Swiggy Complaints & Reviews

Address: New Delhi, Delhi, 110060

I received order but the food is not fresh and even the lacking is also unpacked. Also the food is not hot and I have a doubt on delivery executive because he was not on restaurant in entire duration. Customer service is saying food is preparing and delivery boy says it has been picked up they are not clear in themselves. Also after delivering food the executive dint submit the status

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Address: Hyderabad, Andhra Pradesh, 500029

I am muskan tulsian, age 20 from hyderabad city. I’ve order food online from swiggy. I ordered butter paneer and they send butter chicken. I didn’t know about that and i ate half of it. I realised that and asked my maid if it’s chicken and she said that it was chicken. I being a vegetarian and eating chicken is something i will be ashamed of all my life. I’ve brushed thrice and faced mental agony. I’m not able to eat anything thinking about that chicken what i ate. I want to register a consumer complaint against swiggy as i tried talking to their department people and they aren’t responding properly. I didn’t not even expect such kind of services from swiggy being such a big company and being negligent and also not responding properly to the grievance faced by their customers.

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Shankar Samajpathi

from Varanasi, Uttar Pradesh

Oct 29, 2018

I wanna upload the packing of the order that I received

delivered non veg instead of veg - Comment #3255024 - Image #0

delivered non veg instead of veg - Comment #3255024 - Image #1

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Address: Mumbai City, Maharashtra, 400071

Website: Swiggy

I am a supreme customer and yet no help was offeted. The swigggy delivery boy refused to deliver my food and when i reached out to the executive over chat, he/she completely ignored my complaint and did not do anything except a refund. I did not get my food for lunch. I have uninstalled the app and have no intentions of installing it again as i feel swiggy just doesn't care about customer service.

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Address: New Delhi, Delhi, 110085

Website: Www.swiggy.com

Last month i ordered from swiggy rs 1000+ but got order with missing iteams, yesterday made order again recived missing iteams, so call on customer care but did not got any fruitful solution for me and denied to refund my money. What should i do now. When i tried to mail them, they replied just sorry will do something. No body is doing anything and swiggy is making online fraud with people daily. Anybody has to take to serious action again these type of fraud

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Oct 31, 2018

Updated by Libra26boy I guss its more than 3 days done but still no action taken,

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Libra26boy

from Delhi, Delhi

Oct 31, 2018

I guss, its more than 3 days done but not step taken its great

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Address: Chandigarh, Punjab, 160002

I ordered maggi last night
Mentioned in the special instructions that i got a allergy with mushrooms
Called support team also told them the same
They told me that they have cross checked with the restaurant that it is without mushrooms
But they got mushrooms in it
I have got allergy and health issues after having it
I have all the required proofs and pictures and i am going to file a complaint against the restaurant and you guys

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Address: 575003

Website: Www.ashray.com

This is my complaint against my order no #[protected]. I have placed order at 7.40pm this evening, not received, waiting after one hour thirty minutes, but we canceled our order and asked for refund. Such bad experience we never ever faced it, no food!!!
Most disgusting! Swiggy has no professionalism and very poor standard
And also no response from you!
It’s very bad and very poor standard company for city like mangalore.!
No responsibility..! Not bothering the customer! Till now i have not received any response.
This bad experience i am going to present at our engineers association shortly. And it will be awareness to our members of association.

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We placed an order through Swiggy. Order No: [protected]. Having paid online, our account got debited with the 425 rs, and we got a message from swiggy saying our order has been placed.
We waited over 45 mins for the order, but after no details we contacted the customer care for help. There we are informed that not only did Swiggy not place the order, but hasn't even sent us a notification. So here we are after 45 mins with no food and lost our money and with a customer care executive who says that she is "educating" us as to how we the order wasn't placed.
Not only was this service bad but the customer help was horrible. I will never use nor recommend Swiggy to anyone ever again. Horrible Service.

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Address: New Delhi, Delhi, 110034

Website: Swiggy.in

I order Veg Hyderabadi biryani (in the menu it shows a green dot), instead the restaurant sent me Chicken biryani. Since i am pure vegetarian, it is purely evil to deliver something wrong and then they cannot initiate a return. I complained about it but they did not give me any refund. This is fraud. I will make it sure that no one orders from swiggy.

