Swiggy Complaints & Reviews

Hi Team,

I was worked in swiggy for 3 weeks, in the initial 1st week i received amount from customer (COD) and the amount transfered to swiggy account by UPI payment mode. For that week after i paid the paid i didnt received my salary.Swiggy team informed that we will rectify the issue. i complained many times. Still i was not received the amount.

Also the team told that resign the job if you not intrested. I resighed and paid 250 rupees for final settlement, But i dont know why i paid the amount.

After resign only you will get the amount. Also you will receive security deposit of 400 rupees.

Please take necessary action, to refund my amount.

I have ordered from one of the restaurant. After sometime some lady from swiggy called me saying that your order cant be delivered as the restaurant is closed. But after sometime its showing food delivered and swiggy people have no idea whats happening.
Its happen quit often now a days and i have felt harassed like hell in the morning for breakfast.
The support team is so pathetic that they reply like automatic ones.
I...

I have been waiting for this order for one hour and the delivery boy picked up the order but didnt deliver to me.
When i called him about 15-20 min after the order has been picked up the delivery boy clearly said he cannot deliver the order and you please cancel the order
He even didnt call me to inform that because of some problem he cannot deliver the order. I strictly want my refund back and compensation for the same

This is the second time i am complaining about the same issue. Order items are shown available on the app, the customer is tricked, the restaurant says the order is unavailable and then cancelled, the customer loses the money and swiggy is not even apologetic about it. The refund is provided in 3-4 days, so i can't even immediately place a fresh order now. Really disappointed with it. Tried contacting the customer service but no response from them after calling again and again (I don't know if it is intentional), so i'm reaching out to consumercomplaints to express my dissatisfaction. If any items are not available, please remove them from the app or don't show the restaurant itself, but you can't mislead customers all the time. Items i'm ordering are expensive and i can't wait for 3-4 days for the refund. Also horrible guys at customer service, they are always unavailable and even it available, they don't even suggest a proper solution nor are they apologetic of their fault of waiting customers wait and canceling the order. Please note: if you don't have a particular item, please don't show it a ailable so that we can at least order the same order elsewhere. Your brand name is spoilt due to your irresponsible attitude showing least concern for customers, not giving refund on time.
There is no reliability because the order can get cancelled anytime. Worst app ever
Order no :#[protected]

I ordered some combo from madurai idly hotel and it has been accepted and confirmed. While i waiting for my order, i recieved a call saying that the item i ordered is not available and i am suggested to pick some other item. First of all, they should not have picked my order if item is not available. Secondly, if it is not available, immediately they should have informed me instead of informing me after half an hour. Thirdly, after some time i am asked to cancel my order. Why should i cancel my order when it is the hotel who confirmed the order and then later says item is not available?

Dear concerned,

First of all that for your mail asking me regarding my issue but rather than mailing me you could have called me.

Anyways, today i ordered my lunch using swiggy pop feature and order got confirmed also but after 10 mins i received a call from your customer care team that order has been cancelled by the restaurant.

Then, i again ordered with swiggy from the same restaurant (Chaitanya paratha) and again restaurant confirmed my order. After a wait of 15-20 mins i got a notification that the delivery person has reached the restaurant and will pick my order soon. When there was was no update for another 15 mins, i directly called your delivery person for the update. He said, restaurant has asked him to wait for sometime.

Meanwhile, i started chating your customer care regarding the same. They also asked me to wait for some time. At the same time your delivery person call me that it will take another 15 mins aa there is rush at the restaurant.

Finally, after a wait of 1 hr i received a call from your customer care that the restaurant has again cancelled your order. I was literally surprised that how can they cancel any order after 1 hour.

You people kept me hungry for 2 hours and gave me mental trauma. Not at all expecting this kind of service from swiggy.

Note:- i went to the same restaurant to check the availability of the item. Both the item were available with the restaurant. So, either your team or the restaurant were making fool out of me.

Order - [protected] & [protected]

Pl refund my orders
1. Dated 22 sep 2018 rs 120.. Refund generated.. Not received...

2. 02 sep 2018 rs 135*refund generated not received..

3. 5 aug 2018 rs 125.. Double order situations.. Till now to refund...

4. March 3 2018 rs 299 hyd spice.. Refund generated not recycling..

Total rs 120 + 135 +125 +299 = 679

This is what i remember n appearing in my account.. There could be more than this...

This is sowjanya from bangalore, i ordered egg biriyani and i find chicken piece in egg biriyani. I am really pissed with kinda service u r providing. I donot prefer chicken and after having couple of bytes and find chicken in it makes me angry and bad for ordering in dwight. This is second time, i am having concern. Never going to order in your portal in my life.

Sir / madam,

Your delivery person are very short tempered they even not waiting for 10 mins and they are not responding properly. Today i have ordered 5 meals in a2b order no #[protected] person named prathap that delivery person behaving like a animal if the person located in 4th floor means swiggy will not deliver. Please let me know whether you people having any terms mentioned in your website if means i ll stop using swiggy because i used to order food regularly you people can check my order list.

