Swiggy Complaints & Reviews

Address: 422013

I had ordered from swiggy in nashik order no #[protected]. There was one item missing from my whole lot of delivery. My order took over 1 hour + to be delivered. After calling swiggy customer care i was being told the restaurant is closed and that they cant help. Finally they gave me a hundred rupee coupon where as my item costs for around 120. This is very disappointing from a million dollar company. This has happened to me earlier once but i chose to ignore that time. Consumers are being denied their rightful considerations by thinking they are weak and can't do anyting if such dilevaey fraud is done. Also i suspect the delivary guy, there is a chance of the delivery guy taking out the packet from the whole lot of orders. Well at the end the innocent and simple consumers like us have to suffer.

Swiggy customer support has been notified about the posted complaint.

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Address: Hyderabad, Telangana, 500039

Website: www.swiggy.com

I have ordered food worth rs.485 from burger king on 31st october, 2018. I have payed the amount through netbanking from state bank of india. The payment transaction was cancelled due to some issue by the swiggy. The money was debited from my account. When i called up swiggy regarding this issue he ensured that the debited money would be refunded within 4 days. Till now there is no refunded money reflected in my account. I have received a message regarding this on the same day i. E.
Dear customer, we have refunded rs 485 for your failed payment against order id:[protected] to your bank account. Updated balance should reflect in 4 days
Kindly look into the matter and let the company refund the amount

Swiggy customer support has been notified about the posted complaint.

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Address: Nagpur, Maharashtra

I ordered on swiggy (Singh's restaurant dhantoli nagpur) veg sweet corn soup i received chicken sweet corn soup. I'm a agrawal i consume only veg. When i called the restaurant owner he used maa-bhen ki gaaliyaan n then said do what ever u can do. I stay in an marwardi hostel where chicken is not allowed. Strict action must b taken n compensation must b given by the owner.

Swiggy customer support has been notified about the posted complaint.

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Tejasvini Arierep

from Bengaluru, Karnataka

Nov 7, 2018

It took chai point 25 min to confirm one of the items are missing and it took another 25min for the delivery. I lost one hour waiting time. Swiggy and chai point had no remorse over the delay no refund no nothing. Pls do not belive in this 30min delivery or free plot. You get only stressed and list of time.

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Address: Chennai, Tamil Nadu

I ordered food through swiggy app and made a payment through my sbi internet banking for INR 1417.00, on completion of payment got a message from SBI, reference no. IGAESFONN7 that payment is successful for ATOM Technologies and my SBI statement reflects the same.
Also i received the mail from swiggy saying "your order has been confirmed and will be delivered shortly"
Order No: [protected]
Restaurant: McDonald.
When i contact the customer care, saying there is a technical glitch in the payment gate way, and i 'll get back the money in 3-5 working days.
I suspect these looters are taking money from customers like this purposely and keep it for few day, then return back to the customers.
Same this happened to Dominos Pizza in Chennai, took money like this and returned after 8 days.

Swiggy customer support has been notified about the posted complaint.

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Siva Naga Laxmi Gonda

from Hyderabad, Telangana

Nov 7, 2018

I have swiggy account to [protected] some mobile number, in emergence y case i changed mobile no to [protected]. Now I want to change to old one like [protected]. But, I couldn't able to do it. I need solution for it.

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I had orderd pizza from smokin joe's kamothe at 5:25 after half hr i called delivery boy he said order is not ready it will take 10 -15 mins more ..after that i called smokin joe's they said ua order is ready 15 mins before...this how delivery boy lied..and finally i got pizza delivered at home after 1 hr and that wasn't fresh and no more hot ...i will viral all screenshots of tymings and my exprience on social sites ..very poor service from swiggy ..really very very disappointed also register complaint in consumer forum.
Order id-[protected]

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lucy7677

from Udaipur, Rajasthan

Nov 7, 2018

When i ordered my egg roll and full paneer roll response was not good by owner sorry to say but i will never use this app and i will not suggest this app. to other.

