Swiggy Complaints & Reviews

1297461 Please reopen my swiggy id sir

Sir i worked swiggy in more than 2 year and suddenly my account was deactivated. now 6 months ago please re activate my swiggy id needfully
please not my id number 1297461 kerala kottayam

I have completed my payment on swiggy today(13/04/23) but my order was not placed. Please solve this asap

An item was missing in my recent instamart order. When I raised the concern with swiggy support then initially thay said that they are unable to find any order against my order id nor they can find any account with my registered email id.

Amazed from the above response I quickly share the screenshot of the order having order id mentioned and a screenshot of my account details which shows my registered email id.

And this is the 2nd time I am facing such issue within a week.

But since then they are not responding. Such a pathetic experience with this fraud company.
I need a refund or my missing item to be delivered.

Regards,
Vaibhav

I ordered dinner in swiggy from the Faasos - Wraps & Rolls
ORDER #[protected]
done on Mon, Apr 10, 2023, 10:32 PM
I ordered Paneer Signature Rice Bowl (Regular) x 1
but the quality was so less because the bowl was already semi sphere shape and only half was filled in that bowl and the main thing is the bowl is it self small.
This makes me not to chose swiggy as a food booking medium as no prior check of the food is done by the agent.

My order ORDER #[protected] which was placed on 7th April morning was not delivered to me but it showed delivered. The delivery guy didn't even pick up my call

I tried asking for help in the chat but it seems their customer care executives were unable to confirm it as a genuine request.
Later on after emailing them several times they somehow had the confirmation that my order was delivered. Upon asking them about the proof, they had no answer, they simply accepted that my order was not delivered and that's ALL they could do.
I want my money to be refunded for which they denied. And I want compensation for what ever mental harassment they did.
They think they own the food chain delivery business, whereas the truth is they are because o[censored]s and our response to their service. I have been a long term customer but after this I am deleting the app. There are several other apps who give better service than this.

On 7th April morning I (Divya Bharti) placed an order through swiggy app for order ID:[protected]. However, despite waiting for more than an hour, my order was not delivered.

To my surprise, I received a notification that my order had been marked as delivered. I immediately contacted Swiggy customer service team and informed them of the situation. The representative assured me that the issue would be resolved and that I would receive a full refund for the amount charged.

However, when I checked my account, I found that no refund had been processed. I contacted swiggy customer service team again, and after several follow-ups, I was informed that my refund request had been denied due to a policy that stated that refunds could not be processed for orders that were marked as delivered. They can't show me any proof that the order was delivered to me.

This response is completely unacceptable as I did not receive my order, and therefore, it is unjust to charge me for it. It is clear that there was a mistake on the part of swiggy delivery team, and I should not have to bear the consequences of their error.

I want them provide me with a full refund as soon as possible and also the associated mental agony cost they made me to go through. I am deeply disappointed with the way this situation has been handled, and I hope that they will take steps to ensure that this does not happen to other customers in the future.

I have ordered food from swiggy...They assist a delivery partner to us after some time they assisted one more delivery to same person...and both delivery address are in opposite direction...The delivery partner have delivered first to other person and then to us...The whole food has become very bad and not eatable...Its quality has become worst...Due to swiggy, our food has become worst and waste of money...Due to your maintenance our food and money is waste

I ordered ice cream and i received icecreams with the packet of cigrate in it... And after complain they said we apologise and they just give me only 60% of my order amount ...

Order id #[protected]

I ordered food from swiggy I paid online My transaction failed for some reason Then I paid the delivery partner in cash. Money has been successfully transferred from my account to merchant's account, swiggy says talk to bank. I have given bank transaction details even after that my work is not done

I have ordered grocery items in Swiggy instamart on 30th of March. Due to some location issue, delivery partner asked me to cancel my order, but after sometime I got a notification like my order got delivered.

I tried to contact delivery partner, after I got notification and he didn't pick my call. So, I reached out to customer support but didn't get proper response from them.

Even I have sent couple emails and follow-up.

