Swiggy Complaints & Reviews

I called cc to report bad quality food for order #[protected]. Ph - [protected].

I am happy with the delivery services. But when i got the food, i was highly disappointed so i thought of reporting the issue.

And mr. Adil who answered the call was an amazing service genius. Kindly find the details below-

1) he asked me not to order at night from swiggy as i told him, i had bad exp. With the food that is served t night.

2) he said, we have a data base where people have ordered the same dish and have no complaint and its you who is having it.

To put it in a laymen language, he first asked me not to use your services and in the second he called me a lier in humble words.

Well may be major chunk of the customers who order at night are either drunk or smoked up to not know what they are eating. Well i am none, i just came late from work and was expecting a decent meal.

I have stayed on my own and i know how old frozen food smells an tasted when heated up several times. I even requested the delivery guy to take the food or may be to taste the food to authenticate my statement.

I do not have much to say, but food delivery or any sort of catering services are based on customer experience and this is what i get? Awful food and too arrogant cll centre response.

I still remember appreciating you guys when i and my friend was invited at your office near jyoti niwas college below net cracker office kormangala when you gifted us some playing cards and all. I never expected you guys to fall so low once you have a stable revenue targets achieved.

On 30 september, 2018, i ordered food from swiggy and the money got deducted from my bank account but the order was not confirmed from their side. My order no.#[protected]
I tried calling the customer care no. but there is no option for this kind of query to talk to the required person . There used to be a chat option in the app but now it has been replaced by call which no one receives.
I am completely unsatisfied with swiggy's refund policy.

My sister had ordered food on 03/10/2018 evening on coimbatore. After delivered the food, that delivery boy call continuesly and disturbing my sister. Now i want to raise a complaint against that delivery boy and i wish to take a severe action from your side or else i gonna file a police complaint against that boy and the consent (Swiggy) company coimbatore
That delivery man no:[protected]

This incidence took place on sunday evening 30/09/18 when i wanted to place an order for dinner. I wanted to order from 'Taste of Hyderabad' restaurant located on Dhole patil road, Pune which was roughly 9kms from my residence (Satara road). I placed the order at 7:10 pm and paid through netbanking, for which the order got confirmed. Now here i was aware of the fact that delivery would be far so initially i checked foodpanda app who promptly displayed that they cannot deliver at selected location. So i chose swiggy knowing that Swiggy promotes and delivers anywhere in the city or also they never mention that they cannot deliver at specific areas, for which i proceeded with my order.

I got a call from service center at around 7:30 pm asking whether parcel is delivered or not for which i mentioned that i didn't, neither was i expecting it so quickly, the restaurant being far.

Now here starts the problem;
At 8:00 pm i get another call from service center, a lady spoke saying that maybe you must have entered wrong address for which i told her that i haven't and its perfectly correct. (How can i enter my postal address wrong when I'm living here for last 28 years)
She said the delivery boy is seeing your location 130mtrs from the restaurant whereas it actually is 9kms. What the delivery boy sees or how your app is linked to them shouldn't be my concern when i have entered my address which actually is 9kms away! Still i told her to take him on conference call which she did, now the boy said its far and he cannot deliver or he asked for 50-100rs extra payment. The swiggy lady asked ME if i can pay the extra amount to which I got annoyed and asked her why cant your company handle it on their level at such situation when its a about just 100rs versus a question of customer service AND the company's fault. She confirmed that she will speak with her manager and revert back.

Now i get 2nd call 15 mins later from a guy saying we are sorry we cannot deliver it now.(its was around 8:20 already) i got pissed and told him that firstly, Swiggy says you can deliver anywhere and that's why i trusted and ordered and PAYED online. Secondly, you took more than one hour to tell me this problem when people are waiting to dine and now you just say sorry instead of coping with situation ? He repeated the lady's words of getting back in 10 mins... which he never did, and here's the fun part, i get a message after 15 more minutes that my order has been cancelled and i was charged 75 rupees, rest amount will be refunded in 2-4 working days.

So it isn't a question about paying100rs to the delivery guy or the deduction of 75rs but the way employees are trained to deal a situation or how a company delegates its responsibility. Shouldn't the purpose or vision clear enough till the roots ? Clearly swiggy avoided the situation by cancelling the order and not handling it !

Anyway please look into the matter as i wouldn't like it to make it public or go on forums if handled carefully AND QUICKLY from here, just don't persuade me to do so. And i do need my entire money back without 1paisa deduction.
Also if you need to contact me, you have it in your database linked with the order number.

Regards,
Customer

I ordered a birthday cake from otik cake shop through swiggy in Noida. The same was delivered in broken condition. I stopped the DE after checking the same and talked to swiggys helpline. But I was told that the cake would not be replaced or returned.My whole birthday party was ruined and my money thrown down the drain.order id-[protected]. I spent about 500 rupees for that cake and the company refused for a refund. The maximum they said was 125 rupees which was inadequate and unfair. After all who buys a broken birthday cake. Please resolve the issue.