Pick and move restaurent, udaipur rajasthan

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Address: New Delhi, Delhi, 110026

Website: www.swiggy.com

I placed my order around 12.30 am and was very hungry and when when delivery boy called me to confirm address i confirmed and even helped him to make his way simpler faster but he just couldn't understand and find my home and i also shared my location on watsapp personally and gave him the best possible land mark but he still could then i asked for help from swiggy where mr syed said he is trying bit at last he said thw boy is at my location even when he was not and cancelled my order ifelt very bad on part of swiggy though i recieved my refund but there was no customer support from their side

Swiggy customer support has been notified about the posted complaint.

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Rejo Roger

from Alappuzha, Kerala

Nov 7, 2018

My one of the order payment not updated still showing zero and I have raised the issue through app no response kindly resolve and update it ASAP. I have attached the screenshot below, check and update my earnings for that particular order thank you.

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Address: New Delhi, Delhi, 110078

Me and my friend ordered 4 kulfis worth 96 inr from kulfi king last night from swiggy. 10 minutes after the order was placed and confirmed, we received a call from the delivery executive sumit that he will be around 15 minutes late. We said it was no problem, however, we never received this order. The order number was [protected]. Please look into the matter as soon as possible.

Swiggy customer support has been notified about the posted complaint.

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murty999

from Hyderabad, Telangana

Nov 6, 2018

Food order not delivered and the Delivery boy is talking Rude.
even they themselves cancelled the order with out notifiying me.

Order num: [protected]

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murty999's reply, Oct 29, 2018

I Immediatly called the swiggy customer care and even they could not help me to get the food delivered by the delivery boy.

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Ŕāj Řâjpûť

from Vadodara, Gujarat

Nov 6, 2018

It is taking a too much time to deliver my order i am applying a complain against this restaurant 21-A rooftop restaurant tell it to make order fast

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Address: Hyderabad, Andhra Pradesh, 500001

I ordered from shree santosh dhaba, himayath nagar abids, i don't know what went wrong... The delivery boy did not pick up the phone, later did not exists even my money is not refunded... Order no-[protected] from the same dhaba. No of the boy-[protected].
Let me tell you wen some body is ordering at 10 at night, it means food is over in the hostel n nothing to eat around... U just made a hungry person wait that long for nothing... Even the swiggy showed eta -10 mins throughout. Wat can i say slept in an empty stomach... Plz look into this matter... Because that's your job.. Delivering food n creating happiness..

Swiggy customer support has been notified about the posted complaint.

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vineez way

from Kayankulam, Kerala

Nov 6, 2018

Ordered food by COD.., delivery man picked up delivery.., but we didn't received it.., poor service

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mohamed sherif ameer

from Chennai, Tamil Nadu

Nov 6, 2018

I orderered 2 non veg meals and 1 chicken tikka.but i got only 1 meal and 1 chicken tikka.upon asking the delivery boy, he did not know anything.it is very bad.he got full money.you people are playing with people"s hungry delivery boy name.ramesh.your swiggy reputation very bad.

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Address: 560050

I have ordered via phone pay. Amount got deducted from my phone pay wallet, my transaction i'd is p1811042051346132238115. Order didn't confirmed and not got delivery.
And amount also not refunded, i tried to cl customer care but really they having wrost customer service am calling with my registered mobile number only but they will deny the call saying it's not registered
Number or its not correct, so there is no other option...

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Address: 560076

Website: Swiggy

The delivery person came to my building and by the time I received the order, Swiggy cancelled my order and charged my Is.75 for it. Why would I cancel an order if the person came to my door already.
They are not even responding back to me and just repeating the same thing. I order regularly from them and why would I cancel an order when it has reached my door.
They are duping their customers.like this. I will not using Swiggy anymore, but kindly take an action on them, they are taking 75 rupees from their customers by themselves cancelling the order.

