Swiggy Complaints & Reviews

Dear sir

I am your routine customer & i am very surprise to see that from last few months service and behavior of your executives has been changed totally.in one of my recent order i have faced misbehavior by your executive and another order mismanagement by your executive. I am not pointing out the name of your executives but i am not understanding that are you not paying your executive enough salary or you recruits uneducated staff.

Also there is some disconnect i have faced in your customer order cancel team.in my last canceled order your team mentioned reason of cancellation is customer not picking phone. But actually i have spoken by your executive twice & he was misbehaving.

I do not knows who will change it. But you are in service industries & in service industries good customer service/satisfaction is the key of success.

Hopping that you will take it seriously.

One of your tiny customer.

Hello sir iam sri manjunatha enterprise manager your kichan inchrager mr. Sridhar so bad everytime i call not picking phone l will call onther mobil lifting phone and immediately telling iam busy iam a gas delear jp nagar sri manjunatha enterprise will supply 5kichen amount balance december20170 to august 2018 not respond what next iwill stop hebbl kicten tommrow supply if you any clarification please call [protected] iwill expect your call

I'm a regular customer and I order almost everyday. Recently I have been having issues in getting my orders delivered at the right time and right place. I live in Delhi and I have come from South India. So I'm not so comfortable with the language or the place. And if you send me delivery guys who literally have no clue about the location or the direction to reach there, you're making life very difficult for me. And recently the tracking screens have also not been working properly. I once faced a situation where I had to walk around 2-3 kilometres to get my order at 11pm because the delivery guy didn't know the location. Please look into this matter, keep delivery guys who know the directions pretty well and please make sure that this isn't repeated. Thank you

I have ordered food and delivery was not on time because of less fuel on delivery boy's bike. Delivery boy was manohar kumar . Also when u raised this complaint in customer care chat the executive gagan N was so rude and arrogant that he was not even listening to my complaint and was in rush to close the chat so I want swiggy to take action against them my order was delivered in delhi.

I have placed an order using swiggy app with bhukkad by nature bearing order no. #[protected]. This was my first order with you and i was shocked to see the quality of chicken which was delivered to me. I have clicked the photos of the same but they are not being uploaded due size limitation. I had a very bad experience and would never recommend anyone for using swiggy.

Hi team my self mod yasin i have came to that there is a opening in swiggy pdp boys so i came to interview today morning 06/09/2018 i have attended the interview mad training and app training also but when i came to collect the bag and i'd the document department person is not giving the i'd in order so i told him plz give in order. He told i[censored] wat work wait or else go swiggy is not depending on u

Yesterday I got mail from Swiggy saying that 50% off sale from 11 PM to 2 AM with TnC applicable. however same TnC was not mentioned in mail.

I waited till 11pm and when I checked the offer was not available.

Customer care executive confirmed that offer is available however same is not applicable to me.

My complaint is if its not applicable for me why offer was communicate to me. due this communication I had to waste my sleeping time.

If it is communicated then offer should be visible in application.

I ordered food from subway via swiggy and the order was placed at 12:51 pm, according to the swiggy delivery policy the food should be delivered with in 24 mins. But it got by 13:43. And dont ask me about the delivery experiance. The delivery person was rude and i have to spend 10 long mins to navigate him to correct place. We order food so that we can sit peacefully at or place and enjoy our food. The food delivered is cold and as it is sub it was not even eatable as the bread became soft. I paid for the food and deserve to get the desired food in the time promised by the vendor...

I ordered food from subway via swiggy and the order was placed at 11:02 am, according to the swiggy delivery policy the food should be delivered with in 30 mins. But it took alnost an hour to deliver it. And dont ask me about the delivery experiance. The delivery person was rude and i have to spend 10 long mins to navigate him to correct place. We order food so that we can sit peacefully at or place and enjoy our food. The food delivered is cold and as it is sub it was not even eatable as the bread became soft. I paid for the food and deserve to get the desired food in the time promised by the vendor. If they cant fulfil what they promise they should close this business or sell it to someone who can run it better. It was so embarrassing in front of my friend who came to meet me. It was such a poor customer experiance and the food delivered. Subway should stop doing business with swiggy. As they are ruining their name as if the food quality spoils due to poor or delayed delivery customer will not order again, specially customer like me. I love eating sub but experiance loke this will make me think twise.

And this is not the first time i am experiencing poor delivery and policy abuse by the associates hired by swiggy.

Upon asking for the return according to their policy the associate told me that he can return me 25 rupees out of 395. As if i am begging form him. I am not a beeping begger i am a food lover who like to enjoy food.

I will also be posting this review/complain on googleplay store and on subway's website too.

Please suggest swiggy to adher to their own policy and issue me a full refund.

Swiggy your annoying me alot...

i got wrapping paper ink printed on my food roll...check image.

order id #[protected].
its seriously quality issue...call me asap on [protected].

i called on swiggy and agent over phone said...i habe initiated refund...it will relect in bank account.

but later on i checked with another executive...he said no such reund initiated.

why you people lied to me?????

i want my refund 113/- that i paid netbanking.