Food is not being delivered at the right address. If the address mentioned is 10th floor, the food should be delivered at the same address. The security just needs the delivery boy to show his driving license/any other govt id proof to allow him in. Most of the delivery boys end up mentioning that they are not carrying their driving licence or any other id. Most of them make this excuse just to save some time, forgetting that when we are in office we might be in meetings and it becomes extremely difficult to go all the way down to the main reception just to pick the order.
As delivery boys, the least they are expected is to deliver the food at the right address and carry their driving license. Both seems to be an issue here.
When we order food, the last thing we expect is to pick an argument with the delivery boy. It becomes even worse, when at times when the food is not even sealed.

Please ensure that the delivery boys deliver the food at the right address with a right attitude, this is the least expected from a company like swiggy.

Please also note, that i have given this feedback several times on the app with no improvement seen.

Sir i have ordered food from swiggy order no#[protected] at bikaner restaurant noida sector 76 around 8:15 pm dated 30 september 2018. When i received the order and open it for having dinner it was smelling badly. I contactcted to the restaurant they refused that food was the wrost quality and said to contact swiggy for complaint about wrost food. I tried to make the contact to swiggy but i couldn't. Then i talked to delivery executive he said that swiggy is only responsible for food delivery not about food quality. I was helpless because i paid for better food but received bad food which can be cause of food poisoning.

 therefore i am requesting to swiggy team please take a legal actionÂ

I haven't received my money back by the swiggy delivery boy named Amit awasthi in Lucknow from the shop urban dhaba. I paid 150 though the amount was 130, please make my money return or I won't prefer anymore in future.its seriously makes a very bad effect of your company that the delivery man takes away the money and the place where he reached to take food is also being not informed yet.

Hi Team,

Today i ordered Masala Dosa(Rs80) + 1-Plate Vada with Sambhar(Rs70) thru Swiggy @ Dwarka, New Delhi Restaurant thru Swiggy(Food Delivering Company). But i didn't received my Full Order i.e. Vada Item with Sambhar (worth Rs 70)was missing. And the delivery boy attitude was also very rude. His name is "Sanchit Srivastav" & his contact No is : +91-[protected].

Anyhow he just left my Vada Order @ the Restaurant or might be dropped somwhere (not sure)- lolz. As u know i pay the whole my Billed Amount online.
And when he came to delivered my Incomplete Order- i just cross-checked my Order & asked him to bring my other items(i.e Vada + Sambhar). After giving me some sort of assurance he just told me that within few minutes he'll gonna picked that thing from the Restaurant & delivered to me.
But he didn't came back & also didn't picked my call- tried multiple times.
I need my refund i.e. Rs 70 ASAP or whatever would be the penalty amount that will levied on Company -as per the rule. Because this a very humiliating moment for me.

For more details: Order & Restaurant details attached in the Snapshot below.

I ordered subway roasted chicken salad through swiggy order:[protected]

Firstly my order was delayed, delivery time quoted is approx 40 mins (37 min on their portal) but my food was delivered in an hour. I was fine with that.

The quantity of salad is almost half of what i get from subway store.
Secondly it didnot have all veggies like olives, capsicum,.
Tomatoes were not fresh.
It had onions which i didnot choose in my selection.
On top of that, chicken was not fresh.

I called up your support team mustafa, he wasn't able to solve my issue or provide a fresh order/ or my refund.

I want a solution to this issue.

I was very tensed when my product of rs 275 got auto cancelled on 26/09/2018 and the money was not refunded to my bank account,
I emailed swiggy several number of times, i was very frustrated but then i got the number of swiggy executive who prioritised my case and i received the refund in next 24 hrs.
Then i saw there were many such people like me who are in search of their number.
To those guys i would request you to

Contact : [protected] (Aman singh)
Swiggy senior manager
Email: g1aman. [protected]@gmail.com
For any further help on swiggy
It's been very supportive

My order id is [protected], i ordered a salad from california burrito, benniganahalli, Bangalore through swiggy and what i receieved instead is bbq paneer bowl and a cheesy tostada(which is bearing order id [protected]), when contacted customer care they said they cant replace nor refund.
date of incident : 28th sep 2018
time : 7.45 pm
i request a refund or replacement.

I had ordered on september 2018 the 19th at 9.10 and then cancelled it as by. Mistale i had set the date for tomorrow when i wanted the order to be done today

It's over a week and i still haven't received my refund.

I ordered a prawns ghee roast from tom's restaurant.

By mistake set the date for tomorrow's delivery when i was exploring.

Paid by debit card please initiate my refund.

Dear sir,

How are you. I hereby request you to please show our resturant is not showing on your app. We mail alot of times. Also we have be emailing since days. Henseforth, no action has been taken place.
Also to tell you all our papers and documents have been submitted. We also have an account id and password.
We have also submitted fssai certificate. Your customer care and other executives all are unable to help us. They are just beating around the bush.

