Swiggy Complaints & Reviews

Hi, i ordered from a2b on 07/feb night, one guy came with order and told no change and no app also but i tried in paytm his name was their so we paid and he denied to give food and went, again he ask for payment and after some time i got one call and they puted some cancellation charge also.
Very very bad experience with swiggy and i will never ever order again

Feb 8th. Bangalore - koramangala - the delivery person didn't give back the rs400 balance out of rs1000 handed over, for a near rs600 purchase. This happened to my daughter 18 years old, too shy to fight for the balance. See attached the order detail.

I am didier weiss the father of this young lady who got cheated, my contact is [protected]@gmail.com [protected]

Please follow up and rectify, you could send the balance money to my paytm account on this [protected] number.

Thank you

Didier weiss

Hi team,
Order# [protected]
I ordered ice cream cake for my son's birthday on 9th feb 2020 at 10.30pm its worth for rs.902, but i got fully melted cake at 11.10pm.
The product was fully melted and watery then its had fridge smell. Its totally waste product.
I spent 902 rupees, please refund my money, please try to quick action for this issue. I have attached the image in this post.

Thank you, br...

Today i was ordered food from swiggy carrier meals (Meghan biriyani restaurant) they sent cold rice, dal, sambhar, rasam, majjige huli, kesari bath, papad, dried gobi(full broken r lefted, full of oily).if they are unable to deliver y they taken our order?? If we call swiggy cc they told to take 50%of our ordered amount coupon?? If coupon filled our hungry? Right time we r not received not right food y they people are playing with our life????

I placed an order (Order no. - #[protected]) today worth rs.834 from burger kings via swiggy. Within the first 15 minutes only canceled my order due to some personal reasons. These people charged me rs. 417 which is almost 50% of the amount i paid to these people.
Also, there was no prior information about cancellation charges while placing the order. How in the world a person is supposed to know that these people will charge 50% of the amount if i cancel the order.
Swiggy, you better give me my money back!!

Dear team,

It's been long i am complaining against swiggy employees who are working at customer care and the technology of swiggy. Today i ordered a cake @12 midnight which was a prepaid order. I got a call from swiggy call centre at 1 am stating that they won't be able to deliver my order as restaurant is closed. I asked them to order it from their end from different restaurant but i need the order as i have paid rs. 364/-...

I am ordering food through swiggy
For past so many months..
Today i ordered tswiggy also
Vide order no [protected] at kolkata.
The delivery boy was almost creating
Ruckus by calling me many times when
I was busy in a meeting..
The add is so crystal clear..
Yet he was finding it difficult to reach
The add..
He delivered an hour later..
It appears intentional.

Had ordered full chicken (Expensive one) but after receiving the order could not find any piece of chicken. Only gravy and chicken fragments could be found.
So requested to refund the amount and charge penalty to restaurant for this unethical activities.
But did not get the compensation for the same
This has been happening in the past as well and everytime gets reply from swiggy that we are striving to make ur experience better but what about the monetary loss which customer has to go through? This is new way to loot customer and seems swiggy is working hand in glove with restaurant

I ordered shake from shakti sandwich baroda
Which was totally slant. I ordered chocolate shake which i found with yellow colour and sour taste, then replace the order again it was chocolate coloured but again sour tasted shake.

Im totally disappointed, i'm not ordering first time from this restaurant ordered many times and i founded both of times bad quality bad taste... I replaced order with a view to good quality but again found bad quality..
If you don't do anything then i'm not gonna use swiggy as well as i upload this experience into all social media..

I ordered the food on 7th feb. From the same restaurant i used to order on 2nd feb. To be delivered at my home. I was at my office location while i ordered the food. I specifically mentioned the address in the app where the food was supposed to be delivered. The delivery man ignored looking at the address and came to my office location. Then he cancelled the order deducting my rs. 270 from my account.

I just want my money to be returned back to me because it is a serious breach of trust between buyer and seller.

Please help on this!

I ordered food from swiggy the delivery guy called and told that he would be able to reach my home so i should come to his location i thought he was going to rob me but after his so much requests and due to my hungry stomach i went where he was then i gave him the money and he refused to give back change then he agreed to give back some money and take the rest of it. He was first of all late in delivery and he told me to come where he was and finally he took money for delivery. I was so afraid the way he was speaking. The delivery guy came with his friend and i was so much afraid that i couldn’t utter a word.
His name was deepak kumar from meerut.

I have being using swiggy app from 2017. For last few months i'm facing lot issues like bad quality food missing items in order spiking package after mentioning that in special instructions. I called the swiggy support they told me to send a mail but keep on receiving the same type of issues. They just replying for mail as it has been taken as a feedback it won't repeat in future but i'm keep facing same issue. I'm a swiggy super customer too i have paid premium also instead of that i'm getting issue like this. Please help me out in this.

I had ordered on swiggy {order id: [protected] } on 04.02.2020, after receiving the order when i opened the package I saw that the sweets were stale and there is an INSECT on one of the sweets, probably old stock . I immediately contacted swiggy via chat and explained the situation also taking photo of insect and product, and they said they could provide 50% only instead of 122 I actually paid. after lot of explanation they raised their bar to a coupon of 100. I told them that it is no where my fault that food is spoiled/stale and you can pickup the food back and refund the total amount. After about an hour of painful texting and chatting with many executives, they said to mail the inquiry to their email support. I did, and got a generic sorry response. I have sent many emails to the team for a solution but didnt get a response after the first one. Now every time I chat with swiggy executives, they say to send mail, to which, they are not replying. I know that the quantum of amount is less, but I would like to use this platform to expose the behavior of swiggy and get my refund. Why should i pay for someone else mistake/carelessness.

