Swiggy Complaints & Reviews

Order incomplete, one item was missing in my food delivery

This order was placed on swiggy on 20.12.2023. the food was pathetic like anything. Pizza box was opened. Burger was in shabby condition. Repeatedly this thing is happening again and again on swiggy. If we ask for help, the customer care executive say forward this issue via email to concerned department. When we do the same they only have one answer rate the restaurant. Then what is the role of swiggy. This time I want my money back.

Hello,
Received 8 250ml Bottles which were already expired condition, instead of actually ordered 1 Litre 3 Bottles.
Many times open Swiggy Chat, Ms.Ridhi was providing the refund but all of a sudden senior executive refused to refund and ask me to drop an email. From email there is also no satisfsctory response. Now I need complaint to FSSAI that company serving expired items.

On 17.12.23 I ordered food through Swiggy, the delivery executive was an hour late and the food we received was so bad and stale. it was uncooked, and there was such a weird smell to it, we ended up throwing the food.
When spoke with customer care, they said they could not issue refund. When the quality of the food delivered was the worst and we couldnt even have it, why are we not eligible for refund? Also I have been on Swiggy since many years now and because of their pathetic customer care response, I have to take this step. This the 2nd time facing worst customer care issues from them without proper resolution even after emailing them

I gave order from Swiggy two plate Egg Biryani with Chicken Chaap Salad ( 2 plate). My order id -[protected] from Kolkata Haji Biryani House. The amount was 466/-. When I received the food i come to saw there was a HAIR inside the food. The food was for our guest. It really hamper our respect. Even we found egg shell on the Egg.

It is a matter of Hygiene and health issues.

Have ordered buy 1 get 1 pizza from 'oven story pizza -standout toppings ' via SWIGGY.Order I'd is :[protected] for RS.603 Rs.
When ordering, the information was the food would be delivered at 8.37 pm.
It reached at 9.00 PM before delivering the product only delivery boy sent a order delivered message .
When I opened a box I saw only 1 item and second item is missing (but 1 get 1) and box is so cold .
When I called customer care they said 'sorry for the inconvenience we will give 115 rs coupon' i denied and customer executive not solved and asked them to transfer the call to his supervisor, in the mean time I got a dout on the order delivered hence I opened a pizza box and checked and found that 1 slice is missing I was waited for 30 mins to get connected to supervisor since call not connected and not recived any update from customer care executive .I disconnected and called again and one representative picked the call and I have given all info and sent all photos still he said he can give only 115 discount coupon .
I am very disappointed with the service I lost money and lost item .
Kindly need help on the same ..

Last Sunday 10th Dec 2023 I have booked Genie to swnd few products to my brother in law that i bought from Abroad. Around 3.38PM rider Sabavath Akhil alias Lokesh has called me to pickup the package. I guided him. He came to my flat and took the parcel. However hw diidnt change the staus of the order as recived and on the way to drop. I immediately called him. He said he is about to do that. I waited for couole of minutes and he has not done it. I immediately went down to catch him but by then he left my kocation. I felt something is wrong and pishy.understood he theft the parcel. I connected with swiggy customer care immediately. I wa son chat with them till 9.20PM. But got no help. They asked 12 hrs time. After that also I got no help or resolution from them. Swiggy said i can raise a police complaint. I asked them to provide me rider details so that i can log police complaint. But swiggy denied. It's sad to know that they hired a criminal. Its been 2 days and til now they are unable to catch him and punish him legally. His phone is ringing. Sometimes its switchedoff. Though he answers the phone he disconnets the unknown calls. Once he answered but claims me to speak to swiggy. He is very confident that he will neither be caught nor punished. I understad that he must have done many thefts and will do more if we leave him. Sadthing is swiggy is not helping me nir provding me rider details. Yesterday evening ilogged a policecomplaint. They tried to help me but the only information we have is rider name and contact number. Without other details its tough for police to do the investigation. Police sked me for more detils like rider bike number and other details.as swiggy denied to provide those i am helpless. I am restkess, sleepless from 2 days. Going through lot of mental tension and physical pressure. Finally iam helpless. A fraudster nd a thief is roaming happily. This is how our system works. We are helping him to commit more crimes. I sincerely request you to catch this guy and punish him. This must be a lesson to other online apps that provide delivery services. Anyone who wants do such frauds should be scared in future. Or we should ban such apps. Please help.
Genie order ID [protected]
Rider name Sabavath Lokesh alias Akhil
Rider contact [protected]

This is PVV Bhaskar Rao Some unknown person had hacked my Swiggy account and he updated his mobile no. In my swiggy account by deleting my no. Now I am unable to login in swiggy account The updated mobile no. is ‪(+[protected]‬). And they have ordered items from my swiggy account and done the payment from my LAZY pay account. They took amount of 9981/- from my LAZY pay account and ordered the items without my notice. This is the mobile no. Who's is receiving the orders ([protected]). Please Look into my issue and resolve it as soon as possible.

