Swiggy Complaints & Reviews

Have already complained before. The same repeats every now and then. Items which are unavailable are put in the app thereby misleading people in ordering them and then the order getting cancelled. And we have to wait for a week or so for the refund. This has happened multiple times. I can see items available on the app and later they are cancelled due to unavailability. Have lost a lot of money. I don't think i have even received any refund for some of the orders. This happens usually after 8pm or so, when i order an item and i rely on it for dinner and after sometime it gets cancelled. By that time all the restaurants are closed. I end up starving and don't even receive the refund immediately. The least they can do is provide me a coupon so that i can immediately place a fresh order. Im a regular customer of swiggy and i request to please stop showing items that are unavailable. It's is really misleading.

I placed an order from swiggy app to green chic chop. The delivery man cancelled my order without my knowledge and i have been charged rs. 75/ for this. This is not my fault. Kindly revert my charges. This is highly unprofessional attitude. Everyday i place two three orders from swiggy and have never dealt with any such issues.
As a regular customer, i should be given some consideration. This is purely the mistake of the delivery man who could not find the location.

To whoever it is concerned

Firstly, we need to have a strong law or a monitoring organisation to prevent companies like swiggy to operate this way as they operate on their will without caring for the customer and law.

Incident details:
Swiggy order from app, september 9 2018 around 9 pm, order# [protected]
Please find the attached screenshots of all details.

Description:

-i had placed an order for 2 big joe lamb burger for rs. 336 to delivery boy. When i opened the package i saw only one burger and one packet of chips. I called delivery boy he asked me to call support.
-i called support and informed the same, they said they will re-order the missing burger on my behalf.
-then when i checked my partial order which was delivered, i see it is not even a lamb burger it was chicken burger, so i called support again. Then support said they will call the restaurant and find out. Support person comes back saying he was not able to place order for the same product as it was no longer available.
-i gave support 2 options, either they could send me 2 lamb burgers i ordered for otherwise cancel. I also told that i dont want the single chicken burger as i didnt order for that and it was mistake from swiggy.
-i asked them to refund the money to my back account, but the support person said that is not possible, he can only give me coupons in my swiggy account for the amount as per company policy, as they are not willing to refund to bank account so i requested for a manager call back
-i sent email with all screenshots to [protected]@swiggy.in, but it is been 48 hours but no response
-on the same day after an hour i get a call from [protected], someone by name ravi, he said he is the supervisor. I explained him whole issue. He assured me that his manager will call me in the next 24 hours and he will send out an email asking for my bank detail to initiate the refund.
-i waited for 24 hours, now it will be 2 days but no response on email, no calls from swiggy.
-now when i call customer support, my calls are not directed to any support personal, instead i get a automated voice message saying something like sorry for the cancellation of the last order and you will get a refund to your swiggy account in next 24 hours

Secondly, i hope anyone reading this understands the kind of service swiggy is providing, no resolution in time, false information and commitment to consumer, no option for customers to followup (Denying customer to call again for the same), not following standard policy and procedure as agreed between swiggy and their customers, no responsible managers, no customer relationship wing and no proper support swiggy etc.. Etc, basically it violates all basic business conduct with any consumer in india by swiggy.

Please find the screenshots.

Seeking help and necessary action for this.

Thanks,
Debajit borah

Hi,

Regd. Order [protected], i'm not able to get any response or reach out to you over phone.

Address was mentioned clearly but still your staff didn't deliver the item and i was charged 75rs which needs to be refunded.

It is wrong to say that your delivery executive was at our doorstep for delivery of food and gave a ring. We are in our house only since morning and there is no need to give us a call as informed by your delivery executive.

Also, there's no way to reach out to you unless there's an active order.

We are entitled to complete refund.

I had ordered from thalis of india mutton thali two
.
My parents both are unwell after eating the food. The salt was too much.. The quality of the food was extremely bad..
The order number is [protected]

The rating was.4.5. Which made me believe that the food is of good quality

Please tell me what's the way forward

Regards
Christella
[protected]

On 5th august, i placed an order for 3 chocolate shakes. I didnot get my order & money got deducted. I called swiggy they said my money would be transfered back. I have not received the amount till now.
After keeping me on wait for 10 days they asked me to get deatils from phonepe.
Now when i got the the merchant id sw_pp_[protected], they are saying on chat support they cant refund as per their policy.

Its a matter for fraud.

I have ordered chinese manchurian noodles without onion, garlic (Swaminarayan) food from jay bhavani vadapav, prhladnagar - ahmedabad through swiggy cash on delivery. I have mentioned instruction. I called so many times to
Jay bhavani but they didn't receive it. I called swiggy customer care to tell them food is no onion, garlic but also not received call. Food is orderd with garlic manuchurian. Then i called again to customer care swiggy reorder same item again mention no onion, garlic again they gave me same garlic manchurian.

Swiggy customer care deined to replacement and money refund and my food and money wasted.

Date: 09/09/2018

Hey hi,
On the 6th of september i have ordered dominos pizza from swiggy app via my debit card. The final was 474 including gst. My order number was#[protected] has been cancelled due to the delivery excutive met with an acciden, the swiggy told that the amount will be refunded in 2 to 4 business days. Today i have conformed that the money has been refunded but the bank has still not deposited my money in the account. I kindly request you to please consider my mail.