Swiggy delivering food without any hot box or bags in hyderabad. They are employing all rowdy elements and chain snatchers to deliver food to customers. They don't do any back ground check of delivery people. Horrible business concept to make money in market. They don't have dress code.. Don't have id... Don't carry any box or bags to deliver food.

Hopeless swiggy. They should give food free if the delivery person delivers the food without bag or proper dress code. Can they take this challenge?

Dear sir,
We a
Have a restaurant in sec 29 ggn. We did tie up with swiggy but i am unable to get any support from your team. Rhea who got the deal cracked is not picking up the call, mr kushal our bm is not responding to my calls. I dont understand what is the use of so many tie ups if at all your team cant handle them. Need your assistance on urgent basis.

Regards,
Shashank
[protected]
Rest id - 58841

Every now and then, orders are getting cancelled and refund takes a lot of time due to which we can't even ace a fresh order. Honestly this is really tarnishing your brand. People are now preferring uber eats foodpanda due to immediate refund even if the order is cancelled due to swiggy or restaurant problems. The customers don't have to suffer like this. I am a regular customer of swiggy and in last one month this is my 4th complain, either due to order cancellation or reluctance/rude behavior of delivery boy to come on exact location. There have been multiple instances where orders are marked delivered even when the delivery boy hasn't delivered anything. Please look into this, else you are going to lose customers and it's going to tarnish your image as a brand.

Product not recieved even after waiting for 1.5 hours. Money was paid online. Product was under process. The delivery person was not informed about the same and it showed in his mobile that the order is cancelled. As a result, he was helpless.
This is entirely pathetic.
The money was refunded after 1.5 hours. But what about the harassment caused during this time?
Outrageous. Disappointing. Made a mistake ordering

I ordered One Bahubelly Thali from bahubelly restaurant Indira Nagar Lucknow.

To my surprise I received completely different Thali with 50% items missing from Thali.

My other other Thali which was senapati Thali. Items in bahubelly Thali were same as of senapati Thali.

Amount which I paid just got wasted.

I will never go to this restaurant & advice everyone to not to go there.

Restaurant seems to be a cheater. They charged 399 + tax & gave inferior Thali with Max items missing. Disgusting.

I ordered a large pizza from a nearby pizza store. Delivery by swiggy was really disheartening. The pizza delivered to me was completely dislocated. All the toppings and cheese had shifted to one corner leaving the base at it's place. Also i didn't have any contacts of the delivery man once the delivery was done. I tried calling customer service but was left unanswered.

Ordered lunch thru swiggy from a very well-rated restaurant. Added a dessert with extra cost.

Had two problems with swiggy that make their systems, their delivery boys and their control over their delivery boys entirely suspect.
1) the delivery boy rang, claimed the dessert is not available. I said fine, let's just deduct from bill. He claimed the cost of the dessert was bundled into the total bill and couldn't be unbundled. So no reduction. When i explained it was an add on they agreed.
2) the delivery was made to the wrong address. The delivery boy rang three or four times, practically held us hostage to an impossibly high amount to re-deliver to the correct address requested. Each time we convinced him to re-deliver at a fair additional rate but despite that he did not budge. Swiggy intervened, requested him to reduce his 'quote', cajoled him even, but could not persuade him.

We had no option but to cancel the order - after a loooong, unsuccessful wait for lunch.

Very, very disappointed in you, swiggy. Deplorable standards of customer service.

We ordered chicken combo and our order id is order #[protected]. Swiggy delivered the worst half-cooked chicken which was bleeding the real blood. We opened and thrown that away. They charged 250 for the food and they refunded just 104. So we spent 146 to buy an uncooked food and just throw away. Very worst response and service from swiggy. We are totally disappointed with the worst service who never care about the customer's health.

Hi
This is my worst experience with any online merchandise. I ordered food on 31st aug 2018.
1. Swiggy application is unreliable which usually take wrong address and no option to enter manually.
2. Swiggy cancelled order themself and putting penalty charges on customers. They don't bothered about customer and not willing to check about the concern.
3. Same time their delivery boy visit at delivery point and asking that your order has been canceled and i can deliver the order if the payment can be given in cash. Asked payment amount is more than the amount already paid for online order. — excellent
3. There customer care executive are sitting there to give one reply only that we can't do anything then why swiggy had giving such help option and deputed such customer care executive.
Finally swiggy is made for worst services, cheating to customer, creating inconvenience to customer and wasting time.

I need my full amount of refund along with 100% penalty by twiggy.

I'm from chennai i have ordered chilly beef in red box and i have received the item less quantity with eaten and give to me what the # are swiggy doing i donno no i'm facing this issue second time. We having trust in swiggy thats what people will ordering the food in swiggy.. I didn't expect to see this kind in swiggy.. People don't do order in swiggy and don't trust to receive good food quantity. They are cheating us.. We need to throw the swiggy out of sea because they don't take action our queries.. Get lost swiggy i'm not going to order in swiggy hereafter and then i'm not going to refer swiggy to my friends and colleagues.