Swiggy customer support has been notified about the posted complaint.

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manu manoharan manu manoharan

from Taliparamba, Kerala

Nov 6, 2018

Im working in swiggy thrissur and getting less payment for orders. They have incentives with hard terms and condtions
This is unreasonable, everybody trying to leave swiggy soon...and please dont join in swiggy its trap...

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Address: Chennai, Tamil Nadu, 600061

This is not robin and not ordered any biriani. Kindly remove my mail id from swiggy database. Kindly don't send any useless mails like this. I also request you to impose penalty on robin who has unnecessarily given my mail id for his biriyani order.
I will book a consumer case against swiggy if i receive any unwanted mails like this. You can use the mobile number of the customer by generating otps instead of torturing other persons with unwanted emails.

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Address: Thane, Maharashtra, 400601

Order #[protected]
Invoice
Silly chilly
Khopat, thane west
Work
Rainbow building, mavli mandal marg, dhobi ali, charai, thane west, thane, maharashtra 400601, india
Order confirmed by restaurant. Delivery executive will be assigned shortly.
1 item
Chicken combo a x 1
180
Item total
180.00
Delivery charges
30.00
Bill total
Paid via amazonpay
210

Swiggy customer support has been notified about the posted complaint.

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Nayak18

from Mumbai, Maharashtra

Nov 10, 2018

No response very poor service no care of customer
never suggest any one to give order through swiggy

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Address: Thane, Maharashtra, 400601

Order #[protected]
Invoice
Silly chilly
Khopat, thane west
Dilevery address work
Rainbow building, mavli mandal marg, dhobi ali, charai, thane west, thane, maharashtra 400601, india
Order confirmed by restaurant. Delivery executive will be assigned shortly.
1 item
Chicken combo a x 1
180
Item total
180.00
Delivery charges
30.00
Bill total
Paid via amazonpay
210

Swiggy customer support has been notified about the posted complaint.

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Address: Mumbai City, Maharashtra, 400013

Website: Swiggy

I ordered 1 butter chicken and 6 roties from hotel sigdi - byculla mumbai, order no. [protected] and full payment made through debit card
But when i opened it at home roties received less only 4
Who will be responsible for this kind of mistake
Sweegy should take up the issue with restaurant
It's not the amount i lose, but now we have to sleep half stomach full or else need to do some jugad

Swiggy customer support has been notified about the posted complaint.

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I ordered gianis icecream today for diwali party.
Firstly the address was picked up using google location. Then swiggy executive called regarding address clarification which i gave.
The order was delivered but was a wrong order. I ordered belgium chocolate icecream. And simple chocolate ice cream was given. I returned it then and there and then asked for replacement.

After that i waited for more than 1 hour outside my office building but deluvery person never came and have marked that order was deliver. He even switched off his mobile phone.

I have already paid full amount. Now i request for my refund since order was not delivered.
I called swiggy people they said you will get refund and i havent revieved it.

I need strict action as this is total fraud and fake and it is not acceptable.

Swiggy customer support has been notified about the posted complaint.

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Address: Lucknow, Uttar Pradesh, 226012

The food packaging from my last order was not upto the mark. The paperbag used for containing the food items got tored from the base and all my food was spilled on my way to my hostel which is merely 400m distance from my university's main gate. The packaging did not contain any official swiggy tape to seal the product so how do i know my food was already not tampered with. Please address my issue otherwise you would be losing a lot more customers by this unconcerned behavior.

Swiggy customer support has been notified about the posted complaint.

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Address: 530016

Website: swiggy

Hi,
I had ordered 2 biryanis and 2 lime sodas, the biryanis were delivered but the lime sodas though billed were not delivered. We tried contacting the delivery person but it was being disconnected. Please address the issue and send us the lime sodas. Pls call me before delivering to [protected]. I am from vizag.

