Swiggy Complaints & Reviews

Had made an order for berhouz biryani at 8-33 pm today. Got message that order has been confirmed by restaurant and saw in swiggy tracker that food is being prepared. At 10-30 pm after 2 hours the order was cancelled for some issue with your delivery persons. I spoke to berhouz and they confirmed food was ready by 9 pm. My son cried not getting it.

Placed an order on swiggy today and paid online for it. An hour later deliver guy cancels the order. He was not even in my society which is a very big place in itself and has hundreds of flats. They charged me 75 rupees for his inability to locate such a big and popular society. Customer care was unhelpful. Reason given was that i was not answering their phone calls. Well, i did not get a single phone call. And since he wasn't even in my society, i wasnt expecting a phone call. Ordered 15 times in the last 30 days and never had this issue. Won't be ordering again.

Whenever any swiggy delivery guy comes they never have change with them. Even if it's a big amount or small amount we have to only give the change.
Everytime that is not possible. They giving me back 30 rs or me giving them 166 rs what is more sensible?
And plus they have no manners to talk.
Even if we mention while ordering in the comments that i need extra change they do not bring it.

After knowing my location, they sent the payment option that only net banking is acceptable and no cash on delivery is available. After giving the required details for net banking they took the money but cancelled the order. Rs.1005/- was debited from my account. Date of cancellation is 9.10.2018 at 7.03pm. They also sent the message that refund is done but it is not reflected yet in my account.
Not only that, the customer care number given is also fake.

Hello, sir/madam,
I am kuldip mahadik delivery boy in Bhandup, swiggy id[protected]
. I have been suspended in swiggy strike time (october), i contact fleet manager but not any one attend call.so reach in hub so hub office mulund is closed. Now i have mark absconded list so i have reach andheri office . So it also close .
What is my fault . Beacuse of strike its happened . So take any action ...& keep get mi login.
Kuldip mahadik(234391)
Bhandup (mumbai)

I am renjini s pillai, having swiggy app installed in my phone with number : [protected].
I have placed an order dated[protected] with order id : [protected] for an amount of 1542.00
The order failed but the amount was deducted from the account
Ac no: [protected],
Transaction id :[protected]

The amount is not yet credited back to the account.
Please verify and do the needful.

Reference id: [protected]

Money not refunded

Respected sir/man,
I ordered food on the 09 october 2018
My order amount was 440. I paid it with my internet banking - fednet.
But the order was not placed completely.
I canceled the order if amount rs.270 because if non availability of the dish.
I got an intimation mail that refund will be given within 5-7 days. But i received only rs.27.00 today
Please solve this issue asap.
Thank u

My order was cancelled due to kfc person miss conversation about address. kfc delivery boy was telling my address location was wrong.check my address location in your billing which was i mentioned exactly below address (i have proof of address, screenshots).
Delivery boy was telling to swiggy person that he was in far location to my address and cancelled my food order.me and my small kid waiting for food from 40 min) and wasted our time, he has argued with me that address location was wrong .
check my billing address.

I had ordered jain food through swiggy.
However the food i received was not jain and hence i could not eat it. The food was waste for me. The payment was made online.
Despite repeated complaints to the support team to refund my amount, the executives were not able to process a refund. The senior supervisors despite being available were not willing to receive the call. The terms say that a refund will be made. However, it's been 24 hours and i have not received any refund.

I have ordered via swiggy two times. I ordered veg item, and i have called them to give veg only. But they have given non veg (Karuvattu kuzhambu) instead of poondu kuzhambu. First time i called them they have replaced that with vendhaya kuzhambu sundal. Two times i last my money and slept with hungry. Please ask them to remove poondu kuzhambu from their menu. I felt very disappointment with that.

Hi swiggy team,

I am regular customer of swiggy and everyday i order food, but i am really disappointed and frustrated by my recent order on 10th oct at 9.27 p. M, order#[protected].
I order from paratha house and delivery guy was there in a hour but it was showing 1 min, he called me as he was unable to find the location, i guided him for 10 min and waiting outside my house.
He was very rude on call and he did not know the location or landmarks i was telling him and instead he started shouting at me that i entered wrong location.
He was still a minute away but then he went to some other location which was showing 15 min away.
I called him multiple times but he never received my call and disconnected every time and after 20 min i received a message that my order was delivered.
I called swiggy customer care and message center as well but i was getting busy ringtone and on messages i was getting reply as traffic issues.

As a regular and loyal customer of swiggy, i am really upset as i was hungry and couldn't have my dinner and the delivery guy did this on purpose.

I genuinely want to file a complaint against this guy, swiggy should take some action against him so that your customers should not bad mouth or to lose the goodwill of at least loyal customers.
Customer satisfaction should be utmost priority and respect for customer’s time and energy should be taken care of.
Swiggy has always supported and has given proper resolution of my queries but this time i had to escalate it to this level.

I hope action will be taken against the delivery guy.

Name of delivery guy : mohammed riyaz
Number : [protected]
Order#[protected]

Hi team,

This is very disappointing to get such a disappointing and threating services from swiggy team.

I have place an order (No. [protected]), which did not delivered but i received an email that "your swiggy order no. [protected] has been delivered" which was unprofessional,

Also when i try to contact deliver person he was lying to me that he came at my home but i did not open my doer, i have confirm with my watchman and neighbors and as per them such person did not arrived in our building also if deliver cannot able to search my place why cannot he call me?

