Swiggy Complaints & Reviews

Address: Ahmedabad, Gujarat, 380007

Don't order from swiggy they are cheating with us. We have already given special instructions for make it jain and restaurants have no jain food but they started making food and we ask to cancel they have charged 50% of our money. Be careful guys.

In this fraud freezland restaurant is also involved because they could call us and inform that this item is not available in jain so what should we do but they start non jain food and ask to pay 50%

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Address: 110005

Website: partner.swiggy.in/login

Have been struggling since a month to get my restaurant register with swiggy. I have shared everything on mail and received signature confirmation mail from them but after that, they are not replying. Followed up with them 100 of times but they are testing patience level.

Atleast i should be informed about the updates. And also they have not uploaded the contact number. All of the concern persons are making fool by taking other employs name.

Rest id - 69825
Rest name - a3a chaat choupal
Address - a5/25 lal quarter krishna nagar
Cont - [protected]

Person who took my docs - nischal akshay (Nischal. [protected]@swiggy.in)

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Address: Mumbai City, Maharashtra, 400057

Website: Swiggy

I orderd pizza from top pizza, first of all i did not recieve any call for confirmation, after that ot took almoat 1 hour to deliver it. When opened the box had one bite of pizza it was yuck. I had second bite of it i felt like vomiting. It was s. Elli g very badly ehen checked it was not cooked the dough was stale. Cheeze was also smelling very bad. It had become cold also. I felt like they delivered stored stale pizza staight from dust bin.
Did i pay 270 rs. For stale food or to get sick of it. I want my money back or the good coocked pizza again for which i have paid.

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Koushik16dey

from Kolkata, West Bengal

Oct 22, 2018

Yesterday i ordered for 3 ice cream from natural ice cream. When i received the items all of them were melted. The delivery executive had no idea about the location and was moving here and there and took around 30 mins to get the products delivered.

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Address: Mumbai City, Maharashtra, 400061

Website: Swiggy

I hav ordered pizza of 203, my amount got debited but i didnt get my refund of 203 rs yet! Its been over 1month please help because i have calld many swiggy customer care nos they are not helping me they are sayn the amount gets auto refunded but its been 1month still not recieved my amount neither i am able to contact them i hv had a chat with them as well no body helps pls help me i need my money backðŸ˜ðŸ˜ðŸ˜

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Kiruthika Palani

from Chennai, Tamil Nadu

Oct 22, 2018

I have ordered ice cream from cream stone in Anna Nagar, order no [protected] . We were disappointed with the quantity we received and ice cream which we received is melted from the shop. We haven't
expected this from swiggy . This is the worst experience with swiggy.

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Salomon p

from Mumbai, Maharashtra

Oct 22, 2018

I'm Salomon p working in swiggy as delivery partner.my ID 251023...to day 12:59 I deposit 1600 rps in wrong I'd .(251823).. plz I need dat transition ID to refund my money..

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akshay5592

from Mumbai, Maharashtra

Oct 22, 2018

Now.my location is change...but who one using my phone no.and ordering foods without asking...its irriated for me.please action those person and secure my no.or cant using any one when that person not available at that place.

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Address: Ahmedabad, Gujarat

Website: Swiggy

This is the complain of all the people of our area that your delivery people are worst and so badly behaving people. Your man ask a person sitting in a car to come out and says him better learn how to drive or otherwise i will show u your aukat and than starts fighting with that driver and beats him. Says bad words to him. And also your driver said that better donâ€™t challenge me otherwise i will beat you!!!. This happens many times in our area and in many areas of ahmedabad. And our area is going to file a case against swiggy in court about the bad behaviour of your delivery people towards general public. We are giving u last chance, if one more time it happens we are surely going to file a case in supreme court against swiggy

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Address: Mumbai City, Maharashtra, 400063

Website: swiggy

Charged thrice for same order 13th oct...
Order # [protected] at 1 pm did not deliver, showing delivered at 2:13 pm.
Swiggy call centre told me to consider this order as cancelled, money to be refunded
I reordered same food order # [protected] at 2:19 pm
Another order # [protected] was created which is clearly a duplicate order and charged 2 times

