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Swiggy Complaints & Reviews

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Updated: Apr 9, 2026

Complaints 5241

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659

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4582

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Swiggy reviews & complaints page 235

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Address: New Delhi, Delhi, 110095

Website: SWIGGY

07/11/2018
i have ordered food from streat cafe vivek vihar, after around 1.5 hour we contacted delivery boy named Raj([protected])then he said i am standing in front of your house but however your order has been cancelled from restaurant then we contacted the restaurant he said we don't have any authority to cancel any order so the delivery boy basically lied to us after contacting again he made some strange stories and then we reordered the food from the same cafe after and we received the second order but we have been charged for the first cancelled order as well so i want my refund for that order since we haven't received any order but its showing delivered status on my account . i am attaching the invoice with this .

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Address: 641006

I ordered 5Ã— butter roti in swiggy and i recieved 5Ã— plain roti which was burnt all over which was not in a condition to eat for which i paid rs 211. I contacted swiggy customer service and they are only asking apology for their mistake and did not offer me any compensation like replacement or refund or coupons. But this is the third time happening

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Address: Mumbai City, Maharashtra, 400093

Had placed an order for a triple treat pizza meal for 4 (Veg) from pizza hut to be delivered by swiggy to my residence. It included 2 medium pizzas, 1 garlic bread, 1 potato wedges, a cold drink.
Unfortunately, we received only 1 pizza n 1 garlic bread. Rest of the order was missing. 1 of d pizza slices was broken n the broken piece on another slice.

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Address: 603103

I have ordered 4 idly.. They hve charged with delv fees 95 rs.. I received idly from raaman coffee bar, padur, chennai through swiggy.. But i received the package was damaged and idly was broken. When i chat with swiggy customer service reg this issue.. I did not found solution for this pblm.. Is this another way of cheating money from the public from food

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Address: Mumbai City, Maharashtra, 400104

Website: Swiggy

I ordered food on 8 november midnight, a delivery boy named nikhil singh was assigned, he took my order and was roaming near my building since 15 mins, the App was not allowing me to call him due to error, he called me after long time stating where is stupid place i cant find it, i asked him why were u roaming since u dont know it u should have called me and all swiggy drivers do that as i am regular customer, he started abusing me and threw my food, he did not deliver and i was left with no food and money paid already...i was harassed from 2.30 am midnight to 4.30 and finally i did not get to eat. I want swiggy to take stern action against this ### and chuck his job because such people are destroying ur goodwill. After few minutes he marked my order as delivered on the App which is not..he abused me very badly also i think he was under alcohol or drug consumption, Better do something strict

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Address: Thane, Maharashtra, 400602

Today dated 8 nov 2018 at morning i order from swiggy which is online food service.. I order puri bhaji worth rs.49. I was wait for 30mints for order bt after 30mints i received msg that your order is cancelled and your amount is re-funded. And also they charge 75rs. I trying to call and contact them bt they not entertaining saying that this is our process. This is totally fooling us. I want strick action on this company.
Order no [protected]

Regards
Kiran mhatre
[protected]

Nov 13, 2018

Complaint marked as Resolved

Thanks team, only because of you swiggy customer care call me ani they accept their mistakes and they reversed charges ani promise me that it will be never happen again... It's all happen because of you follow up team. Thank you so much

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Address: Rangareddy, Andhra Pradesh, 500070

Iam vijay ordered food vide order number [protected] and one item i. E., kaju jheera rice was missing from the food delivered to me. Later i tried to contact the delivery executive but his phone was not reachable. I had a chat with customer executive but they have sent me a coupon of rs 25 for the next order. The value of item which was missing is 160 rs and who are to play with our hard core amount so refund my total amount immediately or i will proceed legally.

I have used your service for the 1st time am not satisfied and faced a bad experience and you are liable for 00000000 ratings.

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Nov 08, 2018

Updated by Vijay230812 Iam vijay ordered food vide order number [protected] and one item i.e., Kaju Jheera Rice was missing from the food delivered to me. Later i tried to contact the delivery executive but his phone was not reachable. I had a chat with customer executive but they have sent me a coupon of rs 25 for the next order. The value of item which was missing is 160 rs and who are to play with our hard core amount So refund my total amount immediately or i will proceed legally.

I have used your service for the 1st time am not satisfied and faced a bad experience and you are liable for 00000000 ratings.

