Swiggy Complaints & Reviews

I RECEIVED 3 DIFFERENT ITEMS FROM MTR KHATTA MEETHA POHA IN MY LATEST INSTAMART ORDER
MY SWIGGY ACCOUNT RELATED PHONE NUMBER IS [protected], NAME ASSOCIATED WITH THIS ACCOUNT IS SANDEEP
PLEASE GIVE ME A REFUND
WHEN I GO TO HELP SECTION IT DOESNT GIVE ANY SOLUTION JUST SAYS CONTACT EMAIL SUPPORT
When i contact email support they deny the refund or replacement, this way swiggy has frauded me in the past also with another instamart order when i had ordered britannia toast packets which were completely open when I received them

We have ordered lunch (Order No.#[protected]) on 19th Feb, 13:30 Hrs from Udipi Gardenia through swiggy app in Bnaglore. We are returning after my Mother's funeral. The total cost paid was Rs. 761. The delivery boy named Tapendra Rawal was assigned. Our train reach KR Puram and we got down including my son (10 yrs) looking for food, then I called the delivery boy, he said some traffic on his way hence delayed, said he will reach in 8 mins, but even after 30 mins he didn't reach, then I have called him again[protected],[protected], then after a long ring he said some accident on his route and disconnected the call. Then I contacted the swiggy customer care ([protected]), but the staff told, she will do the needful, but no reply or call from her till 14:30 and after so much drama, I received a message at 14:07 Hrs that my order was cancelled with a refund Rs.0.

Please do the needful in returning my money.

I have all the photos for evidence which I will share with in any public forum.

Thanks
Gokul

The delivery agent scammed me
I had ordered fried noodles from imperial hotel on Feb 27th, 2023.I paid delivery agent 229 rs online via upi.He claimed that he didn’t receive the amount, though the amount clearly was debited from my account.I showed him too but he refused to accept that he had received the money and ask me to pay again.I told him, there might be an issue on his app but he refused to leave.I again had to pay him 229 rs via upi.He also claimed in case the amount comes swiggy will refund my money back.It has been 3 days, swiggy is not refunding my money at all.I had complained on 27th February, to customer care and they acknowledged and reassured that I will get the money.I didnt receive yet.So i again tried to connect to customer care.The customer care agent whose name was Ekdisha, was highly stupid and uncooperative.She told me that I cannot ask for resolving this issue as 24 hours had passed.She also asked me for screenshot of my voice talk.I argued to connect to Supervisor, who too asked me for details and later verified it.He assured I will receive the refund in a day.I haven’t still received it.They are hiring goons who intimidate us to pay for an order already paid by spinning stories and their customer care is most unpleasant and unprofessional. They just dont want to work.I will demand from Swiggy management, that if a customer has an issue, then they must resolve it within 24 hours.If they cannot resolve it, then they cannot fix a deadline of 24 hours for us and blame the customer for raising the issue again.229 rs is hard earned money, and its my right to get my money back.Why should I pay the price for a criminal they hired, who is fooling and extracting money from innocent customers?Its such a big platform and they are reluctant to refund 229 rs!God knows, what would they do if the amount is higher.

I have ordered 2 T.roti and Paya shorba from the above mentioned restaurant using swiggy app on 26th Feb 2024. I received only one Paya shorba and roti packet but I've been charged for 2. When I saw that the item was missing, I called the delivery executive and he informed us that he was only given 1 item and that he didn't know about the missing item. Then I reached out to the customer support and I was chatting with a bot as swiggy doesn't allow us to talk to a real person for any issues. All they could respond was that they can't do anything in this case and that I've to reach out to a specific email to get further assistance. So I did. I did reach out to the swiggy team via email and provided them with all the details and screenshots and every other possible evidence that would be of help. Even after providing sufficient evidence that proves that I have not received the item, they still responded back saying that they can't provide any refund or anything else and I just have to leave a feedback on the restaurant's page.
Now I'm seeing that many people online are facing this issue with swiggys scam. I'll not stop posting about this until I get a resolution

I ordered Paneer Tikka Bowl from 'The Good Bowl' restaruarant Shastri Nagar, Santacruz West, Mumbai via SWIGGY ORDER #[protected] Dt: 23/02/2024 8:41pm. The food turned out to be very pungent and paneer was uncooked due to which I felt sick with severe gastritis. Upon contacing Swiggy with all details they denied to support any further. Please arrange complete refund of the order, take strict action on Swiggy and the restaurant so that they stop repeating such mistakes.