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Oct 19, 2018

Updated by jeet18 I have been charged thrice for same order on 13th Oct.. from Sarvodaya pure Veg Andheri East..
I ordered # [protected] at 1 pm but the delivery person (Sagar Soni, as per app) never delivered the food, which is showing in history as delivered at 2:13 pm..
I spoke escalated as food was not delivered for more than 1 hour and delivery person was not reachable, and received call from Swiggy call centre executive.. he clearly told me to consider this order as cancelled and money will be refunded to my payment mode Amazon Pay in next 24 hrs and advised me to reorder if I want the food..
I reordered exactly the same food order # [protected] at 2:19 pm and paid again from Amazon Pay, which was delivered by Ankush Kumar at 2:55 pm.. looking at my account I realised I have again been charged twice for 2nd order, please note the order time 2:19 pm, deliver person Ankush Kumar and delivery time 2:55 pm is exactly the same and I have been charged twice for same delivery, I really don't know how this can happen. Another order # [protected] was created which is clearly a duplicate order.
Now l have 2 unresolved issues,
1. The cancelled order amount is yet now refunded after 6 days.
2. The delivered food has been charged twice with same order time, delivery time and delivery person. One amount has to be refunded immediately.

So I have been charged thrice for the same food, is this Swiggy ehics, way for working, cheating customers, and creating fraud in e-commerce and food delivery space! This is ridiculous and I want immediate resolution . Do let me know to whom this issue has to be escalated at Swiggy, consumer forum or even enforcement agencies, as I can take this fraud done on me by Swiggy.

Manu

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Address: Mumbai City, Maharashtra, 400002

Late delivery by more than 3 hours still not delivered our food... Around 30 calls we make but no one responded our calls... Not delivery person... Oour order no. Is [protected]... Unorganized company it is.. Swiggy company aim is to deliver food to customer as per their request but in our case they fail to fulfil the same for which they are servicing. We will definitely advise
Our relatives and friends don't choose swiggy any more.

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Address: Faridabad, Haryana, 121007

Hi guys,
Ordered food in swiggy and the order is also confirmed by the restaurant then i was waiting for the food but 1 hour passed but i didn't get the food then i called the delivery executive then he is telling me one of the items is not there, then i called siwggy customer care care for the same, then the executive requested for any other items in the same restruant so that he can place the order on behalf of me. Again after 15 mins they cancelled the order. This is 5th or 6th time i am facing the issue with siwggy. Ordering food in swiggy is mental torture

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Address: 201005

Website: www.swiggy.com

I ordered something from a restaurant called veg mantra today. At first there was no delivery executive assigned for almost 20 minutes. After 20 minutes there was this piece of # (Delivery boy) named "arun" was assigned. The delivery originally was going to take around 42 minutes and the time was more than that hence i called up the delivery boy and asked him that how long will he take and i think i did a mistake by saying that because after this the guy was so # rude to me. He started with "bhai aapko pta hai mai kaha se aa rha hu" then he himself described that he came from a very far place and i believed that. Again i asked him that how long will it take amd then i got another surprise. " in front of me he asked the restaurant to cancel my order with me being over the phone with him and listening to that. Then after two minutes the guy called me back and informed that it is going to take 30 minutes more. I bursted on him after that amf promised him that he will not be able to keep his job now as the way he has spoken to me was pathetic and gross. Then i called customer services and the call was answered by someone named "mathew" who was laughing continuously over the phone while i was telling him the entire situation and then he passed the phone to his manager named "mazhar" who without listening to my problem disconnected the call. I would request swiggy to please throw these kind of people out of the company. They are good for nothing and it could be possible that they can end up mixing some poison in the food and take advantage of the situation. I want it actioned as soon as possible.

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Address: Mumbai City, Maharashtra, 400069

Swiggy has delivered a non veg burger instead of a veg burger! I need a refund for my order asap as such grave mistakes cannot be tolerated!! This is a vegetarian home and someone ended up eating a non veg burger in spite of being a vegetarian. I hope you/ mc donaldâ€™s understands the gravity of their mistakes!!! As a customer iâ€™m outraged at how you can do this confusion between veg and non veg living in a country like india!!!

