Swiggy Complaints & Reviews

I have ordered parathas from swiggy but there was too much turmeric in that paratha that i couldn't even eat it and then I raised this issue in swiggy but there was no response from there end they asked me to wait for resolving the matter in 6-8 hours but it's been more than 30 hours still no solution

1.Ordered the delivery in Swiggy app and it showed the delivery time 18mins but it more than 45 minutes.
2.Delivery agent asked me to come to another location than the actual location and very rude in behaviour
3.Customer support agents are very sarcastic and not able to support the end users
4.Updated the order as delivered without delivering to the customer and deducted the money for the same

They have spam my email ID and also not answering my calls. They delivery late due to their technical issue on 4-Oct. No one from the Order management team called to informed about the delayed. I have even check with restaurent, the issue was delivery partner was not assigned. When a person called he show attitude- Arjun Singh from escalation team and say this is the last team to reach and nothing will be done further. I asked for my full refund due to their irresponsibility and failed in the service.
Complaint sent since 4-Oct and now no mail is going.
Swiggy Order ID - [protected]

Your message wasn't delivered to [protected]@swiggy.com because the address couldn't be found, or is unable to receive mail.
Your message wasn't delivered to [protected]@swiggy.com because the address couldn't be found, or is unable to receive mail.
To: Food Issues, Swiggy Escalation, [protected]@swiggy.in, [protected]@swiggy.com, "[protected]@swiggy.in", [protected]@swiggy.com, social.[protected]@swiggy.com, [protected]@swiggy.com, [protected]@swiggy.in
All those spam me, no one responded.

My Name is Dinesh . I Use to order food from swiggy my account is suspended without my mistake 7 day before suspend of my account my account was hacked someone trying to order from my account i recieving continous spam otp payment failed messages etc but i didnt notice but that day when i order food on swiggy and delivered in evening i open my app to rate my order but there showing your account is deactivated kindl contact [protected]@swiggy.in i mailed to swiggy many time not its 5 day but my account is not restored evertime i mail they say your account cant be reactivated i am totally frustrated no one is helping me maileed to swiggy chat on facebook etc very bad support system

Sir,

I still have not received the refund for cancelled swiggy ORDER #[protected] inspite of follow up on 04.10.2023. and many emails. SCREEN SHOT OF CARD STATEMENT IS ATTACHED.

Now Swiggy has stopped replying to emails and there is no way to contact them.

Hence this complaint.Please ask the company to refund.

SANDIPAN NATH CHOUDHURY
SBI ACCOUNT NO -[protected]
IFSC -SBIN0008747

Yours
Sandipan Nath CHoudhury
[protected]

[16:36] Reddy, K Harshitha

I placed an order for grocery items on 9th october 2023, where as it includes Lays chips Rs.66, Bread Rs.50 and butter Rs.114. But i received the chips of rs 20 (smaller size), butter of cost rs 50(smaller size) and bread as it is only.

i raised numerous complaint to no avail other than the response that they cant help. This is not a mistake from my side they've my money and do not wish to help.

order no: [protected]

Dear Sir/Mam

Yesterday 8/10/23, I have ordered food from your platform and the quality of received is way too bad that even foul smell was coming taste was hell.

On complaint, I was told gor refund on 100 Rs. Against the order of Rs. 310/-, I further told ask your delivery person to pick and send back to restaurant for checking but it was not done.
I want to know the value of your platform that any body can send food of poor quality and also not taking responsibility.
Health of my wife was also affected by this it was very bad experience.

Please refund my order amount now and do check with quality before sending bad food.

ORDER #[protected]

Since many time I am receiving mail regarding food order delivery which was ordered by other person. Someone is using my mail id at Swiggy account. My mail id is [protected]@gmail.com and address of other person at which order are being delivered is as given below,
garden city Jasmine tower (G)
Opposite Sadhu Vaswani School, Rajkot, Gujarat 360005, India. (Hari Nagar)
Rajkot. Kindly resolve this issue ASAP.

Dear sir / Madam, My name is Lakshman and I am at cochin and my brother, Kishore is at Bengaluru. It is my brother Kishores birthday today and because he was suffering from slight cold I decided to send him and his dear family something hot instead so I downloaded the Swiggy app and chose "4 Crispy veg + 2 Medium Fries" instead he was delivered 1 Crispy veg and 1 Medium fries. the order number is [protected].
I would like to follow this up until I receive justice.
I enclose photos for your reference. My phone number is [protected]. and my address is Rao electronics, T D West Road, Ernakulam 682035.