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Address: 560042

Website: Swiggy

Order has been confirmed at 01:25 PM but it was mentioned as ORDER RECEIVED till 02:30 PM. When i chat, there is no response and when i call customer care. He is saying that the transaction got failed and how arrogance he is. The amount will get refunded within 48 Hrs. And he did not feel that SWIGGY made a mistake. When the LIVE ORDER TRACKING system says ORDER CONFIRMED and i received message from my bank that the amount has been debited. Why the hell is it not delivered.
How can a customer care executive speak so arrogance. Not even regret that what has happened.
This is not the first i am complaining about Bangalore SWIGGY. You can check the track record. When i am not getting any issue in Chennai, why is it only in Bangalore.
You are going to loose the customers in a big way and thats for sure.

Only money minded. Why have you come for service then??

Order #[protected]

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Address: 122001

Website: www.swiggy.com/partner-with-us

Delivery boy calling from other number and cancelling order late night, was waiting for order from last 1 hour so tried calling delivery person, he did not pick the call then then later got a call from other number that i am cancelling order as i am not coming and was abusing and also said 'ab ye khana mai kha lunga ap so jao'
Called back customer care then and there
Pathetic service

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Address: Jaipur, Rajasthan, 302021

Dear team,

Its very sad to tell you i am trying to add my restaurant from last one & half month but your team members are not interested in doing that i speak with ms. Grisha and mr mohit but every time they are telling me that we are buzz in something we will get back to you but till now no one called me back, and when i try to contact them they dont pick the phone or telling me i am on holiday or i am off sdo call me tomorrow. Is this the way of working. I dont understand.
Please let me know are you guys going to add my restaurant or not so i will not waist my time to contact your team.

Thanks
Tarun

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Address: Pune, Maharashtra, 411036

I was served stale food by one of swiggy partners today 23 oct 2018 and despite of me reaching out to cust care and complaining they denied giving me a complaint number. They offered refund and asked me to exercise consumer rights.

I need the restaurant to be blacklisted and an apology from the restaurant owner and finally action against the manager

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Danny Raj A

Oct 24, 2018

Prince variation refer the photos attached

stale food served by partner restaurant and swiggy denied a complaint number - Comment #3250671 - Image #0

stale food served by partner restaurant and swiggy denied a complaint number - Comment #3250671 - Image #1

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Address: Mumbai City, Maharashtra, 400708

Website: Swiggy

Hi i order 2 items from swiggy. Subway tuna fish and tandoori chicken your swiggy order #[protected]. Items not received as requested. I made selection on faq and shared the items were missing also selected to talk to agent. Agent was irresponsible and didn't assisted well. He hung the phone on me. I have attached photos of items received and call recordings

Kunal tanpure
[protected]

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Address: Mumbai City, Maharashtra, 400705

Delivery status is being getting spoilt. I had ordered mamledar misal from koperkhairne. Your person delivered after 70 minutes. Similar issue i had faced 15 days back too and at last had to cancel teh order. My mobile number is [protected], u can track from it. If this continues we may need to stop using ur services.in this competitive world you need to improvise lot on this

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Address: Coimbatore, Tamil Nadu, 641046

I had ordered on 16.10.2018 at 4.00pm and swiggy had cancelled the delivery because of the delivery location after tha payment.

It's over a week and i still haven't received my refund. The amount that should be refunded is rs.1020. I had called the customer care and they said it wil be refunded but there is no sign of action.
Paid by debit card please initiate my refund.
I request for the refund.

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Oct 27, 2018

Updated by akshayaa pradeep Still not yet received !

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siddk1992

from Noida, Uttar Pradesh

Oct 24, 2018

Yesterday I order food from swiggy and Found stapler pin in chicken leg piece

not yet refunded - Comment #3250839 - Image #0

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Shubham9796

from Ahmedabad, Gujarat

Oct 24, 2018

I ordered food that day and the delivery person was not able to trace my location hence the order was cancelled by swiggy itself but still yet no refunds recieved to the source

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Address: 400092

Website: www.swiggy.com

The order was placed through swiggy. The delivery boy was mithileshkumar yadav.
I called up multiple times to help him to get the order to my place.
He even came close to my place.

