Swiggy Complaints & Reviews

Yesterday, i've ordered few sweets from swiggy. I had received my order in real time, very prompt service of delivery.

Here's a thing, when i ate boondi ladoo, i got straight away stomach ache, and i strongly believe that it all staled food, also taste of pakeza sweet was not upto the mark. While gulab jamun was okay not great.

Very bad to have an experience like this for spending money for bad food, company like swiggy won't care to compensate, all they informed me, we took your feedback and problem won't happen in again. Seriously.

So real thing is, i had received stale product, even you can taste what they are selling.

2nd thing, i had lost money for spending on bad product.

3rd thing, bad customer care service ever

Below i've attached order details of it.

Expecting nothing from swiggy..

My order id is [protected] i had orderd 5 paneer rolls nd 1 chicken roll from crazy eaters i had told them to give both veg nd non veg roll in a separate plastic but they delivered all in a same plastic no paneer was there inside the roll only nd only full of onions nd in chicken roll also only 2 pcs chicken were there the roll was not at all hot when i raised a complain they ignored my complain nd the most disappointing thing is that i found a hair strand inside my roll is this is wt they deliver to the customers please do something regarding this nd take a strict action against them

I had placed on order on swiggy from baskin robbins on 27th october. I paid for it via netbanking. I received the wrong order and notified swiggy who said they would issue a refund. As i did not get the refund till 7th nov, i wrote to them where they told me the transfer had gone through. I sent a screenshot of my account to show that i did not receive the money. The executive informed me that there was some technical issues due to which they money did not get credited into my account. He said in 5-7 days it would happen. I waited till 16th and wrote to them again. This time the executive told me the money was refunded back into my paytm account and that i need to get in touch with the paytm team. I told them that i did not use paytm as i do not have a paytm account. I made it clear that i used netbanking but the executive refused to believe me. He kept saying i need to contact paytm team. Its been 3 weeks since i have been waiting for the refund, with no cooperation from swiggy.

Hello sir i am jay prakash verma from mahavir enclave delhi i made ordered of chicken handi from online swiggy app but they were send me other animal meat
Its look like bafaillo or cow meat they are spoil my religion
I am also make video and clicks pichture and plan to going viral this video im also attach this pic and video i want h compensation
They are also cheating to peoples also i am going to police compalin kindly help me

They should shut down their business if they can't even deliver it properly.
1. I haven't received my food and it shows delivered half n hour back.
2. The deliver guy is not picking up his call.
3. The customer service is not picking up the call
4. Written on chat sent 10 messages no one is there to reply.
5. Tried every number available on google but nope you can't contact them.
The order was already paid and it's not delivered yet i want my refund back.

I ordered cake for my fathers birthday but the one that i received yesterday was not in normal shape. It was my dad's birthday and i ordered cake from swiggy app firstly the delivery executive was bringing a cake with no message on it when i asked him that i am cancelling the order he said he will get the messaging done and requested me not to cancel the order as that would impact him. I agreed. He called me 15 min later to say that m putting it as delivered though the cake is with me, all this while i was ready to bear the cancellation charges bit due to the nuances created by the delivery executive i didn't. Post this a customer care guy said he is replacing my order and took the mr crust guys on conf call i told them that the message is to be happy birthday papa but the cake that i finally got was this, i mean it was extremely disappointing and hurtful to go through all the process requirements set up by swiggy and then receiving a defective product in the end that too on a special ocassion this ruined my celebration and the way they show their ads and marketing processes i don't think they are portraying the true picture of the company. Since last night i have been trying to reach the customer care center but the response that i got was disappointing again. I was not able to reach the customer care and all i am getting is an auto response on chat. Apparently we cannot reach swiggy customer care people once the order is delivered. Please take action against the mismatch firm's branding and pr and these processes.

Dear sir:
I have ordered my food at 1:30am.
After 1.30 hour, i call to my delivery agent for food.
He says to me that the order is cancelled.
The food shop name is combo man and agent name is jugal mondol.
This is really unfortunate thing for me.