Order#[protected]

On 01/04/2023 I ordered 05 items out of which 03 items were as per ordered but two items (Veg Noodles and Veg Tandoori Momos) ordered with full quantity but received only half qty. The Charges for Veg Tandoori Momos is Rs.89 for full and Rs. 55 for half and similarly Price for Veg Noodles is Rs. 130 for full and Rs. 70 for half. I immediately raised the concern on their app and write the emails also. I uploaded the pictures of delivered product which completely shows the half qty delivered. But they denied for refund.

On 01/04/2023 I ordered food from Swiggy. Total 05 items were ordered and out of which 02 items delivered only half qty. Two items (Veg Noodles and Veg Tandoori Momos) ordered with full quantity but received only half qty. The Charges for Veg Tandoori Momos is Rs.89 for full and Rs. 55 for half and similarly Price for Veg Noodles is Rs. 130 for full and Rs. 70 for half. I immediately raised the concern to swiggy on their app and also through emails for refund of requested amount. Swiggy replied that they cannot process the refund.

I order food from swiggy today 5th April, 2023. I raised concern and want to with agent. But swiggy refunded the price for the item and closed conversation. The restaurant name is Taaza Tiffins at Bandlaguda, Nagole, Hyderabad.

Order id - #[protected]
time of order placed - at 1:22 pm

i have placed order with order id as mentioned above at 1:22 pm ...i received call from swiggy at 1:50pm to ask some otp by telling that my location is not visible so they need otp ...i have given otp to them than around 2:02pm i got notification on swiggy that my order has been delivered successfully befor time...but in actual i haven't got any order in my hand ...i waited for few mins but it didnt came so i contact swiggy via help option in the app and started chat with them regarding the same issue ...agent named Fouzia told me to wait while they cheack what is the problem...after 20 mins they told that delivery person is not picking up call and you have to write us to mail and before i ask any further qus chat got deactivated (that was so rude)...so i decided to chat again regarding the same and agent again told me same story that this is beyond the scope and sorry we cant do anything.i have attachatesd all the screenshot of chat below please go through this

M unable to login my swiggy account with my registered mobile number
M not receiving any OTP also

My order number is[protected]
I ordered at 12:37 am delivered at 1:39 am the whole food was not good for eating, I mailed the issue they are ignoring the issue, submitted all the photos and everything no use

When we place order in swiggy. Swiggy collects money in the name of delivery fee. Some customers even pay subcription for delivery fee. Inspite of taking such amounts for individual delivery from each customer, swiggy boys collect food orders of different restaurants of diffferent customer and delay our order. Today our order was from masaledar and order was ready. This restaurant is less than 1.5kms from my house. That delivery boy was waiting at another hotel sairam parlour for more than one hour so that he delivers both the orders at once, which is cheating public by collecting individual delivery fee. Swiggy showed 20 mins when i ordered at 8.09pm for dinner. Time crossed 9.05 also and still my food was undelivered for just 1.4 kms far restaurant. When swiggy boy is collecting multiple orders, why are we being charged delivery fee individually? finally i cancelled order and got my refund somehow. But the injustice being done to customers is to be highlighted. Food delivery gets delayed keeping customers hungry and why they are showing 20 mins as delivery time? consumer court must take action against swiggy against such malpractices and cheating.

I have placed an order #[protected] through Swiggy from Punjabi Flavors restaurant, Pune. But my order was taken by deliver boy and he cheated by taking away my order along with him. Due to which that order was not delivered to me. This was happening 2nd time with me from same restaurant and for same food order. I have also complaint about this earlier same incident but still no response I have received from anyone.
I think that same delivery boy was doing such things or it maybe a new trick from Delivery Boys to get free food.
This time I was complaining 2nd time for same incident. Please look into this issue so that it will prevent such scams by Swiggy Delivery Boys.

I had placed an order on Swiggy Instamart. But I immediately cancelled it and swiggy initiated a refund. On their side it is showing that the refund is successfully credited to my bank account. But I have not received the refund. I contacted Swiggy via email and chat but they are refusing to help me. They said they will not do anything on this matter.

I contacted my bank and they are telling me that no refund is credited to...