I gave him proper landmark and details and have recorded the calls as well. But he used to go in some different direction only each time.
He then stopped answering the call and he just returned the order to the restaurant.
Please take action against the person, i tried helping him but he returned the order back due to his attitude. They have location devices also still he purposly did not come to my place.

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Address: Kamrup Metropolitan, Assam, 781006

Website: Swiggy.com

I am doing job in your company as a delivery executive. Why are you giving so less time to wait in the restaurant. Restaurant gives almost 30 to 40 minutes for preparing the food. You are doing our time waste. Give us the correct time. During this matter we face trouble with restaurant manager. We are doing profit for your company. But you are not seeing us.

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ಚರಣ್ ಚಿಕ್ಕಮಗಳೂರು

from Puttur, Karnataka

Oct 22, 2018

No work has been paid for 8 days after work.

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ಚರಣ್ ಚಿಕ್ಕಮಗಳೂರು's reply, Oct 17, 2018

Payment issue

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RAGHUL BALAJI

from Coimbatore, Tamil Nadu

Oct 22, 2018

Actually I ordered at 08:00pm and the estimated time was 08:45 pm and even after 10:30pm I did not receive my order and the order was cancelled without my knowledge.worst service ever

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Somay Sharmao

from Gurgaon, Haryana

Oct 22, 2018

I haven't received my order even after 1 and a half hour. No delivery man is assigned yet. No information is provided. What is this?

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Ronak Dosi

from Ahmedabad, Gujarat

Oct 22, 2018

My registration was done with [protected] this no.is changed to [protected].it is must you to help in this regard since i am losing my orders.i was getting 50 orders per day.so i Was losing a work.kindly hep out me in vadodara gujrat.do The resolve as quickly as you can.

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Address: Ahmedabad, Gujarat, 380007

Don't order from swiggy they are cheating with us. We have already given special instructions for make it jain and restaurants have no jain food but they started making food and we ask to cancel they have charged 50% of our money. Be careful guys.

In this fraud freezland restaurant is also involved because they could call us and inform that this item is not available in jain so what should we do but they start non jain food and ask to pay 50%

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Address: 110005

Website: partner.swiggy.in/login

Have been struggling since a month to get my restaurant register with swiggy. I have shared everything on mail and received signature confirmation mail from them but after that, they are not replying. Followed up with them 100 of times but they are testing patience level.

Atleast i should be informed about the updates. And also they have not uploaded the contact number. All of the concern persons are making fool by taking other employs name.

Rest id - 69825
Rest name - a3a chaat choupal
Address - a5/25 lal quarter krishna nagar
Cont - [protected]

Person who took my docs - nischal akshay (Nischal. [protected]@swiggy.in)

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Address: Mumbai City, Maharashtra, 400057

Website: Swiggy

I orderd pizza from top pizza, first of all i did not recieve any call for confirmation, after that ot took almoat 1 hour to deliver it. When opened the box had one bite of pizza it was yuck. I had second bite of it i felt like vomiting. It was s. Elli g very badly ehen checked it was not cooked the dough was stale. Cheeze was also smelling very bad. It had become cold also. I felt like they delivered stored stale pizza staight from dust bin.
Did i pay 270 rs. For stale food or to get sick of it. I want my money back or the good coocked pizza again for which i have paid.

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Koushik16dey

from Kolkata, West Bengal

Oct 22, 2018

Yesterday i ordered for 3 ice cream from natural ice cream. When i received the items all of them were melted. The delivery executive had no idea about the location and was moving here and there and took around 30 mins to get the products delivered.

Swiggy Complaints & Reviews

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Swiggy reviews & complaints page 234

I am complaining about unpacked and indresh food

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delivered non veg instead of veg

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unprofessionalism

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fraud happen

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last order from flames chandigarh

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order no#23551819101

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horrible service. horrible app which doesn't even allow to register complaint easily

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wrong order and not giving any refund

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orders confirmed but not delivered

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pathetic service | delivery boy calling from other number and cancelling order late night

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trying to add my restaurant

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stale food served by partner restaurant and swiggy denied a complaint number

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items not received after making extra payment

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delivery after 70 minutes

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not yet refunded

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delivery boy took delivery back

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waiting time

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fraud by swiggy

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tie up

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uncooked and stale pizza delivered

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