I have attached two screenshot.
Please take some necessary steps.
Thanks.

Regards
Mohammad samiul mueed
Srfti campus, kolkata

Swiggy gives their customer an option to set their delivery location. I had chosen my location and then ordered food. My order no was #[protected]. The pick up boy called me to confirm the order and location before picking up. I told me my location. He confirmed it. After picking up the parcel he came to my mentioned address in the swiggy which is different from my chosen location. I got a call from him. I told him to come to my chosen location. He denied it firmly. He said my vehicle can not move from this location. His overbearing behavior was the indication of any future crime.

I am a defense person and any undisciplined act is considered as the first stage of future crime. Any female customer could be the easy target of these undisciplined and arrogant service boy. Please look after this case. Bring the swiggy into disciplined manner.

Hello team,
I have been a swiggy user for a quite sometime now. The agents deliver the food in a very quick manner.
But when i closely look at how this is being delivered so quickly, i see the delivery agents breaking all type of traffic rules to meet the time target. Breaking of traffic rules include riding on a wrong side of a one way road, not wearing helmet, jumping traffic signals, etc risking their lives and also life's of other people on the road. I reside in vijayanagar, bangalore and i have seen all the above myself and this is definitely the same case all over the city and the country.
Swiggy must and should educate all its delivery partners about the importance of following the traffic rules and work for the betterment of the society.

Thanks
Kirthan

Sir
I ordered 8 burgers on 17th november around 12:30 am. I had paid my whole amount through paytm. Due to unavailability of my order placed items the restraunt cancelled the order. So i had no role in cancellation so why do i have to pay 75 cancellation??? I have registered a complaint regarding the same but no action has been taken by your company and nobody is picking the call at your office.
I am a frequent user of your app. Please help me solve this problem and restore my faith in your app again.
Thanking you
Samarth wadhwa

(Your order #[protected] has been cancelled. A cancellation fee of rs. 75.0 will be charged.)
This is the message that i got

Hi swiggy team. It is really pathetic service from your team. I have placed order @ 10:50 pm with order #[protected] and money was paid by card. After 30 minutes, the restaurant has confirmed that order is received and is being prepared. After 1 hour, i tried and called delivery boy and he said that he is not able to find the restaurant at specified location. I called customer care and they said that restaurant is not picking the phone. The delivery boy said that there is no restaurant at the address mentioned. Is this kind of joke where you guys takes customer money on behalf of restaurant and then restaurant is not available. Then customer care guys are so rude and do not have the courtesy to apologise and get the same order delivered from nearby restaurant. Why cannot you sort out issues internally. Why always the customer has to suffer always?

I would not recommend swiggy to anyone.

On behalf of
Prabha khanna
[protected]

Hi swiggy team. It is really pathetic service from your team. I have placed order @ 10:50 pm with order #[protected] and money was paid by card. After 30 minutes, the restaurant has confirmed that order is received and is being prepared. After 1 hour, i tried and called delivery boy and he said that he is not able to find the restaurant at specified location. I called customer care and they said that restaurant is not picking the phone. The delivery boy said that there is no restaurant at the address mentioned. Is this kind of joke where you guys takes customer money on behalf of restaurant and then restaurant is not available. Then customer care guys are so rude and do not have the courtesy to apologise and get the same order delivered from nearby restaurant. Why cannot you sort out issues internally. Why always the customer has to suffer always?

I would not recommend swiggy to anyone.

On behalf of
Prabha khanna

I placed an order with swiggy today (16-nov'18) at 9:30 pm order #[protected]. Even after 10:30 pm the food wasn't picked up from the restaurant. And when i texted the swiggy team, they weren't of good help. I could see about 3 delivery executive changed to pickup the order but none of them picked up my call. This is not my first disappointment with swiggy. Previously in my orders i have had missing items in the order which i had mentioned on the feedback. None of them were acted upon or any kind of compensation were given. It's 10:30 pm and most of the restaurants are closed. Yet swiggy is incapable of delivering the order they have promised.