Regards,

Veena

Thanks for choosing swiggy, veena! Here are your order details:
Order no: #[protected] order placed at: 02/11/2018, 12:22 pm order delivered at: 02/11/2018, 01:02 pm
Order status: delivered
Ordered from: mint - mantris hotel 9-14-1, vip rd, balaji nagar, asilmetta, visakhapatnam, andhra pradesh 530003
Item name quantity price
Fresh lime soda 2 ₹ 110
Chicken fry biryani 1 ₹ 199
Avakai chicken biryani 1 ₹ 280
Item total: ₹ 589
Gst: ₹ 17.67
Delivery charges: ₹ 0
Discount applied: - ₹ 235.6
Grand total: ₹ 371

Swiggy customer support has been notified about the posted complaint.

Nov 02, 2018

Updated by Veena Regidi Hi,
I had ordered 2 biryanis and 2 lime sodas, the biryanis were delivered but the lime sodas though billed were not delivered. We tried contacting the delivery person but it was being disconnected. Please address the issue and send us the lime sodas. Pls call me before delivering to [protected]. I am from Vizag.

Regards,

Veena

Nov 02, 2018

Updated by Veena Regidi Hi,
I had ordered 2 biryanis and 2 lime sodas, the biryanis were delivered but the lime sodas though billed were not delivered. We tried contacting the delivery person but it was being disconnected. Please address the issue and send us the lime sodas. Pls call me before delivering to [protected]. I am from Vizag.

Regards,

Veena

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Address: Chennai, Tamil Nadu, 600078

My friend working in swiggy at chennai mgr nagar division. I surety sign in his personnal loan. But now he is not honour personnal loan due.

He name: b. Abdul raguman
Mgr nagar chennai600078.

I plan complaint to police. We need some help from under salary deduction from him.

Any help
Thanking you.
Please consider my request.

[protected]@gmail.com

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Address: Mumbai City, Maharashtra, 410210

The past seven orders, every time i had to complain, orders were missing, switched or the quality was so bad i could not eat anything. The executives do not check whether they are picking up the right order, swiggy does not hold the restaurants up for quality, if we order something and they send something else, there is no action taken, executives take tips from us by extortion. Worst service ever since customer care does nothing and acts as a bot.

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Address: Vadodara, Gujarat, 390007

Website: www.swiggy.com

On 11/1/2018, i ordered, (Order #[protected]) paneer butter masala x 1 & paneer bhurji x 1 from tadka punjab ka (Diwalipura). Few of my colleagues had had ordered food from the same restaurant in the past but this time the expereince is very bad. The food was stale and no one from the office cared to eat it. It was stinking stale.
So i complained about it to swiggy but never ever got any response from them except sorry.
Also, was very surprised about swiggy getting food from such kind of restaurant and delivering it to their valued customer and not at all interested to attend customer complaint!

Swiggy customer support has been notified about the posted complaint.

Nov 02, 2018

Updated by SRohda Swiggy customer support called and inquired regarding the complaint and promised for a ₹100 coupons but it was never received in my Swiggy account. Please check.

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S

sunny khangura

from Firozpur, Punjab

Nov 2, 2018

I had order from restaurant but didn’t get full item then i tell swiggy about this and then swiggy promised full refund to get in 24 hour but now they are not giving my refund. They are just harassing me

Swiggy Complaints & Reviews

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Swiggy reviews & complaints page 235

one item in order not delivered

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cancelled transaction amount not refunded

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received chicken being a agrawal from this restaurant.

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online purchase cheating money from customers

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delivery boy lying

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non supportive customer support of swiggy

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did not receive order

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food did not reach me..

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refund not received

refund of order id 24414794949

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swiggy order no. 24335178195

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very poor no service

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order given payment deducted devilry not given yet

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incomplete order received no.24330202707

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food not delivered and marked delivered. no refund given.

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regarding food packaging

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beverages not delivered

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cheating person working in ur concern

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worst customer care and quality of food

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stale food from tadka punjab ka (diwalipura), vadodara

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