I am being cheated by swiggy on past few orders. Some orders promoting road side shop with higher rating and ordered food after tasting it one of the worst food ever tasted they simply say to report this in email they simply copy and paste an apologize email. We will investigate it. Even i ordered today items were replaced by restaurant reported it with image they simply asked to send email to swiggy support i lost my money. Last week juices were spilled nothing there to drink customer care simply asked me to send ema to support they simply copy paste an apologize email and further investigation will be taken still no update. Swiggy is looting customers money. Hence i disabled my swiggy account and uninstalled the app.

I have placed an order with swiggy on 2nd february 2020, the order that i have placed is a vegetarian food and i have received a non-veg order. When i reached out to customer care immediately for cancelling the order and asked for a refund as i am a vegetarian and cannot use that food, they did not consider the request and they just did not care the issue. This is a very serious concern as it not only effects the sentiments and emotions of a person by their wrong delivery, please do consider the food i have ordered has never reached me and they are not willing to accept that fact and not refunding the amount.

My order id #[protected]

Marky momos has been providing 50% off on all orders an i had ordered the same order just few days back. But on this particular order on feb 5, the order did not account for the discounted price. I had to pay the inflated price that this restaurant does in swiggy. As i am regular customer of swiggy and my order frequency is at least twice a day. I know the menu of every restaurant in my area. So in my history o[censored]sing this app i have never encountered such issues. But this is totally unfair to pay the price which is actually not real. This is a marketing strategy to keep the price double then the actual rate and provide 50% discount.

I ordered a cake (Black forest) through swiggy today on my bithday but it turned out to be stale and smelly. Me and my wife felt sick after eating the rotten and stale cake. Upon contacting swiggy customercare they refused to issue any refund or compensate me fully. The only offer was a rs 75 food voucher in lieu of my rs 305 paid for the cake. Please help.

I am from latur. Latur is a town.
I placed order on swiggy.
Got a call from delivery boy to know about the address.
I asked him what does he know nearby?
He said that you placed order and you are asking me about address.
The way he talked and tone of his voice was, i started loosing my cool.
Still gave the required directions and landmarks.
These people have gps but still ask for the address.
Intentionally, he took so much time to deliver the product.
Meanwhile, i complained to swiggy customer care.
They tried to reach him but his cell was busy.

When he came to my place, he delivered the food.
I asked him about swiggy call.
He said that swiggy is running out of delivery boys. I will work with zomato/dominoz.
He doesn't need swiggy.
He doesn't need customer feedback. "i am localite, you can't do anything." he replied.
I don't know what does get them to have such attitude.
Even i am from same place.
Still continued the same way of talking.
When he started eating gutkha and talking like local goon; i lost all cool completely. During the heated conversation i was about to beat him up for sure. My family interfered.
While leaving, he said that he will come up with goons.
'2 min ruk, tere ko dikhata.'
I am still waiting at my place and writing to swiggy.

My complaint is not against swiggy.
They created jobs for local people.
But what about this type of mentality?

I am a male recipient. So i can handle him
But what about female recipient?
I came across number of complaints by female recipients/passengers.
You can google.

Today in maharashtra, lady lecturer was burnt alive by petrol.
I can imagine the mentality of such people.
How safe girls/ladies are!!
There has to be strict action against these people.
Crime arises from such mentality.

I hope, this delivery boy gets all his senses back to normal.
Anyways, he has not came yet.
Let him take time.
Shall i proceed with any legal complaint?

Order no. [protected] & [protected]

Your delivery executive: satwara jayesh has got a fine knack of finding some loophole in your delivery mechanism.

This is what he does: he calls you regarding address confirmation. Then as soon as the restaurant hands him the order, you are unable to track him. You wait and wait and all of a sudden you find that your order is cancelled. When you get in touch with swiggy customer care, you find that he tried to call you before delivery many times but you did not revert.

This is now happening to me twice. Here's what actually happens. He should just follow the location and should adopt the practice of minimal calling as is done by other riders of swiggy. He doesn't do that, he does some sort of hack, wherein you don't know his factual position and are unable to trace him. He never reaches your destination and never calls but is able to report that the customer did not respond to calls.

This way he gets to eat the stuff ordered and paid by the customer and the customer is only refunded half of the money as swiggy believes the fault lies at the customer's end since he/she did not respond to the rider's calls!

Now how are you going to fix this!

What i don't understand is that other orders delivered by rest of your team of riders never have any location or landmark issue, it's only with this particular rider: satwara jayesh. I had promptly raised a grievance reg. Him to your team on 11th nov, 2019 but it's really disappointing that you haven't taken due cognizance and no action has been initated for the last 3 months. All this while this rider has been siphoning off customer's much awaited meals, and tarnishing your image and goodwill without you even getting a sniff of his antics.

As i order food from swiggy but delivery partner cancel order by his end after pick order by telling that address not found but he was at restaurant. Swiggy deduct my 50% amount for charge. As I see delivery partner was near restaurant. And swiggy executive was very rude and doesnt answer and not share any tracking record of delivery partner of my order.