if my above complaint not solved


          You will lose your valuable customer like me if you don take some positive
          Action against tummy filler because he (Tummy filler restaurant) is not serving a hygienic food, it's my request you
          Swiggy customer support has been notified about the posted complaint.
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            S
            soumya100599
            from New Delhi, Delhi
            Sep 20, 2018
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            Address: 110018

            I placed an order, today, 20th spetember at 2:18 pm. I received my order on time but it was the wrong order. I called the helpline and they told me that they'll send the replacement as soon as possible, i. E. Within 25-30 minutes. I didn't get the order. Then i messaged again and they tell me that the restraunt is too far for the executive. Now they have reassigned the person. It is already 3:50. I haven't got my order yet. This is the worst service i've ever got from swiggy. I had to leave for work at 4! When will my order come and when will i eat it. Total waste of time and money. You should be compensating for such carelessness.
            Swiggy customer support has been notified about the posted complaint.
            Sep 20, 2018
            Updated by soumya100599             I didn't even order cucumber but they gave me cucumber with no capsicum

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              D
              darpan kochhar
              from Mumbai, Maharashtra
              Sep 20, 2018
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              Address: Mumbai City, Maharashtra, 410206
              Website: Swiggy

              I ordered at around 11 or 11.15 pm from chinese station on 19th of sept the order got received normally i got a call from deliver boy saying i will not come to ir door steps come to the gate and collect ur order i objected and asked the reason he gave unacceptable answer when i said so i cannot collect the order from the gate cancel my order he said i cannot do what u want to
              He talked very badly and rudely so did i
              Is this the way and ppl u keep he was talking like a goon this is not done swiggy
              I am ur daily client u can check i never got such a pathetic issue it's really unacceptable
              Swiggy customer support has been notified about the posted complaint.
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                S
                Shambhvi Verma
                from Delhi, Delhi
                Sep 19, 2018
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                delivery boy misbehaving

                Address: New Delhi, Delhi, 110049

                I ordered food from Swiggy today.. And first the delivery boy couldn't get my address, then he said the gate to my apartment isn't open(it's always open), then he misbehaved with my security guard and shouted at me for asking him to deliver food at second floor... Never expected such unprofessional behavior from Swiggy... Moreover I tried calling Swiggy customer care, No response obviously....
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                T
                Tania Ray
                from New Delhi, Delhi
                Sep 18, 2018
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                Address: New Delhi, Delhi, 110008
                Website: Swiggy

                I placed an order today. Due to network issue my phone was not reachable. I called delivery executive through my landline explained him the address. Waited for him on road for 10 mins. Suddenly he got my order cancelled. On call he misbehaved with me. How can you cancel my order after i called you and explained my address? I contacted help from swiggy app. After telling the executive that i called delivery executive. He is not ready to listen. He is constantly saying that delivery guy called you and your number was not reachable.
                This is very unprofessional behavior. Never expected from swiggy. I am a regular customer of swiggy. Pls get my record checked. And that too you guys misbehaved so much. Earlier swiggy had a better standard.
                This complaint is the last one i am doing. After this if you don't solve the issue. I will stop using swiggy.
                Swiggy customer support has been notified about the posted complaint.
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                  B
                  Behram Toddywalla
                  from Mumbai, Maharashtra
                  Sep 18, 2018
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                  Address: Mumbai City, Maharashtra, 400002

                  Items from my order were missing.. I called customer service and spoke to one of the dumbest and laziest executive IMTIYAZ. When I told him my problem, first he said THE RESTAUTANT HAS CLOSED FOR THE DAY (this is at 16:30) ... When I confronted him .. then he says THE ITEM IS NOT AVAILABLE.
                  then I asked him what should I do when you're customer service is pathetic ... He asked me to order somewhere else and take a refund for the missing items ...
                  Such pathetic ### are a shame on swiggy and a shame on humanity on the whole.
                  I took the riders number from THE NUT JOB and called the rider and also called the restaurant.
                  The restaurant confirmed that the rider had not taken the missing items and the rider confirmed the restaurant didnt give him the items (typical indian mentality, they blamed each other). The rider voluntarily agreed to deliver the items
                  Swiggy customer support has been notified about the posted complaint.
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                    A
                    ABHAY BHATNAGAR
                    from Mumbai, Maharashtra
                    Sep 18, 2018
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                    Address: Lucknow, Uttar Pradesh, 226016

                    My order i’d [protected], the packet was delivered half open and in total mess. Cant even imagin eating such unhygienic food.
                    It’s also seems some content in the packet was missing, the taste of the food was also not same as compared to what i had ordered earlier.
                    Please get it rechecked if at all order got exchanged.
                    Packet is laying with me in same condition as it was delivered to me, please ask somebody to collect it back.
                    Regards
                    Abhay bhatnagar
                    [protected]
                    Swiggy customer support has been notified about the posted complaint.
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                      A
                      Alwynseq
                      from Jolarpet, Tamil Nadu
                      Sep 18, 2018
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                      Address: 560005
                      Website: Www.swiggy.com

                      Hi on the 17th of september 2018 at 8.38 pm i placed an order for mamushroom manchurian (2plates) from fresh bites. The restaurant confirmed the order and the delivery guy was suppose to pick up the order and delivery. How ever i waited till 10pm almost 2 hours and dint receive the order. I received a call from swiggy from a guy he said his name is jaydev with employee i'd 1804 (Not sure if its right) he said he will deliver it or will compensate for rs 75 i said no.
                      Swiggy customer support has been notified about the posted complaint.
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                        Pramod Sethi
                        from New Delhi, Delhi
                        Sep 17, 2018
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                        Resolved