Hi, I had order ([protected]) groceries today's morning. & delivery agent has come and call me for knowing my exact address. I was seeing him for under my building and I said to him please come to the 2nd floor and I was waiting him, after 10 min when I have checked him, I was unable to find him. he gone and was not picking my phone. And my payment has been deducted without my order delivering. In the app order has delivered.

Executive no.[protected]

Hello sir mem Mera I'd deactivate hai but Mera koi galti nhi Mera area manager se 😢 Lafra hu hai is liye id band kiya

Dear Swiggy Management,

I am writing to express my utmost frustration and disappointment with Swiggy's handling of my application to join as a delivery partner. My experience thus far has been nothing short of a complete letdown, marked by a lack of consideration, poor communication, and an unjust denial of my application.

First and foremost, I was rejected as a delivery partner for the sole reason of not having a joint bank account. While I understand the importance of verification measures, this requirement is not only discriminatory but also reflects a complete disregard for potential partners who may have legitimate reasons for not having such an account.

However, what truly exacerbates my frustration is the fact that I paid a deposit for the delivery bag as part of the onboarding process, and that amount has not been refunded to me. This is an absolute violation of trust and fairness. The amount I paid for the delivery bag stands at 350, and its non-refund is completely unacceptable.

Furthermore, I have reached out to Swiggy's customer support on multiple occasions, seeking an explanation for the denial and the refund of my deposit. Regrettably, my attempts have been met with nothing but silence and indifference from your end. This lack of responsiveness demonstrates a shocking lack of concern for your potential partners and a failure to uphold basic customer service standards.

I strongly urge Swiggy to not only reconsider its unreasonable joint bank account requirement but also to immediately rectify the situation by processing the refund of my deposit without further delay. Failing to do so would not only showcase a severe lack of integrity but also a blatant disregard for the concerns and rights of individuals who have shown interest in partnering with your platform.

My initial enthusiasm to collaborate with Swiggy has been completely overshadowed by this bitter experience. I implore you to rectify this matter promptly, reinstate my trust in your organization, and prove that Swiggy values its potential partners and upholds fairness and integrity.

I expect a swift and satisfactory resolution to this issue, failing which, I will be left with no choice but to escalate this matter further.

Sincerely,

Rajiv

I had ordered 4 bananas from Swiggy Instamart and when I opened that box I found that the banana was rotten or damaged in the middle and small tiny bugs were moving around it. most trusted app now am feeling as if it was my blind belief never order fruits from Swiggy Instamart.

I ordered some items on 24th September and made the payment of 400 rupees from my UPI. The money was deducted from my bank account. After some time I saw a notification that restaurant cancelled my order. I immediately reached out to chat section to see my refund status and it showed refund will be processed within 48 hours. I waited and again reached out to swiggy support via email. They told me it was an invalid request and I should have contacted before 48 hours.

How is this fair? I reached out constantly and there is no option to call the support team. The company just want to loot money from us and has spoilt the ease of ordering form home. I lost my 400 rupees and I need to know why.

My account got deactivated

I have order place 1 plate noodles and 1 plate honey potato but received but received wrong item only potato not honey potato I contact to swiggy customer care but senior supervisor Salman and Farhan corporate office not solve my problem i have complaint consumer court otherwise not solve my problem swiggy company my name is sunil order ID [protected]

My brother use my bank account in his swiggy ID and he doesn't work in swiggy and left permanently but swiggy Ban my ID permanently for what I've only one account

I ordered from swiggy on september 15th for rs 182. And the order cancelled automatically. Ihave already payed the cash also. But my refund is not received yet.

I have raised complaint using help in order but they just said they will give refund and abruptly closed the chat .they don’t want to take any action against the food delivery restaurant.
We found glass piece inside Mysore bonda .
My order is: [protected]

I have order from railway station by Swiggy. They accepted the order but refuse to deliver on public place and i also asked for cancel they said you will be charged all amount . I also have chat with swiggy they said that can’t be deliver on public places . I was on train so I was helpless to do anything. Also my family slept without eating anything because i have already spent money on swiggy. Why swiggy accepting orders from public places if they can’t deliver.. Pfa