I ordered chicken 65 2 boxes with that complementary black forest cake is given in bill but that item is missing.

Delivery boy name Bantu Siva, he first didn't delivered product at location but message came delivered so I thought product was delivered at location where my parents live so I rated four stars, later they called me and said product didn't came or no phone call has came so I again raised complaint in swiggy they gave me executive number when I call them he said they are not lifting and I went for product and take by me at other location in black forest cake is missing he says that four seasons has not given but in bill it is typed

Date of the Incident: 18th Feb 2024
Order Details:
Order No #[protected]

Requested for:
Tangy Paneer Tikka Sandwitch from Subway
Bread: Multi Grain Honey Oats
Add on: Cheese and Toasted

Delivered:
Tangy Paneer Tikka Sandwitch from Subway
Bread: 9 Grain Wheet
Add on: Plain (NO Cheese and NOT Toasted)

Response From Swiggy partner:
We are providing Rs.50/- as compensation for your concern

Desired Solution:
1) I requested to replace the order with correct product
2) Send a delivery partner and collect the delivered food and return my full amount

Note:
1) I informed to your customer care representative as you are forcing me to eat whatever you delivered and providing a small token of refund for your incompetency to deliver the correct order.
2) I clearly informed your customer care representative through call am throwing out the whatever the food is delivered into dustbin.

Photos: For clear photos please check the chat history with your representative

Why bother reporting problems to Swiggy right away when all they do is send us canned responses saying they can’t do anything.

Request Received - order issue (I have received bad quality food) for order #[protected]. Spoilt and unfresh, wasted time and money writing to swiggy. They have a policy of saying no to everything. Please straighten them

I had ordered from Chainess, Agra. Swiggy delivery man called us, he was at the wrong address. I tried explaining to him but he didn't understand. Then I kept calling him and he didn't take the call. After 50 minutes I get the message that my order is cancelled and my order amount was cut. It was not my mistake. Please call me on [protected].
R.D.Bhargava

My id was blocked a year ago due to I was in critical condition how can i inform to my re lead after a month I got cured a month ago and i saw id blocked help me please my registered number is [protected]

I have this attachment for your ready reference. While I have given the address clearly besides paid for the order, yet same is been cancelled fby swiggy as they could not find delivery partner to deliver the item at specified address even if they have location issues, besides also didn't refund the amount when order is cancelled from their end, is it not a case of harrasment and cheating?... I hope to get resolution...

My order not received food that delivery boy devilred tell i am calling so many not recived please rsovle issue

Dear Sir/Madam,

I am writing to bring to your attention an unfortunate incident that occurred during a recent delivery service provided by your company. On 13th Feb a delivery was made to Madel housing board in tivim by one of your employees named Prasad. Regrettably, the experience my friend had with Prasad was far from satisfactory due to his rude behavior.

prior to the delivery, my friend encountered Prasad, who displayed a dismissive and disrespectful attitude throughout the interaction. Despite my friend's attempts to communicate politely and clarify the address details regarding the delivery, Prasad responded in a manner that was unprofessional and offensive.
This incident has left a negative impression not only on my friend but also on me as a customer of your service. Rude behavior from your employees is completely unacceptable and tarnishes the reputation of your company. It is essential for your team members to uphold standards of professionalism and courtesy when interacting with customers.

I urge you to address this matter promptly and take appropriate disciplinary action against Prasad. Additionally, I hope that steps will be taken to prevent similar incidents from occurring in the future, ensuring a positive and respectful experience for all customers.

Thank you for your attention to this matter. I trust that you will handle it with the seriousness it deserves.

Sincerely,
Nikita

Order No: [protected]

Friends,

I had a terrible experience with Swiggy today. I ordered food worth Rs. 1775/- and found hair in my biryani. When I reached out to Swiggy, they simply told me that they can't do anything about the quality issue. It's disappointing to see that they don't care about their customers' experiences.

I strongly suggest that you directly buy food from restaurants and avoid using Swiggy. Let's boycott Swiggy until they take responsibility for the quality of their service.