                        Address: New Delhi, Delhi, 110026
                        Website: Www.swiggy.com

                        Ordered 3 times at exactly same time 2 were deleivered and third was cancelled after waiting long saw email from swiggy that order was cancelled no reason explained felt so embarrassed in front of guests had to order again and was immediately accepted this has happened many times i given more than one lac rupees orders and still no courtesy to even inform this blunder act done today
                        Sep 18, 2018
                        Complaint marked as Resolved 
                        Received call from swiggy and executive apologise so surely i am satisfied hope this wont be repeated again
                        Swiggy customer support has been notified about the posted complaint.
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                        Complaint have been resolved appreciate swiggy responce thanks
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                          Shubham Pandey12
                          from chennai, Tamil Nadu
                          Sep 17, 2018
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                          Sir i have received wrong item. I placed order from swiggy website. I received very salty aloo paratha & wrong item given i ordered for tea they have given me coffee. After placing order restaurant tell chaat is not there so i told them to give aloo paratha in place of chaat. When i contacted support & told them they are not giving compensation as i got tea & too salty aloo paratha. I request to take strict action against swiggy. Kindly refund my hard earn money. Swiggy you have cheated me.
                          Swiggy customer support has been notified about the posted complaint.
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                            goswamidhruv
                            from Jaipur, Rajasthan
                            Sep 16, 2018
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                            Address: Bangalore, Karnataka

                            I have placed my order on 16/09/2018 id-[protected] and this application showed me order delivered but i never received my order. the customer care guys do not pic-up the calls and those on chat provide wrong information.the delivery guy was very rude and said he cannot help. i had to make my dinner myself.i want my money back and will never use swiggy again. you guys are bunch of cheats and using fraudulent means to make money this is totally unacceptable. i will sue you guys in consumer court .
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                            Swiggy customer support has been notified about the posted complaint.
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                              palasubr73
                              from Hyderabad, Telangana
                              Sep 16, 2018
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                              Address: Hyderabad, Andhra Pradesh, 500073

                              Hi,

                              I ordered food through swiggy app and made a payment through my sbi internet banking for inr280, on completion of payment got a message from atom technologies reference no. Igaejehaj8 that payment is successful and my sbi statement reflects the same.in spite of making the payment still by order was showing pending payment. Kindly refund my amount.
                              Please contact me at [protected]@hotmail.com and care share the evidence

                              Thanks
                              Palani
                              Swiggy customer support has been notified about the posted complaint.
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                                g.8879008955
                                from Mumbai, Maharashtra
                                Sep 16, 2018
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                                Address: Mumbai City, Maharashtra, 400059
                                Website: www.swiggy.in

                                I had placed an order through swiggy for chicken kabab biryani paying rs 185 on 14th september 2018 however was delivered chicken tikka biryani. I noticed the same on opening the order received and immediately contacted their customer care via chat and notified the same and requested for an immediate replacement of my order to be replaced with the actual order placed or a full refund however was offered a mere rs 50 coupon which i mentioned i did not want and requested for a full refund or replacement. I requested for the matter to be escalated and call arranged from a manager to get the issue resolved asap and get the order replaced however the executive disconnected the chat and no one ever bothered to respond despite of even dropping them an email.

                                Swiggy order no. [protected]. Complaint no 5249758.

                                Please assist.
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                                  J
                                  Jahanvi Das
                                  from Delhi, Delhi
                                  Sep 15, 2018
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                                  Address: Faridabad, Haryana, 121010
                                  Website: Swiggy

                                  We ordered some food from swiggy and waited for almost one hour. After calling the person who was the incharge for our delivery we got to know that he went towards sector 16 though our order was to be delivered at greenfields colony, faridabad. On calling him he told us about the address issues and was saying to cancel the order as soon as possible and refused to deliver our order at the required address, he was really rude and was shouting and yelling at us! This was a really disappointing and i would look forward for a faster refund!
                                  Client name - vijay kumar
                                  Swiggy customer support has been notified about the posted complaint.
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                                  Hope your company does not train the delivery boy that how to deliver an order.. today I placed an order no. [protected], after reaching the delivery boy call me up and say your address is this this this I will not be able to come to that address. Ok no problem but his behaviour was not able tolerate till... Assam
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                                    Padma Guruvanantham
                                    from Chennai, Tamil Nadu
                                    Sep 15, 2018
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                                    It's really shame to tell you that swiggy delivery people are driving so reckless and didn't care about the life of commuters around them. One of the delivery boy drove at a demon speed today and couldn't control his ride when he found no place to move ahead in a small street which lead to an accident causing head injury to my father. We afraid to go on the main road because of this thing and now it again happened on a very small narrow street in tiruvanmiyur haven't you taught your people that human life is more important than delivering food and too the boy who rided the bike didnt wear the helmet. When i wanted to inform it to the swiggy, i come across many such other complaints which didn't have any response even for namesake. We really wanted you to take an immediate action towards this kind of activity and stop shedding blood on the roads. Thank you
                                    Swiggy customer support has been notified about the posted complaint.
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                                      akanksha Bajpayee
                                      from Lucknow, Uttar Pradesh
                                      Sep 15, 2018
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                                      cod not available after cancellation of the order

                                      Address: Lucknow, Uttar Pradesh, 226010
                                      Website: Swiggy

                                      I cancelled my order once on 10th september 2018 and cod as a payment option was made unavailable for me. When i sent them a mail asking them the reason for disabling the option they told me that the option can only be unlocked after 5 to 6 successful online transaction. This is completely arbitrary and violates section 2 nnn (B) of consumer protection act, 1986....
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