Hi,

My name is nayana, i have placed an order on 22nd october 2018 in banglore from banshankari 3rd stage and made an online payment of rs.580 via axis bank internet banking. Later the order didn't received and checked with swiggy customer care they mentioned like order is not placed due to payment issues. The amount will be refunded after 3-4 working days.

It's been more than 20 days the amount of rs.580 is not refunded on my account.

Kindly do the needful for same. And refund my amount

Thanks & regards
Nayana

I have order 4 icecream from natural dahisar branch at 11.54pm. I had to wait for around 30min to know that my order has been cancelled. That to when i called up swiggy that why my order has not placed. If the shop i glossed or any other issue are there the swiggy has to call you up n tell sir your order has issue / cancel at that particular moment. But when i call up from my side then i knew. That's why do we place to wait 30 min n then know, ohh my order is not available so order has been cancel.
N when i told agent that time i told plz write my complain that time too yus sir a feedback call you will be getting half n hr n and that also didn't came so that what the swiggy charges you?
There work is to provide proper service and if not available then please let your customer know about it.
And not waste customers time to confirm about that.
Have attached a audio clip in mp4 format please see to it.

Swiggy is sending stale food to customers inspite off sending them the evidence (Pictures) of the stale food they are neither refunding nor replacing. This is insane.. Fetching profit from customers on bad quality food. Not appreciated!
I need my refund for the amount i paid for the food that i didn’t eat. Kindly help me get justice with this fraud.

I'm firoz, i would like to register a complaint against swiggy office of andheri (Mumbai).
I quit work in swiggy as a food delivery rider.
As swiggy promised me i would get refund if i relinquish thier's stuffs (Bag $t-shrts).
When i visited to head office in andheri and i was relinquishing thier stuffs (Bag&t-shirts) they denied to give me refund.

I had ordered a pizza it came all upside down in a condition in which it cant be eaten. I posted a picture of the pizza on their chat. I had made the payment via paytm also and when i told them about the delivered pizza they reordered it. I canceled the new order because i didn’t wanted to take another chance, but i didn’t get my refund and on top of it on my order history they have showed that the payment for the new order which was compensation for the first one had to paid on cash on delivery. When i called the customer care number they told me it won’t be refunded. What kind of service is this?

Order placed on 14th november 2018,
Swiggy order no. #[protected] for rs. 666.
Registered mobile number: [protected]
E-mail: [protected]@gmail.com.

Unfortunately, my experience with swiggy has been far from being satisfactory. It was simply disastrous, inconvenient, unprofessional and to some extent felt a little deceiving. I ordered pizza from la pinoz through swiggy pizza was delivered in pathetic condition the delivery boy has spoiled entire pizza images of same is attached herewith, pizza was totally cold that no one enjoy the same, it was not delivered on time as confirmed.
This is outright insensitive and extremely poor management. If the order cannot be delivered it should not be confirmed. I think this is simply insensitive and unprofessional.

This is not what a food delivery service is supposed to do, they are to deliver to satisfy people’s hunger and not leave people hungry because of their inefficiencies. To top it all, when i contacted swiggy customer service through mobile, the representative had no answer to my queries, instead simply refused to respond and kept me waiting. When i mentioned that i will post my experience on the line, the representative stated pls write a email.

I really could not understand this kind of service by swiggy. Firstly, at the time when i am expecting, condition of pizza when delivered, and respond i get from customer care. An absolute disappointing experience both in terms of delivery and customer service.

I had ordered at 8:06 for two onion masala dosa from om sweets delhi got delivery at 9:30 as a delivery executive was not assigned. Special instruction was not to add spice any kind in masala. And when got tgw food after one and half hours it was spicy. Chatted with customer care told them to take backthe order as children cant eat and refund money. He replied cant do that ill pass the feedback. Wat sort of a help is that where my kids cry for food for more than an hr n wen they get its spicy. Kindly refund the same