I have initiated a chat conversation for complaining but no response from swiggy.

Attaching image of the order received. My order is present in trail mail.

Kindly process a refund asap and take the necessary action against whosoever responsible for this!!!

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Address: Chennai, Tamil Nadu, 600034

Website: Sweegy

I ordere food every time something happens with u guys delivery executive says i have cancelled the oder until i make a call and ask hem he dent update first call i did discount my call.. And pls check my account u will find about the other orders giving opend packages.. I orders for fried rice gave me plain rice when i call ur excicutive he says iâ€™ll give u a 30 rupes cupen what the hell man i oder food giving 150 u guys give me plain rice where u have paid 150 for it every time now i am deleting this app my last oder id [protected] and ur executive his number who cut my call answering cool to me his number â€[protected]â€¬ do something i am tired o[censored] guys swiggy is worst wasted our food time

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Jyothi Nanu

from Bengaluru, Karnataka

Oct 18, 2018

I'd [protected] amount of 125 not refunded to my account [protected]. Kindly reimburse my amount.

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Jyothi Nanu's reply, Oct 13, 2018

21998485792 I'd till now amount is not refunded.

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Address: New Delhi, Delhi, 110087

I had placed an order on 14th October 2018 (Order #[protected] ) from Swiggy while i was at my guest's place. The order placement time was 10PM and was showing me to be delivered in the next 30 mins, but the order was delivered at 11:15PM. The received order had an item missing and i informed the customer service about the same along with the late delivery issue. They only gave me an option for the replacement of the missing order, i denied because i had to leave the place and could not wait for another hour or so and ask my guests to stay awake for the same. I requested for a refund of the missing order. I was constantly denied and then i was told if i don't want a delivery at that time i can ask for the delivery anytime in the next 48hours. The guests were not going to be home for the next 3 days and i denied.
After following up with them on 17th Oct 2018, i was told 48 hours have experienced and now they cannot deliver or refund. I called the customer helpline but they were helpless about their system settings and gave me sorries for giving no refunds/delivery. It is their responsibilty to follow up on an issue and the resolve if i had already made the payment. The customer service was really pathetic and irresponsible. I felt cheated and the reason i am filing a complaint.

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Shailesh Tambe

from Mumbai, Maharashtra

Oct 19, 2018

I placed a order at 8pm at 10oct2018 and after 2hours 15 Min my order gets cancelled without informing me I had already made payments there was birthday party of my daughter and I was insulted very badly in the party they were not even bothered to inform me abt the cancellation for that 2 hours this was the worst experience from online site

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I have ordered some foods on yesterday at 17:42 hrs and accordingly payment has been made via credit card through phone pe app. The order has been accepted but it has been canceled after 01 hr without any proper reason. The amount that has paid still not refund back. It was my 1st order in swiggy that made me disappointed. So i claim compensation of double order amount that should be refunded back to me immediately.

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Address: 110047

I was waiting for my refund till 6 oct amount of 1499 i had odered a pizza on 6th oct after waiting for 2/3 hours they cancelled my oder after that i complained for my refund after having a lots of conversation with swiggy till now they are not giving a proper information nor they are refunding my amount.
Kindly please do the needfull as am pissed up with it now.
Mine oder number was [protected] from [protected]

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Bibhu Prasad Khatua

from Ramanayyapeta, Andhra Pradesh

Oct 16, 2018

I have ordered chicken fired rice but I received veg fired rice on 9 Oct 18.

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Drpkhazra Cardiologist

from Kolkata, West Bengal

Oct 16, 2018

Your order #[protected] has been cancelled since you failed to respond to our delivery executive's calls..
i responded to his call
can check the call record of erand boy
he threatened to cancel my order locating himself just 100 m from my residence south city in jodhpur park

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Address: Kanchipuram, Tamil Nadu, 600096

This is ariharan from chennai... The person who is delivering the foods are going very fast in two wheeler even if it's street as well main road... Today i saw one of the incident because of your unrespected person hit the cow in the road... Very worst the young ones who have joined in your ofz... Kindly give the instructions and follow some rules and regulations...