I am also sending you a copy of mail which we have sent.
Your immediate action in this regard will be highly appreciated.

Regards
Amit : [protected]

I ordered has been placed with wrong address due to application issue and they have deducted my money for that.
There is a issue with the app because of that they have deducted my money.

Request everyone not to use this application, they should understand the pain for that. Simply they deducted my money.

My current location is bengaluru and i have mentioned bengaluru address but still they displayed delhi's restaurant and ordered from delhi.

They comfirm my order take all money now and not ready to deliver my item
after 45 mins they are telling me that they cant deliver so why did you confirm my order and why are you telling me after 45 mins

My swiggy order number is [protected]. I ordered for an item from "flying sphagetti monster" restaurant in the city visakhapatnam. While ordering, the bill showed me rs.110 and it also showed rs. 0 delivery charges. After a while i got a message that the food is ready and u need to pay rs.210. How is this possible? I had to pay extra 100 rs. Please make sure that u refund my money back through any sort of payment means.

Swiggy has delivered me some spoilt food because of the way the have packed they're package. I have paid rs730 for the food through amazon pay and the money was deducted at time of order. After the delivery was made i have been trying to contact every staff possible and all of them kept saying it is out if their hands and they cannot do anything. They wasted a lot of my time. Firstly by making me wait for an order that was not even edible. Secondly by wasting my time through the useless staff who cannot resolve the issue in any way. I've asked the staff to transfer it to a higher authority and they say they cannot do that either. Swiggy has been a fraud company and have been looting many people in the past years. Please never pay online and only pay cash on delivery or they will take advantage of you. I need a full compensation for this swiggy. If you guys are going to waste more of time then it'll only get worse and i will end up making your company pay more than the orders compensation. Look into this quickly and stop spoiling your name by making your customers go through such hassle.
Order no #[protected]

I have placed a food order in Swiggy on 25th september at 11:21 PM. Swiggy assigned a delivery boy Patil.After waiting for more than 30 minutes, I called Swiggy at around 11:54 pm.and received a response that order will be delivered within 15 minutes.Delivery boy picked up the order and called me to enquire the address.But after me waiting for 20 minuted for him at my location he did not come and he unasssigned the order.My order got assigned to another delivery boy and he called me telling that the order has been already picked up and cant do anything so he escalated to swiggy.

Swiggy people instead of getting in contact with the first delivery boy for order, simply called me at 12:30 26th September and telling lies that the item is not available so order will be cancelled.When i asked about the first delivery boy, they accepted the truth that item has been taken by the first delivery boy.Then i asked them to order from any other available restaurant or contact that first delivery boy for which they accepted.But again at 12:50 am they called back telling that nothing can be done from their end even ordering from a different restuarant although they are the providers itself.

Because of Swiggy's irresponsible behaviour this is the seventh time i am facing issue .So I request to take a very severe action on Swiggy.

Order # : [protected]

I’m writing this in sheer disgust at the way Swiggy services it's customers.
Being a vegetarian, I placed an order for Mexican Spicy panner burrito. After waiting for over an hour to get my order delivered, an executive finally turned up with my order. Relieved that my order had been finally delivered, I just grabbed a bite of the burrito and found something amiss. Upon closer inspection, to my utter horror discovered that there was not a single piece of panner in it and found some pieces of chicken.I quickly came to the realization that what I had gotten was not a panner burrito but was instead a chicken burrito!
Reaching the customer care was even more of a task than I had imagined. It took about the same time for me to reach the customer service executive and explain my problem as it did to get my order delivered. While there was no response to my chat in which I had attached relevant pictures, I tried my luck with call. It took me 3 calls and 2 hang ups(from the customer service executives) to get to the customer service executive and explain my problem the 3rd time. After explaining my problem, the executive again placed me on hold and what seemed like an endless wait came back to the phone and apologized for the mistake. He assured me that he would take it up with the restaurant. When asked how he would seek to resolve the issue from Swiggy’s end to me as a customer he simply said that the amount paid would get refunded(which is what one would expect, given that a wrong order had been delivered) since a replacement was not possible at that time(It was already 10.50PM)
When told that processing refunds was what was expected, given that Swiggy hadn’t delivered what I had ordered, he said nothing else could be done. Can you imagine? Swiggy delivered a non veg item to a vegetarian (and this was not even a simple mix up of 2 vegetarian items).By then, nearly 3 hours had already elapsed from the time my order was placed (Not to mention that I hadn’t had my dinner and there was no place I could get dinner from at that time of the day, so I had to go to bed hungry).Swiggy claims to be ‘Hunger Saviour’ but what it in fact became last night is ‘Hunger Taunter’ . I'm writing this to warn any other gullible customers who might potentially face something similar.
PLEASE NEVER EVER ORDER FROM SWIGGY. ZOMATO IS A FAR BETTER OPTION!