Please open my id 546006

I apologise for the mistake that I've done by rejecting 5-6 orders, i promise that I can't do anything like that in future please help me to activate my I'd
My DE ID- 7053553

I had joined swiggy 2019, due to an accident my hand was injured and I was in bed rest with respect to covid19 lockdown, I couldn't participate or engage with swiggy delivery partner app and after four year (present date) as my health condition is good and I am capable of continuing the job, my account ID 1086882 has not been activated and I am not able to connect with any of the customer care representatives. Kindly do provide

Please activate my swiggy id its verification got stucked after i maked the payment this interface is showing please help me out to get my swiggy id activated

Hi,
I ordered food from KFC along with a Pepsi through Swiggy in which Pepsi is not delivered. After complaining in Swiggy then informed that they can only give Rs. 20 as refund for the item cost Rs.60 (including tax).

I ordered on swiggy Nov 21st. Paid 369rs in swiggy during order. While delivery, the delivery partner said, the amount is not credited, so asked COD and said the first debited amount will be refunded. Also had chat coversation, 'chat support' with swiggy and they said, amount will be refunded within 4-7 days. But the amount is not refunded yet. I contacted swiggy email support on Nov26th regarding the same, they said someone will contact within 48hrs but no one did. I wrote an email again after 2 days, no response. Wrote another email complaining about no proper response from support, someone replied asking about order details. I provided all the details and waited for 2 days. Followed up with an email, no response.
I request a refund with fine as they did not refund within the said time period and the way the customer support service is.

Yesterday I ordered dry fruits through - Swiggy Instamart
But till now i did not receive the order .
Main thing no contact no available - the numbers given not working
Transacton details
through AXIS banks Credit card

Amount 1280/-
Date 29 Nov 2023
Reference ID [protected]
Transaction Time : 09:44:46 am 29:11:23

I am writing to file a formal complaint against Swiggy regarding the unavailability of the invoice bill for my recent order with Order ID: [protected].

Despite my numerous attempts to retrieve the invoice through the Swiggy app, I have encountered persistent issues, and the download option for the bill is unavailable. To address this concern, I sought assistance through the app's chat support, where I was directed to support.swiggy.in. However, my attempts to communicate with them have proven futile, as they have not responded to my inquiries.

I raised a support request (Request Number:[protected], but to my dismay, it was closed without a resolution. The lack of responsiveness and the closure of my request have left me with no recourse to obtain the necessary invoice bill for the mentioned order.

This issue is particularly distressing as I require the invoice for record-keeping and potential reimbursement purposes. I have made diligent efforts through the official channels provided by Swiggy, but the lack of cooperation and unresolved concerns have compelled me to escalate this matter to the Consumer Forum.

I kindly request your intervention to ensure that Swiggy addresses this matter promptly and provides me with the necessary invoice bill for Order ID: [protected]. I believe this is a violation of my consumer rights, and I seek your assistance in obtaining a resolution to this matter.

Enclosed with this letter are copies of relevant communication with Swiggy, including screenshots of the issue faced, for your reference.

I appreciate your prompt attention to this matter and trust that the Consumer Forum will take appropriate action to rectify this situation.

Hi I met with the accident and bed ridden.so I didn't login upto 3months.Know iam okay and ready to continue work.but my id converted into new id.I am not okay with new I'd .Any solution??

We are shakes m stones kishanpura Warangal, with restaurant I'd 75002
Our POC has been running ads without informing us from February 2023 and looting our money of about ₹30000

Please sir Mari I'd chalu kar dijiye 430930

I made order on swiggy, order reference number ORDER #[protected], one item khaman dhokla worth rs.140 is stale and rotten. I tried to complain using swiggy app only, but the solution they provided is not satisfactory. The item was worth rs.140 and they are refunding me rs.31 token appolgy. I want either replacement or my full refund.
Kindly, look into the matter and take corrective action.
You can contact me at email address - [protected]@gmail.com.