Swiggy Complaints & Reviews

I ordered food from swiggy on sunday evening and i was given bad quality food. I raised the cobcern with their customer support however they were totally un responsive and were giving robotic answers. They didnt listen to my request and kept saying one thing that we will give replacement, finally being irritated and i accwpted their order and agreed for replacement. Then after waiting almost an hour i was given replacement order as incomplete order. My original order was for 2 food items and replacement order was provided only for one item. I again spoke to them on social media platform and they asked me to connect through call. I agreed to it however over the telephone call the guy was pretty abuvise and rude. It was clearly their customer care mistake that he ticked it for just one food item.

I have placed order in swiggy at 10.23 in the night and i got a call after ten minutes telling that one item is not there and they would want to provide alternate dish, which i agreed to, at 11.10 again i messaged customer care executive to check about my orfder as i was not able to track the same. So they told that it will be delivered by 11.30pm. Then again i got a call telling that they are not able to deliever the order and they would refund it. I am extremely unhappy about this incident, this is not the first time incident, it has happened previously also during night time.

Order no 1
Your swiggy order no. #[protected] for rs. 386 is expected to arrive in the next 38 mins. Track your order here: http://swig.gy/MXL07U

In which i received two packet with one correct meal (Egg curry) and other packet with chicken fried rice a pic of the same has been attached with the chat done.

We requested the chat person to kindly send the veg fried rice and take away the in correct meal packet.

Again we received a parcel with incorrect meal packet chicken fried rice.

Now it's a high time and i request you to kindly refund my money asap as food as per my order has not been delivered and i felt cheated by your company.

Kindly do the needful at the earliest.

On 24th january 2020 i ordered chicken alfahm and something of red colour was spilled over it and because of which it was stale and was smelling stinky when i complained about it they simply answered it would not happen again and it was worth 495 rupees order order id-[protected]. I can't let my money go wasted like this i want full refund for order

I ordered a 2 leg piece and i paid the money using paytm. Transaction completed. But but not yet received the food. So please kingly look over the problem. I think the person or the restaurant are cheating me. I will make a complain in court. So that they may not do again. All the time they are cheating us. What us the solution for our middle class families. This one is the last time. Next time should not be happen. Police take sever action on them. Thank you

Ordered murgh afghani with tandoori roti from
Pista house restaurant under swiggypop for rs 149 and kadai mutton with butter naan for rs159. Did not receive 1 tandoori roti and butter naan. It is a combo and according to the picture shown in the website it is 4 half pieces of tandoori roti and 2 pieces of butter naan. Chatted with ms priti from swiggy but she was not able to help and she constantly asked me to send mail regarding...

Hello,
I placed an order at 10:45 am [protected]. Supposed to receive it in 52 mins, received it 90-100 mins. Specifically mentioned no onion, but it had onions.
I ordered food and what i received was trash. All drinks were spilled and we're half empty. The liquid was absorbed by the paper bag and all food was soiled. I had to throw away the whe order and stay hungry. This is atrocious and pathetic customer service. I need a full refund for this mess.

I have ordered food from swiggy on date 24 jan 2020.

It has order number [protected].

I received food, but it was of bad quality and smelling too much.

I contacted customer care but they not given resolution to problem nor refunded me for such food.

Its totally cheating. They are just telling about giving bad feedback for order and saying that we will improve service in future.

But what about money i wasted in my food order.?

Hi.

Please look into this order number [protected] from metro spice, guwahati. The delivery boy would not listen to what i was explaining about the address and argued with my mother. He was very rude and arrogant. He also rudely said that the ten rupees was very old and yelled he would accept it. This is not an acceptable behavior. Kindly please look into this. All the other delivery boys were so nice. I sincerely request you to take action for his behavior. Today it was with me, tomorrow it might be with someone else and so on.

