Swiggy — cancellation fees by swiggy 135 rs

Address:Jaipur, Rajasthan, 302004

I ordered food and the coupon didn't applied so i had a word with swiggy to apply the coupon but they denied, i straight forwardly told them to cancel my order and they said there would be a charge of 135rs but it was only 2 min. After the order the food haven't been prepared yet i conformed from the restaurant and they said it hasn't started yet so i clicked on yes and there was a cancellation fee applied
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I have received bad and burnt food from swiggy and it cost me Rs 568. They are not sharing MD Escalation and not co-operative.

Your payment for order #[protected] was not completed. Any amount if debited from UPI will get refunded within 2-4 days. Earlier too few orders had the same problem . If the order is cancelled please ensure that the amount is not deducted
I received burnt food... I have pictures with me.. And they are not sending replacement to me.. Asking me to wait for 6 hours.. I have the package and food in my refrigerator which I cn present at court and tell swiggy ceo to taste it

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