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Address: Rangareddy, Andhra Pradesh, 500070

Iam vijay ordered food vide order number [protected] and one item i. E., kaju jheera rice was missing from the food delivered to me. Later i tried to contact the delivery executive but his phone was not reachable. I had a chat with customer executive but they have sent me a coupon of rs 25 for the next order. The value of item which was missing is 160 rs and who are to play with our hard core amount so refund my total amount immediately or i will proceed legally.

I have used your service for the 1st time am not satisfied and faced a bad experience and you are liable for 00000000 ratings.

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Address: Mumbai City, Maharashtra, 400008

I ordered a jumbo shawarma from mughlai kitchen on 7th november. Order number [protected]. But the shawarma i received was not jumbo shawarma. It was a regular one.

I have attached the photos of the order details and the regular shawarma (Wrong product) i received.

I expect a refund of necessary amount.

Mobile number: [protected]

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Address: 422013

I had ordered from swiggy in nashik order no #[protected]. There was one item missing from my whole lot of delivery. My order took over 1 hour + to be delivered. After calling swiggy customer care i was being told the restaurant is closed and that they cant help. Finally they gave me a hundred rupee coupon where as my item costs for around 120. This is very disappointing from a million dollar company. This has happened to me earlier once but i chose to ignore that time. Consumers are being denied their rightful considerations by thinking they are weak and can't do anyting if such dilevaey fraud is done. Also i suspect the delivary guy, there is a chance of the delivery guy taking out the packet from the whole lot of orders. Well at the end the innocent and simple consumers like us have to suffer.

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Address: Hyderabad, Telangana, 500039

Website: www.swiggy.com

I have ordered food worth rs.485 from burger king on 31st october, 2018. I have payed the amount through netbanking from state bank of india. The payment transaction was cancelled due to some issue by the swiggy. The money was debited from my account. When i called up swiggy regarding this issue he ensured that the debited money would be refunded within 4 days. Till now there is no refunded money reflected in my account. I have received a message regarding this on the same day i. E.
Dear customer, we have refunded rs 485 for your failed payment against order id:[protected] to your bank account. Updated balance should reflect in 4 days
Kindly look into the matter and let the company refund the amount

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Address: Nagpur, Maharashtra

I ordered on swiggy (Singh's restaurant dhantoli nagpur) veg sweet corn soup i received chicken sweet corn soup. I'm a agrawal i consume only veg. When i called the restaurant owner he used maa-bhen ki gaaliyaan n then said do what ever u can do. I stay in an marwardi hostel where chicken is not allowed. Strict action must b taken n compensation must b given by the owner.

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Tejasvini Arierep

from Bengaluru, Karnataka

Nov 7, 2018

It took chai point 25 min to confirm one of the items are missing and it took another 25min for the delivery. I lost one hour waiting time. Swiggy and chai point had no remorse over the delay no refund no nothing. Pls do not belive in this 30min delivery or free plot. You get only stressed and list of time.

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Address: Chennai, Tamil Nadu

I ordered food through swiggy app and made a payment through my sbi internet banking for INR 1417.00, on completion of payment got a message from SBI, reference no. IGAESFONN7 that payment is successful for ATOM Technologies and my SBI statement reflects the same.
Also i received the mail from swiggy saying "your order has been confirmed and will be delivered shortly"
Order No: [protected]
Restaurant: McDonald.
When i contact the customer care, saying there is a technical glitch in the payment gate way, and i 'll get back the money in 3-5 working days.
I suspect these looters are taking money from customers like this purposely and keep it for few day, then return back to the customers.
Same this happened to Dominos Pizza in Chennai, took money like this and returned after 8 days.

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Siva Naga Laxmi Gonda

from Hyderabad, Telangana

Nov 7, 2018

I have swiggy account to [protected] some mobile number, in emergence y case i changed mobile no to [protected]. Now I want to change to old one like [protected]. But, I couldn't able to do it. I need solution for it.

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I had orderd pizza from smokin joe's kamothe at 5:25 after half hr i called delivery boy he said order is not ready it will take 10 -15 mins more ..after that i called smokin joe's they said ua order is ready 15 mins before...this how delivery boy lied..and finally i got pizza delivered at home after 1 hr and that wasn't fresh and no more hot ...i will viral all screenshots of tymings and my exprience on social sites ..very poor service from swiggy ..really very very disappointed also register complaint in consumer forum.
Order id-[protected]

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lucy7677

from Udaipur, Rajasthan

Nov 7, 2018

When i ordered my egg roll and full paneer roll response was not good by owner sorry to say but i will never use this app and i will not suggest this app. to other.