Thanking you,
Yashwanth.

It was my b-day when i 1st time ordered from swiggy as per my daughter's wish. But have not received any order instead received a notification that it was delivered. And moreover customer support exe. Instead of helping was trying get rid of me by requesting the order again. Why should i and will ensure all my network not to go with swiggy. A bad service provider.. Pathetic and totally dishearten.

I do not understand their service. Worst app. I ordered a meal yesterday and then i called them to provide special instruction about the order. I thought that the man heard and understood what i told him. After a while i am getting a message that my order has been cancelled and they are charging cancellation fee also, even though i did not cancel it. I do not understand why should i pay cancellation fee on something which i have not even cancelled.
When i contacted their customer care, they just directed me to chatbots (Computerized customer service) which obviously doesn't understand the customer problem and repeat the same thing again and again.
It is saying that i contacted them to cancel the order which is completely false, i called them to convey special instructions about the order, not cancel it. Since they couldn't understand it, they cancelled it on their own. And when i called them, they will literally block your number. Seriously they have this much audacity to do this with the customers. They won't care to interact with you manually. As soon as you enter your registered number, a computerized voice will say we can't help you with your previous order.

My order number #[protected] placed my order without even knowing if the resturant is open or closed. The delivery boy is calling me after 1:30 hour that the resturant is closed or he is not able to find the resturant and i am getting messages from swiggy that your order has been dispatched. But i did not get my order also.

These kind of things were never expected from swiggy. I would never ever use swiggy again for ordering...

Today i ordered 1 kadhai paneer & 2 pizza whereas i received only 1pizza and 1kadhai paneer. I complain to delivery boy but he didnt know anytjing about this. He said i will ask to restraint owner. My order no. Was [protected]. Now it is 01:50 pm.. I placed order at 11:30 pm. Repeatedcall there is no response... I called up several times.. But no response... So i want my money should refund.

This is the first ever time i am ordering on swiggy. Worst ever service. It took 1hr 15 mins and still more will be taken itseems. Finally​ cancelled it as my hunger itself got satisfied on its own.
I repeat, worst service i've ever seen in the first tike itself. Highly disappointed and frustrated due to your poorest service.
I suggest you to please close your delivery system itself. What's the point in having this when you can't deliver food when someone's hungry in that too almost 2 whole hours to a home which is just 2 streets away from the drop location?

Dear sir

I am your routine customer & i am very surprise to see that from last few months service and behavior of your executives has been changed totally.in one of my recent order i have faced misbehavior by your executive and another order mismanagement by your executive. I am not pointing out the name of your executives but i am not understanding that are you not paying your executive enough salary or you recruits uneducated staff.

Also there is some disconnect i have faced in your customer order cancel team.in my last canceled order your team mentioned reason of cancellation is customer not picking phone. But actually i have spoken by your executive twice & he was misbehaving.

I do not knows who will change it. But you are in service industries & in service industries good customer service/satisfaction is the key of success.

Hopping that you will take it seriously.

One of your tiny customer.

Hello sir iam sri manjunatha enterprise manager your kichan inchrager mr. Sridhar so bad everytime i call not picking phone l will call onther mobil lifting phone and immediately telling iam busy iam a gas delear jp nagar sri manjunatha enterprise will supply 5kichen amount balance december20170 to august 2018 not respond what next iwill stop hebbl kicten tommrow supply if you any clarification please call [protected] iwill expect your call

I'm a regular customer and I order almost everyday. Recently I have been having issues in getting my orders delivered at the right time and right place. I live in Delhi and I have come from South India. So I'm not so comfortable with the language or the place. And if you send me delivery guys who literally have no clue about the location or the direction to reach there, you're making life very difficult for me. And recently the tracking screens have also not been working properly. I once faced a situation where I had to walk around 2-3 kilometres to get my order at 11pm because the delivery guy didn't know the location. Please look into this matter, keep delivery guys who know the directions pretty well and please make sure that this isn't repeated. Thank you

I have ordered food and delivery was not on time because of less fuel on delivery boy's bike. Delivery boy was manohar kumar . Also when u raised this complaint in customer care chat the executive gagan N was so rude and arrogant that he was not even listening to my complaint and was in rush to close the chat so I want swiggy to take action against them my order was delivered in delhi.

I have placed an order using swiggy app with bhukkad by nature bearing order no. #[protected]. This was my first order with you and i was shocked to see the quality of chicken which was delivered to me. I have clicked the photos of the same but they are not being uploaded due size limitation. I had a very bad experience and would never recommend anyone for using swiggy.

Hi team my self mod yasin i have came to that there is a opening in swiggy pdp boys so i came to interview today morning 06/09/2018 i have attended the interview mad training and app training also but when i came to collect the bag and i'd the document department person is not giving the i'd in order so i told him plz give in order. He told i[censored] wat work wait or else go swiggy is not depending on u

Yesterday I got mail from Swiggy saying that 50% off sale from 11 PM to 2 AM with TnC applicable. however same TnC was not mentioned in mail.

I waited till 11pm and when I checked the offer was not available.

Customer care executive confirmed that offer is available however same is not applicable to me.

My complaint is if its not applicable for me why offer was communicate to me. due this communication I had to waste my sleeping time.

If it is communicated then offer should be visible in application.