#boycottswiggy

On[protected], I attempted to make a purchase using the Swiggy app for an order amount of Rs. 572. Unfortunately, the transaction failed, and the payment was not processed. However, to my dismay, the corresponding amount was debited from my account, resulting in a double charge for that particular order.

After waiting for a week without getting the refund, I approached their customer care team via the live chat feature on your app. Regrettably, I had an extremely unpleasant experience with your customer care representative. Instead of addressing my concerns and providing a suitable resolution, the chat abruptly ended without any proper explanation of my questions regarding my issue. His name was Aaronpeter, and he was telling me to contact my bank for the refund, which I already did and got confirmation from the bank that Swiggy had successfully received both payments several weeks ago.

Even after multiple emails to them about this issue, they are just rejecting the refunds without any explanations. Considering the aforementioned events, I am left with no choice but to take serious action against Swiggy for not only the inappropriate behaviour exhibited by your customer care representative but also for wasting my time and energy and causing unnecessary frustration.

I ordered food of 124 rs on swiggy cancelled automatically after some time i ordered same food by cash on deleivery but my UPI amount stil not credited to my account

I reserved a restaurant booking for 15 persons in Barbeque nation through swiggy app in their dine out option. In the app it was showing for two person for Rs.1900 plus additional discount of 15% if payment made through HDFC bank card from dine out option. But while making payment through swiggy dine out app only Rs.251 discount from SWIGGY for a total bill of Rs.18383. In the offer, there is no mention of taxes extra neither it was mentioned service charge will be charged. The restaurant simply charged as per their rate.

I received my order with an item missing after waiting for about 1 hour 30 mins. The delivery driver didn't even check if all the items were present before delivering my order. And it was so late that I couldn't even get the restaurant to send me a replacement order, nor would Swiggy. The order number is [protected].

Beyond the fact that I could not have a proper dinner, the customer care agent (the second one) I was talking to made this situation all the more frustrating and sad. They kept asking me to reorder, why did I accept the order??? Like this is an absolutely wild conversation. Simply refunding doesn't seem like a resolution here. I am tired and hungry; to order again, I have to spend more than what I was refunded.

I ordered few products from swiggy instamart as a present to my friend on his birthday occasion. I got it at a very good deal for 305 rupees(after good discount). Though the expected delivery time was 7 mins, but i waited for half an hour without any update. I then contacted the chat support department for an update and they asked for some time to check and i allowed. In few minutes i got a text message on my number that my order has been canceled. The problem is they did not inform me about any problem at their end nor did they asked for my consent before canceling. Since the chat was still open, I asked there why my order was being canceled but the chat was closed stating that i will get a refund of 438 rupees(different than the paid amount). I tried contacting the instamart team again on chat platform(It was the only option available) and i insisted on speaking on call but Arshi(agent) denied and kept on delaying the response. Upon connecting on call later, she said that some other delivery partner has picked my order and internal team canceled the order for this reason. I asked her for replacement of my order but she refused. After wasting half and hour and being insisted on transferring the call to her senior, she transferred the chat to Preety Paul from Escalation desk and then she connected me over call. I put forward my request to help me with a replacement and she denied stating refund has already been issued and it can not be processed now. I told her that i am ready to pay 305 rupees again but she said it is not possible. Surprising part was the reason she mentioned for cancelation was different from the previous agent as she mentioned that stock was not available in store.
First of all, they kept me waiting for 45 minutes before abruptly canceling the order.
Then, they canceled the order without my consent and did not even inform me that they are proceeding ahead with cancelation.
Adding to it, they mentioned that they will provide a refund for 438 rupees but i received only 305 rupees.
Also, they kept on wasting my time for no reason on chat platform providing a very delayed response and also denied to help me with any replacement.
Order ID - #[protected]
I am frustrated with this experience and ended up wasting 1.5 hours for the same. It also ruined the entire experience for me.
I have kept the call recordings and chat screen shots.

I have this attachment for your ready reference. While I have given the address clearly besides paid for the order, yet same is been cancelled fby swiggy as they could not find delivery partner to deliver the item at specified address even if they have location issues, besides also didn't refund the amount when order is cancelled from their end, is it not a case of harrasment and cheating?... I hope to get resolution