The person who came for this particular delivery had a very bad behavior n he got into fight with the watchman. N after we took the order by getting down near the gate, while leaving he again ended up abusing my father in law and sister in law n watchman. He was using bad slang words. He didn't want to follow the building rules and regulations of making a entry in register.

My food order got cancelled by default from swiggy and rs 935 was deducted for my order id:[protected] on 2nd sept. I got one message form swiggy that within 2-4 days my money will be returned but its not refunded.

I have sent mail also to swiggy support to return and they mailed me back that they with contact within 12-24 hours but after 4-56 days also i have not received any call from them, i am not sure if they will return my money also or not worst service from them..

User mail: [protected]@gmail.com

I ordered 6 items from swiggy today below are the details:-

Aloo gobhi -2
Kadhai paneer -1
Sahi paneer -1
Dal fry -2
But 2 items from above were missing one is kadhai paneer and other is aloo gobhi. I tried to contact customer support they said we will pass your feedback to restaurant. I ask them to refund money but they refused by giving excuse that their guidelines don't allow them to do so. I want people not to use this stupid app. They are fraud.

This delivery boy abhijit mondal (Contact number [protected]) doesn't know how to deal with the customers. He behaved very badly with my father. I gave him the exact location but he quarrelled with us that we have him a wrong location and we had no idea how to read google map. Please don't hire this type of delivery boyz.. They are very much rude next time i will be filing this complain to police

Swiggy needs to employ literate people to deliver food. I had ordered a pizza from dominos which is near my residential area within 500 meters. I’ve been ordering from that place since childhood now and still the delivery boy (Akshay kadam) claims that he couldn’t get my address. Numerous deliveries have been made at my place and illiterate people like him don’t know how to talk to customers too. This was completely disappointing. I’m 100% sure that that guy must be lying about his identity as well. Never gonna trust swiggy and it’s employees.

I have placed an online order for sweets from bengal sweets. Thane west on 16.09.2018 of rs192.00 paid from my s. B. I acount to deliver the same at royace enclave. Hiranandani estate thane west but neithe the same was delivered nor my said amount was refunded. So refund the same immidiatly. And don't provide such poor service. R. N. Mukherjee. Advocate

Hi this is ruchik modi ordered the food from tummy fillers, adajan, surat,
Ordered food was unhyjenic and used stalen bread in burger moreover it wasnt eatable.
So, i threw my ordered food in a dustbin
Could you please refund my money in a paytm wallet???
My mob number is [protected] also linked up with paytm.
Legal actions will be taken if my above complaint not solved


You will lose your valuable customer like me if you don take some positive
Action against tummy filler because he (Tummy filler restaurant) is not serving a hygienic food, it's my request you

I placed an order, today, 20th spetember at 2:18 pm. I received my order on time but it was the wrong order. I called the helpline and they told me that they'll send the replacement as soon as possible, i. E. Within 25-30 minutes. I didn't get the order. Then i messaged again and they tell me that the restraunt is too far for the executive. Now they have reassigned the person. It is already 3:50. I haven't got my order yet. This is the worst service i've ever got from swiggy. I had to leave for work at 4! When will my order come and when will i eat it. Total waste of time and money. You should be compensating for such carelessness.

I ordered at around 11 or 11.15 pm from chinese station on 19th of sept the order got received normally i got a call from deliver boy saying i will not come to ir door steps come to the gate and collect ur order i objected and asked the reason he gave unacceptable answer when i said so i cannot collect the order from the gate cancel my order he said i cannot do what u want to
He talked very badly and rudely so did i
Is this the way and ppl u keep he was talking like a goon this is not done swiggy
I am ur daily client u can check i never got such a pathetic issue it's really unacceptable

I ordered food from Swiggy today.. And first the delivery boy couldn't get my address, then he said the gate to my apartment isn't open(it's always open), then he misbehaved with my security guard and shouted at me for asking him to deliver food at second floor... Never expected such unprofessional behavior from Swiggy... Moreover I tried calling Swiggy customer care, No response obviously....

I placed an order today. Due to network issue my phone was not reachable. I called delivery executive through my landline explained him the address. Waited for him on road for 10 mins. Suddenly he got my order cancelled. On call he misbehaved with me. How can you cancel my order after i called you and explained my address? I contacted help from swiggy app. After telling the executive that i called delivery executive. He is not ready to listen. He is constantly saying that delivery guy called you and your number was not reachable.
This is very unprofessional behavior. Never expected from swiggy. I am a regular customer of swiggy. Pls get my record checked. And that too you guys misbehaved so much. Earlier swiggy had a better standard.
This complaint is the last one i am doing. After this if you don't solve the issue. I will stop using swiggy.