Pick and move restaurent, udaipur rajasthan

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Address: New Delhi, Delhi, 110026

Website: www.swiggy.com

I placed my order around 12.30 am and was very hungry and when when delivery boy called me to confirm address i confirmed and even helped him to make his way simpler faster but he just couldn't understand and find my home and i also shared my location on watsapp personally and gave him the best possible land mark but he still could then i asked for help from swiggy where mr syed said he is trying bit at last he said thw boy is at my location even when he was not and cancelled my order ifelt very bad on part of swiggy though i recieved my refund but there was no customer support from their side

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Rejo Roger

from Alappuzha, Kerala

Nov 7, 2018

My one of the order payment not updated still showing zero and I have raised the issue through app no response kindly resolve and update it ASAP. I have attached the screenshot below, check and update my earnings for that particular order thank you.

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Address: New Delhi, Delhi, 110078

Me and my friend ordered 4 kulfis worth 96 inr from kulfi king last night from swiggy. 10 minutes after the order was placed and confirmed, we received a call from the delivery executive sumit that he will be around 15 minutes late. We said it was no problem, however, we never received this order. The order number was [protected]. Please look into the matter as soon as possible.

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murty999

from Hyderabad, Telangana

Nov 6, 2018

Food order not delivered and the Delivery boy is talking Rude.
even they themselves cancelled the order with out notifiying me.

Order num: [protected]

murty999's reply, Oct 29, 2018

I Immediatly called the swiggy customer care and even they could not help me to get the food delivered by the delivery boy.

Å

Å”Äj Å˜Ã¢jpÃ»Å¥

from Vadodara, Gujarat

Nov 6, 2018

It is taking a too much time to deliver my order i am applying a complain against this restaurant 21-A rooftop restaurant tell it to make order fast

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Address: Hyderabad, Andhra Pradesh, 500001

I ordered from shree santosh dhaba, himayath nagar abids, i don't know what went wrong... The delivery boy did not pick up the phone, later did not exists even my money is not refunded... Order no-[protected] from the same dhaba. No of the boy-[protected].
Let me tell you wen some body is ordering at 10 at night, it means food is over in the hostel n nothing to eat around... U just made a hungry person wait that long for nothing... Even the swiggy showed eta -10 mins throughout. Wat can i say slept in an empty stomach... Plz look into this matter... Because that's your job.. Delivering food n creating happiness..

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vineez way

from Kayankulam, Kerala

Nov 6, 2018

Ordered food by COD.., delivery man picked up delivery.., but we didn't received it.., poor service

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mohamed sherif ameer

from Chennai, Tamil Nadu

Nov 6, 2018

I orderered 2 non veg meals and 1 chicken tikka.but i got only 1 meal and 1 chicken tikka.upon asking the delivery boy, he did not know anything.it is very bad.he got full money.you people are playing with people"s hungry delivery boy name.ramesh.your swiggy reputation very bad.

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Address: 560050

I have ordered via phone pay. Amount got deducted from my phone pay wallet, my transaction i'd is p1811042051346132238115. Order didn't confirmed and not got delivery.
And amount also not refunded, i tried to cl customer care but really they having wrost customer service am calling with my registered mobile number only but they will deny the call saying it's not registered
Number or its not correct, so there is no other option...

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Address: 560076

Website: Swiggy

The delivery person came to my building and by the time I received the order, Swiggy cancelled my order and charged my Is.75 for it. Why would I cancel an order if the person came to my door already.
They are not even responding back to me and just repeating the same thing. I order regularly from them and why would I cancel an order when it has reached my door.
They are duping their customers.like this. I will not using Swiggy anymore, but kindly take an action on them, they are taking 75 rupees from their customers by themselves cancelling the order.

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manu manoharan manu manoharan

from Taliparamba, Kerala

Nov 6, 2018

Im working in swiggy thrissur and getting less payment for orders. They have incentives with hard terms and condtions
This is unreasonable, everybody trying to leave swiggy soon...and please dont join in swiggy its trap...

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Address: Chennai, Tamil Nadu, 600061

This is not robin and not ordered any biriani. Kindly remove my mail id from swiggy database. Kindly don't send any useless mails like this. I also request you to impose penalty on robin who has unnecessarily given my mail id for his biriyani order.
I will book a consumer case against swiggy if i receive any unwanted mails like this. You can use the mobile number of the customer by generating otps instead of torturing other persons with unwanted emails.

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