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Address: 560066

I have given order at 12:52 pm but after one hour order is not delivered.
Not even swiggy called me for the delay reason. I have missed a very important office meeting for this delay.
Want to take strict action against them as they are not treating their customers well. And this is not the first time am facing it.

Mob:[protected]...

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13/10/18
I am on a rush and have ordered a food and was expecting it to deliver by 30 minutes of time. Due to some timing conflicts in the restaurant, at first the customer portal have called me and informed me to wait for an extra 15 minutes.. As i am able to bear that time i said okay... Later after minutes the executive who is in the hotel called me and said it will take around 45 min more to make it! These are all fine and there is nothing to complaining up to this point. I have decided to cancel the order of worth rs.123. As the cancel charges, they have charged rs.73 which is more than half of my order rate. Why do i need to pay more than 50% of the rate which is literally not my mistake? In the predefined message they are saying that the restaurant has already started to prepare your order and so that we need to pay them compensation... But what for i need to pay for them who is not even proper in mentioning their available from time... Is that the mistake from my side...? Do i need to be safer by choosing cash on delivery? I am very much upset with the cancellation charges you put up on your customers who are not even guilty.

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Website: www.swiggy.com

I ordered full chicken tandoor at rs.345 from chulangan, kahradi.
Received only half and then i complained on swiggy customer care number. I got reply from their side i. E. "we can give you 30% amount coupons back".

I requested them, pay me 50% amount coupons as i received only half chicken tandoor. They refused to do it.

I am no more happy with swiggy. I want my 50% money back or coupons of 50%.

Otherwise, will not prefer swiggy to anyone.

Jun 22, 2019

Complaint marked as Resolved

Swiggy customer support has been notified about the posted complaint.

Oct 12, 2018

Updated by Nilesh Gorle Order #[protected]

Oct 15, 2018

Updated by Nilesh Gorle Still, I did not get any response from swiggy team.. Customer care person was not solved my issues.

Oct 26, 2018

Updated by Nilesh Gorle I registered my complaint on https://consumerhelpline.gov.in
I will not leave this matter. Swiggy have to have my 50% money back

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Address: Mumbai City, Maharashtra, 400060

Website: www.swiggy.com

Had made an order for berhouz biryani at 8-33 pm today. Got message that order has been confirmed by restaurant and saw in swiggy tracker that food is being prepared. At 10-30 pm after 2 hours the order was cancelled for some issue with your delivery persons. I spoke to berhouz and they confirmed food was ready by 9 pm. My son cried not getting it.

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Oct 14, 2018

Updated by Saayan Choudhury Has Swiggy bothered to reply to the concerning case? Haven't got any intimation though and it's nearly 48 hours!!!

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Saayan Choudhury

from Pune, Maharashtra

Oct 14, 2018

Has Swiggy bothered to reply to the concerning case? Haven't got any intimation though and it's nearly 48 hours!!!

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Address: New Delhi, Delhi, 110025

Placed an order on swiggy today and paid online for it. An hour later deliver guy cancels the order. He was not even in my society which is a very big place in itself and has hundreds of flats. They charged me 75 rupees for his inability to locate such a big and popular society. Customer care was unhelpful. Reason given was that i was not answering their phone calls. Well, i did not get a single phone call. And since he wasn't even in my society, i wasnt expecting a phone call. Ordered 15 times in the last 30 days and never had this issue. Won't be ordering again.

Swiggy Complaints & Reviews

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Swiggy reviews & complaints page 238

fraud by swiggy

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tie up

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uncooked and stale pizza delivered

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refund not received yet

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bad behaviour of delivery people

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charged 3 times for same order

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worst delivery service company

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mis handling the customer

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abusive behaviour of delivery executive

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wrong order non veg food sent instead of veg

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food not on time and quality issues

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refund issues for a missing item in the order

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ordered items didn't delivered

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refund related

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complaining about the workers (food delivery person)

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estimated delivery is 30 min but not delivered in 1 hour.

the amount they charge for cancelling the order...

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ordered full chicken tandoor and got only half.

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my recent order no. 22431815547

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order cancellation scam

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