Even i called delivery person after receiving an email and tried to convey delivery person to come to my home again and i will stand outside the building to show the correct place, so he denied and he told me he will come after one hour or he told me if i want my order than come to his place which is very threating (You cannot ask such thing to customer), if i able to do that i can go the hotel and i can get my own food why should i take help from swiggy.

When i contact swiggy help desk asking for an help, this time deliver guy again called me and asked my address but as i don’t trust this guy i asked him don’t called me again and i have also told him i am talking to swiggy help desk so this time he said “jo karna hai wo karo”, i don’t think this is the correct way to talk to disappointed customer.

I sent multiple follow up email to [protected]@swiggy.in but they did not revert me yet.

Also it has been a 1 week now they promise me to refund my amount which was not yet done till now, i was doing regular follow up but swiggy team did not respond me correctly every time they say it refund has been given but they did not provide me any prof which i will check with my back if there is problem from there end.

I want your help to take necessary action and i am expecting justice from you guys.

Thanks in advance

My order number [protected], to check the status of the delivery i have called delivery executive, suvankar mondal ([protected]), he responded very rudely and disconnected in mid of the call and didn't confirmed the delivery expected time. Swiggy is a very good brand and being a regular buyer, accepting such kind of behavior is not acceptable. Please look into the matter. Thanks richie.

I had ordered food from om sweets gurgaon sector 14 on 6th october 2018 (Saturday) in the evening, the order was not placed but the money of amount 439 got deducted from my account, neither did i get my order nor were any members from swiggy available to help me out with the issue through call or chat, do look into the matter and refund my money asap.

On september 30 i ordered food from deepam tiffin centre at last it was cancelled. I received a msg from you guys stating refund will be within 5-6 days now its been over 10 days and u guys have not processed it yet. I won't pay any cancelation fee as it was your delivery executive who said me to cancel since the product was not available. Iam trying to chat with you guys since morning but no one seems to respond. Worst customer care and service. All the fee and other payments are deducted on time from customers account the for what fckn reason u guys are not processing refund. Respond asap or u may expect my laywer to get invlovled in this issue shortly.

Being a regular customer on swiggy, i'm highly disappointed from them this time. When the delivery person called me for the address he said "tum log address vagairah toh kuch daalte nahi ho". When i asked him to check again, he said "haan dikha toh raha hai address"
I said "toh kyun bol rahe the?"
To which he replied "haan haan ab zaada aintho mat, samjhe na"
Very disappointed swiggy, please teach some ettiquetes to your delivery executives.

I called in to cancel my order within 5 mins of placing it... The guy girish who was assisting me on chat wanted to know the reason... After informing him that i changed my mind he did not cancel the order and made the guy wait in front of the restaurant for half an hour. Instead when i informed girish that it hasn’t been cancelled and the pick up guy is still waiting n repeatedly calling me over the phone girish was very rude and abusive. This is the first time i placed order from swiggy and no wonder the rating and review of swiggy is so pathetic!! Firstly they need to appoint people as customer service representatives who are ready to help instead of being rude and abusive. It wasted all of our time specially the guy who was waiting to pick up the order!! Strict action should be taken against girish order no [protected]

Till now, i sent three mails to [protected]@swiggy.in; [protected]@swiggy.in and there is no response

I had ordered food on 22nd sept'18 for amount rs. 364/-. The amount got deducted from my sodexo account (Proof of deduction attached in mail) but, order didn't get placed /transaction failed and as on date the amount didn't get reversed

I called the same day to the customer care and the concerned rep. Confirmed the transaction failure and said it will be reversed in two days. When the transaction was not reversed even after 5-7 days, i tried to reach customer care and came to understand that it will take more time for reversal, if the transaction is made through sodexo. Now it is more than 12 days and it is still pending!

On 5th oct'18, i called customer care and the representative told me that there is no such transaction on 22nd september'18, what a mess!

On 5th oct'18 again one more transaction failed and this time the amount was rs. 508/-. Same story, the customer care rep. Told me that, transaction will be reversed in two days

Since this is second such incident in a span of 10-12 days, i have a doubt on transparency of swiggy systems. How can you deduct the amount first, then think whether to place order or not?. First, you need to ensure the order is placed and only then, you should deduct the amount. If the transaction fails, you can always cancel the order with restaurant. Second, why you take so long to reverse the transaction, so that customer can forget and forego? It should be instantly reversed.

Request, kindly look into both the issues and reverse the transaction on priority at the earliest

I had ordered a veg biryani dish but got delivered the non veg biryani dish. Do please take the strict action against it.

The details are :
I ordered the food using swiggy app.
I ordered paneer dum biryani but what they delivered was egg dum biryani

When i talked to them they were not ready to listen my problem moreover when i talked to swiggy delivery person then he was ignoring the issue.

I really need you to strict action against the swiggy and biryani-e-nawab, kaishambi

What was supposed to be a 29minute delivery, because of the delivery guy, became more than an hour. No response on the chat platform, except for fake sympathy. Order for the burger meal was placed at 9:38pm, did not reach till 10:40pm. The delivery guy happily went away a kilometre and half more than where the delivery location and lord knows what eggs he was hatching there till i called him. He said he'd be here in 5 minutes, but took him another 25minutes to reach. I walk faster than he rides. Anyways, for the rs. 322/323 that i spent i got cold and clammy food. And i don't know who's going to refund me for the massive inconvenience caused. A 29 minute delivery taking 45 minutes is understandable. But what happened today was atrocious. Absolute waste of money and time and get to eat some ice cold burgers and fries. This better be looked into, or... Well, i love my sarcasm and i will ensure i rip swiggy apart and the little delivery guy who took the order. If needed bk too.