I am a regular customer of swiggy but later these days i am having multiple issue with the delivery.
Within a month i faced two issue which are not at all acceptable and i dont understand why is there a delay in rectifying it all i get is apologies.
Order no: [protected]
I paid 920 rupees and the order which i received was not mine. Complained about the same immediately that i received wrong order and shared the images then i was advised to drop a mail to support team since then i am waiting for a refund for that all i got is apologies. Kindly justify why should i pay for what i didn't order.
Last night i ordered again and one item was missing reported that too and asked them to get it delivered again i was told to e-mail for that and result was same apologies.
Please justify why should i pay for these order.
I am going to file a case if this is not taken care of instantly else i will file a case in consumer court as this is a pure cheat.

Thanks waiting for your reply soon.

Order # [protected] - Ordered for Full Pepper BBQ chicken but Half only came I took photo of it and sent to swiggy live chat, But they only said deep regrets and no replacement or refund, When asked again in mail no actions were taken.it was a missing order and there was no refund and no replacement provided by swiggy inspite of sending many emails to them.kindly help

Sometimes swiggy supplying worst quality of food to maintain its profit.
I ordered many time food from swiggy but sometime food was just insipid i thought that my taste can be different from others but this time i ordered kadai paneer on 23rd january 2020 and the food was worst in quality full of coriander seed that nobody is able to eat i throw it into dustbin and i think that company is just making fool us by giving discount and it has done an agreement with restaurants that sometimes they can reduce the quality of food to balance or maintain its profit. So i want my money back which i earned with hard work. My order id #[protected] screenshot is enclosed below.

Hi there
I had an order running very late and then the valet eventually pitched up. He gave me the food, took my phone and cancelled the order and then still took the money and left. I explained the situation to the customer care representative but she just kept telling me i cancelled the order. I told her the valet stole but she would not listen.

I order peppy paneer pizza of medium size from swiggy from the restaurant the pizza sevenand pay cash receive the pictures so small and that was not the picture that i ordered from the letter a student so i want to refund money or have correct pizza to me help please best math 300 rupees on it i want immediately action on it that no one can face this problem anymore

My swiggy order #[protected], which was veg biryani, was stale. The order was done by cod and when i connected to the customer service, instead of refunding the full amount, i was refunded a coupon of 75 rupees but my order was of 145 rupees.

Date of the incident: 22-january-2020, at 1 pm
Restaurant: meeting point, verna goa
Place of delivery: verna goa

The address is purva venezia, any block, any apartment from udupi grand dairy circle both in yelahanka new town, bangalore 560064
In the order the address is correct.
But he map shows a different place. Hence the delivery boys, some of them blindly follow the map and find that delivery address is not there.
Please ensure that correct map is hwon for the delivery boys to guide.

To days delivery order order #[protected]help
Udupi grand
07:40 pm3 items389

You try yourself and you will realise.
Thank you
Babu

I don't remember the name of that guy but his behaviour was very rude during the call. I missed to take his call as i was in washroom but after that i when he called me he behaved very badly and started talking in a rude way i tried to explain him that i was in washroom that is why i was unable to pick your call but still he didn't understood and continued his rude behaviour. Please take action against these kind of people.

I had ordered from Jugadnight hotel Ahmedabad at 12 jan around 1-2 am and i got comoletely spilled order, so i complained and claim for refund, subsequently i talked on phone with their customercare, they assured me that i will get refund but its 1wk i got nothing...completely pathetic!!!
And now they are telling me that 24hrs have been passed so i"ll get nothing!!!
Order id #[protected]...

I placed an order tomorrow and i received uncoocked food from swiggy and when i send a message and email to customer service, they said to me we are sorry for this inconvenience but we unable to process a refund or replacement for this. His service has gone pathetic, and the customer service executives are just taught one reply to every problem - we are sorry, it won't happen again.
These are the pics of my latest order from swiggy, and when contacted customer care for replacement or refund, the reply was just a long email saying sorry. Is this your kindness you brag about??
This is really disappointing for us
(Wah ji wah restaurant) order no [protected]

I ordered a biryani from a nearby restaurant through swiggy. The delivery was getting delayed much more than the usual time. The track order was showing the stable location of he delivery guy. When i contacted the customer care, it was useless. There was still no movement of the delivery guy. It took an hour, then two hours and then three hours. No delivery or notifications at all. Neither from the delivery guy nor from the customer care. They didn’t even refund my money. Please look into it seriously!